Introduction Hong Kong is an important financial, commercial, and industrial centre in the Asia-Pacific region. The IT (Information Technology) and Business Computing (collectively called Business Information Systems (BIS)) have proliferated and been used extensively in both the private and public sectors of Hong Kong. The application of BIS has been considered an important factor in maintaining Hong Kong's position as one of the world's leading financial and commercial centres. Employers are demanding BIS professionals who are capable of managing the business aspects of BIS, for example, project and contract management, business analysis, and sales. BIS practitioners need to have a more rounded approach to work, that is, having technical expertise along with an understanding of how technology impacts on business. Many colleges and Universities Universities in Hong Kong provide different courses in their curricula to provide knowledge of computer and information technology to their undergraduates and postgraduates. As society depends more and more on computers, there is an increasing demand for BIS professionals. Recognising the importance of developing BIS human resources, the Hong Kong government has been investing substantially at all levels of education and training, especially on post-secondary education (Hong Kong Commerce, Industry and Technology Bureau 2001; Way forward, 2001). Over the past few years, despite tight government finances caused by the financial crisis after 1997, the Hong Kong government has still continuously increased its investment in local education. The planned target is that, within 10 years, 60% of school leavers will have a chance to receive tertiary education. To achieve this policy objective, the Hong Kong government introduced a series of support measures for both students and providers of post-secondary programmes, such as introducing the Associate Degree (hereafter AD). AD is a common recognised post-secondary qualification in North America. The Hong Kong government introduced and drew up a set of common descriptors of an AD and equivalent qualifications. It paved the way for the AD in Hong Kong to be internationally recognised. Moreover, the Hong Kong government also encourages several local education providers, private or government-funded Institutes, to launch new AD programmes or convert existing Higher Diploma programmes into AD courses in order to achieve their goal. The project considered in this paper incorporated an approach and soft system methodology intervention. Section 2 of this paper overviews the processes and principles of Action Research. Section 3 of this paper introduces the Soft System Methodology and investigates the application of the Soft System Methodology in the design of an education programme. The methodology identifies rules that are suitable for programme planning. Section 4 summarises the outcomes and discusses future work. Why Action Research? Generally, education and teaching are an applied discipline; such needs to be relevant to practice. It is essential for ideas, principles, and methods developed in a environment to be tested in practice. However, it is very difficult to get new approaches accepted and used in practice. As a result, many proposed methods are theoretically sound but unproven in practice. This adopts the approach (Avison, Lau, Myes, & Nielsen., 1999; Kemmis, 1980; Lewin, 1946) to bridge the gap between theory and practice. It enables researchers to become deeply involved with the processes that take place in an organisation. Action is an established method in use in the social and medical sciences since the mid-twentieth century. The term action research was first proposed by Kurt Lewin (1946). He believes that social-psychological phenomena can be studied experimentally and the results are a huge impetus for scientific research. …