Directions and perspectives of emotional intelligence in organizations

Abstract

In the past 20 years research on Emotional Intelligence (EI) has increased exponentially, being made by scientists and experts from various fields of activity worldwide. EI research studies were oriented towards three main directions: 1) The development of conceptual models and related theories, 2) Construction and validation of tools/testing investigation and evaluation of EI and, 3) The development and validation of stimulation and development programs of EI in the areas of organizational, educational, medical, military, and more. Peter Salovey, one of the parents of emotional intelligence, Invited Speaker at the 3rd International Congress on Emotional Intelligence (September, 2011), pointed out that one of the most valuable research directions of EI refers to its applications and its use at the workplace. The current study includes three main parts: 1) History of the concept of EI and its contemporary approaches, 2) The results of extensive research on the usefulness and efficiency of EI in organizations (case studies), 3) stimulation and development programs in El's different fields (banking, educational, medical, business environment...).