Quality Of Physical Environment Research Articles

Modeling Customer Satisfaction in the Food Industry: Insights from a Structural Equation Approach.

This study aims to understand what actions should be taken to improve consumer satisfaction. The methodology adopted was an explanatory quantitative approach using structural equations via variance (PLS-SEM). The study began with validating the data collection instrument by franchisees of the chain and applying a questionnaire adapted to a group of consumers. The dimensions evaluated included Safety, Tangibility, Credibility, Responsiveness, and Empathy, with questions organized into nine dimensions. The total sample of respondents was 149. The results indicated that the quality of service is a crucial determinant of customer satisfaction, explaining 36.14% of the variation in satisfaction. Service quality plays a crucial role in customer satisfaction, highlighting the importance of restaurant owners and managers prioritizing the fundamental dimensions of service quality, particularly responsiveness and reliability, as well as service recovery strategies. Another significant factor was customers’ perception of a reasonable price, which acts as a variable to enhance the impact of quality (i.e., quality of food, service, and physical environment) on their overall satisfaction.

Development and application of an evaluation tool for school food culture in elementary, middle, and high schools in Gyeonggi Province, South Korea.

To encourage schools to transform school meal programs to be more educational, it is necessary to evaluate the related environment using a whole school approach. We developed a school food culture evaluation tool to quantitatively evaluate school food culture in Gyeonggi Province, Korea. Based on a literature review, a school food culture evaluation system consisting of areas, subareas, indicators, and questions (scored on a 5-point scale) was constructed. The validity of the tool was reviewed using focus group interviews, the Delphi technique, and a preliminary survey. Subsequently, evaluation tool was applied to elementary, middle, and high schools in Gyeonggi Province. Data from 115 schools were used for the final analysis. This included 64 elementary schools, 29 middle schools, and 22 high schools. At least one respondent from each group-school administrators, teachers, and nutrition teachers (or dietitians)-participated. The results were compared at the school level. The evaluation tool consisted of 66 questions in 5 areas (institutional environment, physical environment, educational environment, educational governance, and school meal quality). The total average score for school food culture was 3.83 points (elementary school 3.89 points, middle school 3.76 points, and high school 3.76 points) and did not differ significantly among school levels. Among the 5 evaluation areas, scores were highest for institutional environment (4.43 points) and lowest for physical environment (3.07 points). Scores for educational environment, educational governance, and school meal quality were 3.86, 3.85, and 3.97 points, respectively. It is necessary to improve the physical environment to create a desirable school food culture in Gyeonggi Province. To effectively promote healthy eating, ongoing investment and interventions by local authorities at improving school food culture are needed, with an emphasis on particular factors, such as the eating environment and staff training.

A Service Quality Assessment Tool for the Quick Service Restaurant Industry in Indonesia

The development of the fast-food restaurant industry, especially in the field of fast food throughout the world, is growing even in Indonesia. This study aims to analyze the factors that can affect consumer satisfaction in fast food restaurants in Indonesia through service quality, physical environment quality, and food quality. The population of this study is all consumers of McD fast food restaurants in Indonesia. The number of samples used in this study was 300 samples, where the number was obtained using the ISAC table. The data collection method uses online questionnaires using Google Forms. Data measurement uses a Likert scale. The data that has been collected is then entered into the AMOS 24 Software using the Structural Equation Modeling (SEM) analysis method to be used later to test the measurement model and the research hypothesis. The results of this study found that only service quality and food quality affected consumer satisfaction, while the quality of the physical environment did not affect McD's customer satisfaction.

Kualitas Fisik Lingkungan Kawasan Permukiman di Sempadan Rel Kecamatan Labuhan Ratu, Bandar Lampung

Title: Physical Environmental Quality of Residential Areas on the Railway Boundary Labuhan Ratu Sub-district, Bandar Lampung The high demand for land and limited availability have caused built-up land to move to suburban areas of the city. The concentration of activities, such as establishing settlements and higher education centers, has also influenced the development of built-up land around them. Low-income people take advantage of the opportunities available by utilizing vacant land as a place to live. Land use that is carried out continuously and uncontrollably has an impact on the railway boundary. This study aims to identify the physical condition of the environment in residential areas in Labuhan Ratu Subdistrict, especially in the railroad border area. The method used is descriptive qualitative. The results found that the existence of settlements on the railroad border in Labuhan Ratu Subdistrict is included in the category of illegal settlements. Infrastructure conditions such as drainage, lighting, waste management, clean water, and others could be better; the topographic conditions of the area also support this. Increasingly dense illegal settlements and poor infrastructure conditions will affect environmental conditions, such as decreased land balance and environmental quality.

Determining Factors Affecting Customer Satisfaction Towards Food Truck Industry Among Youths

This study was to examine the factors that affects the customer satisfaction towards food truck industry among youths. The research method is quantitative, using a survey questionnaire with a simple random sampling technique. Data were analyzed using descriptive analysis, Pearson correlation analysis, and reliability analysis in SPSS. The results showed that food quality, physical environment quality, price and food safety have a positive relationship with customer satisfaction. This study conclude that the customer satisfaction will provide an unforgettable dining experience for customers and will help fix every weakness that exists in the food truck industry. This study implies that the food truck industry can expand business internationally and generate a lucrative income by improving the factors that influence customer satisfaction. Future work should focus on the benefits of customers, and the authorities should ensure that food truck owners comply with every element of food quality and safety in food preparation.

Experience Quality Scale for Fitness Centers (EQSFC): Validity and Reliability Study

Abstract This study aimed to develop a valid and reliable tool for measuring the perceptions of quality of experience for fitness center members. The research was conducted with two different sample groups who are current members of fitness centers. A total of 317 (141 females, 176 males) fitness center members volunteered to participate in the explanatory and confirmatory factor analysis survey, and 250 (102 females, 148 males) fitness center members volunteered to participate in the criterion-dependent validity survey. For the validity and reliability studies for the scale, explanatory factor analysis, confirmatory factor analysis, criterion-dependent validity, Cronbach’s alpha internal consistency, and composite reliability were used. As a result of the exploratory factor analysis conducted to indicate the structural validity of the scale, a five-factor scale with 17 items included in i) communication quality, ii) physical environment quality, iii) outcome quality, iv) access quality, and v) entertainment quality was identified, explaining 63% of the total variance. According to the analysis results for criterion-related validity, a statistically significant positive relationship was detected between communication quality (r=.422, p<.001), physical environment quality (r=.582, p<.001), outcome quality (r=.597, p<.001), access quality (r=.458, p<.001), entertainment quality (r=.697, p<.001) and satisfaction. The results indicate that the scale can be used as a valid and reliable tool to measure the quality of experience perceived by individuals concerning the fitness center where they are members. In addition, it is thought that this scale, which details the factors that influence the customer experience in fitness centers for the first time, will provide an important contribution to the literature.

Use of GIS‐based multicriteria evaluation for improved selection of suitable sites for cage fish farming in Mwanza Gulf, Lake Victoria

AbstractStagnating capture fisheries and increasing fish protein demand necessitate aquaculture production to bridge the gap. Lake Victoria is a potential water body for increasing fish production through cage farming. The sustainability of Lake Victoria for cage farming depends on timely and holistic site selection. However, current site selection methods involve complex, resource‐intensive field surveys that lack a holistic approach to integrate multiple factors. Accordingly, information regarding suitable sites for sustainable fish cage farming in Lake Victoria remains scarce. In this study, a transparent geographic information systems (GIS) and multicriteria evaluation (MCE) here after reffered to as GIS‐MCE was used to reveal potential sites to be permitted or avoided during cage aquaculture development in the Mwanza Gulf of Lake Victoria (Tanzania). Our analysis involved weighting and integration of sub‐models representing ecologically sensitive areas, physical environment, and socio‐economic and water quality variables into a single spatial model portraying different site suitability levels in the Mwanza Gulf. The results indicated that the sub‐models identified relatively larger suitable and most suitable sites compared to the overall model. No site maintained its status across all sub‐models. The overall model designated a small area (5.10 km2 or 1.52%) as the most suitable site, with 24.20 km2 (7.44%) as suitable, 64.47 km2 (19.82%) as less suitable, and 42.63 km2 (13.12%) as unsuitable for cage fish farming. The remaining area (188.84 km2 or 58.06%) was a constrained site to be avoided during cage aquaculture development. Taken together, the individual sub‐models are ineffective in designating potential sites for fish cage culture and thus should not be used solely. The GIS‐MCE general model provides a fast and timely method for identifying potential sites for cage farming in Lake Victoria. Fish farmers and managers should use the GIS‐MCE overall model in inland waters to facilitate site selection for complying with licensing requirements and decrease field extensive surveys.

Oradea’s Cultural Event Management: The Impact of the ‘Night of the Museums’ on Tourist Perception and Destination Brand Identity

Understanding how event quality influences destination identity and tourist satisfaction is crucial for creating memorable experiences and fostering positive perceptions of a destination. The ‘Night of the Museums’ event in Oradea, Romania, offers a unique cultural experience, but little research has been conducted to understand its impact on destination perception and tourist satisfaction. This study examines the relationship between event quality, destination identity, tourist satisfaction, and behavioral intentions within the context of Oradea’s Night of the Museums event. Four domains of event quality (visit quality, interaction quality, outcome quality, and physical environment quality) are assessed for their impact on destination identity and tourist satisfaction. Results indicated that visit quality, interaction quality, and outcome quality significantly predicted destination identity, whereas interaction quality and the quality of the physical environment significantly influenced tourist satisfaction. Furthermore, positive event experiences increased the likelihood of tourists recommending the destination to others, which in turn significantly predicted the intention to revisit. These findings have implications for event organizers, destination management organizations, and policymakers seeking to enhance event quality, promote positive destination identity, and cultivate tourist satisfaction, ultimately leading to increased recommendations and revisitation.

Quality of Life and Wellbeing Parameters of Academic Dental and Nursing Personnel vs. Quality of Services.

Quality of life (QOL) is based on one's perception of one's position in life with respect to one's goals, expectations, standards, and concerns. It is also influenced by one's culture and value system, workflow, and workplace situation; in turn, QOL influences the quality of service one is able to provide. In this study, we aim to report on dental and nursing academics' QOL and wellbeing at the end of the third year of the COVID-19 pandemic. There are several studies on the impact of the COVID-19 pandemic on health professionals (nurses and dentists), but it is important to investigate their quality of life three years later; furthermore, knowledge about academic staff is very limited. The World Health Organization Quality of Life-BREF Scale (WHOQOL-BREF) tool, recording the physical, psychological, social, and environmental dimensions of QOL, was used. The WHOQOL-BREF was modified using a spiritual coaching/mentoring approach in a two-step design and validation procedure. The modified SHQOL-BREF (Spiritual Healthcare version) designed for this study was uploaded and filled in online during April-June 2023. The staff (N = 120, 75% female) of the Departments of Dentistry (44.2%) and Nursing (55.8%) of the National and Kapodistrian University of Athens participated anonymously. QOL in terms of physical health was reported at a higher level (M = 72.2 points) compared to social relationships (M = 69 points), psychological health (M = 65 points), and environment (M = 59 points) (scores reported on a 0-100 scale). Overall, QOL was rated at 66 points, while satisfaction with one's health was at 72 points. Job satisfaction (M1 = 3.2) and spirituality (M2 = 3.0) were reported at a medium level on a five-point scale, while personal beliefs and values were reported at a high level (M3 = 4.0). The four areas of QOL are associated with job satisfaction, personal beliefs, and spirituality. Participant age presented a significant moderate-strong effect on physical health (F (3.97) = 2.89, p < 0.05, η2p = 0.08) and on the environment (F (3.97) = 2.80, p < 0.05, η2p = 0.08), and marital status had a significant effect on social relationships (F (1.97) = 9.66, p < 0.05, η2p = 0.09). Married participants reported consistently higher levels of QOL compared to single participants, for all age groups. The department had a significant moderate effect on social relationships (F (1.97) = 5.10, p < 0.05, η2p = 0.05), and education had a significant moderate-strong effect on psychological health (F (2.97) = 3.74, p < 0.05, η2p = 0.07). PhD-level participants in both departments presented higher levels of psychological health compared to those with lower educational levels. Also, participants from the Department of Dentistry reported higher levels of social relationship QOL in all educational groups compared to the Department of Nursing. Overall, according to our findings, PhD participants generally had better psychological health. Those under 40 years of age had higher levels of physical health and environmental quality of life, while married participants and those from the Department of Dentistry had higher levels of social interactions than those from the Department of Nursing. Strategic planning on sustainability and QOL initiatives should be introduced after the COVID-19 pandemic for dental and nursing academic personnel to promote resilience and QOL scores. Enhancing the QOL of academic staff is essential for developing health promotion activities at universities and can help boost performance among staff and students.

A Confirmation of Elemental Factor Toward Perceived Port Quality

There is currently a lack of up-to-date knowledge on the fundamental variables as elemental factors that influence perceived cruise-port quality. This research aims to examine the confirmatory components of those factors in reflective and formative terms in order to develop a set of perceived port quality (PPQ) variables. The study adopts a quantitative research methodology, collecting data via a questionnaire survey. The research sample consisted of 305 respondents, while the collected data were analyzed using GSCA Pro software version 1.1.6. The research findings reaffirm the elemental factors of perceived port quality (PPQ), constructed from the following five significant categories as first-order constructs, namely cruise terminal facilities, port service encounter performance, port location, ground port transportation, and physical port environment quality. These were assessed through the 36 observed variables in this study, which included significant reflective and formative constructs. Executives, cruise tourism managers, and ports, will be able to use the results of the study as guidelines for designing policies and strategies to develop cruise tourism in the port area. Meanwhile, academics may employ these sets of variables to examine in combination with other factors in future research.

Room guest satisfaction towards guestroom physical environment quality in the theme hotel

Guestroom design is essential in any hotel industry that can attract potential new guests. One of the advantages of a unique and memorable pleasant guestroom design is increasing revenue and profit for hotel operations. Today, many guestroom designs can merge with room guest satisfaction. Many themes and colors can enhance guest preferences to stay in the hotel. This study investigates the relationship between guestrooms' physical environment quality dimensions (i.e., guestroom ambiance, guestroom layout, guestroom cleanliness, guestroom furnishing, and guestroom lighting) towards room guest satisfaction. One hundred fifty questionnaires were collected from the guest who stayed at a theme hotel to test hypothesized relationships among the physical environment quality dimensions towards room guest satisfaction. The data were analyzed using multiple regression analysis. The study's result indicated significant relationships between guestroom ambiance, guestroom layout, guestroom cleanliness, guestroom furnishing, guestroom lighting, and room guests’ satisfaction. The outcome of this paper suggests that the hotel industry improve their design in hotel guestrooms and the hotel designers for upcoming build new hotels.

THE IMPACT OF SERVICE QUALITY ON THE EMOTIONAL WELL-BEING OF STUDENTS: A STUDY AMONGST COLLEGE STUDENTS IN KUALA LUMPUR, MALAYSIA

The emotional well-being and mental health of students in the higher education sector have been greatly researched over the past few years since students are increasingly subjected to various stressors in their daily lives. One element of such stressors would be the impact of service quality within the educational institution itself. However, previous studies had mainly focused on the influence of service quality regarding student satisfaction or motivation and completely overlooked their emotional well-being. The purpose of this study is to examine the effect of service quality on the emotional well-being of students in higher learning institutions by employing the HESQUAL model to discern on whether emotional well-being is affected by service quality and if so, the level of its impact. Primary data have been utilised and collected through a questionnaire created according to the model discussed, and were analysed with a sample size of 105 students. The findings of this study showed that Service Quality Factors such as Physical Environment Quality, Administrative Quality and Quality of Support Facilities has an effect on the emotional wellbeing of students, supporting the objective of this study. The data illustrates how each change in the level of service quality influences a change in emotional well-being. However, it is clear that further investigations are required in the future since there are variables that could be improved upon.

외식기업의 서비스품질과 기업평판에 대한 구조적 분석

The purpose of this study was to examine the effect of food service companies’ service quality and the corporate reputation as they tend to be rapidly recovered after COVID-19. To this end it administered questionnaires to adults over 20s in Seoul and Gyeonggi-do, who have experienced Korean family restaurants, by setting implementation factors of food service companies’ service quality, based on the previous research. From the findings, the service quality and customer satisfaction were found to have significant effects on the corporate reputation. In addition, menus, services, physical environment and food quality, among the service quality factors, were found to have partially mediating effects on the customer satisfaction, while the food attributes did no have a significant effect on it, so they was found to have a fully mediating effect. On the basis of the findings, this study provided suggestions for reorganizing food service companies.

Urban Resilience and Security Today. Difficulties of the Multi-Domains and Factor-Based Approach between Theory and Practice

Abstract Urban resilience is a critical issue for cities around the world facing a range of challenges such as natural disasters, climate change, and socio-economic crises. The multi-dimensional nature of urban resilience suggests that it is dependent on a variety of factors, including physical infrastructure, social networks, economic systems, and governance structures. This paper examines the dependencies of urban resilience on different elements in a comparative study of five cities. A comprehensive review of the existing literature on urban resilience identifies key dimensions and elements of urban resilience, including physical infrastructure, social networks, economic systems, and governance structures. Factors that contribute to urban resilience, including the quality of physical infrastructure, social capital, economic diversity, environmental quality, and effective governance structures, are also discussed. A mixed-methods approach was used in the study, including a literature review and empirical research. Five cities were selected for examination: Tokyo, New York City, Rio de Janeiro, Mumbai, and Lagos. The empirical data on the dependencies of urban resilience on different elements are presented for each of the five cities, followed by a discussion of the interplay between different elements and how they contribute to urban resilience.

Satisfaction Evaluation for Underpass Green Spaces in Mountainous Cities under the Perspective of Environmental Perception

The overpasses and the terrain under them in Chongqing, a mountainous city in China, are complex and diverse, and some spaces under the overpasses are integrated and reconstructed into the underpass green space for citizens to stroll about or have a rest. From the perspective of visitor perception, this paper constructs a perception evaluation system of the environmental characteristics of underpass green space in mountainous cities from the following five environmental perception dimensions: path organization, security, aesthetic value, physical environment, activities and cultural. The IPA-Kano model is used to quantify environmental perception, and the main environmental factors affecting the improvement of recreation satisfaction of underpass green space in three types of terrain are explored, with a view to improving the environment and service functions of underpass green spaces in high-density interchange networks in mountainous cities, and enhancing the attractiveness of underpass green spaces. It can be found from the study that: (1) Among the five environmental perception dimensions, visitors pay more attention to the physical environment quality of the underpass green space and their physical and psychological activity experience, while their demands for visual senses are relatively low. Due to the deficiency or lack of leisure facilities, sports facilities, children’s playgrounds and amusement equipment, the dimension of “activities and cultural perception” of the underpass green space has the lowest scores of all. (2) The existing sites, facilities and landscape resources of the underpass green space, different terrain types and underpass environment are the important reasons that affect the performance of environmental perception factors and their priority ranking results. (3) The improvement of security of the arrival path or sports facilities is beneficial to improve visitor satisfaction of underpass green space of three types of terrain. The number of environmental factors to be optimized of the three types of terrain are ranked as: mountainous green space &gt; flat green space &gt; concave green space. Among them, four environmental factors have a high priority in two kinds of underpass green space, which are the distribution and quantity of leisure facilities, the effect of noise reduction and sound insulation, the adequacy of activity venues and the distribution and quantity of sports facilities. Finally, according to the particularity of the underpass environment and the characteristics of three types of terrain, this paper puts forward some suggestions for optimizing the service function of underpass green space from five perceptual dimensions.

외식 소상공인의 경영컨설팅 서비스품질이 컨설팅 활용도와 경영성과에 미치는 영향

The purpose of this study was to analyze the effects of management consulting service quality on consulting utilization and management performance in small food service businesses and test for variation in consulting service quality by the demographic characteristics. A total of 247 Questionnaires were used for this study. The results are as follow: First, among the sub-areas of management consulting service quality in small food service businesses, outcome quality and physical environment quality significantly affected consulting utilization, and interactional quality had no significant effect on consulting utilization. Second, consulting utilization significantly affected non-financial performance among the sub-areas of consulting utilization but had no significant effect on financial performance. Third, interactional quality among the sub-areas of management consulting service quality significantly affected financial performance. Both interactional quality and physical environmental quality significantly affected non-financial performance.

Research on the Factors Influencing the Use Intention of Takeout APP Based on Structural Equation Model

In the context of the Internet economy, takeout APP has attracted the attention of many consumers because of its convenience, quickness, discounts and other characteristics. At present, more and more people are used to ordering, placing orders, paying and other operations through takeout apps. This new consumption mode has penetrated into all aspects of our daily life. Like Ramseook-Munhurrun and Nundlall (2013) added physical environmental quality as an important component of service quality based on Gronroos research in 1984.However, for the platform, information sharing between consumers and businesses can be achieved through takeout APP. Under this sharing mode, the platform can not only improve the service quality of businesses, reduce distribution costs and customers' shopping experience, but also enhance users' willingness to consume. Therefore, it is not only a marketing strategy for merchants to recommend takeout APP to consumers, but also a good platform for the development of the takeout industry. This study takes the Grab takeout APP in Thailand as an example, and uses the literature research method and questionnaire method to study the causes of its use intention. In the research process, the questionnaire survey method was used to collect data and analyze them, and then the structural equation model was used to verify the results of prediction; In the end, the results are displayed through data visualization analysis, hoping to bring some reference.

Quality of life and its associated factors among home-dwelling older people residing in the District of Colombo, Sri Lanka: a community-based cross-sectional study

IntroductionThis community-based cross-sectional study explored the factors affecting overall and domain-specific (physical health, psychological health, social relationships and environmental) quality of life (QOL) of home-dwelling older residents of the District...

Urban design strategies fostering creative workers' sense of identity in creative and cultural districts in East Asia: An integrated knowledge-driven approach

In recent years, many cultural districts have become increasingly unsustainable due to the neglect of physical environment quality. Hence, researchers have thoroughly investigated the close relationship between the physical environment quality of cultural districts and creative workers' sense of identity in creative and cultural districts (CCDs). However, few studies have clarified the complex relationship between physical environment factors and creative workers' sense of identity from a systematic perspective. Therefore, this study aims to establish a hybrid multiple-criteria decision-making (MCDM) model to identify the relationship between physical environment factors and creative workers' sense of identity using an integrated knowledge-driven approach that combines the rough set approach (RSA) and the decision-making trial and evaluation laboratory (DEMATEL) method. A total of 81 CCD cases in East Asia were selected to validate the proposed hybrid MCDM model. As result, through RSA, four core attributes that can help creative workers to form a sense of identity in CCDs were extracted, they are the quality of public art, the order and cleanliness of the building facade, the open spaces supporting social activities and the green beautification degree and characteristics. Then, 23 rules (If…Then…) were established. Additionally, through DEMATEL, the dominant influence relationships among these attributes were clarified based on expert knowledge. A “decision path map” driven by the “integrated knowledge” was developed, which can contribute to formulating and implementing strategies for systematically improving the physical environments of CCDs and consequently fostering creative workers' sense of identity. Specifically, our results show that project managers and designers pay attention to maintaining the authenticity of historical buildings in CCDs and focus on creating appropriate color environments and personalized private spaces based on the audience's aesthetic preferences and private habits to evoke a sense of local identity and belonging in creative workers.

자기결정적 고독동기가 레스토랑의 지각된 물리적 환경품질과 안전성 그리고 재방문의도에 미치는 영향: 코로나 두려움의 조절효과

자기결정적 고독동기가 레스토랑의 지각된 물리적 환경품질과 안전성 그리고 재방문의도에 미치는 영향: 코로나 두려움의 조절효과