Total Quality Management Philosophy Research Articles

A SECONDARY DATA ANALYSIS OF CRITICAL SUCCESS FACTORS FOR TQM IN SERVICE SECTOR

A business firm's ability to grow sustainably is based on the core management philosophy of Total Quality Management. TQM is being implemented by several critical success factors such as customer orientation, apex management commitment, training & education, continuous improvement, etc. In an organization, they are collectively referred to as CSFs of TQM. The presence of key CSF can enhance customer focus and quality performance, which will boost long-term survival and profitability.This study uses the Pareto analysis method where the researcher tries to identify the TQM CSFs in service industry with special reference to banking sector. In order to determine TQM CSFs, 33 research publications in all have been examined. The outcome of this investigation will definitely contribute towards the field of research and it offers a structure for conducting an empirical examination based on TQM practices in banking sector in India.

Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences

PurposeIn the last 3 decades, organization-wide programs and practices based on the Total Quality Management (TQM) philosophy have become central to continuous improvement (CI) strategy in both public and private enterprises. However, there is paradoxical evidence of TQM-firm performance linkage in non-Japanese contexts. This study presents a meta-analysis of empirical research on TQM-firm performance linkage and investigates the moderating influence of national cultural (NC) values on this relationship.Design/methodology/approachMeta-analytical procedures are adopted to analyse 364 effects accumulated from 135 independent samples across 31 nations, for 30,015 firm observations. Additionally, weighted least square (WLS) meta-regression is used to test the moderation effects of four NC dimensions based on the Global Leadership and Organizational Behavior Effectiveness (GLOBE) model.FindingsThe meta-analysis results reveal that the strengths of the association varied across five soft and hard TQM dimensions and three firm performance dimensions Meta-regression indicate that the effectiveness of the TQM program is high in cultures which reward collectivist behaviours, equity of power distribution and avoidance of ambiguity in rules/structures.Originality/valueThe study contributes to international operational management theory on cultural influences on the effectiveness of operations strategies and decisions.

The Role of the Elements of Total Quality Management in Improving Banking Services) Applied Study at Khaleeji Commercial Bank)

The research aims to demonstrate the importance of adopting the philosophy of total quality management in improving banking services and identifying the dimensions of total quality management in banking institutions. As for its importance, it is manifested through the knowledge, understanding and application of total quality management by providing the requirements for the application of this philosophy in banking institutions according to recent developments in information technology in order to be able to improve their performance. The analytical study approach was adopted in the research and the use of the questionnaire tool in the study curriculum was adopted to analyze the opinions of the research sample that were applied in al Khaleeji Commercial Bank regarding the elements of total quality management available in the organization in question. Through the use of some statistical methods in the analysis, which are the extraction of frequencies, arithmetic mean and standard deviation normative as well as materiality. The research hypotheses were tested by using the correlation coefficient and simple regression model. The most important conclusions that the research reached is the importance of applying total quality in any organization because it can achieve an increase in competitive capabilities and support for a culture of quality and continuous improvement. To take advantage of the opportunities available to the organization through the application of scientific methods and tools that contribute to identifying problems and finding appropriate treatments for them. As well as the existence of a moral, linear relationship between the elements of total quality management and the improvement of banking services. The research came out with recommendations, including that organizations should work to promote and disseminate the culture and concepts of quality in all aspects of their work and to enhance and develop the capabilities of individuals working in this regard. The research came out with recommendations, including that organizations should work to promote and disseminate the culture and concepts of quality in all aspects of their work. Enhancing and developing the capabilities of individuals working on this can help for the continuous development and improvement of banking services provided to customers.

Mapping the TQM implementation approaches and their impact on realizing leadership in Indian tyre manufacturing industry

PurposeThis paper attempts to investigate the approaches used for implementing total quality management (TQM) practices and study its impact on ABC India Limited (Name changed), a tyre manufacturing industry for realizing leadership in the Indian market. The other objectives are to explore the key issues faced by the company before TQM and study the benefits achieved after TQM implementation.Design/methodology/approachA conceptual case study research methodology has been utilized in this paper. The industry was facing some major business challenges such as low productivity, financial issues and low market presence since 1996. To overcome these issues, the top management of the industry adopted TQM as a business improvement tool and started its implementation in 2008.FindingsA good number of improvement initiatives under four TQM approaches such as management approach, development approach, improvement approach and involvement approach were performed systematically and strategically. As a result of the successful implementation of TQM initiatives, the industry received the most prestigious quality award namely Deming Prize in 2017.Research limitations/implicationsWith the implementation of the TQM philosophy in the industry, it gained the top market position, the customer satisfaction score increased from 75 to 81, market presence increased from 7.2% to 26.3% and the percentage participation of employees increased by 73.5% within a period from 2009 to 2016.Originality/valueThe novelty of this research is to consider a case-based approach that will be helpful in promoting the utilization of the TQM philosophy in other industries for gaining competitive advantages.

Assessing The Benefit of Adopting TQM Philosophy and Green Supply Chain Management Towards Sustainable Operations: An Evidence from Textile Industries of Pakistan

This research paper delves into the examination of the advantages associated with the implementation of Total Quality Management (TQM) and Green Supply Chain Management (GSCM) practices in Pakistan's textile industry to foster sustainable operations. The study discovers that the adoption of TQM and GSCM practices yields positive outcomes for sustainable operations, encompassing improvements in product quality, operational efficiency, and environmental preservation. Nonetheless, certain barriers impede the implementation process, including a lack of awareness, limited resources, and resistance to change. The study puts forth several recommendations tailored to the textile industry, encompassing leadership commitment, employee training initiatives, supplier collaboration, and the integration of sustainability principles into the organizational culture. By shedding light on the benefits of TQM and GSCM practices, the research contributes to existing knowledge by providing empirical evidence that supports the notion of leveraging these practices in the textile industry. Such adoption leads to competitive advantages, cost savings, and the cultivation of environmental responsibility within the industry.

The perfect quality model and the quality of public finances

The study undertakes to model of perfect quality in order to clarify the basic logic of quality improvement. The model defines the system of requirements based on the stakeholder’s point of view and the philosophy of Total Quality Management, which the perfect quality product can fully meet. The main obstacle may be that the system of stakeholder requirements is almost always fraught with internal contradictions. The system of requirements that has already been harmonized makes it possible to avoid the traditional way of quality development, namely the prioritization of requirements, and in this way, many of them being ignored. Consistency can be created primarily through mutual education, information, and lobbying activities. Some of the domestic public financial organizations can learn directly about the partial set of requirements of non-power stakeholders through legal remedy procedures, but for many this is not possible either. Few public financial organizations have a formal influence channel towards organizations exercising power, such as the State Audit Office and the Hungarian National Bank, which are far ahead of other organizations in terms of education and information.

Quality assurance and improvement program: some considerations for central banks

PurposeQuality Assurance and Improvement Program (QAIP) is defined as “an ongoing and periodic assessment of the entire spectrum of audit and consulting work performed by the internal audit (IA) activity”. QAIP is an important component of internal auditors’ commitment to improve internal audit (IA) quality. The pressure towards improvement is urgent for central banks, in light of the vulnerabilities of their IA functions identified by the International Monetary Fund. The authors analyse the professional standards and the literature on IA and QAIP, aiming to propose general considerations to enhance IA quality and to develop and maintain a QAIP, with reference to central banks, also shedding light on the synergies among IA, QAIP and total quality management (TQM).Design/methodology/approachThis paper reviews the most relevant professional standards in light of the professional and academic literature regarding IA quality, QAIP and their relationship with TQM. The analysis of these sources represents an important step to identify general measures to improve IA quality and develop effective QAIP in central banks.FindingsThis analysis shows that it is important to understand the rationale behind the development of an IA function and its theoretical and practical foundation, especially for complex organisations such as central banks. In addition, the authors show that QAIP represents an important tool to exploit the synergies between TQM and IA. These synergies could result in higher levels of quality for the IA function and more effective implementation of TQM within the whole organisation. Lastly, the authors provide practical suggestions to support the implementation of an effective QAIP in central banks and to spread TQM philosophy within the organisation.Originality/valueThe authors contribute to the scant literature on IA quality and QAIP by focusing on central banks and shedding light on the relationship with TQM. Regardless of their importance, these topics have been largely neglected by the extant literature.

Total Quality Management Philosophy in Improving Singing Performance: A Case Study

Total Quality Management Philosophy in Improving Singing Performance: A Case Study

The administrative efficiency of the faculties of physical education and sports sciences in the Kurdistan Region - Iraq Using total quality standards

The importance of this study lies in the topic it deals with, its modernity in the educational administrative field and related to the philosophy of total quality management, and the effectiveness of its application in the field of sports management. Especially in the faculties of physical education and sports sciences. The research problem was to estimate and know the degree of effectiveness of the college's performance using the college's total quality standards. The aim of the research is to know the effectiveness of the performance of the college’s performance using the quality standards when managing the college. The human field included: (Dean of the College, Associate Dean, heads of branches and officials of administrative units) of the College. The descriptive approach was used, which is concerned with describing the various aspects of total quality management and for its relevance with the research procedures. As for the research sample, it was deliberately selected and made up of (the dean of the college, the assistant dean, heads of branches and officials of administrative units) of the College of Physical Education and Sports Sciences / Salah al-Din University - Erbil. (42) individuals. To complete the research, the research used the following tools: 1- Scientific sources. 2- A questionnaire form. In this regard, a questionnaire was used for the study (Al-Osaili, Raja Zuhair, 2007) to suit its axes and paragraphs and the nature of this study after presenting it to the experts to find out its adaptation to the environment in which the research is applied. The research reached several conclusions, including: - The efficiency of the administrative body in the College of Physical Education and Sports Sciences / University of Salah al-Din - Erbil - Iraq, is good in terms of planning, method of performing exams, creating an appropriate organizational climate, developing educational means and teaching methods, and changing and developing curricula. - The efficiency of the administrative body in the College of Physical Education and Sports Sciences / University of Salah al-Din - Erbil - Iraq in using information technology is not at the level required to develop the educational performance of the college. The research recommended several recommendations, including: Adopting comprehensive quality standards in the college administration in order to improve its performance level. The college administration adopts the use of modern information and communication technology in planning

A bibliometric analysis of total quality method literature in tourism for the last 19 years

The main objectives of Total Quality Management (TQM), which first emerged in 1950 in Japan with the contributions of Japanese pioneers of quality philosophy such as Deming and Juran, are expressed as continuous quality improvement, training and customer satisfaction in a business. The essence of the philosophy of Total Quality Management (TQM) is to ensure final customer satisfaction at every stage and fulfill customer needs accordingly. As a system that guarantees the targeted quality in an enterprise, Total Quality Management (TQM) continues to develop in the production sector as well as the service sector. The tourism industry, which is a labor-intensive industry, is being evaluated among sectors that are most affected by intense competition between businesses and countries. Therefore, Total Quality Management (TQM) is an extremely important factor in terms of the competitiveness of destinations and tourism businesses in the global market. Accordingly, the aim of this study was to reveal the change and development process within the last 19 years of studies dealing with the concepts of "Total Quality Management and Tourism" together in detail in international literature. Therefore, a bibliometric profile of the strong relationship between Total Quality Management and Tourism was established with the CiteSpace analysis method by using the variables deployed in previous studies, the methods used in the analyzes, and the obtained findings.

Classification of Industry 4.0 for Total Quality Management: A Review

The philosophy of total quality management is based on meeting quality requirements in all processes and meeting customer needs quickly and accurately through the contribution of all employees. This concept means that all the processes in an enterprise, all the technology used, and all the workforce employed represent the total quality of the enterprise, with the necessary controls and corrections made to ensure that the quality is sustainable. In this study, a detailed literature review and classification study regarding Industry 4.0, Industry 4.0 technologies, and quality has been carried out. The place and importance of quality in Industry 4.0 applications have been revealed by this classification study. In previous studies in the literature, the relationship between Industry 4.0 technologies and quality has not been examined. With this classification study, the importance of quality in Industry 4.0 has emerged, and an analysis has been conducted regarding which quality criteria are used and how often.

Özel Öğretim Kurumlarında Toplam Kalite Yönetiminin Uygulanması

The Ministry of Education as a school, or even aware of the importance of quality in the classroom for more than 20 years of Total Quality Management Implementation Project realized. There are schools and institutions, its impact on the project and the situation is important in terms of labor spent on studies. Total Quality Management in all public institutions, as well as contemporary participatory management approach and implementation of the national education system in the process of habituation occurred. Exchange of training programs, the implementation of student-centered educational programs is a positive development in the process of implementation of Total Quality Management. Where leading executives adopted the philosophy of Total Quality Management, continuous improvement targeted, small but continuous steps were taken forward, with one study achieved full participation is not possible to reach the success of Total Quality Management practices. Key Words: Education Management, Total Quality Management, Private Educational Institutions

Applying the Philosophy of Total Quality Management to Curriculum Design and Delivery

Curriculum is an essential element of education required to capacitate individuals for life. To meet upcoming demands of 21st century it is necessary to apply modern management philosophy known as Total Quality Management to set guidelines for curriculum design and delivery. Therefore, the main purpose of this paper is to look at how the TQM paradigm might be used to curriculum design and delivery, particularly in higher education institutions. The main objectives of the study included views of male and females about emergent philosophy of TQM into curriculum design and delivery in Pakistan and application of TQM into curriculum design and delivery in the higher education institutions of the Pakistan Stratified random sampling was used to choose the study's sample.. From 5 Public-sector universities of the Pakistan 320 respondents (Vice Chancellor, Deans, Registrars, Teachers and the students) were selected as sample of the study. A self-developed questionnaire was used as a tool for collection of the data. Data were analyzed by applying t-test, one-way ANOVA and Post-hoc (LSD). The key findings of the data analysis demonstrated that the TQM paradigm did not nurture much in terms of curriculum design and delivery in Pakistan's higher education institutions. Upon findings it is recommended that doctrine of TQM should be utilized in the formulation of curriculum and implementers should be trained accordingly for its real application.

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.

A Study on Moral Education Planning Program in Bangladesh: Based on Total Quality Management

This qualitative research is intended for further study to further strengthen the standard to identify the steps of the Moral Education Planning Program (MEPP) based on the Total Quality Management (TQM) in the learning system of the ancient and modern civilization of Bangladesh. As expected, the results of this research can be used as an instruction by the modern quality basic school in implementing TQM-based MEPP as preventive measures to address the moral crisis nowadays. Data from this research were collected for primary sources using interview strategy and documentation. All of this data is collected and analyzed, using a variety of inductive data analysis techniques. Deming [1] An emerging philosophy of management is total quality management. TQM was developed by William Deming. Total quality management has gained wide acclaim and popularity in industry and production nowadays as well as in schools, colleges, universities. Schools have begun to explore the possibility of applying the TQM philosophy to education, which requires a number of changes in any educational institution, especially in leadership and the position of mind (attitudes) and activities of instructors, in the association or every community, in monitoring the educational technique’s, in the evaluation as a result, in the culture to share, in the school environment and especially in interpersonal relationships. According to Wiyani [2], based on the results of the study; it was found that there are four (4) steps involved in the TQM-based MEPP planning. First, to create a vision and mission of the school in the indulgence of MEPP; second, creating character and achievement of quality assurance with MEPP; Third, improve the quality of qualified homeroom teachers to assist in the implementation of MEPP; Fourth, to develop a Standard Operating System (SOS) of ethical or moral values for students to assist in the implementation of MEPP.

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

This study aimed to establish baseline data for performance concerning the business planning function of agricultural small-, micro- and medium-sized enterprises (Agri-SMMEs) in the Eastern Cape Province, South Africa. It also endeavoured to investigate the extent to which Agri-SMMEs that had adopted total quality management (TQM) had improved their business planning performance. An action research design and mixed methods, which included the internationally recognised South African Excellence Model (SAEM), were used to collect qualitative and quantitative data from Agri-SMMEs in the Western Eastern Cape (WEC) that had adopted the TQM philosophy, as well as from WEC and Eastern Eastern Cape (EEC) Agri-SMMEs that had not adopted that philosophy. Whether or not they had adopted TQM, the Agri-SMMEs studied were performing poorly relating to the business planning function when benchmarked against world-class standards. Hence, Agri-SMMEs that had implemented the TQM process did not necessarily have a performance advantage over those that had not adopted the process. With respect to practical implications, the use of the SAEM for continuous performance improvement of the business planning function should be promoted and interventions should be provided for the identified shortcomings relevant to this function. It is the first study of its kind to be conducted in the agricultural sector in South Africa. Therefore, the findings should provide a useful guide to enterprises contemplating implementing a TQM programme.

S Global Quality Assurance System of Higher Education in United States, Vietnam and Japan Possible?

Higher education has jumped into the quality movement with expectations of enhancing the excellence of education being received by students. The total quality management philosophy that dominated the manufacturing industry has found its way into the education industry. W. Edwards Deming developed a set of 14 quality management principles, which can be applied to the education sector (Hughey, 2000; Prasad, 2017). Accreditation is a mechanism to inform the employers, the public and students that a university or program has met the minimum standards for quality. The injection of accountability and accreditation into the educational system has raised the expectations of an institution. External accreditation has been growing worldwide in importance. This paper looks at the development of accreditation within the United States, Vietnam, and Japan. An educational curriculum was seen to be a pillar needed for growth for each country. It became apparent that all three countries realize the importance of quality and are heavily involved in the assessment process. There are some differences in who controls the curriculum and the assessment process. However, continuous improvement is universally shared among the three countries. Developing an understanding of the accreditation process will contribute to the literature surrounding accreditation and quality assurance.

TQM and HRM: An Integrated Approach to Organizational Success

In the past, most managers considered total quality management (TQM) philosophy very different from human resource management (HRM) philosophy because TQM focused on incremental improvements from the bottom up, whereas the HRM functions were based on a top-down approach in the organization’s hierarchy. Their understanding of the word “TQM” not only depended on process management but also on managing the process itself as in statistical process control (SPC). Therefore, the very few managers who did pay attention to quality implemented it on the floor-level of HRM activities where the core functions of the organizations were performed. The emerging thinking of HRM, however, is that TQM complements HRM functions and provides long-term competitive advantages to organizations. Supporting these ideas, this paper reflects on the past, examines the present, and proposes an integrated framework for organizations’ overall success.

Total Quality Management: An Islamic Perspective

Quality management has occupied a vast space of the management literature in general and the quality management literature in particular. Academics as well as practitioners devoted much attention to the Total Quality Management (TQM) philosophy and its impact on business performance. It is found that the roots of TQM and its successor can be traced to more than 1400 years ago in the holy book Al-Qur’?n and the teachings of Prophet Mohammad, Peace and Blessings of All?hbe upon him. Many verses in the holy Qur’an stressed the impact of good deeds and doing the right things. Not only we will explain these principles, but we will give some business applications of these principles from an Islamic perspective. This paper is therefore structured as follows. First, we will offer some of the existing concept of the quality management paradigms, literature review and suggest definition to reflect our contribution from an Islamic perspective. Second we will discuss the dimensions of the philosophical under pinning of quality management from Islamic Perspective and then principles quality management from Islamic perspective and finally quality leadership for quality management.