Pet Health Information Research Articles

Motivation of Portuguese-Speaking Pet Owners Seeking Online Pet Health and Husbandry Information

Internet use for pet health information is increasing in popularity among pet owners. So far, evidence on motivations and topics of interest is limited to surveys on English speaking countries. The objective was to evaluate the motivations of Portuguese-speaking pet owners when visiting a pet information website, written by a certified veterinarian. In situ needs and motivations of visitors were evaluated by classifying online questions (n = 202) and conducting a short questionnaire in the website sidebar (n = 453). Most pet owners were looking for general advice (73.9%), especially on systems with visible disease signs, being motivated by the lack of access to veterinary services due to costs (17.7%), support from other pet owners (11.3%), and complementing the insufficient information provided by the veterinarian (7.7%). Brazilians reported more lack of veterinary access due to costs compared to Portuguese respondents. Thus, Portuguese-speaking pet owners engaged in online searches to seek affordable veterinary care, better information, and emotional support.

Using the pet health information behaviour intervention model should make information prescriptions for pet guardians more effective.

Studies on information behaviour related to companion animal's (pet) health have been carried out in different contexts and there have been attempts to modify and idealize these information behaviours. The purpose of this study is to apply the Pet Health Information Behaviour Intervention model in an empirical context and elaborate the theoretical contribution of the model to information behaviour research in the context of pet care and management. All the variables of the proposed model were quantified and tested through case study research involving 20 participants. Each case consisted of a guardian who participated in the information intervention program with their cat(s) and/or dog(s) in a small animal hospital, with a follow-up interview after 2 weeks. The information prescription helped both the experienced Internet searchers and the less health literate guardians. The pet guardians were particularly appreciative of the advice on evaluating and using online health information. The higher guardian-pet bond, the more the participant used the tips to search online information. The information prescription helped the relationship with the veterinary professional through improved data gathering and perception of the professional-guardian partnership. The model will assist both information professionals and animal health providers to better design and evaluate information interventions that support pet welfare.

Dog and cat owners' use of online Facebook groups for pet health information.

Facebook is a frequently used social media platform and is often used for human health information, yet little research has been conducted on how pet owners use Facebook pet groups to obtain and share pet health information. This study was designed to assess how pet owners use dog and cat Facebook groups to provide and receive pet health advice and their perception of these groups' trustworthiness. Two comparable questionnaires (dog and cat owners) were developed and distributed through an online survey platform. Results suggest that Facebook groups are a common source of pet health information, with 56.2% of dog owners and 51.8% of cat owners reporting receiving health information through Facebook groups. Similar numbers report giving health information through Facebook groups: 55.0% of dog owners and 57.9% of cat owners. Dog health information most commonly exchanged related to dermatology, gastroenterology and orthopaedics and the most common cat health information focused on gastroenterology, renal and urinary-related issues. While the majority of Facebook users report feeling that Facebook groups are not a trustworthy source of pet health information, a substantial minority of users do appear to be influenced by these groups. Approximately 50% of cat and dog owning respondents either give or receive pet health advice through Facebook groups. These results suggest that many owners deem Facebook groups as useful, but not entirely trustworthy, sources of information.

Pet owners' online information searches and the perceived effects on interactions and relationships with their veterinarians

Objective: To explore pet owners’ online search experiences for pet health information and the perceived effects on their interactions and relationships with veterinarians.
 Background: Few studies have examined pet owners’ online searches for pet health information; even less is known about how these search experiences may impact pet owners’ interactions and relationships with veterinarians, including any effects on bond-centered care.
 Methods: Qualitative study consisting of five focus groups conducted with 26 pet owners in the Greater Toronto Area, Ontario, Canada, between June to September 2016. All interviews were audio-recorded and transcribed verbatim. QSR NVivo 11® was used to facilitate organisation of focus group data for thematic analysis.
 Results: Participating pet owners frequently referred to their relationships with veterinarians when discussing experiences searching online for pet health information. Owners reported choosing either to disclose or withhold declaring their online searches to veterinarians, depending on whether participants perceived a beneficial or detrimental impact on a “good” professional relationship with their veterinarian. Perceptions of veterinarians' reactions towards declaration of online searches were mixed, and influenced pet owners’ views of the existing relationship.
 Conclusion: Pet owners viewed their veterinarians as their most trusted source of pet health information, but many owners also wanted supplemental information from online searches. Owners preferred veterinarians refer them to online pet health resources, ideally those affiliated with the veterinary profession. Searching for pet health information online does not displace veterinarians’ guidance. Rather, the veterinarian-owner relationship was perceived to be strengthened when online searches were openly discussed with veterinarians.
 Implications: Findings offer insight into pet owners’ expectations of veterinarians within the context of online pet health information, providing ideas for veterinarians to strengthen bonds with owners such as; showing support of owners’ online pet health information searching by recommending resources and considerations about communicating professional opinions to owners regarding online information.
 

Nurses' views of pet owners: online pet health information

BackgroundMost research investigating online pet health information has focused on the views of veterinarians or clients with little attention given to the views of veterinary nurses.AimsTo investigate the views of UK veterinary nurses in relation to pet owners’ use of online pet health information.MethodsAn anonymous online survey was distributed via social media platforms.ResultsMost respondents report thinking that less than half of their clients understand what they read about pet health online, yet the majority do not provide pet health website information to their clients.ConclusionsMost responding veterinary nurses feel online pet health information has a negative impact on the client/veterinary nurse relationships. It is suggested that veterinary nurses take a proactive role via information prescriptions to guide information seeking behaviours of pet owners.

A pilot study of Australian pet owners who engage in social media and their use, experience and views of online pet health information.

The aim of this study was to gain a better understanding of Australian pet owners' use of the internet for pet health; how trustworthy they rate various pet health information sources and the use of online information in subsequent veterinary consultations. An anonymous questionnaire was developed, consisting of 30 questions, and distributed between March 2018 and May 2018 using convenience sampling through social media venues including Facebook and Twitter. All respondents were over the age of 18, lived in Australia and owned a pet animal. A total of 228 responses were received. The most common sources of pet health information were veterinarians (88.2%) and internet websites (81.1%). Most respondents reported using the internet 'many times per day' at either home or work. The majority of respondents used the internet to seek pet health information either 'not weekly but at least once a month' or 'less than once a month'. Nearly half of the respondents stated that they only 'sometimes' discuss their online findings with their veterinarian. Approximately one half of respondents agreed with the statement that online pet health information had affected their decision about whether to take their pet to the veterinarian. This study assesses how pet owners use the internet for pet health information and the role veterinarians can play in helping to facilitate these searches with tools such as information prescriptions. Further large-scale research is needed to help further understand this increasingly important aspect of pet health.

Veterinarians' information Prescription and Clients' eHealth Literacy

Introduction: The aim of this study is to investigate the relationship between pet owner’s combined knowledge, comfort, and perceived skills at finding, evaluating, applying online pet health information, and the application of the information prescription (IP) provided for pet owners education on the internet.
 Methods: Thirty telephone interviews were conducted followed by a questionnaire of eHealth Literacy Scale (eHEALS) with pet owners after receiving an IP with a suggested websites in addition to their customary veterinary services in a vet clinic at the center of Tehran, Iran. Qualitative and quantitative data were merged to explore differences and similarities among respondents with different eHealth literacy levels.
 Results: Results indicate that pet owners with higher score of eHealth literacy more accessed the suggested websites and reported positive feelings about this addition to their veterinary services. Similarly, among the eight-item self-reported eHealth Literacy skills, perceived skills at evaluating and applying, were significantly associated with the use of IPs. Lastly eHealth literacy level was significantly associated with the outcomes of prescribed information, such as veterinarians-client communication outcome and learning outcomes.
 Conclusion: Disparities in application of the veterinarian’s IPs for online pet healthcare information, and its outcomes are associated with different eHealth literacy skills. Veterinarians should collaborate with information specialists and librarians to perform education efforts to raise awareness on online pet health information quality and impact of veterinarian directed information prescription especially among low health literate owners.

Pilot study of Australian veterinarians and their perceptions and experiences related to online pet health information.

Investigate Australian veterinarians' perceptions of clients' use of the internet to find pet health information. An anonymous online survey was distributed using social media, e-newsletters and veterinary magazines. A total of 85 complete responses were obtained from Australian veterinarians. Most (80%) reported believing that > 80% of their clients have access to the internet at home or work, but 68% thought that the majority of their clients do not understand what they read online. Attitudes regarding the impact of online pet health information on the veterinarian-client relationship were mixed (56% reported negative impact and 33% a positive impact), as well as for clients' use of the internet for information on companion animal health (47% reported negative impact and 38% a positive impact). When asked how often they suggest specific websites to their clients ('information prescriptions'), the majority of veterinarians reported that this is done infrequently. This pilot study highlighted the perception of Australian veterinarians of their clients' use of the internet to find pet health information. It also highlighted the need for a large-scale, detailed survey of Australian veterinarians and their views in relation to pet owners and their use of online information. This should include evaluation of information prescriptions and their potential benefits for clients and patients.

Interventions to assist pet owners in online health information seeking behaviour: a qualitative content analysis literature review and proposed model.

Veterinarians and their clients are using online information to improve pets' health. There are no comprehensive frameworks, theories and models to intervene and evaluate online health information seeking behaviour (HISB) of pet owners. The objective of this paper was to provide a comprehensive review of the literature and propose a model for evaluating and intervening pet owner's HISB. The framework emerges from a systematic literature review and qualitative content analysis. NVivo 10 was used in this paper as an analysis tool for coding text and for supporting framework generation through identifying patterns. We indicate the most influencing factors on online HISB of pet owners, types of interventions for enhancing pet health information consumer skills and possible pet health outcomes. The themes identified from the literature review have been resulted into the development of a model for investigating pet owners' health information behaviour interventions. We strengthen our findings further by learning from health behaviour models. Based on adaptation of the interaction model of client health behaviour, we developed our initial model. This model serves as an initial step to engage health librarians and veterinarians for planning on pet health information outreach. However, future studies need to test the proposed model in various case studies and populations.

A preliminary study investigating the use of rabbit-related Facebook groups in relation to rabbit health information

Background: There has been a dramatic increase in the use of social networking sites such as Facebook over the last decade. However, limited research has been conducted focusing on pet owners' use of these sites for pet health information. Aim: The aim of this study was to gather, via an online anonymous survey, information from rabbit owners about their use of rabbit-related Facebook groups and determine if and how these group pages are used for rabbit health information. Methods: Responses from 304 UK rabbit owners who were members of at least one rabbit-related Facebook groups were received and analysed. Results: The majority of participants were a member of more than one rabbit-related Facebook group. The most common reasons for joining such groups were to ‘to keep up to date about rabbit-related information’ (84.9%), ‘to learn more about rabbits’ (78.0%) and ‘to discuss topics about rabbits with like-minded people’ (71.1%). Just over half of respondents (52.3%) joined rabbit-related Facebook groups to ‘seek advice about the health of my rabbits’. Nearly half of owners (41.3%) deemed Facebook groups as a trustworthy source of rabbit health information. The most common health issue Facebook group users asked about was gastrointestinal related. Conclusions: Results of this study highlight the importance of veterinarians and veterinary staff engaging with social media pet health groups to facilitate owners sourcing accurate and reliable online pet health information and seeking timely veterinary treatment.

UK pet owners’ use of the internet for online pet health information

The internet has been found to be a popular source for human health information. However, there is a lack of information on pet owners’ use of the internet to source...

United Kingdom Veterinarians' Perceptions of Clients' Internet Use and the Perceived Impact on the Client-Vet Relationship.

The Internet is a commonly used resource for accessing health information. Despite the Internet’s popularity in the human health field, little is known about the Internet’s impact on veterinarians, their clients, and the veterinarian–client relationship. The aim of this study was to investigate the perception of veterinarians from the United Kingdom of clients’ use of the Internet and the perceived impact on pet health and the veterinarian–client relationship. A survey was distributed between January 4 and March 3, 2017, via an online link. In total, 100 veterinarians completed the survey. This study found that most UK veterinarians feel their clients access the Internet to find pet health information, yet often do not understand what they read online. Importantly, 40% of veterinarians stated that the Internet has a negative impact on companion animal health. This small-scale study found mixed opinions regarding veterinarians’ perceptions of their clients’ use of the Internet and the potential impact it has on the client–veterinarian relationship. Research on clients’ actual use of the Internet and their associated perceptions is a next logical step.

Use of veterinary services by Latino dog and cat owners with various degrees of English-language proficiency

To characterize patterns of dog and cat ownership and veterinary service use among Latino dog and cat owners with various degrees of English-language proficiency. DESIGN :Cross-sectional telephone survey. Data from 393 Latino pet owners. Telephone surveys were conducted with Latino dog and cat owners from a random sample of US households to determine the number of dogs and cats owned, factors associated with veterinary service use, and satisfaction with veterinary care. 393 of 1,026 (38.3%) respondents were pet owners. Two hundred fifty-nine of 330 (78.5%) dog owners and 70 of 115 (60.9%) cat owners reported taking their pet to the veterinarian in the past 12 months, most commonly for vaccination or examination or because of illness. Respondents were most satisfied with veterinary care provided, least satisfied with cost, and moderately satisfied with quality of communication. English-language proficiency was not significantly associated with whether owners sought veterinary care. A large proportion of respondents who wanted to receive pet health information in Spanish described themselves as speaking English well or very well. Although having limited proficiency in English was not associated with Latino pet owners seeking veterinary care, opportunities exist for veterinary personnel to improve communications with these clients. Personnel can assess their clients' language needs by asking each about the language in which they would prefer to receive their pet's health information.

Providing an information prescription in veterinary medical clinics: a pilot study

The study assesses the impact on client behavior and attitudes toward receiving an information prescription as part of a veterinary office visit. A random sample of veterinary clinics from a Western US metropolitan area was asked to distribute an information prescription in addition to their customary veterinary services. All clients, regardless of the reason for their visit, were presented with an information prescription: a handout that included the uniform resource locator (URL) to a general veterinary medicine website <www.veterinarypartner.com> and several tips to help their clients make more informed choices about where to seek pet health information online. Nearly 40% of clients who reported that they remembered receiving the information prescription accessed the website at least once. Of the clients who reported accessing the suggested website, 86.3% reported finding it "very helpful" or "somewhat helpful." Nearly all the clients (87.9%) reported feeling the information on the site helped them make better decisions for their pets. Most clients reported that it helped them talk to their veterinarians (89.9%) and added to the information they received during their veterinary visits (83.5%). Clients appreciate and utilize veterinary prescriptions, suggesting that this is a tool that both veterinarians and librarians can use to improve animal health and client relations. The value placed on reliable Internet information by veterinary clients suggests several opportunities for librarians to become more proactive in partnering with veterinarians to facilitate the education of pet owners.

The Internet and health information: differences in pet owners based on age, gender, and education

The research assessed the attitudes and behaviors of pet owners pertaining to online search behavior for pet health information. A survey was conducted with a random sample of pet owners drawn from two US metropolitan areas and surrounding cities. Participating clinics were chosen randomly, and each participating clinic was asked to distribute 100 surveys to their clients until all surveys were disbursed. Although some perceptions and behaviors surrounding the use of the Internet for pet health information differ based on gender, age, or education level of pet owners, there are many aspects in which there are no differences based on these demographics. Results of the study suggest that closer examination of the common perception that gender, age, or education level has an effect on Internet behavior as it relates to veterinary medicine is required. Recommendations are made pertaining to the growing presence of the Internet and its impact on veterinary medicine.

The Internet and Pet Health Information: Perceptions and Behaviors of Pet Owners and Veterinarians

The Internet and Pet Health Information: Perceptions and Behaviors of Pet Owners and Veterinarians

Sources and frequency of use of pet health information and level of confidence in information accuracy, as reported by owners visiting small animal veterinary practices

To gain a better understanding of sources and frequency of use of pet health information accessed by owners and assess the level of confidence in information accuracy as reported by pet owners who visit their veterinarians. Prospective study. 412 participants from 17 small animal veterinary clinics. Questionnaires pertaining to pet owners' habits related to pet health information (sources and frequency of their use and confidence in accuracy of information accessed) were distributed by front desk staff at 17 participating veterinary clinics. A cover letter was included with each survey that offered instructions for completion and assured respondents of their anonymity. All completed surveys were placed in an envelope and returned to the researchers for analysis. Results indicated that pet owners who visited their veterinarians acquired pet information from veterinarians via the telephone or in person and from family or friends more frequently than they acquired such information from the World Wide Web. Pet owners also reported more confidence in information received from veterinarians (in person and via telephone conversations), compared with information from any other accessible source. The use of Web sites by owners as sources of pet health information will undoubtedly continue to grow. Veterinarians can play a more proactive role in helping pet owners to access reliable Web sites that provide useful pet health information, thereby providing a benefit to all parties.

Could pets be of help in achieving health literacy? A media analysis demonstration study

This paper asks whether, when seeking to reach the public, interest in the health of pets merits consideration. Our data set consisted of 128 items from Canadian media coverage, 1996-2006, that dealt with bovine spongiform encephalopathy (BSE) as well as with cats, dogs or both. Three main messages regarding pet health and human health were identified: 'do not worry', 'do worry' and 'be cautious'. A minority of articles did not convey a pet health message or a human health message (6%), and contradictory messages regarding human and animal health frequently occurred (32%). While we did not assess how members of the public actually received or interpreted these messages, media coverage dealing with pets does appear to have the potential to influence people. Media reports of British cats being harmed by BSE, in fact, may have influenced public views worldwide. Thus, professionals should give careful consideration to pets when conveying health information. Nevertheless, we do not suggest pet health information substitute for human health information. Rather, interest in pets may provide an opportunity to complement and to reinforce communication about human health.