Business Perspective Research Articles

Adolf Weber's Munich School of Economics and Its Influence on the Early Bundesbank: The Example of Bernhard Benning

Abstract This article analyses the early years of the history of the Bundesbank from a history of economic thought perspective. The study uses the example of Bernhard Benning, who headed the Economics Department of the Reichs-Kredit-Gesellschaft, one of the major banks owned by the German Reich during the National Socialist era. After the war Benning was appointed a member of the board of directors of the Deutsche Bundesbank for twenty-two years. As a student of Adolf Weber and his Munich school of economics, Benning's views were shaped by classical liberal rather than ordoliberal ideas. His legitimacy in postwar Germany stemmed from his public opposition to war financing and warnings about inflation during the Donner-Benning Debate of 1942–43. In this tradition, the early Bundesbank was Weberian rather than ordoliberal, so, for instance, fixed exchange rates were favored, and a strong business and investment perspective was adopted.

The Effect of Product Selection in Live Streaming on Firm Performance: The Roles of Interaction, Scenario, and Brand-Consumer Congruence

ABSTRACT Purpose Live streaming e-commerce is an emerging e-commerce model within the realm of the mobile Internet, based on video-centric social media interaction. However, there is currently a lack of in-depth research on live streaming from a business perspective and the impact of product selection in live streaming on firm performance. To fill these gaps, the current study investigated how brand – consumer congruence moderates the influence of product selection in live streaming on firm performance and how this effect varies across retailers. Methodology/approach The model and hypotheses were tested by applying partial least squares regression to data collected from 302 online retailers in the Chinese live streaming market. Findings Product selection in live streaming had a significant positive impact on firm performance. Brand – consumer congruence in live rooms partially mediated the relationship between product selection and firm performance. Live room scenario matching and live room interaction had significant positive moderating effects on the main effect of product selection in live streaming on firm performance. Research implications The literature has focused on the impact of live streaming on customer purchase behavior. Few studies have explored the value of live streaming from a business-to-business marketing perspective. Our findings offer theoretical insights into the relationship between product selection and firm performance. Originality/value/contribution This is the first study to examine the value of product selection in live streaming. In addition, it reveals how product selection affects firm performance through brand – consumer congruence. Practical implications This study has implications for online retail managers based on the effect of product selection in live streaming on firm performance and the roles of brand – consumer congruence, interaction, and scenario in live streaming of business-to-business marketing.

Internal communication from a happiness management perspective: state-of-the-art and theoretical construction of a guide for its development

ObjectiveThis study aims to conduct a literature review and meta-analysis on the use of Happiness Management strategies in internal communication. The objective was to extract theoretical constructs of dimensions and indicators for the development of a guide for its application, validated by a panel of experts.MethodsA systematic literature review and meta-analysis was performed under the protocol of the PRISMA Extension Guide of articles indexed in the Scopus database (2019–2024). The total number of extracted documents (n = 479) was screened based on the inclusion criteria, and the sample was delimited by 49 studies. Subsequently, after reading and analyzing the research, the dimensions and indicators of internal communication from a Happiness Management perspective were clustered. This guide was submitted to a panel of 13 experts who determined the reliability and validity of the construct and content using the Content Validity Index (CVI).ResultsThe dimensions and indicators emerging from the literature were validated with an average (X¯\\documentclass[12pt]{minimal} \\usepackage{amsmath} \\usepackage{wasysym} \\usepackage{amsfonts} \\usepackage{amssymb} \\usepackage{amsbsy} \\usepackage{mathrsfs} \\usepackage{upgreek} \\setlength{\\oddsidemargin}{-69pt} \\begin{document}$$\\overline{\\mathrm X}$$\\end{document}) of 3.36/4, achieving a level of inter-judge agreement (CVI) of 0.86, an excellent agreement of 86%, and an average score of 2.90/4 (high). The guide was composed of 9 dimensions of internal communication: Attitudes of the leader, employer or supervisor, Climate and communication policies, Feedback and recognition, Organizational environment and structures, Peer and informal communication, Organizational culture and business perspective, Employee-organization relationship, Communication media and platforms, and Employee attitudes, which brought together 103 variables. These dimensions were then reorganized into the three macro-dimensions of the Happiness Management philosophy: (1) active construction of a healthy work environment and well-being, (2) formation of employees’ positive personality, and (3) active emotional experience during the working day to build the internal communication development guide from the Happiness Management perspective.ConclusionsIntegrating Happiness Management into internal communication can significantly enhance employee well-being and organizational effectiveness. The validated framework provides a detailed guide for aligning internal communication strategies with the Happiness Management principles.

Expat patient's satisfaction of healthcare services in the UAE’s Private Hospitals

Patient satisfaction is the chief parameter for health care services. The UAE receives millions of visitors, tourist every year in addition to its expat resident’s population of around 88%. The increasing trend of multinational residents makes the necessity of a large number of private hospitals in the UAE. The Private hospitals face challenges in business perspective, economy and customer service. Providing quality healthcare services are mandatory by law and to sustain the healthcare business in the UAE. The patient experience in the hospital needs to be converted into patient satisfaction through providing quality of healthcare services. This study takes an insight of expat patients’ satisfaction to assess the characteristics of quality healthcare services in the UAE’s private hospitals.

The Insurance Business Perspective on the Risk of Transporting Electric Vehicles by Sea

The Insurance Business Perspective on the Risk of Transporting Electric Vehicles by Sea

Business and Customer-Based Chatbot Activities: The Role of Customer Satisfaction in Online Purchase Intention and Intention to Reuse Chatbots

In the online shopping context, brands aim to achieve a high level of profit by providing better customer satisfaction by using various artificial intelligence tools. They try creating a satisfactory customer experience by creating a system that provides never-ending customer support by using dialog-based chatbots, especially in the field of customer service. However, there is a lack of research investigating the impact of business and customer-based chatbot activities together on online purchase intention and the intention to reuse chatbots. This research considers the use of chatbots as a marketing tool from both customer and business perspectives and aims to determine the factors that affect the customers’ intention to purchase online and reuse chatbots. Accordingly, the impact on customer satisfaction with chatbot usage, which is based on chatbots’ communication quality and customers’ motivations to use chatbots, on online purchase intention and intention to reuse chatbots was examined. Through an online questionnaire with two hundred and ten participants, employing structural equation modeling, we revealed that customer satisfaction with chatbot usage has a greater impact on the intention to reuse chatbots than on online purchase intentions. In addition, chatbot communication quality has a greater impact on customer satisfaction with chatbot usage than customers’ motivation to use chatbots. To solidify these findings, confirmatory factor analysis, along with reliability and validity assessments, were implemented within the analytical framework to provide robust support for the study’s hypotheses. These findings not only provide empirical evidence and implications for companies in online shopping but also extend the understanding of AI tools in marketing, highlighting their subtle impact on consumer decision-making in the dynamic digital marketplace.

Performance Analysis of Slamet Riyadi Hospital Pharmacy Installation Surakarta Using Balanced Scorecard Method

This study aims to determine the extent to which the performance of the Pharmacy Installation of the Hospital Class III 04.06.04 Slamet Riyadi Surakarta with the Balanced Scorecard method. This study is a non-experimental study with an exploratory and descriptive design. Data were collected retrospectively and simultaneously with in-depth interviews with pharmacists of the pharmacy facility, staff and patient questionnaires, and direct observation. Data were analyzed descriptively and compared with existing standards. The findings indicate that 1) Financial perspective performance, TOR values are not yet in accordance with standards, the average GPM value is in accordance with the standard of 20-33% and the GROS value has not met the standard. 2) Customer perspective performance shows that there is high patient satisfaction with the performance of the Hospital Pharmacy Installation. However, there is a significant gap between satisfaction with its performance and patient expectations. Customer retention has increased customer acquisition in period one to period two. 3) Internal business perspective performance shows that drug availability reaches an optimal 100%, dispensing time for compounded prescriptions meets the standard, but for non-compounded prescriptions has not met the standard. PIO is delivered optimally 100% on information on indications, dosages, rules of use, side effects and related contraindications and how to store drugs have not been given to all patients. 4) The performance of the learning and growth perspective shows that satisfaction and work enthusiasm have a high category and the Hospital Information Management (SIM) system has not been optimally integrated. 5) The results of the SWOT analysis are included in quadrant II with a diversification strategy.

Sex Trafficking in Asia: A Review from Business and Organisational Perspectives

The sex trafficking industry has evolved into a persistent and globally prevalent problem, notably in Asia. It is fundamentally a business-oriented and profit-driven activity. Political, social, and economic issues influence the modus operandi of sex traffickers. The majority of existing studies on sex trafficking in Asia are studied from several viewpoints, including human rights, feminists, and migration, with the least emphasis on the traffickers’ economic and organisational issues. Therefore, this paper will discuss the root causes of sex trafficking in Asia and examine it from a business economic and organisational standpoint, by analysing extensive literature and examining primary and secondary sources. According to these sources, three important factors contribute to the crime of sex trafficking: the supply of potential victims for exploitation in the source countries, the constant demand for trafficked victims in the destination countries, and the presence of organised crime groups acting as intermediaries in the market-driven business enterprise.

Linkages between service recovery system and customer justice perceptions: A multi-level model of employee service recovery performance.

Past research aimed at service recovery has focused on actions that are taken to retain customers, and the possibility of overcoming the mistakes of service delivery, though the multidimensional nature of the service recovery process has begun to move beyond the complaint handling process. In this paper, we identify the most important issues addressed in service recovery and present a framework for addressing them. We used an extensive integrative review methodology. Between 1988 and 2017 the number of articles in these journals was kept between 26 and 30. The majority took a business perspective to study services recovery, while a minority took an inter-disciplinarity perspective. The study's findings are expected to provide insights into the antecedents and consequences of service recovery performance, particularly how job resources and demands influence employee burnout and work engagement, which in turn affect service recovery performance and customer perceptions of justice. The research aims to contribute to the discourse on service recovery by building a multi-level model that explains the service recovery performance of frontline employees and the impact of the service recovery system on customer justice perceptions. Thus, this research is expected to contribute to robust conclusions on the antecedents and consequences of employee service recovery performance nested within the unit-level construct, i.e., the service recovery system.

Artificial Intelligence & the Capacity for Discrimination: The Imperative Need for Frameworks, Diverse Teams & Human Accountability

The increasing integration of Artificial Intelligence (AI) in various industries has led to concerns about how these systems can perpetuate discrimination, particularly in fields like employment, healthcare, and public policy. Multiple academic and business perspectives on AI discrimination, focusing on the need for global policy coordination and ethical oversight to mitigate biased outcomes, ask for our technical innovators to create contingencies that will better protect humanity’s experience with AI’s ever-expanding reach. Central to the key constructs such as biased datasets, algorithmic transparency, and the global governance of AI systems can function as a harmful drawback to these systems. Without adequate data governance and transparency, AI systems can perpetuate discrimination. AI's ability to discriminate stems primarily from biased data and the opacity of machine learning models, necessitating proactive research and policy implementation on a global scale. These frameworks must transcend the limitations of the experiences or perspectives of their programmers to ensure that AI innovations are ethically sound and that their use in global organizations adheres to principles of fairness and accountability. This synthesis will explore how these articles advocate for comprehensive, continuous monitoring of AI systems and policies that address both local and international concerns, offering a roadmap for organizations to innovate responsibly while mitigating the risks of AI-driven discrimination.

Appraising the Determinants and Outcomes of Islamic Financial Literacy through the Lens of a Systematic Literature Review

This research illuminates the determinants and outcomes of Islamic financial literacy as scrutinized in prior investigations. A systematic literature review unfolded across the Scopus database from 2016 to 2023. This investigation encompasses 22 articles from the 40 scholarly works extracted from the Scopus database. The Journal of Islamic Accounting and Business Research emerges as the most prolific disseminator of insights into the determinants and outcomes of Islamic financial literacy, credited to its robust publication frequency throughout the year. The autonomous and reliant facets of Islamic financial literacy were predominantly studied, with emphasis not only on individual dynamics but also on business perspectives. The determinants instigating Islamic financial literacy congregate within the affective, conative, family influence, self-controlled, and demographic predictors. Conversely, the ramifications stemming from Islamic financial literacy manifest in cognitive, affective, and conative dimensions, leaving an indelible imprint on the business realm. Geographic focus reveals a concentration of prior investigation within Muslim-majority nations, predominantly Indonesia. Furthermore, the investigation discovers that past studies were mainly conducted in the context of Islamic banking. The evidence from the present study provides input to researchers in conducting further research on Islamic financial literacy.

The Role of Edge Computing in Driving Real-time Personalized Marketing: a Data-driven Business Perspective

The fast pace of marketing innovation in the digital age has sparked a growing need for instant, personalized conversations with customers. This study investigates the vital significance of edge computing in elevating real-time personalized marketing by reducing latency, improving speed of data processing, and allowing companies to quickly, data-driven decisions. Through a rigorous investigation, the research reports on the ways edge computing solves problems linked to cloud solutions, like bandwidth issues and privacy matters, providing a more effective framework for localized data management. Conducting a mixed-methods study using case studies and quantitative performance metrics, this research showcases important enhancements in consumer engagement and conversion rates amongst enterprises that have implemented edge computing for their personalized marketing efforts. Findings indicate a reduction of 30% in data transfer latency and a 25% higher level of interactions with customers in real time as a result of marketing activities made possible by the edge. The paper wraps up with a look at the innovation of this method in the face of technological innovations and presents recommendations for firms attempting to raise consumer engagement via personalized marketing approaches facilitated by edge computing.

Circular economy practices in the oil and gas industry: A business perspective on sustainable resource management

Circular economy practices in the oil and gas industry: A business perspective on sustainable resource management

Pengelolaan Cold Storage 1.000 Ton Di Muara Baru Jakarta: Perspektif Ekonomi Kelembagaan Baru

Fish cold storage was built by the Ministry of Maritime Affairs and Fisheries in various regions as one of the implementations of the National Fish Logistics System policy, which aims to maintain the availability of fish for industrial raw materials and domestic consumption. The cold storage of 1,000 tons was established to become a role model for the government's buffer stock facility in the Jakarta area. However, its implementation is still experiencing obstacles because its use is not optimal and has not attracted the interest of fisheries players in the broader scope. The research objective is to examine the institutional system implemented in managing cold storage of 1,000 tons from a business perspective. The research uses a case study method in government cold storages located in Muara Baru, North Jakarta. The institutional analysis of cold storage management was analyzed descriptively and qualitatively using the New Institutional Economic Theory approach. The research results show that the institution of cold storage of 1,000 tons still needs to improve its management. The aspects that contribute most to the lack of business performance in cold storage are property rights and, flexibility and adaptability. The implications that can be given are institutional improvements through 1) developing business models that are more tailored to user needs, 2) establishing bodies or institutions that are more authoritative in public services, 3) aligning incentives and building cooperation with a wider range of users, 4) implementation of standard procedures balanced with commitment to compliance from stakeholders and strong controls, 5) increased speed and flexibility of services and 6) competitive pricing.

РЕЄСТРАЦІЯ ПРАВА ІНТЕЛЕКТУАЛЬНОЇ ВЛАСНОСТІ НА ОСНОВІ ТЕХНОЛОГІЇ БЛОКЧЕЙН

The widespread implementation of blockchain technologies fundamentally changes many processes in the socio-economic and cultural life of modern society. The high level of investment in the implementation of this technology, especially in the field of digital art, confirms the perspective and high interest of business in the further development of the blockchain. At the same time, the appearance of a large number of digital works of art and the possibility of electronic access to the latest developments actualize the issue of copyright protection and quick obtaining of intellectual property (IP) documentation. This issue is also important for teachers and educational institutions because it allows them to protect the results of their work, promote innovation and knowledge in the field. The use of non-fungible tokens is one of the most promising directions for the protection of intellectual property. The article analyzes the experience of implementing blockchain technologies in the process of obtaining intellectual property documents and patents, and copyright protection in general, and also considers systems and platforms designed for copyright protection. We present the model of authorship registration and obtaining IP documents based on blockchain technology. The user’s authorship will be represented in the form of a non-fungible token (NFT), which contains all information about this intellectual property and confirms the user's right to it. Each NFT is unique, allowing creators to present their creations in digital form with guaranteed proof of authorship. In addition, the article presents a fragment of the requirements for the tokenomics model and a diagram of the interaction of agents in the context of the functioning of tokenomics and the model as a whole. During the research, an NFT model was developed. It represents an intellectual property document certifying the authors’ rights to intellectual property objects. We implemented a smart contract that manages the creation and transfer of NFTs using the Cadence language on the Flow blockchain. In addition, the key functional requirements for the system were implemented, among them: registration of authors and experts (reviewers), adding keywords for the selection of experts (reviewers), searching for relevant experts by keywords, implementation of payment functions for reviewers for work performed.

The Impact of Quantum Computing on Financial Risk Management: A Business Perspective

The rapid advancement of quantum computing is poised to revolutionize industries, particularly in areas requiring complex computational power. This paper explores the potential impact of quantum computing on financial risk management from a business perspective. Traditional risk management models struggle to cope with the increasing complexity of global financial systems, making quantum computing a promising solution. By leveraging quantum algorithms, financial institutions can optimize risk assessment, enhance portfolio management, and significantly improve predictive models. This paper examines key algorithms and their applications in finance, discusses the challenges and opportunities in adopting quantum solutions, and presents case studies of early adopters. The findings suggest that quantum computing can offer a competitive advantage to businesses by providing superior risk analysis capabilities. However, limitations in technology, infrastructure, and expertise remain significant hurdles. This study contributes to the growing discourse on quantum computing by providing actionable insights for businesses looking to integrate quantum solutions into their risk management strategies.

The Perspective of Value Creation Company: Value Creation and Measurement

Value seems to be an ever - present term, major problem is there is no clear definition with respect to all business perspectives. Marketing people define it differently, finance team’s definition is different and operations and HR people will define it completely different. Success of any commercial activity is driven by its strategies related to product markets and financial markets. In both the spheres the theme that drives decision making for a company would be its ability to create value. This research article aims to throw light on creation of value by a company and measuring it using various methods.

Solutions to improve quality, create breakthrough in training, fostering, attracting and employing talents in Vietnam

In order to create the possibility of economic breakthrough development, remove economic institutional bottlenecks, release resources, and develop the economy quickly and sustainably in Vietnam in the coming time, it is impossible not to mention solutions to improve the quality, create breakthroughs in training and fostering talents. This is one of the important solutions in the context that the Party and State require the application and development of science and technology more and more extensively in all fields and all sectors in Vietnam. The article focuses on researching the the political basis, legal basis, and practical basis for training, fostering, attracting and employing talents in Vietnam. Meanwhile, statistics on undergraduate and postgraduate training in the period of 2016–2022, the training level of the workforce and the Global Talent Competitiveness Index show that Vietnam has not achieved many positive changes in training, fostering, attracting and employing talents as expected. The article is approached from many different aspects, including the perspective of leaders and managers at the head of state agencies, the perspective of businesses and the perspective of the university teaching staff and scientific research workers themselves. On that basis, the article points out the key contents that need addressing so as to build solutions to improve quality, create breakthroughs in training, fostering, attracting and employing talents in Vietnam in the context of international integration and science and technology development. The main contributions of the article focus on the identification of the concept of “talent”, the criteria for determining “talent” and the renewal of awareness of policies and laws on training, fostering, attracting, employing, introducing and recommending talents.

Defining nursing entrepreneurship from the point of view of future professionals: A qualitative study

IntroductionEntrepreneurship comprises the development of novel projects, products, and strategies, both from a business perspective and in the context of nursing care. Despite ongoing debate as to whether entrepreneurship should be considered a distinct academic discipline, this subject remains largely unexplored within the health sciences. There is a paucity of published work examining whether entrepreneurship constitutes a specific competence and what nurses and nursing students understand by entrepreneurship. This study aims to identify, on the basis of the beliefs of nursing students from different countries, what entrepreneurship in nursing is. Based on these responses, a definition of entrepreneurship in nursing that responds to society's current needs is proposed. MethodologyQualitative descriptive methods were employed to gather insights from first- and second-year students across four nursing faculties: two located in Colombia, one in Peru, and one in Spain. The students were tasked with defining entrepreneurship within the nursing context. This inquiry was posed at the outset of the educational sessions on entrepreneurship, ensuring that the students had no preexisting information. The responses were collected using the digital platform Mentimeter, which allowed the students to submit their answers via mobile devices. Data were analyzed using thematic analysis. ResultsA total of 160 written responses were received, analyzed, and categorised by the research team. Finally, 24 codes were obtained, which were grouped into 5 main themes: Healthcare and patient support, Innovation in nursing, Continuous professional improvement, nurses' contributions to society, and own project development. ConclusionDrawing from the experiences and beliefs of nursing students, entrepreneurship is characterized as the ability to innovate, conduct research, and advance scientific knowledge, thereby achieving continuous improvement in care while engaging with environmental and societal contexts.

China in Africa: companies as enablers and beneficiaries? An empirical evaluation of state-business relations in the Forum on China-Africa Cooperation

Abstract China’s strong economic presence in Africa has resulted in an increased interdisciplinary debate. Our contribution is the incorporation of a business perspective by uncovering the prominence and role of business in China’s diplomatic Africa engagement. Our theoretical contribution by applying the state-business relations (SBR) literature is to examine whether established frameworks can be expanded by an international dimension through intergovernmental initiatives like the Forum on China-Africa Cooperation (FOCAC). The paper conducts a document analysis of all declarations and Action Plans of all FOCAC conferences in the period 2000–2021, combining both a content and a thematic analysis based on an explorative and iterative coding process. Our data suggests that the prominence of businesses has increased while the scope of their activities and the number of focus sectors (especially infrastructure) has risen particularly since 2012. Companies are considered as enablers for political and economic goals in the state-driven FOCAC. We find that SBR frameworks are applicable to international contexts and propose an expanded SBR approach integrating transnational intermediary institutions like the intergovernmental FOCAC and transnational business platforms which facilitate positive state-business relations across countries and a conducive business environment.