User Perspective Research Articles

Integration of Equity, Diversity, Inclusivity, and Indigeneity Principles into Usability Heuristic Evaluations.

Cognitive walkthrough is a form of usability testing that considers the perspective of the end users to identify issues related to user experience and web design. This project aims to enhance traditional heuristic evaluation methods with consideration of equity, diversity, inclusivity, and indigeneity (EDI-I) principles. The authors provide suggestions that align with modern informatics advancements, aiming for inclusive design systems and the elimination of systemic barriers.

Implementation contexts and strategies for alternative peripherally inserted central catheter material and design selection: A qualitative exploration using CFIR/ERIC approach.

To explore the implementation contexts and strategies that influence the uptake and selection of alternative peripherally inserted central catheter (PICC) materials and design. Qualitative evaluation of end user perspectives within a randomized control trial of different PICC materials and design. Semi-structured interviews with key stakeholders were undertaken via an adapted, rapid-analytic approach using the Consolidated Framework for Implementation Research. Outcomes were mapped against the Expert Recommendations for Implementing Change (ERIC) tool for strategies to guide innovation in PICC practice. Participants (n = 23) represented a combination of users and inserters/purchasers, from adult and paediatric settings. Dominant themes included intervention characteristics (intervention source), inner setting (structural characteristics) and individuals involved (self-efficacy). Strategies emerging to support a change from ERIC mapping (n = 16) included promotion of intervention adaptability, inclusion of staff and consumer perspectives and sufficient funding. Implementation contexts such as inner setting and individuals involved equally impacted PICC success and implementation effectiveness and enabled a greater understanding of barriers and facilitators to intervention implementation in this trial. Trial evidence is important, but healthcare decision-making requires consideration of local contexts especially resourcing. Implementation contexts for Australian healthcare settings include a practical, strategic toolkit for the implementation of alternative PICC materials and designs. This study adhered to COREQ guidelines. No patient or public contribution.

Educational policy in times of war 2022: A case study of the Twitter of the Ministry of Education and Science in Poland

The aim of the conducted research was to analyze the activity of the Polish Ministry of Education and Science on Twitter and to diagnose and then describe the perspective (experiences, reflections, postulates) of Twitter users, thus enabling the analysis and evaluation of activities undertaken in the field of shaping education policy in times of Russian aggression to Ukraine. The subject of the research were entries and comments posted on the Twitter platform on the account of the Polish Ministry of Education and Science in Poland placed in the time period from February 24, 2022 (the first day of Russia’s invasion of Ukraine) to June 1, 2022 (celebration related to Children’s Day). The collected data were analyzed in the MAXQDA program in accordance with the prepared – described in detail in the article – code key. As part of the research, a total of 259 posts and 2,339 comments were analyzed. It turned out that Twitter users are reluctant to create recommendations (3% of all entries), while the vast majority of comments contain negative opinions and experiences related to education policy. The analysis also showed a worrying trend towards an increasing number of hate speech comments. Users often used the Twitter platform to mock politicians, but also made statements directed against the Ukrainian people. Based on the conducted research, it is extremely difficult to describe the activities undertaken in the field of education policy by the Polish Ministry of Education and Science. It should be noted that the analyzed entries in most cases are only very short messages, often referring only to visits or speeches by politicians. At the same time, it is worth emphasizing that comments posted by users rarely enter into substantive polemics, because they are usually only a vent for very negative emotions.

Economic valuation of open research data: A conceptual framework and methodological approach

Abstract The economic significance of open research data is widely acknowledged, yet its quantification remains challenging. This paper presents an effective valuation instrument to help stakeholders understand and evaluate the economic benefits of open research data. By conducting a scoping review and prioritizing user engagement, this study introduces a comprehensive conceptual framework for the economic valuation of open research data. The valuation is based on economic value and willingness to pay, employing the Contingent Valuation Method (CVM). It incorporates per-use models (view, download, and request) and periodic subscription models (monthly and yearly). An empirical survey was conducted at the National Basic Science Data Center (NBSDC) in China to verify this framework. Both pricing models, comprising five distinct tactics, was supported by surveyed users. Measuring economic value by views and by year was preferred, while willingness to pay by downloads and by year was considered more reasonable. Overall, the most applicable valuation approach is on a yearly basis. Through this case study at NBSDC, specific pricing tactics were identified, and the total economic value and users’ willingness to pay were assessed. This study is arguably the first to establish a conceptual framework with pricing tactics from a user perspective. This methodological approach for economic valuation of open research data provides evidence and tools for future research, policy formulation, and resource allocation in the context of open science and innovation.

A qualitative, multi-centre approach to the current state of digitalisation and automation of surveillance in infection prevention and control in German hospitals

BackgroundHealthcare associated infections (HAI) pose a major threat to healthcare systems resulting in an increased burden of disease. Surveillance plays a key role in rapidly identifying these infections and preventing further transmissions. Alas, in German hospitals, the majority of surveillance efforts have been heavily relying on labour intensive processes like manual chart review. In order to be able to identify further starting points for future digital tools and interventions to aid the surveillance of HAI we aimed to gain an understanding of the current state of digitalisation in the context of the general surveillance organisation in German clinics across all care-levels. The end user perspective of infection prevention and control (IPC) professionals was chosen to identify digital interventions that have the biggest impact on the daily surveillance work routines of IPC professionals. Perceived impediments in the advancement of surveillance digitalisation should be explored.MethodsFollowing the development of an interview guideline, eight IPC professionals from seven German hospitals of different care levels were questioned in semi- structured interviews between December 2022 and January 2023. These included questions about general surveillance organisation, access to digital data sources, software to aid the surveillance process as well as current issues in the surveillance process and implementation of software systems. Subsequently, after full transcription, the interview sections were categorized in code categories (first deductive then inductive coding) and analysed qualitatively.ResultsResults were characterised by high heterogeneity in terms of general surveillance organisation and access to digital data sources. Software configuration of hospital and laboratory information systems (HIS/LIS) as well as patient data management systems (PDMS) varied not only between hospitals of different care levels but also between hospitals of the same care level. Outside research projects, neither fully automatic software nor solutions utilising artificial intelligence have currently been implemented in clinical routine in any of the hospitals.ConclusionsAccess to digital data sources and software is increasingly available to aid surveillance of HAI. Nevertheless, surveillance processes in hospitals analysed in this study still heavily rely on manual processes. In the analysed hospitals, there is an implementation and funding gap of (semi-) automatic surveillance solutions in clinical practice, especially in healthcare facilities of lower care levels.

Assessing Acceptability of Biodegradable Contraceptive Implants in Kenya and Senegal.

Contraceptive implants are popular in Africa, but barriers to removal exist. Biodegradable implants (BDIs) offer an alternative to the need for removal. This study explored potential user, provider, and other stakeholder perspectives on 2 BDI prototypes, revealing opportunities and challenges for introduction. We conducted focus group discussions (FGDs) and in-depth interviews (IDIs) with women, men, family planning (FP) providers, community influencers, and FP policymakers and program staff in Kenya and Senegal. Characteristics of the 2 BDI prototypes were shared, and participants held and interacted with placebo prototypes. Structural coding was used to analyze the data focused on key product attributes, including biodegradation, removal potential, size, material, insertion site, and duration of effectiveness. We conducted 16 FGDs and 35 IDIs with 106 participants in Kenya and 15 FGDs and 43 IDIs with 102 participants in Senegal. Overall, respondents liked the idea of a BDI, noting the avoidance of pain and scarring and reduced transport and costs as benefits of no removal requirement. Kenyan respondents expressed greater understanding of the biodegradation process than those in Senegal, though potential users in both countries expressed concerns about possible side effects associated with the process. In Senegal, mention of cholesterol in a BDI caused concern, while Kenyan participants responded positively to the same BDI being composed of organic materials. The second BDI product was viewed as more similar to existing implants, which providers preferred. Participants suggested increasing the pregnancy protection duration beyond 18 months. No clear preference between products emerged, and participants liked and disliked some characteristics of both. Kenyan and Senegalese participants expressed interest in the BDI concept but expressed some reservations related to biodegradation, material, and side effects. BDIs offer the opportunity to expand contraceptive choice. However, messaging around product characteristics will be required for successful introduction and uptake.

Meaningful life changes following hearing aid use: a qualitative user perspective

Objective This study aimed to explore meaningful life changes due to hearing aid use in adult users. Design A cross-sectional survey design was used with open-ended questions analysed using inductive qualitative content analysis. Study Sample US-based adult hearing aid users (n = 653) from the Hearing Tracker website community and Lexie Hearing database. Results Participants had a mean age of 65.4 years (13.6 SD), including 61.2% males, 38.3% females (0.5% other). Analysis of 2122 meaning units from responses identified two broad domains: 'meaningful benefits’ (n = 1709; 80.5%) and 'remaining difficulties’ (n = 413; 19.5%). The meaningful benefits domain included five categories (27 sub-categories): (a) psychosocial benefits, (b) improvements in hearing, (c) personal benefits, (d) hearing aid features and connectivity, and (e) situational benefits. Participants reported enhanced relationships and improved occupational functioning as key benefits. The remaining difficulties domain contained four categories (25 sub-categories): (a) hearing aid limitations, (b) hearing and communication issues, (c) situational difficulties, and (d) personal issues. Notable difficulties included hearing aid design issues and challenges in noisy environments. Conclusion Hearing aid users reported diverse benefits and persistent challenges related to device use, illustrating the complexity of their lived experiences. These findings can inform empathetic, effective rehabilitation strategies and user-centric hearing aid technologies.

Misleading information in crises: exploring content-specific indicators on Twitter from a user perspective

ABSTRACT Recent crises like the COVID-19 pandemic provoked an increasing appearance of misleading information, emphasising the need for effective user-centered countermeasures as an important field in HCI research. This work investigates how content-specific user-centered indicators can contribute to an informed approach to misleading information. In a threefold study, we conducted an in-depth content analysis of 2382 German tweets on Twitter (now X) to identify topical (e.g. 5G), formal (e.g. links), and rhetorical (e.g. sarcasm) characteristics through manual coding, followed by a qualitative online survey to evaluate which indicators users already use autonomously to assess a tweet's credibility. Subsequently, in a think-aloud study participants qualitatively evaluated the identified indicators in terms of perceived comprehensibility and usefulness. While a number of indicators were found to be particularly comprehensible and useful (e.g. claim for absolute truth and rhetorical questions), our findings reveal limitations of indicator-based interventions, particularly for people with entrenched conspiracy theory views. We derive four implications for digitally supporting users in dealing with misleading information, especially during crises.

Challenges and Opportunities of Using Metaverse Tools for Participatory Architectural Design Processes

Participatory design emerges as a proactive approach involving different stakeholders in design and decision-making processes, addressing diverse values and ensuring outcomes align with users’ needs. However, the inadequacy of engaging stakeholders with a spatial experience can result in uninformed and, consequently, unsuccessful design solutions in a built environment. This paper explores how metaverse tools can help enhance participatory design by providing new collaborative opportunities via networked 3D environments. A hybrid format (online and in situ) co-creation process was documented and analysed, targeting public space design in London, Hong Kong, and Lisbon. The participants collaborated to address a set of design requirements via a tailored metaverse space, following a six-step methodology (Tour, Discuss, Rate, Define, Action, and Show and Tell). The preliminary results indicated that non-immersive metaverse tools help strengthen spatial collaboration through user perspective simulations, introducing novel interaction possibilities within design processes. The technology’s still-existing technical limitations may be tackled with careful engagement design, iterative reviews, and participants’ feedback. The experience documented prompts a reflection on the role of architects in process design and mediating multi-stakeholder collaboration, contributing to more inclusive, intuitive, and informed co-creation.

Driving the Transport Electrification: Exploring Stakeholders’ Perceptions and Actions in the Indonesian Automotive Industry Transition to Electric Mobility

The rise of all types of electric vehicles (xEVs) is reshaping the global automotive sector, marking a new era of electric mobility (eMobility). While existing research predominantly explores the transition towards eMobility from the perspectives of automakers, governments, and users, a notable gap exists regarding the role of internal combustion engine (ICE) component manufacturers. This research aims to examine the transformative journey of the Indonesian automotive industry, specifically focusing on the strategic responses of Indonesian ICE component manufacturers towards eMobility. This study employs a multi-level perspective (MLP) approach through 12 semi-structured interviews with stakeholders representing government bodies, associations, automakers, academia, startups, and ICE component manufacturers. This research sheds light on stakeholders’ perceptions and actions in the transition to eMobility. The findings reveal various factors influencing transition, including current low xEV demand, companies’ perceptions of xEVs, huge investments, changes in the supply chain, technological capabilities, and government policies. This research provides an overview of the strategies for ICE component manufacturers, along with their risks and advantages. This research also recommends two policies for the Indonesian government: a gradual transition and more support for local xEV and component manufacturing.

Exploratory testing for platform video games: strategies and lessons learned

With the growth of the digital games market, the occurrence of bugs in games has a significant impact and generates dissatisfaction among users. Therefore, conducting tests is necessary to avoid these events and ensure the quality of the distributed product. Among the tests that are performed in games, one that is particularly effective in identifying bugs from the user's perspective is exploratory testing, but this is little covered in game testing literature, not providing new testers with guides or paths to be used for specific occasions. This paper reports an experience of applying exploratory testing strategies in 2D and 3D platform games. We selected seven well-known strategies of exploratory testing and conducted a study that involved the definition of a game testing procedure and proper adaptations for the games under test. By applying the game testing procedure, several bugs with low, medium and high severity were uncovered. The lessons learned and routines carried out in this study can be used by new testers in games of the same category, in an attempt to obtain better results.

Dynamic analysis of a pedestrian network: The impact of solar radiation exposure on diverse user experiences

The walking experience is impacted by solar radiation exposure of pedestrian paths; this is a critical consideration for walkability assessment. The presented systematic methodology evaluates the impact of solar radiation on the user experience of pedestrian networks. Simulations were performed modelling the urban morphology in 3D and evaluating the shading provision of sidewalks at key times of the year. Three issues were investigated: the variability in solar radiation exposure of sidewalks, the difference in path length if discomfort resulting from exposure to solar radiation was prioritised over distance, and the access to shading for pedestrians of diverse walking abilities. Four user profiles were characterised by walking speed and ability to climb the stairs; adopting the perspective of diverse users provided critical information to design cities meeting the needs of vulnerable pedestrians. The resulting maps illustrated the dynamic nature of solar radiation exposure of the pedestrian network, with a critical cue on the paths chosen for optimising comfort, and the time that pedestrians would spend in the sun before finding shade. This work is a first step forward in the systematic implementation of microclimatic analysis in the walkability assessment, aimed at supporting designers in proposing solutions for ameliorating thermal stress.

Factors influencing the car-sharing system through structural equation model in Guwahati city, Assam

ABSTRACT In parking management, car sharing has emerged as a viable approach in urban settings. Successful implementation requires a comprehensive understanding of factors influencing individuals’ inclination to use such systems. This research employs the Combined Technology Acceptance Model and Theory of Planned Behaviour (C-TAM-TPB) in an academic context to assess the engagement in car sharing from the perspectives of both providers and users. Assumption testing, using the partial least-square (PLS) style of structural equation modelling (SEM), was applied in a practical evaluation of the car-sharing system in Guwahati city. Findings reveal that perceived usefulness and subjective norms concerning contribution to the car-sharing system are impactful for both users and providers. Additionally, it is observed that prospective users’ attitudes towards car sharing significantly influence their intention to participate as users or providers. These results contribute to identifying intrinsic factors influencing individuals’ willingness to participate in car-sharing systems.

Nocebo belief and attitudes towards side effect disclosure: A general population-based online survey in Europe and North America.

With evidence for large nocebo effects in pain, guidelines for nocebo-minimizing strategies regarding side effect disclosure are emerging. While the ethical implications and effectiveness of such strategies have been the subject of investigations, the perspective of healthcare users are missing despite the stakes for patient autonomy. In an online survey, 2766 adults (≥18 years) from a general population sample in Europe and North America responded to questions related to nocebo familiarity, nocebo beliefs and attitudes towards side effect disclosure. Only 474 (17%) were familiar with nocebo terminology, while 1379 (50%) were familiar with the concept of nocebo side effects. Belief in nocebo side effects was not well-established; 738 (31%) agreed that side effect information could increase side effect occurrence. Nocebo belief was associated with more negative attitudes towards side effect disclosure and 1962 (73%) indicated that positive framing was an acceptable way of disclosing side effect information. In general, the majority of participants (65-76%) held positive attitudes towards the disclosure of all potential side effects and 2309 (84%) favoured patient autonomy over nonmaleficence. Although the general patterns were similar in the European and North American sample, the latter showed stronger nocebo belief and stronger positive attitudes towards side effect disclosure. The study found a consistent, moderate association between nocebo belief and attitudes towards nondisclosure, alongside positive attitudes towards the use of framing. Together with the discovered discrepancy between nocebo familiarity and nocebo belief, these findings have implications for the implementation of nocebo education and risk framing strategies. This is the first large-scale, general population-based study to contribute to the scientific discussion about nocebo side effects from the perspective of healthcare users. The findings have implications for the discussion on how to handle the medical and ethical problem of nocebo side effects in clinical practice.

Issues Related to the Use of Visual Social Networks and Perceived Usefulness of Social Media Literacy During the Recovery Phase: Qualitative Research Among Girls With Eating Disorders.

The patient-centered approach is essential for quality health care and patient safety. Understanding the service user's perspective on the factors maintaining the health problem is crucial for successful treatment, especially for patients who do not recognize their condition as clinically relevant or concerning. Despite the association between intensive use of visual social media and body dissatisfaction and eating disorders, little is known about the meanings users assign to posting or searching for edited photos and the strategies they use to protect themselves from digital risks. This study aims to examine how young women recovering from eating disorders in Northern Italy perceive the health risks and potential benefits associated with visual social networks (ie, Instagram and Snapchat). The literature has found these platforms to be detrimental to online body comparisons. It also explores the perceived usefulness, willingness, and personal interest in coconstructing social media literacy programs with girls recovering from eating disorders. A total of 30 semistructured interviews were conducted with adolescent girls aged 14-17 years at the end of their treatment for eating disorders. The following areas of research were addressed: (1) the meanings associated with the use of Instagram and Snapchat; (2) the investment in the photographic dimension and feedback; (3) the impact of visual social networks on body experiences; (4) the potential and risks perceived in their use; (5) the importance of supporting girls undergoing treatment for eating disorders in using social networks; and (6) the usefulness and willingness to co-design social network literacy programs. Content analysis was applied. A total of 7 main contents emerged: active or passive role in using social networks, the impact of online interactions on body image, investment in the photographic dimension, effects on self-representation, perceived risks, self-protective strategies, and potential benefits. The findings highlight a strong awareness of the processes that trigger body comparisons in the virtual context, creating insecurity and worsening the relationship with oneself. The self-protective behaviors identified are the development of critical thinking, the avoidance of sensitive content, increased control over social networking site use, and a certain skepticism toward developing antagonistic ideologies. All these topics were considered fundamental. The findings provide important insights for health professionals working with youth in preparing media literacy programs. These programs aim to reduce potential risks and amplify the positive effects of online resources. They underscore the importance of addressing this issue during hospitalization to develop skills and critical thinking aimed at changing small habits that perpetuate the problem in everyday life. The inherent limitations in current service practices, which may not adequately address individual needs or impact posttreatment life, must also be considered.

Loyalty toward shared e-scooter: Exploring the role of service quality, satisfaction, and environmental consciousness

Shared electric scooter services (SESS) have gained popularity in many cities as an emerging mobility mode. However, SESS is attributed to low utilization rates in some cities. In this context, the significance of users’ satisfaction with the provided services, along with their loyalty, becomes particularly pronounced. Therefore, it is essential to evaluate the service quality (SQ) from the users’ perspective and understand its effect on satisfaction and loyalty, which are critical factors for the long-term durability and success of service. Thus, this study examines the determinants of user satisfaction and loyalty toward SESS. For this, we conducted an online survey among the SESS users in Chicago. We analyzed the responses using partial least squares structural equation modeling (PLS-SEM) and reflexive thematic analysis (TA). Our results confirm the quality-value-satisfaction-loyalty paradigm and indicate that users’ perceptions of SQ, including safety and security, service availability, interface, and perceived affordability, significantly contribute to user loyalty enhancement toward SESS. Perceived value (hedonic value, utilitarian value, and perceived affordability) and satisfaction mediate the impact of SQ on loyalty. Additionally, the results indicate that those who perceive SESS as cost-effective report higher satisfaction levels. Furthermore, users who have pro-environmental attitudes and view SESS as environmentally friendly are more likely to derive hedonic value from the service and exhibit higher loyalty. The TA uncovers key challenges from the user perspective, including pricing, service timing, end-trip facilities (e.g., parking), street pavement condition, vendor operational zoning, and fleet quality, with a specific emphasis on GPS accuracy. These findings provide valuable insights into user behavioral mechanisms, which can be considered as a manifest for service improvement and enhancing efficiency.

Using digital technology to reduce drug-related harms: a targeted service users’ perspective of the Digital Lifelines Scotland programme

BackgroundDeaths due to drug overdose are an international issue, causing an estimated 128,000 global deaths in 2019. Scotland has the highest rate of drug-related deaths in Europe, with those in the most deprived areas at greater risk than those in affluent areas. There is a paucity of research on digital solutions, particularly from the perspective of those who use drugs who additionally access harm reduction and homelessness support services. The Digital Lifelines Scotland programme (DLS) provides vulnerable people who use/d drugs with digital devices to connect with services.MethodsThis paper reports on the evaluation of the DLS from the perspective of service users who accessed services for those at risk of drug-related harms. A mixed methods approach was used including an online-survey (n = 19) and semi-structured interviews (n = 21). Survey data were analysed descriptively and interview data through inductive coding, informed by the Technology, People, Organisations and Macroenvironmental factors (TPOM) framework, to investigate the use, access, and availability of devices, and people’s experiences and perceptions of them.ResultsMost participants lived in social/council housing (63.2%, n = 12), many lived alone (68.4%, n = 13). They were mainly over 40 years old and lived in a city. Participants described a desire for data privacy, knowledge, and education, and placed a nascent social and personal value on digital devices. Participants pointed to the person-centred individuality of the service provision as one of the reasons to routinely engage with services. Service users experienced an increased sense of value and there was a palpable sense of community, connection and belonging developed through the programme, including interaction with services and devices.ConclusionsThis paper presents a unique perspective which documents the experiences of service users on the DLS. Participants illustrated a desire for life improvement and a collective and individual feeling of responsibility towards themselves and digital devices. Digital inclusion has the potential to provide avenues by which service users can safely and constructively access services and society to improve outcomes. This paper provides a foundation to further cultivate the insight of service users on digital solutions in this emerging area.

Analisis Adopsi Continuous Auditing pada Fungsi Audit Intern di Lembaga Negara XYZ

This research is motivated by the challenges faced by the Internal Audit Function (IAF) at XYZ Government Institution in the midst of the rapid development of technology and financial transactions that have been fully digitized using the Enterprise Resource Planning / Human Resources Information System. In order to utilize financial transaction data and technology, IAF carries out digital transformation by adopting continuous auditing and developing the Pemantauan Off Site Risiko Operasional (PERISAI) application as a continuous auditing implementation tool. The purpose of this study is to analyze the suitability of the steps taken by the IAF at XYZ Government Institution in adopting continuous auditing based on the Global Technology Audit Guide (GTAG) 3: Coordinating Continuous Auditing and Monitoring to Provide Continuous Assurance (2nd edition), analyzing the success of the PERISAI application based on the user's perspective using the DeLone and McLean Information System Success Model. This research uses a case study research strategy with an exploratory study method. The data collection methods used were semi-structured interviews consisting of open and closed ended questions, documentation, and observation. The results of this study indicate that the steps taken by FAI to implement continuous auditing are not fully in accordance with the key steps for implementing continuous auditing in GTAG 3 (2nd edition), while the PERISAI application is considered successful by FAI internal auditors even though there are still some things that must be improved from the aspects of people, process, and technology used.

Impact of Consumer and FinTech Characteristics on FinTech Resistance: A Study from User Perspective

The study's objectives are to identify the characteristics of customers and FinTech apps that resist using FinTech services in the era of technology. Consumer characteristics studied in this study were consumer-perceived digital self-efficacy and consumer-perceived digital knowledge. FinTech characteristics were perceived digital security concerns and perceived digital complexity. Moreover, the research aimed to determine if consumers' techno-stress moderates the relationship between consumer characteristics and their resistance to FinTech. The model was supported by innovation resistance theory. Convenience sampling was used to gather data from 384 bank account holders from Rawalpindi and Islamabad. Adapted questionnaires with five-point Likert scales for each variable were used. Results indicated that all consumer characteristics have a negative and significant relationship with FinTech resistance. However, among FinTech characteristics, only perceived digital complexity positively influenced FinTech resistance, and the impact of perceived digital complexity was not found on FinTech resistance. The moderating role of techno-stress among all consumer characteristics and FinTech resistance was supported. The Moderating role of techno-stress was supported between FinTech characteristics i.e. perceived digital security and FinTech resistance but not supported between perceived digital concern and FinTech resistance. The findings suggest that educational initiatives, such as workshops, seminars, and online resources, can empower users with knowledge about FinTech solutions, thereby reducing perceived risk and resistance. Regular app reviews will help the organization adapt to evolving challenges and best practices in FinTech adoption.

ENHANCING THE VITALITY OF PUBLIC HEALTHCARE INSTITUTIONS IN INDIA WITH BIOPHILIC DESIGN STRATEGIES

Public Healthcare institutions in India are becoming less preferred compared to private healthcare institutions, not because these public facilities have less qualified doctors or staff but because of their old rustic structures and low maintenance of the buildings which are disconnected from nature. Biophilic is an idea to create bonding between a building and its user through landscape and natural essential elements of life like natural light, fresh air and water to improve mental well-being, reduce stress and increase the healing capacity of a human being. This research is mainly focused on the descriptive research on biophilic design and public healthcare facilities in India and the comparative case studies of KTP Hospital in Singapore and ‘Östra Psychiatry Hospital’ in Sweden with District Hospital Barmer-Rajasthan and District Hospital Satna- M.P. to understand the feasibility and challenges of the Biophilic concept in healthcare facilities in Indian public healthcare facilities. The findings of study shows that the user perspective is somewhere also dependent on the architectural or structural condition of the facility along with the qualification of medical staff. The healing process of patients and the mental well-being of staff can be improved by the addition of natural elements in daily life. This research therefore concludes as a healthcare system it is its responsibility to provide the best possible treatment not just by providing medicine but by a healing environment too, also it is necessary to focus on improving the mental well-being of all the staff including doctors, nurses, supports staffs etc.