Based on a bench-scale impinging entrained-flow gasifier and visualization system, the conversion of particle group and a single coal particle in the impinging-flow zone below the burner plane is investigated in-situ. The axial evolution of particle group including particle size, particle concentration, velocity field and spatial distribution is characterized with image processing algorithm and statistical method. The particle fragmentation, single particle conversion process and volatile oxidation behavior are discussed. The results indicate that the Sauter mean diameter (SMD) is distributed in 560–720 µm in all statistical regions, and the particle concentration is distributed in 20,000–360,000. With the axial downward movement of the particle group, the SMD, particle concentration and spatial distribution frequency show an overall decreasing trend. The proportion of particles ranging in the velocity interval of 0–4 m/s increases in the three impinging-flow zones, which are 85.76 %, 92.33 % and 97.88 %, respectively. The fragmentation mode of a single coal particle can be classified into central fragmentation and peripheral fragmentation. The occurrence probabilities of the two modes in the upper impinging-flow zone are more than one-third, indicating that the particles tend to be fragmented near the burner plane. The conversion of a single coal particle can be divided into heat up and pyrolysis, volatile oxidation, volatile/char oxidation and char oxidation. In the upper impinging-flow zone, less than 30 % of the particles are in volatile oxidation stage, while about 50 % of the particles are in char oxidation stage. With the axial downward movement of the particle group, the proportion of particles in char oxidation stage decreases, while the proportion of particles in volatile oxidation stage shows an opposite trend. A macroscopic description of ignition and propagation of particle volatile flame is proposed. The propagation of volatile flame between singles particles can be extended to the propagation of volatile flame within particle groups.