Quality Management Philosophy Research Articles

The Functionality of Global Quality Management in the Dynamic and Global Environment of Mergers, Acquisitions, and Strategic Partnerships - Adoption of a Systematic Process Concept

<i>Purpose: </i>To explore the functionality of the quality management processes at the global level and understand its complexity and multiple dimensions. <i>Design/methodology/approach: </i>The researchers use a novel systems perspective to explore international standards ISO 9001/9004 capacity to encompass this complexity and analyze the stages by which global multinational organizations develop. In-depth interviews with experts (CEOs, quality managers, and global managers) from 18 international firms were some of the qualitative methods used in the research, along with content analysis, observations, and other methods. The study addresses the philosophy of global quality management and emphasizes the need for inter-organizational coordination and process management. <i>Findings: </i>The results of the qualitative tools showed that the existing definitions in ISO 9004/9001 have made it challenging to address the level of process complexity in international organizations. The main recommendations of the study are the following key points for expanding and refining the existing process concept for a global reality: 1) adopting a systems approach for analyzing the development of a global quality function in complex, multinational companies. 2) extending the classic process approach to open, multi-interface systems oriented towards mutual strategic, operational, and marketing processes.<i> Originality/value: </i>In this article, we suggest an innovative, integrated systems approach to multinational quality management based on shifting from the traditional emphasis on separate operations and manufacturing sites toward a comprehensive perspective that considers the interdependence and coordination among locations. This novel analysis and mapping process offers a comprehensive view of coordinating interdependence between elements comprising an international global process system. It expands the ‎classical approach and provides a basis for ‎developing a global, networked QMS. The current study might be useful for organizations that implement quality management systems in multinational companies. The study is part of vast academic research on international strategy in the global competitive landscape.

TEAM participation in the irradiation of IROC phantoms for cooperative group clinical trials

The participation of radiation oncology team members in the irradiation of Imaging and Radiation Oncology Core (IROC) phantom for cooperative group clinical trials is essential to comply with the latest quality management philosophy. Medical dosimetrists are expected to develop treatment plans for the irradiation of IROC phantoms. For advanced treatment techniques, such as three-dimensional conformal radiation therapy (3DCRT), intensity-modulated radiation therapy (IMRT), and volumetric-modulated arc therapy (VMAT), the irradiation of the IROC phantoms serves as quality audit. If successful, the irradiation processes demonstrate that the institution has the knowledge of the protocol, and has the appropriate equipment to comply with the protocol requirements. This article describes three IROC phantoms used for credentialing external beam photon beam therapy, delivered using conventional medical linear accelerators, to the medical dosimetry community. Guidance and strategies for the development of treatment plans are discussed. Our institutional irradiation of the three IROC phantoms, delivered using the Truebeam medical linear accelerator, resulted in consistent dose accuracy to within ±1%. The participation of the team members may reduce the overall published failing rate stated to be about one-third of all participating institutions.

A SECONDARY DATA ANALYSIS OF CRITICAL SUCCESS FACTORS FOR TQM IN SERVICE SECTOR

A business firm's ability to grow sustainably is based on the core management philosophy of Total Quality Management. TQM is being implemented by several critical success factors such as customer orientation, apex management commitment, training & education, continuous improvement, etc. In an organization, they are collectively referred to as CSFs of TQM. The presence of key CSF can enhance customer focus and quality performance, which will boost long-term survival and profitability.This study uses the Pareto analysis method where the researcher tries to identify the TQM CSFs in service industry with special reference to banking sector. In order to determine TQM CSFs, 33 research publications in all have been examined. The outcome of this investigation will definitely contribute towards the field of research and it offers a structure for conducting an empirical examination based on TQM practices in banking sector in India.

Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences

PurposeIn the last 3 decades, organization-wide programs and practices based on the Total Quality Management (TQM) philosophy have become central to continuous improvement (CI) strategy in both public and private enterprises. However, there is paradoxical evidence of TQM-firm performance linkage in non-Japanese contexts. This study presents a meta-analysis of empirical research on TQM-firm performance linkage and investigates the moderating influence of national cultural (NC) values on this relationship.Design/methodology/approachMeta-analytical procedures are adopted to analyse 364 effects accumulated from 135 independent samples across 31 nations, for 30,015 firm observations. Additionally, weighted least square (WLS) meta-regression is used to test the moderation effects of four NC dimensions based on the Global Leadership and Organizational Behavior Effectiveness (GLOBE) model.FindingsThe meta-analysis results reveal that the strengths of the association varied across five soft and hard TQM dimensions and three firm performance dimensions Meta-regression indicate that the effectiveness of the TQM program is high in cultures which reward collectivist behaviours, equity of power distribution and avoidance of ambiguity in rules/structures.Originality/valueThe study contributes to international operational management theory on cultural influences on the effectiveness of operations strategies and decisions.

Аpplication of Е. Deming's philosophy of quality management in the work of the Department of housing and communal services and improvement of the city of Moscow

Аpplication of Е. Deming's philosophy of quality management in the work of the Department of housing and communal services and improvement of the city of Moscow

The Role of the Elements of Total Quality Management in Improving Banking Services) Applied Study at Khaleeji Commercial Bank)

The research aims to demonstrate the importance of adopting the philosophy of total quality management in improving banking services and identifying the dimensions of total quality management in banking institutions. As for its importance, it is manifested through the knowledge, understanding and application of total quality management by providing the requirements for the application of this philosophy in banking institutions according to recent developments in information technology in order to be able to improve their performance. The analytical study approach was adopted in the research and the use of the questionnaire tool in the study curriculum was adopted to analyze the opinions of the research sample that were applied in al Khaleeji Commercial Bank regarding the elements of total quality management available in the organization in question. Through the use of some statistical methods in the analysis, which are the extraction of frequencies, arithmetic mean and standard deviation normative as well as materiality. The research hypotheses were tested by using the correlation coefficient and simple regression model. The most important conclusions that the research reached is the importance of applying total quality in any organization because it can achieve an increase in competitive capabilities and support for a culture of quality and continuous improvement. To take advantage of the opportunities available to the organization through the application of scientific methods and tools that contribute to identifying problems and finding appropriate treatments for them. As well as the existence of a moral, linear relationship between the elements of total quality management and the improvement of banking services. The research came out with recommendations, including that organizations should work to promote and disseminate the culture and concepts of quality in all aspects of their work and to enhance and develop the capabilities of individuals working in this regard. The research came out with recommendations, including that organizations should work to promote and disseminate the culture and concepts of quality in all aspects of their work. Enhancing and developing the capabilities of individuals working on this can help for the continuous development and improvement of banking services provided to customers.

Quality management as a means for micro-level sustainability development in organizations

PurposeThe use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ (International Academy for Quality) established Quality Sustainability Award in 2020, a testament to this growing interest. This study aims to investigate how QM philosophies, methodologies and tools can be used to achieve sustainable development in organizations.Design/methodology/approachFive large manufacturing organizations – three from India and two from China – who reported their achievements about using QM in achieving Sustainable Development Goals (SDGs) were studied using multiple sources of data collection. A detailed within-case and cross-case analysis were conducted to unearth this linkage's practical and theoretical aspects.FindingsThe study finds that QM methodologies effectively met the five organizations' UNSDGs. These organizations successfully used OPEX (Operational Excellence) methodologies such as Lean, Kaizen and Six Sigma to meet UNSDGs 7, 11, 12 and 13. Moreover, UNSG 12 (Responsible Consumption and Production) is the most targeted goal across the case studies. A cross-case analysis revealed that the most frequently used quality tools were Design of Experiments (DoE), Measurement Systems Analysis (MSA), C&E analysis and Inferential statistics, among other essential tools.Research limitations/implicationsThe study's sample size was limited to large-scale manufacturing organizations in the two most populous countries in the world. This may limit the study's generalizability to other countries, continents, or micro-, small- and medium-sized enterprises (SMEs). Additionally, the study's conclusions would be strengthened if tested as hypotheses in a follow-up survey.Practical implicationsThis practical paper provides case studies on how to use QM to impact SDGs. It offers both descriptive and prescriptive solutions for practitioners. The study highlights the importance of using essential QM tools in a structured and systematic manner, with effective teams, to meet the SDGs of organizations.Social implicationsThe study shows how QM can be used to impact UNSDGs, and this is very important because the UNSDGs are a set of global objectives that aim to address a wide range of social and environmental issues. This study could motivate organizations to achieve the UNSDGs using essential QM tools and make the world a better place for the present and future generations.Originality/valueThis case study is the first to investigate at a micro-level how QM can impact UNSDGs using live examples. It uses data from the IAQ to demonstrate how QM can be integrated into UNSDGs to ensure sustainable manufacturing.

The perfect quality model and the quality of public finances

The study undertakes to model of perfect quality in order to clarify the basic logic of quality improvement. The model defines the system of requirements based on the stakeholder’s point of view and the philosophy of Total Quality Management, which the perfect quality product can fully meet. The main obstacle may be that the system of stakeholder requirements is almost always fraught with internal contradictions. The system of requirements that has already been harmonized makes it possible to avoid the traditional way of quality development, namely the prioritization of requirements, and in this way, many of them being ignored. Consistency can be created primarily through mutual education, information, and lobbying activities. Some of the domestic public financial organizations can learn directly about the partial set of requirements of non-power stakeholders through legal remedy procedures, but for many this is not possible either. Few public financial organizations have a formal influence channel towards organizations exercising power, such as the State Audit Office and the Hungarian National Bank, which are far ahead of other organizations in terms of education and information.

Determinants of the implementation of the quality management systems in SMEs

The implementation of the quality management systems using quality improvement methods, tools and approaches is considered one of the significant aspects to increase the per- formance of enterprises in the market environment and growing competition. Most of the authors studied the impact of any of the available quality management tools or philosophies on the performance of enterprises only on a case-by-case basis. The aim of the paper is, however, to examine the effect of implementing a larger scope of tools, approaches or concepts of quality management on the performance of the enterprise more comprehensively from the perspective of their implementation and the assumption of achieving higher enterprise performance. The paper presents the results of the survey, which was carried out from 2020 to 2021. The survey was focused on the implementation of quality management approaches and techniques in small and mediumsized manufacturing enterprises in Slovakia. A total of 313 small and medium-sized manufacturing enterprises were addressed through questionnaires. The representativeness of the sample was tested using the chi-squared goodness-of-fit test. Pearson’s chi-squared test and analysis of contingency were implemented to test the established research hypotheses. Through the results of the analyses, it can be claimed that there are significant relationships between the use of quality management approaches and techniques and the performance of enterprises measured through return of costs. At the same time, the most common reasons for implementing quality management approaches were analysed, which confirmed the hypothesis about the reasons for improving product quality and increasing customer satisfaction, which were based on theoretical assumptions verified in practice. The results also show the significant differences between the researched industries, which gives an opportunity for increasing the level of quality in individual segments.

Quality Management Philosophy at Mts Laboratory UINSU Medan

The purpose of this research is to find out the application of the philosophy of quality and the obstacles to its application in madrasah tsanawiyah. This research is a qualitative research (field research) with observations and searching for data directly to the location and objects studied at MTs LAB UINSU. The results of this study indicate that, 1) the application of the philosophy of quality management in MTs LAB UINSU, by referring to the vision and mission of the madrasah which is used as a guide in developing madrasah programs in the short, medium, and long term; 2) obstacles that occur in applying the quality management philosophy at MTs LAB UINSU are the lack of communication between the madrasah and students parents. This is due to parents not participating in the development of madrasah programs. Following up on this, the madrasah communicates only with students, only then students convey matters related to the madrasah program to the parents of students.

ПРИМЕНЕНИЕ ФИЛОСОФИИ УПРАВЛЕНИЯ КАЧЕСТВОМ ЭДВАРДСА ДЕМИНГА НА ПРЕДПРИЯТИИ, РЕАЛИЗУЮЩИМ ЭНЕРГООБЕСПЕЧЕНИЕ МНОГОКВАРТИРНЫХ ДОМОВ, УЛИЦ И КОТТЕДЖНЫХ ПОСЕЛКОВ

This article discusses the application of Edwards Deming's quality management philosophy at an enterprise that implements the energy supply of apartment buildings, streets and cottage settlements (Energostroy MSK LLC). The analysis of financial and economic activity and the analysis of business activity of LLC "Energostroy MSK" is carried out. The paper describes the stages of the Deming cycle, the advantages of using the PDCA approach to improvement, as well as an industry example of how it can be applied at the Energostroy MSK LLC enterprise, and some recommendations for the successful use of the method to improve business processes. An integral indicator of the effectiveness of the application of Edwards Deming's philosophy of quality management, says that in the period under study there is an increase in all profitability coefficients, which indicates an increase in the efficiency of the use of funds attracted for financial and economic activities.

Organizaciona kultura kao faktor uspešne implementacije TQM koncepta

Continuous work on quality improvement in all business domains, based on employee teamwork and process orientation, is one of the key predictors of maintaining and improving the company's existing competitive position. Organizational culture, as a key factor of the company's internal environment, is an important determinant of the implementation of the concept of total quality management (TQM concept), which is directly reflected in the generation of TQM performance improvement. The conducted empirical research includes a sample of 64 manufacturing companies, with a certified quality management system, in the territory of the Republic of Serbia. Their business practice indicated the existence of a strong direct correlation between the dimensions of organizational culture -the principles of the TQM concept -TQM performance, which is an indicator of the significant impact of organizational culture on generating improvements in any domain of implementing the quality management philosophy and reaching the level of business excellence. The contribution of the paper is reflected in the expansion of the knowledge base and a better understanding of the mutual relationship between internal organizational relations and the quality improvement process.

Total Quality Management Philosophy in Improving Singing Performance: A Case Study

Total Quality Management Philosophy in Improving Singing Performance: A Case Study

The administrative efficiency of the faculties of physical education and sports sciences in the Kurdistan Region - Iraq Using total quality standards

The importance of this study lies in the topic it deals with, its modernity in the educational administrative field and related to the philosophy of total quality management, and the effectiveness of its application in the field of sports management. Especially in the faculties of physical education and sports sciences. The research problem was to estimate and know the degree of effectiveness of the college's performance using the college's total quality standards. The aim of the research is to know the effectiveness of the performance of the college’s performance using the quality standards when managing the college. The human field included: (Dean of the College, Associate Dean, heads of branches and officials of administrative units) of the College. The descriptive approach was used, which is concerned with describing the various aspects of total quality management and for its relevance with the research procedures. As for the research sample, it was deliberately selected and made up of (the dean of the college, the assistant dean, heads of branches and officials of administrative units) of the College of Physical Education and Sports Sciences / Salah al-Din University - Erbil. (42) individuals. To complete the research, the research used the following tools: 1- Scientific sources. 2- A questionnaire form. In this regard, a questionnaire was used for the study (Al-Osaili, Raja Zuhair, 2007) to suit its axes and paragraphs and the nature of this study after presenting it to the experts to find out its adaptation to the environment in which the research is applied. The research reached several conclusions, including: - The efficiency of the administrative body in the College of Physical Education and Sports Sciences / University of Salah al-Din - Erbil - Iraq, is good in terms of planning, method of performing exams, creating an appropriate organizational climate, developing educational means and teaching methods, and changing and developing curricula. - The efficiency of the administrative body in the College of Physical Education and Sports Sciences / University of Salah al-Din - Erbil - Iraq in using information technology is not at the level required to develop the educational performance of the college. The research recommended several recommendations, including: Adopting comprehensive quality standards in the college administration in order to improve its performance level. The college administration adopts the use of modern information and communication technology in planning

A bibliometric analysis of total quality method literature in tourism for the last 19 years

The main objectives of Total Quality Management (TQM), which first emerged in 1950 in Japan with the contributions of Japanese pioneers of quality philosophy such as Deming and Juran, are expressed as continuous quality improvement, training and customer satisfaction in a business. The essence of the philosophy of Total Quality Management (TQM) is to ensure final customer satisfaction at every stage and fulfill customer needs accordingly. As a system that guarantees the targeted quality in an enterprise, Total Quality Management (TQM) continues to develop in the production sector as well as the service sector. The tourism industry, which is a labor-intensive industry, is being evaluated among sectors that are most affected by intense competition between businesses and countries. Therefore, Total Quality Management (TQM) is an extremely important factor in terms of the competitiveness of destinations and tourism businesses in the global market. Accordingly, the aim of this study was to reveal the change and development process within the last 19 years of studies dealing with the concepts of "Total Quality Management and Tourism" together in detail in international literature. Therefore, a bibliometric profile of the strong relationship between Total Quality Management and Tourism was established with the CiteSpace analysis method by using the variables deployed in previous studies, the methods used in the analyzes, and the obtained findings.

Classification of Industry 4.0 for Total Quality Management: A Review

The philosophy of total quality management is based on meeting quality requirements in all processes and meeting customer needs quickly and accurately through the contribution of all employees. This concept means that all the processes in an enterprise, all the technology used, and all the workforce employed represent the total quality of the enterprise, with the necessary controls and corrections made to ensure that the quality is sustainable. In this study, a detailed literature review and classification study regarding Industry 4.0, Industry 4.0 technologies, and quality has been carried out. The place and importance of quality in Industry 4.0 applications have been revealed by this classification study. In previous studies in the literature, the relationship between Industry 4.0 technologies and quality has not been examined. With this classification study, the importance of quality in Industry 4.0 has emerged, and an analysis has been conducted regarding which quality criteria are used and how often.

Özel Öğretim Kurumlarında Toplam Kalite Yönetiminin Uygulanması

The Ministry of Education as a school, or even aware of the importance of quality in the classroom for more than 20 years of Total Quality Management Implementation Project realized. There are schools and institutions, its impact on the project and the situation is important in terms of labor spent on studies. Total Quality Management in all public institutions, as well as contemporary participatory management approach and implementation of the national education system in the process of habituation occurred. Exchange of training programs, the implementation of student-centered educational programs is a positive development in the process of implementation of Total Quality Management. Where leading executives adopted the philosophy of Total Quality Management, continuous improvement targeted, small but continuous steps were taken forward, with one study achieved full participation is not possible to reach the success of Total Quality Management practices. Key Words: Education Management, Total Quality Management, Private Educational Institutions

Applying the Philosophy of Total Quality Management to Curriculum Design and Delivery

Curriculum is an essential element of education required to capacitate individuals for life. To meet upcoming demands of 21st century it is necessary to apply modern management philosophy known as Total Quality Management to set guidelines for curriculum design and delivery. Therefore, the main purpose of this paper is to look at how the TQM paradigm might be used to curriculum design and delivery, particularly in higher education institutions. The main objectives of the study included views of male and females about emergent philosophy of TQM into curriculum design and delivery in Pakistan and application of TQM into curriculum design and delivery in the higher education institutions of the Pakistan Stratified random sampling was used to choose the study's sample.. From 5 Public-sector universities of the Pakistan 320 respondents (Vice Chancellor, Deans, Registrars, Teachers and the students) were selected as sample of the study. A self-developed questionnaire was used as a tool for collection of the data. Data were analyzed by applying t-test, one-way ANOVA and Post-hoc (LSD). The key findings of the data analysis demonstrated that the TQM paradigm did not nurture much in terms of curriculum design and delivery in Pakistan's higher education institutions. Upon findings it is recommended that doctrine of TQM should be utilized in the formulation of curriculum and implementers should be trained accordingly for its real application.

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.