Abstract
In modern conditions of globalized society in the theories of management, there is growing attention to emotional information, its importance and the need of its effective use. Researches confirm that emotions can act as organizational resources that can be managed to improve organization’s effectiveness, employee’s performance and create a favorable moral and psychological climate, both within the organization and with external stakeholders. This article studies the main approaches to the application of the concept of «emotional intelligence» among the various levels of management in the organization and offers authors’ development to improve competencies in this area. The relevance of the research is proved, which consists in special attention to the problems of exchange and use of emotional information among personnel and management. The basic competences those are necessary for the development of emotional intelligence from a position of importance for different levels of managers are studied. This article analyzes the development and practices of implementing programs to enhance emotional intelligence in international organizations and corporations. The purpose of the article is to study the influence of emotional intelligence on different levels of managers in order to identify the main areas of competence development. To achieve the set purpose the following tasks have to be solved: to study the concept of «emotional intelligence», its components; to study the basic competences of emotional intelligence; substantiation of competencies and their importance for managers; to research the best practices on increasing the emotional intelligence in organizations and results of its implementation; to analyze the need to apply and develop emotional intelligence among different levels of management. Authors use such research methods as analysis and synthesis, abstraction and generalization, comparison and competency-based approach. The result of the work is developed recommendations for increasing emotional intelligence among executives based on the analysis of the importance of different competencies for different levels of management.
Highlights
An issue of managing personnel with a view to reaching a qualitatively new level becomes more urgent in a rapidly changing environment, the ever-increasing flow of information and the desire to catch or create a trend
Modern research shows that the key aspect of management today is the study of emotional intelligence, as it is proved, that emotional information plays a significant role in the professional activity of a person and whole organizations in general
The main tests were conducted in 2005, 2009, 2010 and 2014. This program provided an 8-11 % increase in core leadership skills, with over half of the participants experiencing very high (10-50 %) improvements in some of the key skills of emotional intelligence and leadership outcomes. 72 % of program participants experienced significant improvements in decision making; 60 % – in a life, and 58 % – a significant improvement in the influencing [10]. These results prove the impact of emotional information on the quality of doing business and, overall, the quality of life, and confirm the thesis that leadership means communication between people at the emotional level
Summary
An issue of managing personnel with a view to reaching a qualitatively new level becomes more urgent in a rapidly changing environment, the ever-increasing flow of information and. Its consideration can drastically change the approaches to the management of an organization, the life cycle of the product, corporate culture, etc Today, such a trend, capable of changing everything – from the personnel management system to receiving super profits of the company – is developing of the emotional intelligence skills. That is why it is necessary to pay considerable attention to the study of emotional intelligence, its influence, the development of soft skills at different levels of management and among the staff as a whole, as this has a significant impact on the personal indicators of employees, results, effectiveness and success of the company. The development of a higher level of emotional intelligence allows one to cope with uncertainty much more better, facilitate decision making, and be more competent in social and personal life circumstances These skills are especially important in the field of personnel management for all levels of management. An emotionally intelligent person can make full use of his volatile moods to best approach the task
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