Phone Banking Research Articles

Contribution of Financial Innovations to Money Demand: A Case of Kenyan Financial Market

Purpose: This study sought to assess how financial innovation has affected demand for money in Kenya. 
 Methodology: The research looked at the value of transactions made using modern innovations including ATMs, point-of-sale (POS), online banking, and phone banking. Under the cointegration, granger causality, and error correction modeling, the study used the ordinary least squares (OLS) regression methodology as the estimate method.
 Findings: Financial innovation, according to the study, has an important role in growing money demand in a country by enhancing financial visibility, facilitating financial processes during trades, and enhancing financial competence. Financial system innovation in emerging nations such as Kenya indicates a potential for financial sector expansion. Financial innovation has shown to be a fundamental predictor of financial advancement, high-tech expansion, efficient financial market access, and hence better economic growth via the diversity of financial facilities.
 Conclusion: Financial innovation has resulted in the development of employment opportunities in non-bank financial institutions. It has also led to integration of commercial bank, non-bank private lenders, insurance firms, and housing finance firms.
 Recommendations: This study recommend the central bank of Kenya (CBK) to fine-tune its policies to ensure it is well suited to deal with the challenges posed by sophisticated financial innovations. CBK can increase its capability to predict the consequences of financial innovations and act quickly to counter any negative effect of financial innovation on the effectiveness of monetary policy. The study also recommend company and organizations managers to adopt financial innovations in order to boost service quality through efficient and quick service provision via innovations like mobile and online payment systems.

ANALISIS PENGARUH FINTECH ADOPTION TERHADAP PROFITABILITAS BANK UMUM KONVENSIONAL DI INDONESIA

Covid-19 pandemic that occurred in Indonesia had a serious impact on all sectors, one of which was the financial and banking sectors. This phenomenon requires the banking sector to overcome it through the application of financial technology. This study aims to determine the effect of Fintech adoption on the financial performance of conventional commercial banks in Indonesia in terms of the Return on Assets ratio during the period 2013 - 2021. This study uses the Error Correction Term analysis method to see the effect of the independent variable on the dependent variable in the long term. short and long term. The independent variables in this study include mobile banking, internet banking, and phone banking and the dependent variable is the ratio of ROA. In addition, this study includes control variables consisting of bank size and total credit as well as a dummy variable, namely the covid-19 pandemic. This study results that mobile banking has a positive and significant effect on ROA in the short and long term, internet banking has a negative effect. and significant to ROA in the short and long term, phone banking has a positive but not significant effect on ROA in the short and long term.

An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers

This study was focused on evaluating the factors influencing the decision of customers of GCB bank on the adoption of e-banking. The study used a descriptive design where a structured questionnaire was administered to 351 customers of five selected GCB bank branches in the Kumasi Metropolis using convenient sampling technique. Data was analysed using the Statistical Package for Social Sciences (SPSS) version 20 software. It was identified that although people have knowledge about e-banking, their focus on using it is a bit questionable. For instance, customers are much more conversant in the use of SMS banking and ATM as compared to their conversant use of credit cards, internet banking and phone banking. In terms of the useful features of e-banking that necessitates its adoption by customers, e-banking was seen as convenient, easily accessible, easy to use, useful, advantageous and highly secured. However, issues of inadequate education, huge security issues, high illiteracy, network failure, inadequate governmental policies and slow response from the bank are possible in curtailing the frequent adoption of the services by customers of the bank. Therefore, the management of the bank should put in structures and measures to make the e-banking platforms adopted by the bank more user friendly for customers to subscribe to the products.

The Moderation Effects of Demographic Variables on Trust of Mobile Phone Banking Services; a Case Study of Smallholder Farmers in Dodoma Region, Tanzania

This study analyzed the moderation effect of demographic variables on the trust in mobile phone banking services among smallholder farmers in the Dodoma Region. The study employed a quantitative research design with cross-sectional field surveys and structured questionnaires were employed as the research methods. The study employed a sample size of 355 smallholder farmers who were drawn by simple random sampling from grapes farmers. SPSS was used as an analytical tool for quantitative data analysis. Multiple linear regressions and Fisher’s Z-transformation were involved to test the moderating effect of demographic variables.
 Results show that demographic factors namely sex, age, experience, level of income, level of education, and marital status were significant moderating variables. However, the level of education did not show any moderating effect. Our results suggest that by integrating the accessibility and ease of use from the Technology Acceptance Model (TAM), age, sex, and experience from the Unified Theory of Acceptance and Use of Technology (UTAUT), and security and privacy from the Protection Motivation Theory (PMT), the research provides insights into the factors influencing consumers’ trust in mobile phone banking services. Besides, the results of moderating effect improve our understanding of the demographic differences, which influence the degree of mobile banking adoption. Besides, the results of moderating effect improve our understanding of the demographic differences, which influence the degree of mobile banking adoption. This study will help researchers and service providers to come up with improved mobile phone trust frameworks with a greater understanding of the influence of demographic variables.
 No similar study had been done in sub-Saharan African countries. Therefore, the study provides new knowledge and insight into the influence of demographic variables on the trust in mobile phone banking services.

Determinants of Bank Closures: Exploring the Relationship between Neighborhood Characteristics and Bank Branch Locations

Retail Banking in Canada has experienced significant changes perpetuated by both digital trends in retail and changes in consumer demand. These changes have resulted in significant decreases in client interactions with physical branches in favor of digital platforms (online, mobile, phone banking). As the “Big Five” Canadian banks pursue network optimization strategies focused on reinvesting savings into their digital channels, branch closures will accelerate, resulting in market gaps. Thus, the central aim of this study is to understand the relationship between neighborhood characteristics (built environment and socio-economic) and bank branch locations. Using the city of Toronto as a case study, this research addresses three objectives: (i) to identify neighborhoods underserviced by the “Big Five” Canadian banks; (ii) to examine the spatial relationship between neighborhood characteristics and branch locations; and (iii) to quantify the key neighborhood characteristics linked to branch locations. This study finds that financial exclusion continues to be associated with local dynamics of physical topography, road network, demographics, and socio-economic status. While financial exclusion is becoming a growing area of concern for policy makers, this research finds that access to affordable financial services still proves to be an issue that requires attention.

Law enforcement of criminal acts of traffic violations

The purpose of this research is to find out: (1). A new idea in the application of a traffic violation settlement model. (2). The settlement model for traffic violations is given proof violation. (3). The new traffic violation crime model in the form of a SIM or STNK was not confiscated by officers, but an ID card as collateral. (4). Violators pay the ticket via ATM, internet banking, and phone banking. This research method uses descriptive qualitative. Data collection techniques are in-depth interviews, field surveys which are analyzed as data, literature studies in the form of notes, videos, CCTV, and other documents. The obstacles in the practice of law enforcement of traffic crime violations have not gone well (1). Human resource constraints for law enforcement are still limited (2). Facilities and infrastructure constraints (3). Law enforcement cultural factors and community factors. Conclusion: (1). The idea of an alternative model for solving traffic violations is simple, fast, cheap, and uncomplicated (2). The idea of a model for completing a SIM and STNK ticket was not confiscated, but an ID card. (3). Violators who have paid a fine through the bank then the bank will forward it to the traffic police sub-directorate.

SOCIAL INFLUENCE AND ITS EFFECTS ON ACCEPTANCE OF MOBILE PHONE BANKING SERVICES BY SMALLHOLDER FARMERS IN THE DODOMA REGION, TANZANIA

This study examines the effect of social influence on smallholder farmers' acceptance of mobile phone banking services in the Dodoma Region. 355 smallholders’ farmers were selected randomly to form a sample. It was revealed that social influence measures have good predictive potential in explaining acceptance of mobile phone banking services. Income and education levels have statistically significant effects on acceptance of mobile phone banking services. The findings advise services providers to invest more in social interaction, experiences and advertisements and promotions to address the expectations of smallholder farmers. The study attracts policy reviews with focus on the socially related influences to attract more service users. These findings have implications to smallholder farmers who use mobile phone banking services.

Digitalisasi Produk Bank Konvensional Dan Bank Syariah Di Indonesia

Technological developments make the world borderless. The development of information and communication technology has touched the banking sector. Based on the operational system, the types of banks can be divided into conventional banks and Islamic banks. This study aims to explain the digitalization of conventional bank products and Islamic banks in Indonesia. The method used in this research is normative legal research. The development of information and communication technology has touched the banking sector. As one of the efforts to increase bank capability, more optimal utilization of information technology development is a prerequisite in supporting bank service innovation. Therefore, digital banking is a very potential business opportunity and an inevitable necessity in the banking sector in the digital era. In addition to increasing the efficiency of bank operational activities, digital banking can improve the service quality of conventional banks and Islamic banks to customers in transactions. The Financial Services Authority of the Republic of Indonesia then issued Financial Services Authority Regulation Number 12/POJK.03/2018 concerning the Implementation of Digital Banking Services by Commercial Banks. There are forms of e-Banking services that can be used at conventional banks and Islamic banks, namely ATM (Automated Teller Machine), EDC (Electronic Data Capture), internet banking, SMS banking, mobile banking, e-Commerce, phone banking, and video. banking

Implementasi Strategi Layanan Teknologi Digital Banking dan Service Quality dalam Perspektif Nasabah pada Perbankan Syariah (Study kasus pada Bank Syariah Mandiri KCP Tomang)

In banking, service delivery is related to development real technology including Internet Banking, Phone banking, SMS Banking, Mobile Banking, ATM, and Service Quality, namely services provided by human resources in this case CS (Customer Service) such as interactions directly by providing services directly with good like service in good, polite and friendly language, it can improving banking quality in improving service quality towards customers. The research method that will be used in this research is descriptive method with a case study approach. The research that researchers made using a qualitative approach. Data collection techniques through: study literature, interviews, documentation, and observations. Based on the results interviews conducted, it can be concluded that implementation technology service strategy Digital Banking at Bank Syariah Mandiri KCP Tomang has implemented four main dimensions of Digital Banking (E-Serqual), meanwhile from the observation of the implementation of the Quality Service (Quality of service) given Customer Service Bank Syariah Mandiri KCP Tomang to customers, Customer Service has implemented 10 dimensions in its service to customers, apart from that based on the conclusion of the interview that Customer Service has also been guided by the five dimensions of service, this is based from the customer's perspective on the implementation of Quality Service (Quality services) provided by Customer Service at Bank Syariah Mandiri KCP Tomang and confirmed by the observations of researchers that all indicators are considered highly good and very satisfying.

PENGARUH FINTECH TERHADAP KINERJA KEUANGAN PERBANKAN SYARIAH

This study aims to determine the effect of fintech on the financial performance of Islamic banking. The type of research used in this research is descriptive research with a quantitative approach. The population in this study are all financial reports that have been published by Islamic banks that have started using fintech, namely BNI Syariah Bank, BRI Syariah Bank, Mandiri Syariah Bank, BCA Syariah Bank, Bukopin Syariah Bank and BJB Syariah Bank for the 2016-2018 period. Based on the purposive sampling method, the sample used in this study is Islamic Commercial Banks that have used fintech services such as Internet Banking, Mobile Banking, SMS banking, and Phone Banking and published annual financial reports from time to time during the research period, namely from 2016 -2018. Data management using SPSS. The survey results show that FinTech has an effect on financial performance (ROA, ROE, BOPO, CAR, FDR). The more sophisticated Fintech services in the field of Islamic finance will be, the more important it is for the financial performance of Islamic banks

The impact of using financial technology on positive financial behaviors

This study uses 2013 Survey of Consumer Finances data to explore the impact of financial tech- nologies on households’ positive financial behaviors. After controlling for variables on general capi- tals, financial literacy capitals, and financial resources, we find that only planning technologies (e.g., direct deposit and computer software) are positively related to households’ engagement in positive financial behaviors. In contrast, the impact of transaction technologies (e.g., using ATM card, credit card, phone banking, and computer banking) is negative. Policymakers and financial service pro- viders should assist consumers with better financial tools and help them manage financial resources and behaviors.

Telecom microfinance banking versus commercial banking: a battle in the financial services sector

The purpose of the study is to compare the growth rate of commercial banks with microfinance banks, under the shadow of financial exclusion, and to provide a way forward for commercial banks. As we are living in the age of transformation, businesses cannot survive without evolution and necessary transformation. The Telecom sector of Pakistan suffered at the hands of Over-The-Top services, so is happening with the commercial banking. Telecom companies have chosen microfinance banking as their alternative revenue stream which is affecting commercial banks. Microfinance banks, typically mobile phone banking, are showing more growth in deposits and loans than commercial banks. Along with the analysis of industry reports, commercial banks’ managers are also interviewed to perform an accurate analysis of the situation. It has been concluded that commercial banks are suffering due to financial exclusion and their deposits and lending rates are also decreasing due to microfinance banks. It is important for commercial banks to formulate their strategies and introduce new services according to the needs and preferences of their customers and they also need to increase banking awareness of their potential customers.

The COVID-19 Pandemic and Indonesia’s Fintech Markets

This paper investigates the impacts of the COVID-19 pandemic and the large-scale social distancing (PSBB) policy on Indonesia’s financial technology (fintech) markets. It also elaborates the roles that fintech companies can play in the national economic recovery.This paper finds that Indonesia’s fintech markets were relatively resilient during the COVID-19 pandemic. The pandemic did not have significant impacts on Indonesia’s fintech markets, but the PSBB harmed phone banking, mobile banking, and internet banking transaction values as well as peer-to-peer (P2P) fintech lending. Nevertheless, the PSBB increased electronic money transactions. The relatively short PSBB period prevented the restrictions on economic activities from imposing too much damage on the fintech markets.The Indonesian authorities involved the fintech industry as a component of the national economic recovery program (PEN), particularly the pre-employment card (Kartu Prakerja) program. There are still many areas in which the government can utilize the fintech industry for economic recovery, including direct cash transfers to poor households and extensions of subsidized loans for micro, small, and medium enterprises (MSMEs).

 Electronic Banking: an Object of Fallacy or System of Functionality Samuel Affran Abstract — Corporate managers in the banking industry have employed series of strategies to lure many customers to patronage their categories they offer for sale. One of s

Corporate managers in the banking industry have employed series of strategies to lure many customers to patronage their categories they offer for sale. One of such is E-banking. These technological services are introduced by banks with the objective of providing customers with rapid services, with cost efficient. The situation tends to be different in this part of the world. Most of these services partially exist and if it fully does, it comes with unprecedented system failures. Based upon this premises this study is conducted exploratory to find out what really constitutes electronic banking from the Ghanaian perspective and also to ascertain their linkage with customer satisfaction. A total number of 200 questionnaires were administered. Cross-sectional survey was employed using questionnaire as the principal tool for the data collection. A 5-point Likert- scale ranging from 1 (strongly disagree) to 5(strongly agree) was used to measure the constructs. With the aid of SPSS version 23 the data was analyzed to establish the empirical linkage of the underlying constructs. The study among other things brought to the fore three (3) determinants (Automated Teller Machine, Mobile Phone Banking, Internet or Online banking) that define e-banking from the Ghanaian perspective proving that it is a system of functionality that is established for specific strategic purpose better still because of inefficient execution it was also proven to be an object of fallacy in the sense that having it does not necessary leads to customer satisfaction. The data analysis also shows that statistically between automated teller machine and customer satisfaction there is positively very weak relationship (R^2= .181, p< 0.126). Meaning holding all other variables constant, automated teller machine will cause 18.1% change in customer satisfaction. It is proven by the results that, automated teller machine not only weak in explaining the relationship but the impact is also not significant as the significant level is 0.126 which is above the standard significant value of 0.05. Meaning the automated teller machine if it is not administered efficiently and effectively will have the tendency to impact on customer’s satisfaction insignificantly. This presupposes that the automated teller machines in question were not administered efficiently and effectively. Thus this study has proven empirically that it is not a forgone conclusion that having an ATM services will automatically leads to customer satisfaction making the assertion a fallacy in Ghana thus disproving the study by Sultan and Komal (2009) claiming that having an automated teller machine services will automatically lead to customer satisfaction. The study revealed that relationship between mobile banking services and customer satisfaction is positively very weak (R^2= .170, p< 0.171). This simply means that mobile services rendered by banks to their customers were seriously criticized as woefully inadequate. Thus, holding all other variables constant, mobile banking services causes 17.0 % change in customer satisfaction. This result proves that a unit change in mobile banking service will induce 17.0% change in the rate of customer satisfaction. In other words when the level of mobile banking services is improved by 1% it will lead to 17.0% increase in customer satisfaction which is quite negligible. The significance level of this outcome in reference to the study results was 0.171 which is greater than the standard value of 0.05 indicating that the variance between mobile banking services and customer satisfaction was not significant. Internet banking services were quite effective and efficient thus having positive significant impact on customer satisfaction (R^2= .211, p< 0.003). But the relationship is equally weak explaining only 21.1% of customer satisfaction within the Ghanaian banking industry. The statistical understanding is that unilaterally internet banking service has the empirical tendencies to increase customer satisfaction by 21.1% if these services are improved just a percentage change. The practical connotation is that managers need to make automated teller machine more secured and very convenient spreading it across the length and breadth of the country. It should be in good function (twenty-four hours a day), accessible at all times (weekdays and weekends) and user-friendly as well. Again, managers should be proactive in sending message to customers whenever their system is malfunctioning in order to win customer trust. They should be ready to accept their mistakes and improve on customer complaint. They should avoid the rationalization of system failure which tend to put customers off serving as a catalyst for customer drifting. Again, internet connectivity should be reliable to boost mobile banking services. The banks should create more mobile apps for the various product categories. To sum up more resources should be allocated to online products since it is proven to be the only determinant significant in explaining customer satisfaction.

Mobile phone banking: A comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services

Orientation: Mobile devices are becoming a popular means to access the Internet and conduct e-banking activities. Banks are marketing e-banking solutions to increase their customer base.Research purpose: This study contrasts how the service quality of mobile phone applications and Unstructured Supplementary Service Data banking influence customer loyalty. The study examined e-service quality to validate and determine the nature of the relationship of the proposed model.Motivation for the study: The study was conducted in a mobile banking (MB) setting in South Africa, with a technologically savvy young adult population. To win customer loyalty, banks need to provide innovative solutions to this group of clients.Research approach/design and method: A positivistic paradigm with a quantitative approach and descriptive design was adopted for this study. A convenience sampling method was used to distribute a questionnaire to 300 students, with a response rate of 73%.Main findings: The findings showed that fulfilment, privacy and efficiency were all significantly related to overall service quality and customer loyalty for both banking models. Based on the findings, privacy, fulfilment and efficiency are critical facets to both MB applications and Unstructured Supplementary Service Data banking.Practical/managerial implications: Banks need to target ‘unbanked’ customers to register for a bank account via Unstructured Supplementary Service Data banking or MB applications.Contribution/value-add: However, there is still a lack of knowledge about these services among the population. Therefore, banks need to educate potential and existing customers on these products and services to fully exploit the market segments.

KEBIJAKAN KEUANGAN INKLUSIF DALAM PERSPEKTIF EKONOMI SYARIAH


 ABSTRACT
 This study aims to explore inclusive financial policies in the perspective of Islamic economics. The method used is a qualitative method with a literacy study and mass media analysis approach. Hasilnuya, Indonesia (BI) as the monetary authority believes the NSFI program as the main way to improve financial literacy in order to increase the ability of individuals to manage their finances. The banking sector as the majority of financial services activities in Indonesia is a front liner for the program. The strategies used in achieving financial inclusion goals include five pillars, namely financial education, increasing financial eligibility, supporting regulations, increasing intermediation facilitation, and policy reforms covering customer protection, banking agents, and phone banking. Going forward, the financial industry needs to map the potential of the community and business sector as targets of the financial inclusion program. For this reason, a comprehensive partisanship and strategy from the financial industry is needed to expand access to services for the community, especially in preparing products that can meet the savings and investment needs of the community.
 Keywords: Bank Indonesia, Islamic economics, financial inclusion, monetary authority.

The Intention of Using Cell Phones In Digital Banking Service Base on External Factors and Internal Factors

The growing of digital services in the world of banking and the use of cellular telephones by customers, banks provide services in the form of phone and SMS banking that makes it easier for customers to transaction. The existence of digital banking makes it easy and saves time in making transactions. The purpose of this study was to examine the intention of using cell phones in digital banking services base on external factors (easiness, benefit, trust and risk) and internal factors (self efficacy and locus of control). This research model is prepared based on the concept of risk perception and behavior. Respondents in this study were 98 respondents that consist of students and employees. The sampling technique is non-random sampling. SEM model analysis techniques (structural equation model) with the help of the Lisrell 8.7 program. The results of this study indicate that the data obtained in accordance with the proposed model for both internal and external factors influence the intention of using cell phones for digital banking services.

An Empirical Assessment of Probability Rates for Financial Technology Adoption among African Economies: A Multiple Logistic Regression Approach

The extent of financial exclusion in Africa drives the adoption of fintech across the continent, but the disruption it can cause hinders progress. This study therefore assesses both the probability and actual rates of fintech adoption in 32 African economies between 2002 and 2018. Based on the information spill-over and rank theories, multiple logistic regression analysis revealed that the average probability of fintech adoption for all, emerging and frontier African economies to be 50.9%, 83.1%, and 23.1%, respectively, whereas the actual rates are 27%, 40%, and 29%, respectively. The fragile economies, however, had no reasonable probability or actual rates of fintech adoption. Further, odds ratios of 1 or more- suggest a one-unit change in the predicators will exert no impact on these rates. Thus, it is concluded that emerging economies and mobile phone banking drive fintech adoption in Africa, and is largely dependent mainly on structural changes rather than economic and financial factors. The current study consequently recommends improved literacy, ICT training, and structural changes to promote fintech across the continent.

Mobile Banking Services with Financial Performance on Commercial Banks in Kenya

The competition dimensions have changed following the adopting of various internet banking services that came about as a result of technological innovations such as the introduction of Automated Teller Machines (ATMs), phone banking Personal computer banking which were some of the first innovations of electronic finance. The main objective of this study was to establish the impact of mobile banking services on the financial performance of commercial banks in Kenya. The specific objectives guiding this study included to assess the influence of short message service (SMS) banking on the financial performance of commercial banks in Kenya, to establish the effect of person to person payments on the financial performance of commercial banks in Kenya, to determine the effect of bill payments on the financial performance of commercial banks in Kenya and to find out the effect of airtime top up service on the financial performance of commercial banks in Kenya. The research design that the study adopted was a descriptive research design employing quantitative research strategies. In this study the target population under investigation was all the 40 commercial banks in Kenya. Since in the current study the target population was 80 participants from all the 40 commercial banks in Kenya a census inquiry method was the best method used. Primary data for this study was collected through the use of a questionnaire that was given senior managers from all the departments of these organizations. Both quantitative and qualitative data was generated in this study. Qualitative data was analysed using content analysis whereby content of responses was looked at and responses were grouped together in relation to common patterns or themes for coherent categorization. Descriptive statistics included measures of central tendency and dispersion thus standard deviation and mean and use of absolute and relative percentage frequencies. Presentation of quantitative data was in form of graphs and tables and explanation given in prose. The study findings show that short message service had an above average positive correlation with financial performance of commercial banks and was statistically significant. Person to person had an average correlation with financial performance of commercial banks and was statistically significant. Bill payments had a strong positive correlation with financial performance of commercial banks and was statistically significant. Airtime top up service had an strong positive correlation with financial performance of commercial banks and was statistically significant. The study concludes that short message service banking has become and important part of banking, more and more people prefer to receive banking alerts through short message service which has not only improved service delivery but has had a positive impact on financial performance. Commercial banks have experiences large revenues from different activities with the banking system core among them the bill payments activities. The study recommends that it is important for commercial banks to focus more on short message service banking to lower operational costs thereby improving financial performance. Commercial banks need to consider using person to person payments to improve on their performance, they need to enhance their bill payments to get more clients paying bills using their systems so as to improve on their financial performance and that it is important for commercial banks to put more effort on airtime top up service so as to improve on their financial performance.

Secure M-Banking using Steganography

The overwhelming use of sensible phones and also the extraordinary growth of web users worldwide for all of your wants are necessary currently each day. The security challenges are varied and escalating because of enormous amounts of cash flowing across shoppers and banking establishments. Banks are searching for differing kinds of choices to safeguard users’ privacy and to safeguard them against many attacks. During this paper, we have a tendency to target mobile good phone banking by providing identity verification for mobile good phone users, i.e. secret data can be represented as username, password and face recognition. We have a tendency to additionally propose the utilization of varied ways of every which way choosing steganography to enhance the protection of the line for intrusion and hacker detection