Public Management Perspective Research Articles

Regional Governance Based on Public Value: Study in East Ogan Komering Ulu Regency Government, Indonesia

Background: In East Ogan Komering Ulu Regency, the concept of Public Value seems to have been considered even though it is not yet optimal, due to low transparency and accountability, and basic infrastructure that has not been fully fulfilled. To overcome this challenge, cooperation between government, society and the private sector is needed to improve infrastructure, increase participation and develop human resources, so that public services can be more in line with the principles of Public Value. Theoretical Foundation: Public value is reflected in society's evaluation of organizations, services, and programs, based on strategic principles such as Mark Moore's Strategy Trilogy. The public management and policy perspective emphasizes the effectiveness and efficiency of public services. Public sector managers must maintain a balance between service, benefits and trust to create optimal public value. Political, procedural and balance dimensions with the external environment are also important in shaping public values. The concept of public value includes strategic, political and operational aspects, takes into account the needs and aspirations of society and requires a deep understanding of the relationship between inputs, production processes, outputs, clients and desired social outcomes. Method: This research uses a qualitative phenomenological approach to understand the public's experience of public value -based governance in the East Ogan Komering Ulu Regency Government. Data was obtained through interviews, observation and documentation, with analysis using the Miles and Huberman method. Research Results: Even though East Ogan Komering Ulu Regency has adopted the Public Value concept in its governance, research highlights limitations that hinder its optimal implementation. Community participation is recognized as key to relevant policies, but the main challenge is a lack of transparency and accountability. Increasing public participation, transparency, accountability and governance is essential in realizing Public Value effectively. Further steps are needed to ensure policies reflect community needs and improve the quality of public services, supporting community progress and prosperity. Research Implications: Research findings provide valuable insights for refining the Public Value theory proposed by (O'Flynn, 2007) . It was found that the dimensions of legitimacy and support, operational capability, and substantial value alone were not enough to create Public Value in the research location. Therefore, there needs to be dimensions of participation, transparency and accountability to create Public Value. Research Originality: Public Value creation does not only depend on dimensions such as legitimacy, support, operational capabilities, and substantial value. Additional factors are also needed such as participation, transparency and accountability so that the creation of Public Value can be optimal.

Smart cities at the intersection of public governance paradigms for sustainability

As a research domain, the smart city keeps growing, despite the remaining contradictions and ambiguity related to its conceptual aspects. We propose to dig deeper into the complex socio-technical nature of the smart city and examine the concept through the lens of different public governance paradigms, therefore aligning it with the sustainability outcomes. Embracing interrelated dimensions of humans, technologies and organisations, the smart city can be viewed through the intersection of public governance paradigms (digital governance, collaborative governance and networks). The case of the smart city initiative of Tampere in Finland serves as an empirical illustration of how the proposed conceptual model might be applied in practice. Providing a novel approach to the smart city from a public management perspective, this model would allow policymakers to acquire a more comprehensive understanding of smart city governance and its multi-dimensional outcomes, in terms of social, environmental and economic sustainability. This approach enables the unlocking of the potential to generate multiple values for each group of actors and ensure more effective integration of smart initiatives, policies and projects, based on the public governance paradigms.

Three-Dimensional Analysis of PT Pertamina's Customer Oriented Perspective of New Public Management

In the past few years, the country’s manufacturing companies have been caught in a vicious cycle caused by poor working capital to affect the investment surplus. Using the New Public Management approach is considered suitable for carrying out the process of public value creation. There is limited literature which discusses the importance of customers' role from the perspective of New Public Management. This research discusses about customer-oriented public services precisely at PT Pertamina. This research aims to see the importance of customer position in a company because their relationship is important as customers need products and companies need trust from customers so that profitability is maintained. This research method is descriptive analysis. The results of study show that Pertamina in the NPM approach seen from the aspect of orientation towards customers has met customer needs. From the affective dimension, Pertamina always provides motivation to employees with various awards, providing good attitude and responsiveness, both to customer and fuel supply distribution. The cognitive dimension shows that Pertamina is always reactive in providing information through various types of services, preparing strategies to respond to competitors, and responsiveness in inconsistencies conditions. From responsiveness dimension shows that Pertamina can provide services align with customer needs such as providing services that can be reached by customers. Pertamina is able to prioritize customers by always paying attention to the service commitment provided making it one of the State-Owned Enterprises that could increase the capacity of services quality to the community as it should. Keywords: New Public Management, Reinventing Government, Customer Oriented

THE EFFECT OF SATISFACTION WITH SERVICES AND TRUST IN PUBLIC ORGANIZATIONS ON CITIZENS’ VOICE ORIENTATION: THE ROLE OF ETHICAL PUBLIC ADMINISTRATION

This study investigates the causal relationships between satisfaction with services, trust in public organizations and the voice orientation of citizens through the perspective of the New Public Management. The moderating role of ethical public administration in these relationships is also investigated. Survey methodology with a sample of 586 citizens from Diyarbakır city is used to analyze proposed hypotheses. According to linear regression analyzes, political efficacy level of citizens is positively affected by satisfaction with services and trust in public organizations variables. On the other hand, political participation is only impacted by satisfaction with services positively. No significant relationship can be found between satisfaction with services and political participation. Public administration ethics has a positive moderator role on the relationship between satisfaction with services and voice orientation behaviors (political efficacy and political participation). It also positively moderates the relationship between trust in public organizations and voice orientation of citizens (political efficacy and political participation). This research provides findings about the New Public Management outcomes from different country contexts through first-hand data.

A perspective and reflection on Chinese food from the public management perspective

In an era of rapid globalization and an increasingly modernized risk society, risk control faces more complex challenges. The transitional period in Chinese society itself has certain flaws that amplify the threat of risks to social security while weakening the effectiveness of risk control during the transitional phase. It can even be argued that the flaws inherent in transitional societies are significant sources of risk themselves. Risks in modern society exhibit characteristics such as suddenness, uncertainty, and structural fractures. With the continuous expansion of the public domain and increasing complexity of public affairs in China during the transitional period, the societal structure is gradually shifting from management to governance, driven by practical considerations for maintaining political stability. From the perspective of public management, facing the severe issue of food safety under the dual pressures of the impact of risk society and the instability of the transitional period, it is insufficient to rely solely on traditional risk control concepts and methods. Instead, there is a need to promote the democratization of professional knowledge through the improvement of legal mechanisms, communication mechanisms, and interest mechanisms. This ensures the democratization of professional knowledge, fosters the development of "citizen science," and guarantees the public's right to participate, including the rights to be informed about risks, freedom of choice, and the right to knowledge participation. Thus, it rebuilds public trust in the social system, genuinely safeguarding the "safety on the tip of the tongue."

Game-theoretic approach to understanding status transition dynamics and employee performance enhancement in organizations

To foster high-quality economic development, it is critical to not only enhance the “hard environment,” such as infrastructure, but also to make significant strides in the “soft environment,” such as the relationship between government and businesses. This study posits that the government, industry associations, and enterprises should collectively participate in fostering a “cordial and clean” government-business relationship. By resolving the equilibrium solution of the three-party game, it has been identified that achieving the goal of constructing a cordial and clean government-business relationship and aligning with the ambitions of enterprises necessitates policy guidance and a balance of interests among the government, industry associations, and enterprises. The research also contributes to the beneficial exploration of game theory, by constructing a network model from the perspective of public management and integrating it with the practice of local administrative reform. This integration is particularly relevant for industry associations, and their systematic analysis further enhances the practical applicability of the research.

Temporal–Spatial Evolution, Influencing Factors, and Driving Mechanisms of Environmental Regulation Performance Disparities: Evidence from China

Countries worldwide are facing ecological crises, and improving global ecological quality through environmental regulations is key to achieving sustainable development. As the largest developing country, China’s response to diverse ecological conflicts in different regions through environmental regulations considerably impacts global ecological conservation. Based on 2008–2020 panel data from 30 provinces, this study measures the spatial distribution patterns and time-series evolutionary trends in environmental regulation performance differences using the entropy weight method and the Theil index model. Quadratic assignment procedure and qualitative comparative analysis models were combined to explore the determinants and driving mechanisms of differences in environmental regulation performance. The results show that the prevalent uneven development of environmental regulations and disparities in regulation performance mainly originate from inter-regional differences. Political factors affecting performance differences include decision value and decision decentralization; administrative factors are command-based regulations; and rule-of-law factors include project, financial, and subject regulation. Furthermore, these three factor types can interact to form eight high environmental regulation performance paths and seven non-high environmental regulation paths, which together constitute the driving mechanism for performance differences. This study enriches the theoretical understanding of environmental regulation performance differences from the public management perspective, which can guide environmental regulation policy optimization and promote high-level, balanced environmental development.

Public-Private Partnership from the New Public Management Perspective: World and Turkey Practices

1970’li yıllarda klasik kamu yönetimi yaklaşımı, artan bütçe açıkları ve krizlerin de etkisiyle ortaya çıkan devletin başarısızları sonucunda sorgulanmaya ve yeni yönetim anlayışları tartışılmaya başlanmıştır. Neo-liberal ekonomi politikaları ve bu politikaların etkisiyle ortaya çıkan küreselleşme hareketleri sonucunda, dünya genelinde 1980’li ve 1990’lı yıllarda kamu yönetiminde reform hareketleri başlamış ve devletlerin hizmet sunum anlayışı değişmiştir. Devletin küçültülmesi öngörülerek kamu idarelerinin özel sektör kuruluşlarının ilke ve tekniklerinden yararlanılarak verimliliğin ve etkinliğin arttırılması planlanmıştır. Bu kapsamda kamusal mal ve hizmetlerin sunumu, özelleştirmeler yoluyla özel sektör kuruluşlarına devredilmiştir. Özelleştirmelerden istenilen fayda sağlanamayınca, kamu ve özel sektör arasında işbirliği yapılması fikri ortaya çıkmıştır. Bu kapsamda ortaya çıkan kamu özel işbirliği modeli, 1990’lı yıllarda önem kazanmaya başlamıştır. Bu çalışmada, klasik kamu yönetimi anlayışı kısaca ele alınacak, sonrasında yeni kamu yönetimi yaklaşımı, kamu özel işbirliği modelinin kavramsal çerçevesi ve bu modelin dünyada ve Avrupa’daki uygulamaları değerlendirilecektir.

New challenges for public value and accountability in the age of big data: a bibliometric analysis

PurposeThis paper aims to investigate the literacy corpus regarding the potential of big data to improve public decision-making processes and direct these processes toward the creation of public value. This paper presents a map of current knowledge in a sample of selected articles and explores the intersecting points between data from the private sector and the public dimension in relation to benefits for society.Design/methodology/approachA bibliometric analysis was performed to provide a retrospective review of published content in the past decade in the field of big data for the public interest. This paper describes citation patterns, key topics and publication trends.FindingsThe findings indicate a propensity in the current literature to deal with the issue of data value creation in the private dimension (data as input to improve business performance or customer relations). Research on data for the public good has so far been underestimated. Evidence shows that big data value creation is closely associated with a collective process in which multiple levels of interaction and data sharing develop between both private and public actors in data ecosystems that pose new challenges for accountability and legitimation processes.Research limitations/implicationsThe bibliometric method focuses on academic papers. This paper does not include conference proceedings, books or book chapters. Consequently, a part of the existing literature was excluded from the investigation and further empirical research is required to validate some of the proposed theoretical assumptions.Originality/valueAlthough this paper presents the main contents of previous studies, it highlights the need to systematize data-driven private practices for public purposes. This paper offers insights to better understand these processes from a public management perspective.

공공가치관리 관점을 적용한 공공기관 경영평가제도의 메타평가 연구

The performance of publicness pursued by public institutions is difficult to present simply and clearly with a profit and loss statement such as the ‘bottom line’ used by private companies. Nevertheless, the current performance evaluation system of public institutions does not fully consider the characteristics of public projects and policies. Critical discussions are being raised in that it focuses only on the measurement of profitability creation based on short-term performance.
 Accordingly, this study conducted a meta-evaluation of the overall management evaluation system by applying the perspective of public value management to achieve the mission of creating public value, which is the essential purpose of the establishment and operation of public institutions. An overall review was conducted in terms of the content of public value management. The purpose of evaluation, subject of evaluation, management capacity, governance, performance, and implications for the direction of supplementation were drawn.

Spatial Planning as a Public Management Tool in Poland: Premises and Reality

The aim of this paper is to assess the functioning of spatial planning in Poland in the context of public management objectives. Drawing on the concepts of New Public Management, we use the category of stakeholders and public value generated for stakeholders. Two groups of stakeholders in spatial planning are distinguished, namely public (national and local government) entities, and private entities (including individuals and businesses). We describe the mechanisms of stakeholders’ influence on spatial planning and the effects of this influence on the development of space. We found that the actual spatial planning mechanisms in Poland are aberrational from the perspective of public management. The ubiquity of these aberrations (in diverse municipalities) allows us to rule out the most obvious types of causes, particularly the incompetence or corruption of local authorities or administrative apparatus. Therefore, it is postulated that the causes of the aberrations are structural and inherent to the legal system that impacts spatial planning both directly and indirectly. We propose solutions to improve the situation through the appropriate management of relations with stakeholders in processes implemented by a public entity. The article presents a model of such management. A change in the legal context – above all an amendment of the law regulating spatial planning procedures – provides an opportunity to balance the impact of various stakeholders on spatial planning arrangements.

Municipal Housing Stock Management in Poland from a Public Management Perspective

ABSTRACT This paper identifies the management of municipal housing stock as an area of public management in an urban municipality, taking into account the legal, institutional and market conditions in Poland. In order to achieve this aim, the author examined relevant literature and pertinent legislation and employed an analysis of source (organizational) documentation on the management of municipal housing stock in provincial capital cities. The paper begins by discussing the essence, distinctive characteristics and concepts of public management as a sub-discipline of management sciences. Subsequently, it outlines the specificity of public management in a municipality as a local government unit. Against this background, the author goes on to identify the management of municipal housing stock from the standpoint of public management in an urban municipality by formulating its definition in a broad and narrow sense, followed by a synthetic characterization of this management in a functional and institutional approach, considering its basic organizational models. The research demonstrated that the management of municipal housing stock is subject to progressive marketization and tends to be shaped by such public management mechanisms as hierarchy, market and network. These mechanisms cause this management to operate in practice in a hybrid system.

Collaborative Governance in Desertification Control in China: A Case Study of Hobq Desert

Increasing desertification has been threatening the sustainable development of human society. Accordingly, the topic of desertification has garnered increasing attention in ecological development and environmental protection. Since the reform and opening-up (1978), China has been actively engaged in desertification control practices and has achieved remarkable results. However, studies have discussed China’s achievements in desertification control mainly from the perspective of natural science and science and technology. Studies conducting an in-depth analysis from the perspective of public management have been inadequate. This study considers collaborative governance in public management as a crucial theoretical tool to analyze collaborative governance in desertification control. Based on desertification control practices in China, an analysis framework was formed for collaborative desertification governance. The analysis framework encompasses the following four dimensions: (1)value, specifying the means to effectively achieve the value goal of collaboration; (2) institutions, identifying the measures to ensure the long-term operation of collaborative governance; (3) structure, identifying the specific relationship and content of collaboration; and (4) mechanisms, defining the practices for collaborative governance. In addition, the case of the Hobq Desert was considered to analyze the framework through the aforementioned four dimensions.

Home and community aged care services from the perspective of public value management: relevance and approaches

Public value management is closely related to home-based and community elderly care services: establishing the concept of public value management is helpful to promote home-based and community elderly care services; Promoting home and community service for the aged is helpful to realize public value. From the perspective of public value management, the ways to optimize home-based and community elderly care services are as follows: strengthening publicity and supervision; Expanding public participation and collecting public preferences; Pay attention to the construction of elderly service personnel; And multi-party collaboration to create public value.

Research on the Guiding Path of Online Public Opinion in Universities from the Perspective of Public Management

Research on the Guiding Path of Online Public Opinion in Universities from the Perspective of Public Management

Dilemma and Response Path in the Process of Food Safety Supervision under the Perspective of Public Management

Dilemma and Response Path in the Process of Food Safety Supervision under the Perspective of Public Management

Failure Analysis of State-Owned Enterprises in the New Public Management Perspective: A Case Study of PT. Garuda Indonesia Tbk

This article aims to describe the failure of financial performance from the perspective of New Public Management (NPM) which caused the bankruptcy of the company PT. Garuda Indonesia Tbk. The problem in this research is focused on the financial performance of PT. Garuda Indonesia Tbk failed due to its weakness in increasing effectiveness and efficiency as well as controlling output and outcome in using the resources owned by the company. In order to approach this problem, New Public Management (NPM) theory as a reference is based on seven NPM concepts. The data in this study were collected through literature review from various sources, such as journals, news, and official company documents. This research was conducted using qualitative research methods with a descriptive approach. This study concludes that the bankruptcy of PT. Garuda Indonesia Tbk is caused by several factors, namely control of output and outcome, less than optimal allocation of organizational resources, actions that focus on inputs without paying attention to outputs, and the lack of adaptation and anticipatory actions in the organizational environment.

INSTITUTIONAL STRUCTURAL REFORM BY IMPLEMENTING THE DIGITAL GOVERNANCE

The structural reform strategy is a major driver for modernizing and developing the work system of institutions and raising their abilities for resilience and flexibility in facing local and international challenges and variables to achieve the sustainable development goals. In this context, the study presents the broad features of the components of structural reform as a major driver towards sustainable development with a global perspective to meet the requirements of sustainable development, as an evolution of the New Public Management perspective as a model for administrative reform. This paper deals with contemporary trends in public administration towards structural reform of institutions and digital governance to face local and international changes and challenges, which look to contribute to achieving sustainable development.

Using Sociological Theories and Methods to Analyze the Solutions and Measures of Environmental Pollution Problems.

In order to further improve the effectiveness of environmental pollution control and improve the quality of the atmospheric ecological environment, this article discusses regional environmental pollution control from the perspective of sociological theories and methods. Therefore, the article starts with the characteristics of environmental air pollution, combined with linear regression analysis and PSR model principal component analysis, focuses on the impact factors of environmental pollution, and concludes that the weights of pressure layer, state layer, and response layer for the impact of environmental state are 0.4824, 0.261, and 0.1207, respectively. On this basis, from the perspective of social, collaborative governance, and public management, this article focuses on the political measures of environmental pollution.

How to Promote Public Engagement and Enhance Sentiment Through Government Social Media During the COVID-19 Crisis

In the period of public health crisis, effective and efficient transmission of crisis information to the public through social media is an important support for achieving social stability and orderly online public engagement. From the perspective of public value management, this study systematically investigated how local government agencies in China used social media to promote public engagement and raise public sentiment during the COVID-19 crisis. Using data captured from the “Wuhan Release” Sina Weibo account, the authors studied the factors that influence public engagement, including information sources, language styles, and media types. Further, it explores the influence of the interactive effects of public value with information sources, language styles, and media types on public engagement and public sentiment. The results show that the consistency of government response content and public value promotes public engagement and raises public sentiment. This research provides enlightenment and ideas for cognition, understanding and governance of public opinion in practice.