Abstract
In this “information and knowledge” age, instead of traditional financial assets and even large markets, knowledge capital has been the competitive edge for major corporations. This has lead to a new concept called “knowledge management”. Indeed, the identification of knowledge in business sectors as a competitive advantage and strategic resource intensifies the necessity of implementation of knowledge management (KM) in organizations. Knowledge management is the process of identifying, selecting, organizing, and transferring important information and skills, which exists as disorganized form in the organization. However, there are several stories of failed implementation of knowledge management in organizations. In order to succeed in implementing knowledge management, identification of the success factors for knowledge management is of great importance. The current research has therefore presented a conceptual model for implementing knowledge management successfully in Tehran municipality. This study has first identified effective variables on success of knowledge management; then has evaluated its significance and developed a conceptual model for the critical factors on successful knowledge management in the organization under study. According to the conceptual model offered by this research, these critical success factors are dimensions of organizational culture, strategy and leadership, organizational structure, information technology infrastructure and human resources
Highlights
The current world is experiencing an era in which knowledge is a basic commodity, knowledge streams have been highlighted as the most important factor of economy [1]
The identification of knowledge in business sectors as a competitive advantage and strategic resource intensifies the necessity of implementation of knowledge management (KM) in organizations
According to the conceptual model offered by this research, these critical success factors are dimensions of organizational culture, strategy and leadership, organizational structure, information technology infrastructure and human resources
Summary
The current world is experiencing an era in which knowledge is a basic commodity, knowledge streams have been highlighted as the most important factor of economy [1]. Knowledge has been transformed into a competitive advantage. In such a situation, those organizations can hope to survive which rely on their knowledge itself rather than their physical assets [2]. By accepting the knowledge as a strategic resource for organizations and its significance on the organization’s capability and stability within the competitive environment, there has been appeared an urgent need to create techniques for creating, sharing, and employing knowledge in the organizations. In order to use this valuable asset, the organizations are required to manage their knowledge properly. Knowledge management is a process which helps the organizations to identify, choose, organize, distribute and share significant information and skills, as a part of their context, and is usually available in unstruc-
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