Corporate Social Responsibility Perspective Research Articles

Hospitality management in times of crisis: a corporate social responsibility perspective

PurposeFrom a hospitality and tourism perspective, the purpose of this study is to analyse the case of Jordan by looking at the implementation of corporate social responsibility (CSR) practices in the hospitality industry and their contribution to the management of the pandemic crisis, with a special focus on large hotels.Design/methodology/approachThe method focuses on a qualitative study based on ten in-depth interviews with senior managers of five-star hotels in Jordan, fully used as quarantine facilities during the COVID-19 pandemic.FindingsThe study reveals how and why the implementation of CSR practices contributes to the crisis management in Jordan, also highlighting the role of the managers and the hotels’ organizational cultures.Originality/valueDrawing from the unique case of Jordan, to the best of the authors’ knowledge, this is the first study which analyses the close relationships between crisis and hospitality management from a CSR perspective, and the impact of organizational cultures and ethical strategies on local stakeholders.

Corporate social responsibility and corporate interlocks: Fortune 500 companies’ performance on the Sustainable Development Goals

PurposeThe role that corporations play in environmental and social sustainability has become increasingly important due to their size and embeddedness in our everyday lives. This study aims to examine the relationship between corporate social responsibility (CSR) and corporate interlocks for the Fortune 500 companies.Design/methodology/approachTo collect data, various sources were used including data web scraped from US Securities and Exchange Commission, Bloomberg ESG, ASSET4, Carbon Disclosure Project and data from each companies’ websites. To measure CSR, this paper uses an original United Nations Sustainable Development Goals (SDG) index, and to measure corporate interlocks, it uses the Bonacich centrality score and has a sample of 401 companies. To account for missing data, Bayesian multiple imputation was used. For the final analysis, linear regression analysis was conducted, for which all the assumptions are met.FindingsThe findings show that for most SDGs, corporate interlocks is an important predictor, but not for all SDGs. In other words, they indicate that corporate centrality remains to be an important variable in most aspects of CSR, but a more nuanced approach is required.Originality/valueThis paper uses the SDGs to provide a granular perspective of CSR, which is stronger and more methodologically rigorous compared to the existing metrics of CSR. Consequently, it provides an original insight into the corporate interlocks literature, which has not been empirically researched using granular CSR data.

Integrated perspective of corporate social responsibility on ASEAN Capital Market Forum members corporate governance code

Integrated perspective of corporate social responsibility on ASEAN Capital Market Forum members corporate governance code

Competence of managers from the perspective of corporate social responsibility: The case study

Sustainable enterprises development and their social responsibility determine harmonic development of entire economy, which constitutes higher priority than a profit value of single company. In the conclusion, managers who manage these companies should take into their account during their managerial activities, the good of entire society, in the same time stop to concentrate exclusively on processes leading directly to maximization of capital productivity. In the light of many analysis and conscious public opinion, this is the way the concept of business should be understood. This paper presents the results of research which the objectives were to elaborate empirical pattern of managerial staff competency profile for the organization operating in the high social responsibility sector and its comparison to the single real life case study. On the bases of the research results it is possible to conclude that managerial consciousness about social responsibility issue happens to be on the satisfactory level, but it does not mean that reality fits the pattern, especially from the perspective of singular competences like for instance honesty.

The Reshaping of Corporate Social Responsibility (CSR) in Covid-19 Times

Given COVID-19's unparalleled status as worldwide public health and economic disaster, the consequences for society, including companies, are nearly unthinkable. Since India became the first country in the world to impose a legal need for CSR in 2014, the concept has been evolving ever since. As India faces the second wave of the Covid-19 epidemic in 2021, a number of recent events have set the ground for dramatic transformations in the way companies approach social responsibility and collaborate with the social sector. The ministry of corporate affairs (MCA) has issued various clarifications on what corporations might consider as part of their CSR spend amid urgent increasing health care needs, as India pushes over four lakh Covid-19 cases per day in April. The most recent statement, made on May 5, was that enterprises may utilize CSR funding to build health infrastructure for Covid-19 care, including medical oxygen and storage plants, as well as manufacture and delivery of oxygen concentrators, ventilators, cylinders, and other medical equipment. This article examines the current epidemic from the perspective of corporate social responsibility (CSR) and its requirement for reshaping.

Green Accounting in Environmental Disclosure and Corporate Social Responsibility Perspective in Indonesia

Green Accounting in Environmental Disclosure and Corporate Social Responsibility Perspective in Indonesia

Роль ответственного лидерства в связи между макиавеллизмом и «разбитыми окнами в организации»

Is it possible to see a livable world from a corporate social responsibility perspective? It canbe possible to find the answer for this question through responsible leadership since corporate social responsibility is managed by responsible leaders and the need for responsible leaders is increasing day by day in the 21st century. Purpose. This research aims to determine the effect of responsible leadership on Machiavellianism and organizational broken windows, and to examine the moderating role of responsible leadership in the relationship between Machiavellian behaviors of employees and organizational broken windows, based on theories of corporate social responsibility and self-regulation. Methodology. Therefore, a quantitative method was preferred in the research and a questionnaire form was used as a data collection tool. Participants are employees who are not in a managerial position at a manufacturing enterprise in Istanbul. Voluntarily, 218 participants gave support to the research with the simple random sampling method. Data were analyzed by using SPSS Statistics 25.0 and SmartPLS 3.3.7 software. The relationship between the variables in the research were measured by “Structural equation modeling based on the partial least squares method”. The scale used in the research were subjected to reliability and validity tests at the measurement model stage. In the structural model analysis, the research model and hypotheses were tested to reveal the direction of relations of the latent variables. Findings. In the consequence of the analysis, Machiavellianism has positive effect on organizational broken windows while responsible leadership has negative impact on Machiavellianism and organizational broken windows. Whereas, it was detected that responsible leadership has a regulatory role in the relation between Machiavellianism and organizational broken windows.

Performance of the Cosmetics Industry from the Perspective of Corporate Social Responsibility and Circular Economy: A Cross?Cultural Current Challenges Faced In the Cosmetics Industry

The makeup industry is a well-known and fast-progressing industry around the world however; they are from a time facing problems. As makeup industries are evolving there is quite an amount of setback and scandals too that they have to face because of the increasing feminine point of view, changes in mindsets, generation change, discouraging advertisement old strategies, increase in offensiveness, and the most horrified one increasing of chemicals that harm. This irresponsibleness had started to put a publicity burden and lawsuits on their shoulders too. This study adopted a questionnaire with a valid sample size of 93. Through SPSS (Statistical Package for the Social Sciences), the tests for normality, validity, correlation, exploratory factor analysis, and regression analysis were conducted. The study found that the product, placement, branding, physical evidence, perspective from makeup users, and usefulness of the advertising content, all have and negative impact on the makeup industry. The study has validated all the results. We also find that the usefulness of advertising content plays an important moderating role in the relationships between product offerings as destination and make-up society. The makeup industry will benefit from the findings of this study in developing beneficial strategies for the promotion of makeup usage, which can be used in future studies as well.

Corporate Social Responsibility Reporting as an Important Communication Tool: Some Evidence from Latvia

The relevance and importance of Corporate Social Responsibility (CSR) have long been recognised in the business sector. Firms, communities, and individuals must shift their perspectives on CSR from voluntary actions to almost obligatory initiatives, especially in terms of corporate communications. This study aims to review the corporate sustainability framework from the perspective of CSR reporting and communication with some evidence from Latvia. The study has used secondary qualitative research methods, reviewing previously published scholarly literature and studies on the selected topic. Environmental impact and measures, society benefits and economic gains are the most important parts of CSR reporting, internal and external communication. In light of the recently experienced environmental, societal and economic challenges, this study advocates concentrating on CSR reporting and increased inquiry into the role of building efficient communication with relevant stakeholder groups – selecting the right channels, frameworks and report verification tools, to improve transparency and credibility. Researchers and practitioners must consider the role of CSR communication in a broader context, given the difficulties connected with economic, environmental and societal challenges, as good communication is critical for mobilisation and deciding on goals through consensus.

Conjuring-Up a Bad Guy: The Academy’s Straw-Manning of Milton Friedman’s Perspective of Corporate Social Responsibility and its Consequences

Corporate Social Responsibility (CSR), the idea that business stewards have a broader range of societal obligations than maximizing shareholder value, is a mainstream theme in contemporary management research, education, and practice. Carroll points to one of its controversial aspects when he describes a clash between management scholars (who are generally pro-CSR) and their neoclassical economic contrarians. This has become an increasingly one-sided conflict with the pro-CSR side prevailing in both business and academia. CSR proponents have generally viewed Milton Friedman as an opponent of CSR. However, we argue that Friedman’s purported opposition to CSR is something of a caricature. We reveal that Friedman was concerned that his advocacy for free market operation would promote pro-social outcomes. Indeed, through his emphasis on creating value for consumers, being good stewards of scarce resources, and avoiding rent-seeking’s inefficiencies, Friedman has more in common with CSR proponents than is sometimes acknowledged.

Consumer attributions for corporate social responsibility: causes and consequences

PurposeThis study aims to investigate the complex relationship between corporate social responsibility (CSR) dimensions and customer loyalty. In particular, this study suggested an intervening process through customer perceived value, which makes banking customers more loyal.Design/methodology/approachUsing a randomised sample of 261 respondents from the Northern Province of Sri Lanka, this study empirically investigates the role of CSR in enhancing customer value and loyalty. The collected data, the study model and hypotheses were assessed by partial least squares structural equation modelling.FindingsAccording to the results, CSR practices that are both strategic and stakeholder-driven have a positive effect on customer loyalty in the banking industry. Further, customer perceived-value positively impacts customer loyalty. Besides, customer perceived-value mediates the association between CSR practices and customer loyalty.Research limitations/implicationsThis study is limited to the banking industry. Thus, future studies can replicate the same research in different sectors like retail, tourism and hospitality, insurance and microcredit institutions, garments, textiles, etc.Practical implicationsThis study suggests specific dimensions of CSR that need to be emphasised while the banking industry designs its loyalty programs.Originality/valueThe notion of customer value has been suggested as a mediating mechanism between diversified CSR perspectives and customer loyalty. Thus, this study proposes a comprehensive framework for enhancing customer loyalty to banks via CSR practices and customer value creation.

Fallacy Bias in Casino Gaming

Fallacy bias is salient in gamblers’ minds and plays a crucial role in motivating gamblers to bet. The bias stems from people’s misconception that independent outcomes are autocorrelated. It makes an indirect but significant contribution to the revenue of casinos. However, from the perspective of corporate social responsibility, casinos should not indulge the bias. To strike the balance, casino practitioners need to understand the triggering factors of fallacy bias and whether the bias varies with gamblers’ characteristics. While gamblers’ racial difference in fallacy bias remains unknown, this study adopted non-participatory observation and analyzed the bets of 501 non-Asian and 206 Asian Roulette gamblers in an Australian casino. Results showed that non-Asian players had a stronger tendency towards gambler’s fallacy than their Asian counterparts. The influences of length and frequency of the latest outcome on the betting decisions did not vary with race. The findings provide useful implications for casino management.

Promoting gender – Equitable agricultural value chains: the role of corporate social responsibility in Nigeria's Niger Delta

PurposeThe purpose of this paper is to critically examine the multinational oil companies' (MOC) corporate social responsibility (CSR) initiatives in Nigeria. Its special focus is to investigate the impact of the global memorandum of understanding (GMoU) on promoting gender-equitable agricultural value chains in the Niger Delta region.Design/methodology/approachThis paper adopts a quasi-experimental design that used survey research technique, aimed at gathering information from a representative sample of the population, as it is essentially cross-sectional, describing and interpreting the current situation. A total of 760 rural women (380 from the treatment group and another 380 from the control group) were sampled across the Niger Delta region.FindingsThe results from the use of a combination of a logit model and propensity score matching indicate a significant relationship between GMoU model and gender-equitable agricultural value chains in the Niger Delta, Nigeria.Research limitations/implicationsThis study implies that CSR of MOCs is a critical factor in the need to integrating gender into agricultural value chains, achieving the goal of increasing agricultural growth and expanding the stable food supply.Originality/valueThis research contributes to gender debate in agricultural value chains from a CSR perspective in developing countries and rationale for demands for social projects by host communities. It concludes that business has an obligation to help in solving problems of public concern.

An empirical study on the impact of corporate social responsibility in the manufacturing and service sector in India

PurposeThis study aims to understand the corporate social responsibility (CSR) perspective of the employees working in manufacturing sector and service sector and further investigates whether there is any significant difference in their opinion on the basis of their gender and their hierarchical position in the organization.Design/methodology/approachIn total, 300 employees of manufacturing and service sector companies have participated in this study. To test the hypotheses, the researcher has used two-way ANOVA, with diagrammatic presentation with the help of SPSS.FindingsThe results showed that there was a non-significant effect of gender on the perceived impact of CSR and employees at various level of hierarchy perceived the impact differently by the type of companies in which they work. Specifically, there was significant difference in the perceived impact for officers, managers and assistant managers in manufacturing and service sector, whereas for executives, the perceived impact varied significantly in manufacturing and service sector.Research limitations/implicationsThis study has analysed the perception of 300 employees including the employees of the manufacturing and service sectors. Also, the analysis is based on two demographic variables, i.e. gender and hierarchical level which may be considered as the limitation of the study.Practical implicationsThe major contribution of this study is the fact that the employees have similar kind of opinion for the efforts and initiatives taken by their companies for CSR practices. The work culture, corporate ethics, managerial support and sectorial priorities do not have much influence on the employees in terms of CSR. However, the employee’s opinion may change after reaching to higher position in organization.Originality/valueThis study is totally unique in nature. As per the researcher’s knowledge, no documented study is available that investigates the CSR perspective of employees from two major sectors, i.e. manufacturing and service sector that validates this study.

Formation mechanism of the quarantine hotel booking intention of potential consumers.

In this paper, we investigated the quarantine hotel (QH) booking intention (BI) of potential consumers from a corporate social responsibility (CSR) perspective. Mixed methods were adopted to explore the formation mechanisms of QH BI of potential consumers when the COVID-19 pandemic recedes. In Study 1, we constructed a theoretical model of QH BI of potential consumers based on grounded theory and put forward research propositions. In Study 2, we tested the robustness of the model and identified the mediating effect through two situational experiments. The research results showed that: (1) Potential customers are more willing to book QHs than normal hotels (NHs). (2) Multiple mediating mechanisms are involved in the effect of the operation as a quarantine facility on BI of potential consumers, including “QH-corporate social responsibility (CSR)-customer trust (CT)-BI” and “QH-CSR-customer gratitude (CG)-BI.” This research not only has theoretical significance for deepening and expanding social exchange theory and hotel CSR theories but also provides guidance for the participation of the hotel industry in the prevention and control of the COVID-19 pandemic and hotel marketing after the pandemic ends.

Influence mechanisms of drug safety: Government regulation and corporate social responsibility perspectives

AbstractIn view of the current status of government regulation (GR) failure and corporate social responsibility (CSR) deficiency of medicines in China, studies on the influence mechanism of drug safety are needed. In the paper, we design a questionnaire to survey the GR and CSR of drug safety in China. Structural equation model (SEM) based on the questionnaire outcomes is performed to evaluate the multivariate relationships among GR, CSR, and drug safety. The role of extrinsic and intrinsic factors influencing the level of drug safety is elaborated. The results illustrate that GR has a direct impact on drug safety.

Does a corporation’s food recall strategy affect its brand image and consumers’ intention to purchase? A study in the context of cereal recall in China

PurposeFood recalls are more potentially harmful than other product recalls. This research aimed to investigate the effect of the recall strategies of food corporations on their brand image and consumers’ purchase intention.Design/methodology/approachThis study adopts a between-subjects experiment of 2 (corporate recall strategy: voluntary recall, mandatory recall) *3 (food recall level (severity): high, medium, low), and recruits 224 consumers involved in cereal product recall in China. The authors inductively examine the effects of voluntary and mandatory recall on consumer perception and behavior intentions in the recall process.FindingsVoluntary recall (vs. mandatory recall) will improve corporate brand responsibility image (vs. brand ability image) and consumers’ purchase intention to focal brand (vs. competitive brand and organic brand). Perceived corporate legitimacy and food safety play a mediating role. The former has a greater positive impact on brand image, and the latter has a more significant favorable influence on purchase intention. Furthermore, recall level has a moderating effect on the association between corporate recall strategy and perceived food safety, but is not significant in the effect of corporate recall strategy on perceived corporate legitimacy.Originality/valuePrevious inconsistent conclusions cannot effectively guide food corporations to manage recall strategies. This paper demonstrates the response mechanism of the recall strategy from the perspective of corporate social responsibility, which is beneficial to food safety crisis management and research.

Gender difference in nutrition and health in Nigeria’s agricultural households: the role of corporate social responsibility in oil-producing communities

PurposeThe purpose of this paper is to critically examine the multinational oil companies’ (MOCs) corporate social responsibility (CSR) initiatives in Nigeria. Its special focus is to investigate the impact of the global memorandum of understanding (GMoU) on gender difference in nutrition and health in the Niger Delta region of Nigeria.Design/methodology/approachThis paper adopts a survey research technique, aimed at gathering information from a representative sample of the population, as it is essentially cross-sectional, describing and interpreting the current situation. A total of 800 women respondents were sampled across the rural areas of the Niger Delta region.FindingsThe results from the use of a combined propensity score matching and logit model indicate that CSR of the MOCs using GMoU model has made significant success in closing the gender difference in nutrition and health in agricultural household in the Niger Delta region. The findings also show that mainstreaming gender in nutrition within the field of agriculture is a critical aspect of strengthening gender and nutrition/health linkages, in recognition of women’s substantial contribution to agriculture production and their central role in household food collection, preservation/processing and preparation.Practical implicationsThis suggests that mainstreaming gender in nutrition offers opportunities to integrate agriculture and health approaches in GMoU projects, which will require increased collaboration and coordination between the MOCs’ and CBD clusters in the field of gender and nutrition to exploit existing complementary and comparative advantages, and to apply a holistic approach in host communities.Social implicationsThis implies that gender and nutrition/health have multiple dimensions and are highly context-specific; and the pathway towards improved food and nutrition security for all should be a gender-equitable process incorporated in CSR programmes and projects in sub-Saharan Africa.Originality/valueThis research contributes to the gender debate in agriculture from a CSR perspective in developing countries and rationale for demands for social project by host communities. It concludes that business has an obligation to help in solving problems of public concern.

A Study on Different Chinese Enterprises' Poverty Alleviation Models in the Context of Internet - Based on the Perspective of Corporate Social Responsibility

The research summarises the pattern of Chinese Internet companies following national policies to fulfil their social responsibility specifically to participate in poverty alleviation programmes proposed by the government. The results of participation in poverty alleviation endeavours on the sustainable development of Chinese Internet platform enterprises themselves are explored. By comparing the poverty alleviation models with those of Chinese production companies that have made outstanding contributions in the field of poverty alleviation, we will summarise the innovations and optimisations made by emerging Internet platform companies in their poverty alleviation models. From the results of the study, firstly, Chinese internet platform companies have a different model of poverty alleviation compared to traditional Chinese companies, but there are also lessons to be learned. Secondly, Chinese internet platform companies have built the fulfilment of social responsibility into their business activities, and have achieved the creation of shared value through the use of platform business, social resources. Suggestions are made for global enterprises to participate in the cause of poverty alleviation and better fulfil their social responsibility colleagues to promote sustainable corporate development.

Gender sensitive responses to climate change in Nigeria: the role of multinationals’ corporate social responsibility in oil host communities

PurposeThe purpose of this paper is to critically examine the multinational oil companies’ corporate social responsibility (CSR) initiatives in Nigeria. Its special focus is to investigate the impact of the Global Memorandum of Understanding (GMoU) on gender-sensitive responses to climate change in oil host communities in Nigeria.Design/methodology/approachThis paper adopts a survey research technique aimed at gathering information from a representative sample of the population, as it is essentially cross-sectional, describing and interpreting the current situation. A total of 1,200 rural women were sampled across the Niger Delta region.FindingsThe results from the use of a combined propensity score matching and logit model indicate a significant relationship between GMoU model and women, gender and climate change in the Niger Delta, Nigeria.Practical implicationsThis implies that CSR of a multinational oil companies is a critical factor in the need for gender-sensitive responses to the effect of climate change.Social implicationsIt suggests that, for adaptation to climate change effects, understanding gender dimensions and taking gender responsive steps be incorporated into GMoU policies and action plans of multinational enterprises.Originality/valueThis research contributes to gender debate in climate change from a CSR perspective in developing countries and rationale for demands for social projects by host communities. It concludes that business has an obligation to help in solving problems of public concern.