Knowledge Management Phenomena Research Articles

Exploring the Phenomenon of Knowledge Management and Performance of MNOs in Nigeria

This study explored the phenomenon of knowledge management and performance of MNOs. The study investigated the effect of the knowledge culture of MNOs on customer satisfaction and examined the effect of knowledge creation on the competitiveness of MNOs. In this study, the survey research design was utilized. For this study, the researcher employed the technique of stratified random sampling to select the sample. A sample size of three hundred and sixty-six was chosen. Quantitative data was gathered and analyzed using statistical methods like mean, standard deviation, and regression to establish the effects and relationship between the independent and dependent variables. Findings showed that the knowledge culture of MNOs has a significant positive effect on customer satisfaction and that knowledge creation has a significant positive effect on the competitiveness of MNOs. The study concluded that managing knowledge is crucial for the performance of MNOs. The study recommended that MNOs prioritize and actively cultivate a robust knowledge culture within their organizations and that MNOs should actively foster continuous knowledge creation within their organizations.

The Impacts of Human Resource Management in Knowledge Management in Small Companies

This study untangles role of Knowledge management in human resource practices. Human resource management deals with the design of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals. Knowledge itself is increasingly claimed to be key critical resource and source competitive advantage in the modern global economy, especially with the rise of the service economy, the growth in the number of knowledge workers in increasingly rapid flow of global information, and the growing recognition of the importance in intellectual capital and intellectual property rights. The aim of the study is to obtain new insight into the phenomenon of knowledge management in modern day organizations and the role Human resources may play in facilitating access to knowledge and the talent that knowledge management provide for human resource practices become more efficient and effective. This paper looks at some of the ways in which HR can revise its own systems and practices to ensure that they have a knowledge focus and reinforce the organization's overall knowledge management goals.

Linearization and discretization risks in knowledge management

Abstract The purpose of this paper is to analyze the limitations induced in Knowledge Management by the processes of linearization and discretization, which happen frequently in decision-making. Linearization is a result of applying linear thinking models in decision-making, regardless of the complexity of knowledge management phenomena. Knowledge and all the other intangible resources are nonlinear entities and they should be evaluated with nonlinear metrics. However, in many situations managers use simple solutions based on linear thinking models and get large errors in their decision-making, with significant negative consequences in management. Also, linear thinking model is dominant in legislation, which may lead to significant errors in managerial decision-making. Discretization is a process in which an entity with a continuous representation, like a knowledge field, is transformed into a piecewise entity to be handled more easily. Also, social media uses discretized systems for different evaluations which should be interpreted accordingly. For instance, counting the number of “like” on Facebook for a certain message or image may lead to the conclusion that friendship is proportional with the number of “friends”, which might not be in concordance with reality. Knowledge management is a complex activity dealing with knowledge, which means nonlinear entities. Using linear thinking models and discretization methods in evaluations and decision-making may lead to significant errors and negative consequences.

Methods of Developing an Interactive E-Manual in the Environment of Creating Mind Maps Mind Manager

The article considers the phenomenon of knowledge management, the problem of improving knowledge management system. The practical recommendations for the utilization of mind maps method and their software application (MindManager) in the process of developing interactive e-manuals are given. Key words: knowledge management, mind map, interactive e-manual.

Understanding knowledge management phenomena in virtual communities from a goal-directed approach

PurposeThe purpose of this paper is to understand the formation of knowledge management (KM) decisions, including intention for knowledge contribution and knowledge exploration. The authors build on the goal-directed model and a trust-based lens to develop a belief-trust-decision framework. The authors theorize belief as individual factors (one’s virtual skill) and environmental factors (cooperative norms, familiarity), and trust as emotional trust and cognitive trust. Individual factors represent one’s virtual skill to control knowledge exchange, while environmental factors reflect the level of support/control for this exchange by the context.Design/methodology/approachThis study uses a survey method to collect data and partial least squares to analyze them.FindingsThe authors found that KM decision is affected by two types of trust, directly or indirectly. They are, in turn, influenced by individual factors and environmental factors.Research limitations/implicationsGeneralizability of the findings to virtual communities with different collaboration protocol deserves further investigation. This study contributes to the research on KM and social behavior by providing a comprehensive explanation on KM decision through one’s goal achievement in knowledge exchange behavior, in terms of trust development. Besides, the authors theorize one’s belief on knowledge exchange as skill-control and context-control to represent the drivers for trust.Practical implicationsThe results provide suggestion for managers regarding how skill-control and context-control should be managed to improve trust development, which serves as goal achievement for KM decisions.Originality/valueThe authors extend prior work by yielding a new insight into how and why one’s beliefs on skill-control and context-control for knowledge exchange are transferred into KM decision through one’s goal achievement, characterized as trust development at both emotional and cognitive levels.

Modeling the Effects of Existing Knowledge on the Creation of New Knowledges

Advancing technologies and constantly changing market needs induce competition between organizations and force enterprises to adopt better management methods to improve operational performance to survive and make profits. Knowledge management has been widely recognized as one of the effective methods to achieve the above objective. Previous researches of knowledge management chiefly focused on qualitative approaches, and largely stressed key success factors of knowledge management, such as the infrastructure of information technology, the design of the knowledge management system, deployment of motivation schemes, and the like. Among them, the knowledge spiral of socialization, externalization, connection, and internalization are the core of researches and discussions. However, early studies only disclosed the necessary cyclical phenomenon of knowledge management. A quantitative method revealing how the existing knowledge can support the creation of new knowledge or upgrade current knowledge remains non-existent. To bridge this gap, this study proposes a mathematical model which can quantify the supporting effects of the existing knowledge on the creation of new knowledge. The model evaluates knowledge from the perspectives of complexity (knowledge type/knowledge area) and depth (knowledge level), and the results of the example illustrate that the proposed model can be an effective method of measuring the usefulness of the existing knowledge.

Knowledge management and the LIS professions: investigating the implications for practice and for educational provision

This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are doctoral students at RMIT University, researching the issues arising from the developing relationship between the library and information professions and the knowledge management phenomenon. This includes the potential threats and opportunities, the synergies and the potential for radically new visions and responses. The paper sets these developments in the context of the new knowledge-based economy, the subsequent emergence of knowledge management, and its implications for the library and information professions as manifest both in professional practice and in educational preparation for such practice.

The Interface Between Knowledge Management And Human Resources: A Qualitative Study

The aim of the study is to obtain new insight into the phenomenon of knowledge management (KM) in modern day organisations and the role Human Resources (HR) may play in facilitating access to knowledge via knowledge holders with the intention of contributing to theoretical and practical use within the South African context. A qualitative methodology, specifically the grounded theory approach was followed in developing the theory. The importance of organisational knowledge, management of knowledge and linking people to share knowledge were found particularly prominent in influencing the role HR plays in relation to and in support of KM in organisations. This triad formed the foundation for the theory revealing the changed role of HR to create opportunities for and linking people with one another to share knowledge.

Reconfiguring knowledge management – combining intellectual capital, intangible assets and knowledge creation

Intellectual capital, intangible assets and knowledge creation are all concepts that are strongly linked to the phenomenon of knowledge management. Yet they have only been parallel to each other. This controversy between different approaches has also resulted in vague definitions of knowledge management. This paper will critically discuss the definitions of these concepts. The analysis shows that different concepts actually focus on different angles of the topic. Based on this, a model will be built that ties all of them into a unitary entity. At the same time, this model gives a reconfigured definition of the concept of knowledge management.

The role of AI-based technology in support of the knowledge management value activity cycle

The paper evaluates the phenomenon of knowledge management (KM) and its relationship to the artificial intelligence (AI) technologies of knowledge-based systems, case-based reasoning and neural networks. A knowledge value-chain (KVC) concept is established and developed into a closed loop knowledge activity cycle. This is then linked to Nonaka's knowledge spiral and related concepts. Using this framework, applied within the context of the core business processes underpinning a contemporary ‘knowledge company’ that is operating at the forefront of computer networking technology, the potential application of AI is investigated. The study thereby illustrates both the potential and the limitations of AI technologies in terms of their capability to support the KM process.

The emerging phenomenon of knowledge management

Knowledge management is rapidly developing as a specific and planned management practice to capture and re-use organisational knowledge. This might sound familiar to librarians who think it is what they do now. But the situation is much more complex than the mere combination of some familiar terms might at first indicate. Knowledge management is a form of expertise-centred management which draws out tacit knowledge making it accessible for specific purposes to improve the performance of organisations. Successful application of knowledge management practices involves understanding and constructively utilising organisational learning and the information politics of an organisation. Librarians are one group who have the background and orientation to comprehend the notion of knowledge management. But to be key players, they need to understand its dynamics and difficulties. Readers are challenged to come forward with examples of knowledge management in practice.