Expat patient's satisfaction of healthcare services in the UAE’s Private Hospitals

Abstract

Patient satisfaction is the chief parameter for health care services. The UAE receives millions of visitors, tourist every year in addition to its expat resident’s population of around 88%. The increasing trend of multinational residents makes the necessity of a large number of private hospitals in the UAE. The Private hospitals face challenges in business perspective, economy and customer service. Providing quality healthcare services are mandatory by law and to sustain the healthcare business in the UAE. The patient experience in the hospital needs to be converted into patient satisfaction through providing quality of healthcare services. This study takes an insight of expat patients’ satisfaction to assess the characteristics of quality healthcare services in the UAE’s private hospitals.