Perspective Of Emotional Intelligence Research Articles

The Role of Emotional Intelligence in Leadership Effectiveness

The aim of this study is to emphasize the role that emotional intelligence plays in leadership. The ability to focus on one's own emotional state as well as the emotional signals that others are displaying in the dynamic context of an interaction is known as emotional intelligence. Keeping an eye on other people's and your own emotions during a heated discussion helps you handle that specific circumstance well. Mutual understanding is the best kind of relationship that people can have, and it happens most quickly when one is still conscious of the dynamics of emotional intelligence. The benefits that emotionally intelligent leaders provide to their followers and organisations will be examined in this study.Emotional skills can be used to manipulate other human beings in different situations. Emotional intelligence and leadership are related to each, the extent to which leadership is impacted by emotional intelligence, with the help of extensive theoretical and empirical review of literature. This paper will help to understand the different perspectives of emotional intelligence along with related components and to study the relationship between emotional intelligence and leadership. Keywords: emotional intelligence, leadership, self-awareness, self-management, social, awareness, relationship management

From Campus to Career: A Conceptual Paper on Emotional Intelligence and Graduates' Organizational Commitment

This study aims to explore the subtle connections that occur between university graduates' emotional intelligence and organizational commitment as they move from Campus to Career, intending to reduce the problem of high turnover rates prevalent among Chinese university graduates. The rising turnover rate among college graduates as a population poses a great challenge to society, companies, government departments, and educational institutions. While existing organizational behavior studies have mainly examined the impact on organizational commitment from the perspectives of economic and social factors, this study uniquely explores the impact on organizational commitment from the domain of psychological factors, i.e., from the perspective of emotional intelligence. In China, the emotional intelligence of fresh graduates is a key factor affecting employment stability. Therefore, this study highlights the key role of emotional intelligence in influencing graduates' organizational commitment. By shedding light on this critical relationship, this study aims to provide insights that can be used to reduce graduate turnover, increase organizational commitment, and contribute to a more comprehensive understanding of the characteristics that influence graduate organizational commitment in societies, firms, government departments, and educational institutions.

The rise and fall of emotional intelligence in police risk assessments of domestic abuse

The policing of domestic abuse is a significant and problematic element of the frontline officer’s everyday business. Finding ways through which we can improve officers’ interactions with female victims has been none more pressing than in the post covid period, as the increase in domestic abuse continues to rise. This paper is based upon research of frontline officers as leaders in the practice of policing domestic abuse across four police areas and their perspective of emotional intelligence in risk assessing domestic incidents. What it revealed is two-fold; firstly, the considerable decline in its use with those officers who have attended multiple incidents of domestic abuse and how this decline has a negative impact on a victim’s long-term protection. Secondly, the motivation to find ways in which emotional intelligence can be reinvigorated and developed as a frontline leadership skill.

The Effects of Emotional Intelligence of the Foreign Students Learning Turkish Language on Speaking and Writing Anxiety

Emotional intelligence is expressed as a person's ability to differentiate between oneself and other's emotions, to perceive them, and to act accordingly. The emotions left in the background by the education world, which are based on cognitive skills, have started to take place in education from the perspective of emotional intelligence in recent years. This study aims is to determine the effect of emotional intelligence of foreign students learning Turkish language on speaking and writing anxiety. In this direction, within the framework of emotional intelligence, the effect of teaching Turkish as a foreign language on speaking and writing anxiety has been studied and various determinations have been made. This study is a quantitative study and the method of the research is descriptive field research. The study group consists of 173 volunteers who studied at Inonu University TOMER in the academic year of 2018-2019. It was determined that the emotional intelligence writing and speaking anxiety levels of the students were at an average level. It was determined that as the emotional intelligence levels increased, speaking and writing anxiety decreased in the result of the analysis. In addition, as the duration of the students' stay in Turkey increased, there was an increase in the speaking anxiety level, while no significant difference was shown in the writing anxiety level.

The Power of 'Wonder' by R. J. Palacio to Trigger Young Readers’ Emotionally Literate Responses

Readers’ emotions are naturally blended with their cognitive abilities in the transaction with literary texts. From the perspective of emotional intelligence, an emotionally literate reader will be able to read beyond the surface of the text and make inferences regarding shades of feelings, their causes and effects. The purpose of the present study was to observe whether there is any correlation between the emotional intelligence profile of young readers and their abilities to identify the emotional input in literary texts and its impact on themselves. The study was carried out with the participation of 72 students in the first year at the Faculty of Letters in Iași. It consisted in three stages and relied both on quantitative and qualitative data collection. In the first stage, the students filled in a Reading literary texts – Self-report questionnaire; in the second stage they filled in the How Empathetic are You? (The Toronto Empathy Questionnaire, TEQ) (“How Empathetic”) and in the third stage they were given excerpts from the book Wonder by R. J. Palacio in order to check whether the self-reported emotional literacy skills were at work when approaching a literary text. Approximately half of the students (30) offered to watch the film prior to class discussion and work. The answers were compared with the results of the self-reported questionnaires and a natural and fairly consistent correspondence between the profiles of readers in terms of empathy in general and the empathy felt with regard to the fictional characters together with a good command of emotion vocabulary could be observed.

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

Artificial intelligence (AI) service failures are inevitable in hospitality companies; thus, how AI service recovery retains customers is an issue that cannot be ignored. This article focuses on AI service recovery, abandoning the traditional “intelligence quotient” thinking and exploring the recovery effect of empathy response from the perspective of emotional intelligence. Using four experimental scenarios, the results indicate that, in service recovery, a high-empathy AI response can increase customers’ continuous usage intention, and psychological distance and trust are sequential mediators in this process. Compared with mono-sensory stimulus interactions (text only), a high-empathy response that adopts multisensory stimulus interactions (text and voice) could strengthen the recovery effect of empathy responses. This paper extends the field of AI service research from a focus on time and phase to the continuing use of AI after service failure. It also moves beyond the traditional intelligence quotient improvement thinking and reveals the importance of using AI emotional intelligence to activate customer emotional response in AI service recovery. Finally, it provides a useful tool for resolving AI service failure problems autonomously in the service process, which is of great value to research and development and hospitality operators in the promotion and application of AI services.

Academic emotions in giving genre-based peer feedback: an emotional intelligence perspective

Abstract Researchers have become interested in the emotion in feedback situations, yet little research has examined peer feedback-giving emotions. Giving feedback is emotionally laden and it is challenging and demanding for feedback givers to manage their emotions. Uncovering how feedback givers regulate their emotions as well as determining what influences them could extend the current understanding of the peer feedback-giving process. Informed by emotional intelligence (EI) (Goleman, Daniel. 1995. Emotional intelligence. London: Bloomsbury Publishing.), a notion describing an individual’s ability to monitor and manage one’s own and others’ emotions, this case study investigated how two Chinese Ph.D. English as a foreign language students utilized EI to regulate their feedback-giving process on research proposal writing. Data was collected from research proposal drafts and revisions, peer feedback, self-reported emotions, interviews, and stimulated recalls. The textual and qualitative data analysis revealed that individual differences existed regarding feedback focus, strategies, and emotions. The findings suggested that the feedback givers adopted different EI patterns to regulate their feedback giving process under the influence of five factors: goals and purposes, prior feedback experience, time constraints, the intimacy of relations, and the feedback givers’ perceived significance of the sections in a research proposal. Practical implications for teachers, supervisors, and students were discussed.

The influence of emotional intelligence and relationship quality on the service recovery effect of online platform ecosystem

The service operation modes under the network environment are undergoing some profound changes, and the service recovery effect of online platform ecosystem needs to be paid more attention. Based on the paired questionnaire survey, this paper discusses the impact mechanism of service recovery effect in the platform ecosystem from the perspective of emotional intelligence and relationship quality. The results show that the emotional intelligence of service employees has a positive impact on relationship quality between customers and service providers, and relationship quality between customers and online platforms. The relationship quality between customers and service providers has a positive impact on relationship quality between customers and online platforms, the relationship quality between customers and online platforms has a positive impact on the customer loyalty of online platform. This paper is helpful to deepen the understanding of the impact mechanism of the service recovery effect of the online platform ecosystem, improve the service recovery effect and promote the sound development of the online platforms’ business model.

Autopercepción del estado de ánimo y presencia de ansiedad y depresión en estudiantes universitarios

Esta investigación buscó determinar la coherencia entre la autopercepción del estado de ánimo y la presencia objetiva de sintomatología característica de ansiedad y depresión en estudiantes universitarios, abordándose desde la perspectiva de la inteligencia emocional y la salud mental. Se desarrolló una investigación cuantitativa con diseño descriptivo y análisis comparativo-correlacional. Con la participación de 335 estudiantes entre 18 e 30 años, ‘sanos’. Se emplearon los inventarios de ansiedad y depresión de Beck y un cuestionario estándar de autopercepción. Entre otros datos se halló que, el 100 % presentaba sintomatología objetiva de ansiedad. El 35 % de la muestra se autopercibió con ansiedad moderada y de estos sólo el 14,2 % cumplía realmente criterios de ese nivel de ansiedad. Asimismo, 20 % de los universitarios manifestó no identificar síntomas característicos de depresión en sí mismos, sin embargo, de ese porcentaje, el 31,3 % sí cumplía criterios para depresión, al igual que el 70 % del total de participantes. Pese a esto, de forma general se encontró que los participantes se autopercibieron con mayores estados de ansiedad y depresión de los que realmente presentaban (variando esto por género y edad); un porcentaje menor, aunque significativo, presentó estados de ánimo patológicos mayores a los autopercibidos.

Emotions and Emotional Intelligence Beyond Words in the Poetry of Rose Ausländer, Selma-Meerbaum Eisinger, Paul Celan, and Dan Pagis

Emotions are sometimes concealed in barely observable gestures or facial expressions.. Poetry follows a similar path when it hides an abundant load of emotional states behind the scarcity of words which are therefore endowed with a manifold power of expression. The secret to resonating with the message of the poet lies in the readers’ ability to approach poems from the perspective of emotional intelligence in order to become aware of the poet’s emotional states beyond words – states that stirred such a flux of thoughts and words, to find the bridge that links them to the poet in a particular common understanding of life issues, and to become aware of their own emotions, not only those felt while reading the poem, but their own emotional manifestations in similar contexts. The poetry of Rose Ausländer, Selma-Meerbaum Eisinger, Paul Celan, and Dan Pagis takes the readers to realms where suffering is intensely felt and where compassion and empathy take shape so as to change the readers’ perspective upon the world. The English versions of the poems are faithful mediators of these emotional states to readers belonging to various cultural backgrounds and historical contexts, and convey the powerful message that human inner battles transcend all borders and become precious life lessons.
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Directions and perspectives of emotional intelligence in organizations

In the past 20 years research on Emotional Intelligence (EI) has increased exponentially, being made by scientists and experts from various fields of activity worldwide. EI research studies were oriented towards three main directions: 1) The development of conceptual models and related theories, 2) Construction and validation of tools/testing investigation and evaluation of EI and, 3) The development and validation of stimulation and development programs of EI in the areas of organizational, educational, medical, military, and more. Peter Salovey, one of the parents of emotional intelligence, Invited Speaker at the 3rd International Congress on Emotional Intelligence (September, 2011), pointed out that one of the most valuable research directions of EI refers to its applications and its use at the workplace. The current study includes three main parts: 1) History of the concept of EI and its contemporary approaches, 2) The results of extensive research on the usefulness and efficiency of EI in organizations (case studies), 3) stimulation and development programs in El's different fields (banking, educational, medical, business environment...).

Emotional Intelligence Dimension on Self-Esteem of Employees Through the Personality Of Leader

This paper concept focuses more on an analytical discussion of employee’s self-esteem from the perspective of emotional intelligence through the personality of leaders in the workplace. This is one of the challenges the application of psychology in the organization currently based on human capital. This discussion encompasses the conceptual of self-esteem, emotional intelligence, and personality, purpose of study, the influence, challenges and outlook. In fact, human capital development should be along the physical and material development of the country that we do not deny the growing momentum ahead of the years. All employees in any organization as a human entity that should be a high capacity of human capital in terms of emotional intelligence to produce the output and quality workmanship and value in the steady integrity. Then, the leader in the workplace should have a strong emotional intelligence to be able to translate into a treatment and a dynamic personality in influencing a more positive work climate. The end of this paper will demonstrate the need for all leaders have emotional intelligence that is based on the strength of the affective and personality ideal as a catalytic force to help enhance employee self-esteem. It also would allow employees to be able to form effective human resources.

Change Leadership: The Role of Emotional Intelligence

This article presents the role of emotional intelligence in leading change in an organization. Specifically, the article highlights the different perspectives of emotional intelligence, and the rel...

Perception of men and women in business from the perspective of emotional intelligence

Perception of men and women in business from the perspective of emotional intelligence

The mediation role of leadership styles in integrated project collaboration: An emotional intelligence perspective

Research on integrated project delivery (IPD) has considered collaboration satisfaction as an important factor for improving project outcomes. Yet, the potential mechanism influencing it remains unexplored in construction project management, especially in the aspects of human skills. The purpose of this paper is to examine whether leadership styles mediate the link between the emotional intelligence (EI) of authorized leader and four collaboration satisfaction outcomes perceived by other participants in an integrated team: performance contribution satisfaction (PCS), efficiency satisfaction (ES), relationship satisfaction (RS), and interests satisfaction (IS). Data was collected from 365 samples including project leaders and scholars who possess experience of IPD in China. The results show that transformational and active-transactional leadership fully mediate the relationships of EI with PCS, ES, and IS, and were partial mediators between EI and RS. In addition, the partial mediation role of passive-transactional leadership in the relationships of EI with RS and IS were identified, but its mediating effects between PCS and ES were not found. Similarly, owing to the non-significant effects of laissez-faire leadership on dimensions of collaboration satisfaction, this leadership style does not play mediating role in the relationships of EI with four dimensions of collaboration satisfaction. This paper makes contribution to the mediating mechanism research of revised full range leadership model by proposing collaboration satisfaction criteria and EI model in IPD project.

Revisiting the <I>Arthashastra</I> : An Approach to Emotional Intelligence

The concept of emotional intelligence is a well known behavioral construct among students, teachers, and researchers in the area of organizational behavior and psychology throughout the world. Still, it is imperative to redefine the different aspects of emotional intelligence in the context of the prevailing aggressive global atmosphere. The achievement and failure of a company chiefly depends upon the productive and effective handling of resources available within the organization. Resources are categorized into two like : human and non-human. Successful and productive uses of non -human resources are possible only through highly motivated and committed human beings. Motivation and commitment among the work force are shaped and injected through the dynamic leadership of managers. One of the vital aspects of effective leadership is to develop the ability to perceive emotions within one self and others. Leadership also involves expressing emotions effectively. The whole process of perceiving and expressing emotions effectively pose a greater challenge before today's managers to motivate and mobilize their subordinates. In order to bridge the expected gap existing in the present emotional intelligence aspects, a paradigm shift came into view by means of instilling contemporary management thoughts through the nuances of age-old insights. The article examined the book Arthashastra authored by Kautilya, the chief exponent in the field of economics and management. Arthashastra etymologically explains “the science of wealth” and is one of the ancient Indian works that emphasizes upon the effective management of wealth through leadership. Arthashastra illustrates the contribution of Kautilya in ancient India regarding the role of an emotionally intelligent king towards the effective administration of the state. The paper explored the lessons in emotional intelligence from Arthashastra and interpreted its relevance in the present day business context. The relevance of Arthashastra in the perspective of emotional intelligence was analyzed in this paper.

A reflective framework to foster emotionally intelligent leadership in nursing.

To propose a reflective framework based on the perspective of emotional intelligence (EI) in nurse leadership literature. Emotional intelligence is a self-development construct aimed at enhancing the management of feelings and interpersonal relationships, which has become increasingly popular in nurse leadership. Reflection is an established means to foster learning. Integrating those aspects of emotional intelligence pertinent to nurse leadership into a reflective framework might support the development of nurse leadership in a practical context. A sample of 22 articles, retrieved via electronic databases (Ovid/Medline, BNI, psycArticles, Zetoc and CINAHL) and published between January 1996 and April 2009, was analysed in a qualitative descriptive content analysis. Three dimensions that characterise emotional intelligence leadership in the context of nursing - the nurse leader as a 'socio-cultural architect', as a 'responsive carer' and as a 'strategic visionary' - emerged from the analysis. To enable practical application, these dimensions were contextualised into a reflective framework. Emotional intelligence skills are regarded as essential for establishing empowering work environments in nursing. A reflective framework might aid the translation of emotional intelligence into a real-world context. The proposed framework may supplement learning about emotional intelligence skills and aid the integration of emotional intelligence in a clinical environment.

Strategies to Foster Emotional Intelligence in Christian Higher Education

This article proposes five initiatives to foster emotional intelligence (EI) education throughout institutions of Christian higher education. Goleman (1995) identifies self-awareness, managing emotions, motivation, empathy, and social intelligence as the hallmark skills of emotional intelligence. The importance of mastering these skills and their role in enhancing academic achievement, emotional health, and professional success in college students has been well documented (Goleman, 1995; Immordino-Yang, 2009; Yilmaz, 2009; Yueh-Tzu, 2009). However, the question of how to infuse EI education into the fabric of Christian higher education remains. This article proposes the following strategies: (a) teach the faculty emotional intelligence skills, (b) incorporate emotional intelligence into the curricula, (c) provide emotional intelligence training to first-year students, (d) incorporate biblical perspectives of emotional intelligence into spiritual formation curricula, and (e) teach counselors (mental health professionals) emotional intelligence skills.

Directions and perspectives of emotional intelligence in organizations

In the past 20 years research on Emotional Intelligence (EI) has increased exponentially, being made by scientists and experts from various fields of activity worldwide. EI research studies were oriented towards three main directions: 1) The development of conceptual models and related theories, 2) Construction and validation of tools/testing investigation and evaluation of EI and, 3) The development and validation of stimulation and development programs of EI in the areas of organizational, educational, medical, military, and more. Peter Salovey, one of the parents of emotional intelligence, Invited Speaker at the 3rd International Congress on Emotional Intelligence (September, 2011), pointed out that one of the most valuable research directions of EI refers to its applications and its use at the workplace. The current study includes three main parts: 1) History of the concept of EI and its contemporary approaches, 2) The results of extensive research on the usefulness and efficiency of EI in organizations (case studies), 3) stimulation and development programs in El's different fields (banking, educational, medical, business environment...).

Outdoor Leaders' Emotional Intelligence and Transformational Leadership

This study explored the concept of outdoor leadership from the perspectives of emotional intelligence and transformational leadership. Levels of emotional intelligence, multifactor leadership, outdoor experience, and social desirability were examined using 46 individuals designated as outdoor leaders. The results revealed a number of unique characteristics of outdoor leaders' emotional intelligence and leadership, including contributions of past outdoor experience to the development of emotional intelligence as well as transformational leadership. In addition, there was a moderate and positive relationship between emotional intelligence and transformational leadership.