Abstract
The aim of the study is to obtain new insight into the phenomenon of knowledge management (KM) in modern day organisations and the role Human Resources (HR) may play in facilitating access to knowledge via knowledge holders with the intention of contributing to theoretical and practical use within the South African context. A qualitative methodology, specifically the grounded theory approach was followed in developing the theory. The importance of organisational knowledge, management of knowledge and linking people to share knowledge were found particularly prominent in influencing the role HR plays in relation to and in support of KM in organisations. This triad formed the foundation for the theory revealing the changed role of HR to create opportunities for and linking people with one another to share knowledge.
Highlights
Die studie het ten doel om binne die Suid Afrikaanse konteks nuwe praktiese en teoretiese insig te bekom rakende kennisbestuur in moderne organisasies en die rol wat die Menslike Hulpbron (MH) funksie kan speel in die fasilitering van toegang tot kennis deur middel van werknemers
The organisational context the study focused on the areas of Human Resources (HR) and knowledge management (KM), it soon became clear that these two areas could not be disengaged from the bigger environment, vide that of the organisation
This study stresses the importance of the relationship between and dependence of KM on human resources in business organisations
Summary
Die studie het ten doel om binne die Suid Afrikaanse konteks nuwe praktiese en teoretiese insig te bekom rakende kennisbestuur in moderne organisasies en die rol wat die Menslike Hulpbron (MH) funksie kan speel in die fasilitering van toegang tot kennis deur middel van werknemers. Die belangrikheid van organisasie-kennis, kennisbestuur en die byeenbring van mense om kennis te deel het ’n betekenisvolle invloed op die rol wat MH speel ten opsigte van en ter ondersteuning van kennisbestuur. In spite of huge sums of money being spent on IT systems and infrastructure, an insignificant correlation between an organisation’s IT expenditure and its financial performance was found far (Davenport, 2000) The reason for this is a general disregard of the human side of the information equation in most IT programmes that "take little account of what information people want or need and how they use it"
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