Perspective Of Satisfaction Research Articles

Impact of Construction IT Technology Convergence Innovation on Business Performance

As the era of the fourth Industrial revolution begins, there is high demand for new information technology (IT) innovation to address the challenges of a dramatically changing industrial landscape. The construction industry, which is one the most important traditional industries in Korea, has adopted new IT innovation in their products to meet customer demand, regulation from government, energy efficiency, security, and so on. The aim of our study is to empirically clarify the impact of technology innovation on the business performance for Korean domestic construction conglomerates. The study performs an empirical analysis with time series analysis on business performance from the perspective of client satisfaction with the services the target companies provide and the production process improvement, as well as from a financial perspective. As analysis data, statistical data from the Ministry of Science, ICT, and Future Planning; Brand Stock; Bank of Korea; and each company are utilized, and the target companies for our study are limited to 19 construction companies with an apartment brand. Multiple regression analysis is used as a fundamental analysis methodology of our study. For Time Series Analysis, the Box Jenkins Model, namely, ARIMA is utilized. According to our results, it is found that any improvement of IT convergence innovation competence such as business efficiency IT index, collaboration IT index, and strategy management IT index has a positive impact on the production process, financial performance, and customer satisfaction with the services the companies provide.

The Role of Benchmarking in Managerial Performance

Benchmarking is one of the methods of widespread use in practice and in management theory, benefiting from continuous development. This article intends to identify and analyze the perspective of benchmarking in romanian smes from the perspective of quality, cost, effectiveness, and customer satisfaction. The results show that for many romanian organizations, benchmarking is still a little overlooked, on the one hand because of the lack of necessary financial resources, on the other hand, of a poor awareness of the importance of these investments in the medium and long term.

PENGUKURAN KINERJA BISNIS MELALUI PENDEKATAN BALANCED SCORECARD DAN ANALYTICAL HIERARCHY PROCESS (AHP)

The aim of this study is Analyzing the business performance using balanced scorecard approach and Analytical Hierarchy Process (AHP). The population in this study were all employees and members of BMT-UGT Sidogiri. The sampling technique was Stratified Random Sampling for employees and convenience random sampling for BMT-UGT members Sidogiri. level positions (positions) of employees at BMT-UGT Sidogiri be the foundation of a random sample and tiered. The research sample used in this study were 42 employees and 212 members of BMT-UGT Sidogiri. The results showed: (1). balanced scorecard approach, showed the financial perspective (BMT-UGT Sidogiri conditions were good); perspective of satisfaction (satisfied with the services Sidogiri BMT-UGT); internal business perspective (increasing the number of business units); learning and growth perspective (employee productivity has increased); (2). The analysis perspective Balanced Scorecard using AHP Analysis of the individual perspective Balanced Scorecard by using AHP shows that the perspective is considered the most influential on the performance of the company is customer perspective that has the highest weight value, while the factor most considered to have the highest influence on the customer's perspective is the growing number of members. In other hand, internal business perspective has lowest value as a result of AHP analysis

Outsourcing Performance in Hotels: Evaluating Partnership Quality

In this study, a research model investigates the influence of various factors of the outsourcing relationship that condition partnership quality. The factors considered as determinants of outsourcing partnership quality are the strategic benefits and the degree of outsourcing. Partnership quality is based on relationships governed by confidence, commitment, business understanding, shared benefits and risks, and conflict resolution. The model also studies the influence of the partnership quality between the supplier and the hotel on the outsourcing performance, considered from the financial, strategic, and overall satisfaction perspectives. To test the hypotheses, this study used the Partial Least Squares (PLS) technique with a sample of managers in an important tourist destination in Spain. The results of the study confirm that the strategic benefits and the degree of outsourcing perceived by the manager are determinant factors of the quality of the outsourcing partnership. In addition, they show that closer relationships with service suppliers imply greater outsourcing performance. Finally, implications for theory and practice are discussed.

Quality of common space in traditional residential area in perspective of use satisfaction

This paper intends to discover use satisfaction of common space in traditional residential area, in Desa (Village) Adat (Custom) Pakeraman Tenganan Pegeringsingan Bali Indonesia. Based on exploratory method, this paper intends to reveal the perspective of recent use satisfaction of the common space. The space considered successful if physical, cognitive, and social needs might perform the requirements. Physical needs refer to aspects of provision and feasibility, accessibilities, and safety; cognitive needs refer to achieving comfort and pleasure within space; and social needs refer to social affiliation, connection, and relation. Provision and feasibility regards as significant for best use satisfaction and important factors in a successful open space design process. Common space of the village facilitates various activities differed into ritual activities consist of custom and religious ritual activities regard as communal activities, and non–ritual activities consist of daily and tourist’s activities regard as common activities. In the other hand village is not formally designated for tourism; in fact, village is still opened to the tourists. To this extent, village could not evade tourists influence, how the use satisfaction of the common space would be. In regard with physical needs the village has been degraded in safety aspect; in regard with cognitive needs the village can fulfil the physical aspect; in regard with social needs the village can achieved all aspects. In fact, the more rigorous research is still needed concerning quality improvement.

Expected bony contact

Category: Bunion Introduction/Purpose: Hallux Valgus has been traditionally quantitated by measuring Hallux Valgus Angle (HVA) and Intermetatarsal Angle (IMA). Classic treatment algorithms based on angular measurements limits the use of distal chevron osteotomy to cases with an IMA less than 15º, assuming possible correction is only 4-6º which is equivalent to 4 – 6 mm displacement. There are studies confirming that larger displacement distal osteotomies can be safely performed. Since distal metatarsal osteotomies provide a correction by shifting, we have created a new algorithm based on the expected bony contact and aim to use the full potential of the distal chevron osteotomy. The purpose of the present study is to investigate if this new concept is more reliable than the widely accepted angular measurements in hallux valgus surgery. Methods: Patients with symptomatic hallux valgus subdivided as mild, moderate and severe hallux valgus using traditional angular radiologic measurements. After excluding the mild cases we calculated the expected bony contact by measuring the width of metatarsal head, and the required amount of lateral shifting. We performed a modified chevron osteotomy with extended plantar limb for the cases if the expected bony contact is more than 20%. We excluded patients with congenital deformities of the foot, hallux rigidus, tarsometatarsal (TMT) instability previous first ray trauma or foot and ankle surgery, diagnosis of rheumatic, dysmetabolic, neurologic, infective or psychiatric pathologies. The 100-point AOFAS hallux-metatarso-phalangeal-interphalangeal scale was used to assess the clinical outcome. We also recorded per and postoperative complications like infection, hallux varus, recurrence, etc. Radiologic measurements recorded for statistical analysis. Results: There were 24 patients suitable for chevron osteotomy according to our classification. We also subdivided our patients as moderate (14) and severe hallux valgus (10) with traditional classification. Table shows the Radiographic results and AOFAS scores by groups Paired t-tests showed significant improvement comparing pre-op and post-op AOFAS scores, IMA, HVA and sesamoid position of moderate, severe and all patient subgroups. (p<0.001) Unpaired t-tests showed that the difference is not significant between moderate and severe subgroups when we compare post-op AOFAS scores, IMA, HVA and sesamoid position. (p>0.05) The difference between the expected bony contacts was not statistically significant in the moderate and severe subgroups. Conclusion: Modified chevron osteotomy performed well enough radiologically and from the perspective of patient satisfaction when used according to the new concept of “expected bony contact” criteria. Dividing patients into angular subgroups did not affect the results of modified chevron osteotomy. The amount of possible lateral translation is not correlated with IMA and HVA. Our study has shown that expected bony contact is a reliable criteria and superior to angular measurements for preoperative planning in hallux valgus surgery.

Evaluation of Teachers’ Educational Technology Ability in Higher Vocational Schools Based on Student Satisfaction

On the basis of the relevant definition and content description of educational technology ability, an evaluation index system of influencing factors of teachers' educational technology ability in higher vocational school is established from the perspective of student education satisfaction. The weight of the index is calculated. On this basis, I pointed out in the information age of higher vocational school teachers to enhance the educational technology.

Maakt zzp'er worden tevreden?

Does becoming a self-employed person give you job satisfaction? The solo self-employed in the Netherlands have higher job satisfaction on average than employees. It is unclear whether this is due to selection – people who become self-employed may have a more optimistic outlook on life – or whether this is caused by the change to becoming self-employed itself. We also do not know what happens to job satisfaction when people switch to self-employment more or less out of necessity, namely because they lost their jobs as an employee or were in danger of losing it. Longitudinal analyses on 144 employees who became solo self-employed and a comparison group of 10,518 people who remained with an employer (Dutch Labour Supply Panel 2004-2014) show that the higher satisfaction levels among the self-employed are due to the switch to self-employment. Autonomy, satisfaction with job content and overall job satisfaction grew among employees who set up as self-employed persons. Pay satisfaction and the match between work and private schedules did not change. Job satisfaction also rose among employees who had lost their job or had expected to lose it, and had changed to working as a self-employed person. Perhaps only people who really suit being an entrepreneur – also those among employees whose jobs are in danger – choose to work as a self-employed person. The results suggest that – from the perspective of worker satisfaction – there is no reason to contain the growth in the number of the solo self-employed.

Intelligent Charge Rate Optimization of PHEVs Incorporating Driver Satisfaction and Grid Constraints

In this paper, an optimization model is developed to find a plug-in hybrid electric vehicle (PHEV) optimum charging rate profile that dynamically varies throughout the day. From the grid point of view, the model takes into account the constraints of maximum demand and charging facilities, while from the driver’s point of view, waiting and charging time restrictions are considered. The novelty of this paper lies in maximizing the energy delivered to PHEVs in a region equipped with smart grid technology by intelligently alternating charging rates during the day while incorporating both driver satisfaction constraints as well as grid limitations. Using the proposed optimization model, two cases with optimized charging rates are studied and compared with constant charging levels. Furthermore, quantitative results from the perspective of both power grid contribution and driver satisfaction are presented and discussed in detail for each case.

Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies

Corporate social responsibility (CSR) is a long-established topic in firms' operating process, yet few studies have examined CSR from the perspective of customer satisfaction and institutional environments. We fill the gap in the existing literature by exploring the roles of customer satisfaction and institutional environments as they pertain to the link between CSR efforts and financial performance, specifically in the context of transitional economies. In this work, we use a sample of 238 firms located in China and Vietnam. Our empirical results present several interesting findings: (a) the relationship between CSR efforts and financial performance is fully mediated by customer satisfaction; (b) good institutional environments positively strengthen the impact of CSR efforts on firms' customer satisfaction; and (c) there are significant differences in the moderating effect of institutional environments between the two countries that were sampled in this research. In the Chinese sample, the institutional environment positively moderated the relationship between CSR and customer satisfaction; while in the Vietnamese sample, the institutional environment positively moderated the relationship between CSR efforts and the return on sales (ROS). Based on these findings, we provide several recommendations for managers to effectively conduct CSR practices.

PENGUKURAN KINERJA BISNIS MELALUI PENDEKATAN BALANCED SCORECARD DAN ANALYTICAL HIERARCHY PROCESS (AHP)

The aim of this study is Analyzing the business performance using balanced scorecard approach and Analytical Hierarchy Process (AHP). The population in this study were all employees and members of BMT-UGT Sidogiri. The sampling technique was Stratified Random Sampling for employees and convenience random sampling for BMT-UGT members Sidogiri. level positions (positions) of employees at BMT-UGT Sidogiri be the foundation of a random sample and tiered. The research sample used in this study were 42 employees and 212 members of BMT-UGT Sidogiri. The results showed: (1). balanced scorecard approach, showed the financial perspective (BMT-UGT Sidogiri conditions were good); perspective of satisfaction (satisfied with the services Sidogiri BMT-UGT); internal business perspective (increasing the number of business units); learning and growth perspective (employee productivity has increased); (2). The analysis perspective Balanced Scorecard using AHP Analysis of the individual perspective Balanced Scorecard by using AHP shows that the perspective is considered the most influential on the performance of the company is customer perspective that has the highest weight value, while the factor most considered to have the highest influence on the customer's perspective is the growing number of members. In other hand, internal business perspective has lowest value as a result of AHP analysis.

Analiza vzrokov za nezadovoljstvo slovenskih pacientov z nemedicinskimi sestavinami zdravstvenih storitev

Exploring the causes of patient dissatisfaction can inform healthcare providers about the drawbacks of their services while providing a meaningful outcome to improve quality. In this article, using the qualitative method of netography, we identify the main causes of Slovenian patients' dissatisfaction with the non-medical components of healthcare services and, based on the results, identify those non-medical areas of healthcare services that can be improved in the future in terms of the quality of healthcare services from the perspective of patient satisfaction. Based on the content analysis of online forums, we find that the most common reasons for dissatisfaction with the Slovenian healthcare system are: unfriendly communication of healthcare staff, lack of empathy in the behaviour of healthcare staff, too long waiting times for patients in the waiting room, too long waiting times for a doctor's visit, ineffective organization of medical treatment, poor consistency and method of patient information. The research also points to the important role of the online community in exploring patient dissatisfaction and highlights the advantages and limitations of the netography method.

Comportamiento del consumidor en la co-creación de valor y su relación con la satisfacción en el entorno universitario: una aplicación a la Universidad de Ibagué, Colombia

Recientes aportes académicos señalan que el valor del servicio es co-creado entre consumidores y firmas. Adicionalmente, se ha demostrado relación entre el comportamiento del consumidor en la co-creación de valor y la satisfacción del mismo con la organización. En este artículo, intentamos contrastar estos vínculos mediante el análisis de relaciones entre estudiantes universitarios con su universidad, para lo cual se plantea un modelo relacional entre las variables de comportamiento y satisfacción. Dicho modelo se aplicó a una muestra representativa de estudiantes de la Universidad de Ibagué. Los resultados evidencian algunas relaciones positivas entre comportamiento y satisfacción, así como permiten sugerir implicaciones a directivos de universidades.

Do buyers express their true assessment? Antecedents and consequences of customer praise feedback behaviour on Taobao

Purpose The purpose of this paper is to empirically test a research model that incorporated antecedents of praise feedback behaviour (fear of confrontation and incentive for reducing nuisance costs), praise feedback behaviour (deliberatively praise feedback, casual praise feedback, and true compliment feedback) and consequences (trust and repurchase intention). Design/methodology/approach A structural equation model was employed to test the relationships of the research model using survey data collected from 398 Taobao consumers. Findings The results showed that fear of confrontation and incentive for reducing nuisance costs had a significant positive influence on deliberatively praise feedback and true compliment feedback, respectively, and both antecedents had a significant positive influence on casual praise feedback of consumers. It also showed that trust was influenced negatively by deliberatively praise feedback, and positively by casual praise feedback and true compliment feedback. Meanwhile, deliberatively praise feedback and true compliment feedback were found to have negative and positive influences on repurchase intention, respectively. Originality/value This research was a pilot study to identify a three-dimension conceptualization of praise feedback behaviour from the perspective of customer satisfaction, and to understand positive review bias from the perspective of input processes.

The User Satisfaction Perspectives of the Information System Projects

<p>It is inevitable that information system (IS) has been the essential role in the management and academic functions of the higher education institutions (HEIs) in developing countries, like Indonesia. In this country, despite the IS project developments have been performed since 1980s, but its performances tended still low. The efforts have been performed for responding this issue, but the studies have been remained in limited number. Accordingly, this study was carried out to know what factors that influence the satisfactions, in respect of its significant effects towards the project performances. The internal stakeholders were the population, which was sampled using the purpose random sampling. The 52 (87%) paper based data and the 61 (9%) online ones were then used in the data analysis stage with the partial least squares-structural equation modeling (PLS-SEM) method. The results revealed that, besides the system and service qualities directly affected the endogenous variable, the institutional contexts also indirectly influenced the variable. The study remained limitations, but its findings may theoretically and practically contributes towards the user satisfaction measurement, especially from the perspectives of the Islamic HEIs in Indonesia.</p>

Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course

The use of educational technology increased rapidly in higher education. Learning Management System (LMS) is the most popular educational technology system used in distance learning. There are only a few studies have been carried out to measure instructors satisfaction in distance learning courses, although instructors satisfaction is considered as very important for the course involvement and increasing the students interactions with the course content. Hence, this study proposed a detailed framework to measure instructors’ satisfaction of using LMS. The findings prove that perceived usefulness and service quality are taking the highest share on affecting the instructor satisfactions. This study limited to higher education’s instructors and used a questionnaire survey to collect the data. Hence, the LMS should be designed based on the needs of the instructors as well as the students, by adopting the latest technologies. In the contrary, building LMS without taking the instructors’ satisfaction into account will affect negatively the distance learning course outcomes.

Pediatric interventional radiology clinic - how are we doing?

Development of a pediatric interventional radiology clinic is a necessary component of providing a pediatric interventional radiology service. Patient satisfaction is important when providing efficient, high-quality care. To analyze the care provided by a pediatric interventional radiology clinic from the perspective of efficiency and parent satisfaction, so as to identify areas for improvement. The prospective study was both quantitative and qualitative. The quantitative component measured clinic efficiency (waiting times, duration of clinic visit, nurse/physician time allocation and assessments performed; n = 91). The qualitative component assessed parental satisfaction with their experience with the pediatric interventional radiology clinic, using a questionnaire (5-point Likert scale) and optional free text section for feedback (n = 80). Questions explored the family's perception of relevance of information provided, consent process and overall satisfaction with their pediatric interventional radiology clinic experience. Families waited a mean of 11 and 10min to meet the physician and nurse, respectively. Nurses and physicians spent a mean of 28 and 21min with the families, respectively. The average duration of the pediatric interventional radiology clinic consultation was 56min. Of 80 survey participants, 83% were satisfied with their experience and 94% said they believed providing consent before the day of the procedure was helpful. Only 5% of respondents were not satisfied with the time-efficiency of the interventional radiology clinic. Results show the majority of patients/parents are very satisfied with the pediatric interventional radiology clinic visit. The efficiency of the pediatric interventional radiology clinic is satisfactory; however, adherence to stricter scheduling can be improved.

A Novel Image Identifier Generation Method Using Luminance and Location

It has been more than 40 years since the first digital imaging sensor was invented. For the last four decades, image acquisition functionality has continuously been improved, in terms of quality, size and cost. Consequently the digital imaging techniques started to be utilized in the digital camera industry and various component applications as well. According to the trend of the current applications of digital imaging, images are being produced not only by the conventional mechanism, such as regular camera, but also by the applications with digital image acquisition functionality, who aim to better understand the circumstances using an analysis of images. As a consequence of this trend, the amount of images created by diverse image related devices is immeasurably huge. Moreover the utilization of such voluminous amount of images demands a management system that can support information management operations, such as search, contents duplication and modification detection. These operations can be efficiently and effectively processed when the image related operations are performed by the usage of distinctive values, not by the image processing operations which require much more processing time. In order to meet the satisfaction of the requirement, we have been studied approaches that can utilize the line segments and the luminance areas. However, those approaches are disadvantage in the case of that an image contains the relatively large regions with sparse edges or stationary luminance. In order to resolve such circumstances, in this paper, we present a more improved approach, in the perspective of cost and requirement satisfaction. The proposed method mainly exploits luminance areas and pixel location, so that the produced image identifiers could satisfy one-to-one relationship between images and identifiers. With experimental evaluations, we demonstrate that our approach is most favorable considering cost-effectiveness and efficiency.

Assessment of LEED Green Building Certificate Indoor Environmental Quality Parameters from the Perspective of Occupant Satisfaction and Cost Performance

Assessment of LEED Green Building Certificate Indoor Environmental Quality Parameters from the Perspective of Occupant Satisfaction and Cost Performance

A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer

Manufacturers are increasingly facing keen competition and improving customers’ position in the value chain. Many of them have made efforts to promote service quality and enhance customer satisfaction. Research is lacking in considering the trade-off between service costs and customer satisfaction when tackling service quality issues in the machinery industry. A decision method is proposed for maximizing service quality in machinery industry under budget constraints, from the perspective of enterprise capacity and customer satisfaction. Due to the strength of the Kano model in acknowledging the nonlinear impacts of quality elements on customer satisfaction, we formalize the relationship between customer satisfaction and sufficiency of service quality elements quantitatively. And then we develop a novel nonlinear programming model to maximize service quality under budget constraints. In particular, we implement our model at Xuzhou Construction Machinery Group Co., Ltd., one of the largest Chinese construction machinery companies, to validate the efficacy of the method.