Performance Support Tools Research Articles

Travel to Southeast Asia: Learning About Southeast Asia through Augmented Reality

‘Travel to Southeast Asia’ application is one of Augmented Reality (AR) technology. Learn about Southeast Asia is very important and has been emphasized in high schools. However, there are some students who are bored and not interested in learning geography especially related to foreign countries due to lack of exposure and information about it. So, the main purpose of this project is to develop an educational application based on Augmented Reality for students to interest them in learning about Southeast Asia. Students also can identify eleven countries in Southeast Asia by using this application and gain some knowledge related to the countries. Unity software is the main software to develop this Augmented Reality because Unity engine can support the high quality of audio and visual effects to ease the development of the project. This project developed by using ADDIE Model as a dynamic and flexible guideline for building effective training and performance support tools. This research was evaluated by among 15 students from Sultan Idris Education University who pursuing a Bachelor of Education (Geography) with Honor by using quantitative methods through online questionnaire. This questionnaire was distributed to the respondents for evaluation based on Usefulness, Satisfaction and Ease of Use (USE) questionnaire. As a result of the questionnaire, majority of respondents gave positive feedback and interested with ‘Travel to Southeast Asia’ application. Based on the research, learning about Southeast Asia using Augmented Reality provides better knowledge and understanding.

HI I CARE MNEMONIC ON MEDICATION ADMINISTRATION SKILLS AMONG UNDER GRADUATE NURSING STUDENTS

Background: A study conducted on HI I CARE: A mnemonic device to frame safe patient encounters and support simulation experiences for novice nursing students by Velinda J. Chapman et,al. concluded that the mnemonic helped the novice students to remember and organize key safety behaviors and patient care activities. Methods: Non experimental Cross Sectional design was used. HI I CARE mnemonic based procedural checklist was prepared to assess the student’s performance and Opinionnaire collected about the HI CARE mnemonic. Results: Data analyzed using the descriptive statistics. Students were able to do the procedure without missing the steps with the assistance of the mnemonic. Study results shows that the HI I CARE mnemonic was effective as a performance support tool for the nursing students.

Improving Team Performance and Patient Safety on the Job Through Team Training and Performance Support Tools: A Systematic Review

IntroductionEfforts to improve teamwork in health care have received considerable attention. The current systematic review was conducted to identify recent studies that implemented practices to improve teamwork and were associated with positive improvements on the job.MethodsElectronic searches of 2 databases (i.e., CINAHL and MEDLINE) were conducted to identify relevant articles published between 2008 and 2018.ResultsTwenty articles were selected for inclusion in this review. The studies most often used quasiexperimental designs and interventions were applied in a variety of hospital settings including labor and delivery, operating rooms, and emergency departments. Across studies, measures assessing teamwork skills on the job were most often collected and showed sustained improvements up to 12 months. Moreover, evidence of improved clinical processes (e.g., compliance with guidelines and efficiency) and increased patient safety (e.g., reduction in adverse events) was found in both studies of team training interventions, as well as in those that introduced performance support tools (e.g., checklist).ConclusionsThe results of the current review are consistent with previous research and add to the evidence base on the practices to improve teamwork within hospital settings. Although efforts to improve teamwork have spread to other health care settings such as office-based care, published studies are lagging behind.

HI I CARE: A mnemonic device to frame safe patient encounters and support simulation experiences for novice nursing students

BackgroundRemembering the many safety behaviors and patient care activities expected during a patient encounter can be difficult for novice nursing students. The HI I CARE mnemonic device was created to assist novice nursing students to remember and organize key safety behaviors and patient care activities. Subsequently, the mnemonic device was drafted into a checklist to be used as a performance support tool for students’ first simulation experience. MethodsA survey was designed and administered to beginning nursing students to explore their perception if the HI I CARE mnemonic device helped to (1) reduce anxiety prior to simulation experiences; (2) plan, organize, and deliver care; and (3) integrate classroom learning into the simulated patient encounter. ResultsOverwhelmingly, participants agreed or strongly agreed that the HI I CARE mnemonic helped to achieve these goals. ConclusionThe HI I CARE mnemonic device and correlating checklists are effective performance support tools that can be used to help novice nursing students to recall key safety behaviors and organize patient care activities in the nursing skills laboratory and the simulation setting. This mnemonic device, as a performance support tool, offers associate degree nursing students the opportunity to develop optimal habits that exemplify the safe patient encounter.

A literature review: efficacy of online learning courses for higher education institution using meta-analysis

The Internet has made online learning possible, and many educators and researchers are interested in online learning courses to enhance and improve the student learning outcomes while battling the shortage in resources, facilities and equipment particularly in higher education institution. Online learning has become popular because of its potential for providing more flexible access to content and instruction at any time, from any place. It is imperative that the researchers consider, and examine the efficacy of online learning in educating students. For this study, the researchers reviewed literature through meta-analysis as the method of research concerning the use of ADDIE (Analysis, Design, Development, Implementation and Evaluation) framework for designing and developing instructional materials that can provide wider access to quality higher education. This framework can be used to list generic processes that instructional designers and training developers use (Morrison et al., 2010). It represents a descriptive guideline for building effective training and performance support tools in five phases, as follows: 1.) Analysis, 2.) Design, 3.) Development, 4.) Implementation, and 5.) Evaluation. The researchers collected papers relating to online learning courses efficacy studies to provide a synthesis of scientifically rigorous knowledge in online learning courses, the researchers searched on ERIC (Education Resources Information Center), ProQuest databases, PubMed, Crossref, Scribd EBSCO, and Scopus. The researchers also conducted a manual search using Google Scholar. Based on the analysis, three main themes developed: 1.) comparison of online learning and traditional face-to-face setting, 2.) identification of important factors of online learning delivery, and 3.) factors of institutional adoption of online learning. Based on the results obtained 50 articles. The researchers examine each paper and found 30 articles that met the efficacy of online learning courses through having well-planned, well-designed courses and programs for higher education institution. Also, it highlights the importance of instructional design and the active role of institutions play in providing support structures for educators and students. Identification of different processes and activities in designing and developing an Online Learning Courses for Higher Education Institution will be the second phase of this study for which the researchers will consider using the theoretical aspect of the ADDIE framework.

Instructional Design of the WaW e-courses

The current paper describes the process of the instructional design for the production of the WaW project e-learning courses by adapting the handbooks generated at intellectual outputs 3 and 4 (IO3, IO4: “21 st Century Skills Handbook” and “Crowd-funding Handbook”) to e-learning context. The aim was to produce and develop online e-learning materials suitable for the needs of the target group, as well as to develop innovative online learning content, e.g. video courses, animation, scenarios, etc, in order to foster learning and self-development skills. Users will be females representing all the different target groups while being either employed or unemployed, interested in creating the appropriate mindset and conditions. The ADDIE model (Analysis, Design, Development, Implementation, and Evaluation) was used for the production of the e-courses, not only because it is the generic process traditionally used by instructional designers and training developers, but mostly because it represents a dynamic, flexible guideline for building effective training and performance support tools. Instructional theories, such as behaviourism, constructivism, social learning and cognitivism, were taken into account as they also play an important role in the design of instructional materials.

The Future of Learning at the Workplace Is Augmented Reality

The next generation of performance support systems and tools for learning at the workplace are likely to be delivered in augmented reality (AR). Although there are many impressive prototypes and bespoke applications, interoperability has been neglected. To fix this, an IEEE Computer Society working group is creating a data format for the enrichment and exchange of AR learning content.

Global MedAid

This paper outlines an m-learning solution, ‘Global MedAid', which aims to provide learning resources and tools for personnel in various roles in disaster or emergency situations. It outlines the development process and presents the design considerations and solutions for developing a cross-platform application combining a wide range of media types for on-line and off-line use, depending on whether or not there is access to a data signal. The design process took into account current mobile health and related applications, addressing the ways in which both educational resources and performance support tools could be combined and accessed in the field. The paper also shows how partners and users have been involved in the design process and in the evolution of the app. The resulting Proof of Concept has been evaluated with over a hundred users across 21 countries, and initial findings show that users thought it was both useful and effective.

Managing personal health information in distributed research network environments

BackgroundStudying rare outcomes, new interventions and diverse populations often requires collaborations across multiple health research partners. However, transferring healthcare research data from one institution to another can increase the risk of data privacy and security breaches.MethodsA working group of multi-site research programmers evaluated the need for tools to support data security and data privacy. The group determined that data privacy support tools should: 1) allow for a range of allowable Protected Health Information (PHI); 2) clearly identify what type of data should be protected under the Health Insurance Portability and Accountability Act (HIPAA); and 3) help analysts identify which protected health information data elements are allowable in a given project and how they should be protected during data transfer. Based on these requirements we developed two performance support tools to support data programmers and site analysts in exchanging research data.ResultsThe first tool, a workplan template, guides the lead programmer through effectively communicating the details of multi-site programming, including how to run the program, what output the program will create, and whether the output is expected to contain protected health information. The second performance support tool is a checklist that site analysts can use to ensure that multi-site program output conforms to expectations and does not contain protected health information beyond what is allowed under the multi-site research agreements.ConclusionsTogether the two tools create a formal multi-site programming workflow designed to reduce the chance of accidental PHI disclosure.

The Driving Forces for Design Project Effectiveness

This study attempts to look at the internal and external factors which result in improved interior design project management through the proposal and empirical validation of a theoretical model. The model incorporates three major dimensions: users' technology readiness, their perceptions of information system quality, and project management effectiveness. Sample data collected from 50 interior design companies located in north, central and southern urban cities in Taiwan (n = 497) were analyzed using structural equation modeling (SEM). Results showed that both users' technology readiness and information system quality have positive effect on project effectiveness. Specifically, technology readiness influences project management effectiveness indirectly through information system quality, indicating that it is crucial for organizations to invest and enhance quality technological performance support tools in conjunction with fostering users' acceptance and readiness of technology adoption and application.

The assessment interaction plan-A tool for driving performance improvement through analysis to application

The assessment interaction plan (AIP) is a performance support tool developed by members of the Canadian Defence Academy's Directorate of Learning Innovation. This article provides a brief overview of the performance gap that led to the creation of the AIP, its function within the overall courseware design process, a description of its components, and an example of its application followed by a case study.

Performance support tools, tactics, and trends

Performance support tools, tactics, and trends

Performance support that adds value to everyday lives

At the beginning came the job aid. Now, we incline toward performance support tools (PSTs), sometimes fondly described as “job aids on steroids.” PSTs that support employee performance have been studied, but scant attention has been paid to the PSTs that add to people's everyday lives beyond work. We studied 30 diverse people, voluntary PST users, to gauge their opinions and attitudes about such widely available PSTs as MapQuest, VideoJug, eHow, WebMD, and Turbo Tax.

Performance support tools and strategies

Performance support tools and strategies

Potential roles for performance support tools within library systems

PurposeThe aim of the research was to design and evaluate a prototype electronic performance support system (EPSS) for libraries.Design/methodology/approachBased on the theory of performance support and usability problems identified in the use of academic libraries, a performance support system for using the Dewey Decimal Coding system was designed, implemented and evaluated. The system embedded two components: a tutorial to develop knowledge and two games to develop skills. An experimental evaluation was conducted with three groups of students to assess the effects of the two components.FindingsThe study found that students found the system useful. There was a large difference in confidence in own knowledge (in favour of the groups who studied the tutorial component), approaching statistical significance. Although no major usability problems were identified, some specific problems surfaced that should be addressed in future work. Results from staff (who also used the system) confirmed the findings from students and also highlighted the scaffolding function of the EPSS.Research limitations/implicationsThis research has shown the viability of performance support for academic libraries. However, it identified issues for future research, including the inclusion of sound and speech, dynamic adaptability of content to make the system more suited to specific libraries and academic disciplines, and integration with existing library systems and virtual learning environments.Originality/valueThe study has extended the concept of performance support to the domain of academic libraries. Given its wide applicability, the system should be valuable to academics and students worldwide.

Performance support tools: Delivering value when and where it is needed

Performance support tools: Delivering value when and where it is needed

How can academics stay in control?

As universities transform into enterprises, academics are facing new challenges, especially in their teaching. This is because of the demands for student-centred programmes that offer more flexibility, the use of Course Management Systems such as Blackboard, and the expectation that instructors will perform (more) efficiently and effectively. In this research, the focus is on teaching-related activities to support instructors to stay in control, given these increasing pressures. A Personal Performance Model that shows key aspects of academics’ performance relating to teaching tasks was developed. A series of studies relating to gaps between expected and actual performance was carried out using the Human Performance Technology methodology. As an intervention based on these gaps, a Personal Performance Support Tool was developed to support instructors with their time and task management in relation to teaching, as well as to develop an elaborated insight on how to support instructors as they respond to changing expectations for their teaching performance. Key steps to guide universities in implementing such a support tool have been identified as a result of the research.

TPMS: A performance support tool for cisco training program managers

This paper has explored the impact of TPMS, a performance management and support tool for trainers, on the work of Training Project Managers on the Customer Advocacy Training team within Cisco Systems. TPMS was shown to support the work of PMs through all stages of the ADDIE model. While its focus on the management of the training development process makes it different from other ID tools, TPMS is nonetheless a tool that supports the work of instructional designers. Depending on the route the CA team chooses to follow, TPMS could evolve to a Knowledge Management System (KMS) ID that not only manages the development process but also provides more advanced capabilities for collaboration.

A Cognitive Task Analysis of Coordination in a Distributed Tactical Team: Implications for Expertise Acquisition

A Cognitive Task Analysis (CTA) was conducted to examine distributed team coordination expertise. Knowledge associated with air wing strike team coordination challenges was elicited from E-2C Naval Flight Officers (NFOs) with varying levels of experience, and was assessed using a methodology consisting of multiple qualitative assessment techniques. Results include: (1) insight into the organizational structure of NFO team coordination knowledge; (2) rich representations of NFO team coordination knowledge that may be used to populate training and performance support tools; (3) experience-related differences in the use of knowledge and skill to support team coordination; and (4) knowledge and skill categories that support team coordination. Each of these results may contribute to the design of performance support tools and training guidelines, strategies, and content that enhances team coordination.

Award-winning performance & consulting an interview with Burt Huber

Performance ImprovementVolume 40, Issue 7 p. 28-33 Article Award-winning performance & consulting an interview with Burt Huber† Gary Dickelman, Gary Dickelman Gary J. Dickelman is the Chief Knowledge Officer for Christensen/Roberts Solutions of Woodbridge, Connecticut, and continues to develop and promote unique performance support tools with Epiance (formerly Guru, Inc.). He specializes in the application of KM, human factors engineering, learning technologies, information technology, and business process engineering to the creation of systems that human beings can actually use. Dickelman's work includes electronic performance support systems for human resources management, customer service, financial services, health care, and business process re-engineering. He is a member of the International Society for Performance Improvement, the American Society for Training and Development, and the Association for Computing Machinery. He is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and is the author of numerous articles for industry periodicals. He is webmaster for Innovations in Performance Centered Design (http://www.pcd-innovations.com), editor for epss.com! (http://www.epss.com), and guest editor for ISPI's Performance Improvement. Gary may be reached at gdickel-man@pcd-innovations.com.Search for more papers by this author Gary Dickelman, Gary Dickelman Gary J. Dickelman is the Chief Knowledge Officer for Christensen/Roberts Solutions of Woodbridge, Connecticut, and continues to develop and promote unique performance support tools with Epiance (formerly Guru, Inc.). He specializes in the application of KM, human factors engineering, learning technologies, information technology, and business process engineering to the creation of systems that human beings can actually use. Dickelman's work includes electronic performance support systems for human resources management, customer service, financial services, health care, and business process re-engineering. He is a member of the International Society for Performance Improvement, the American Society for Training and Development, and the Association for Computing Machinery. He is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and is the author of numerous articles for industry periodicals. He is webmaster for Innovations in Performance Centered Design (http://www.pcd-innovations.com), editor for epss.com! (http://www.epss.com), and guest editor for ISPI's Performance Improvement. Gary may be reached at gdickel-man@pcd-innovations.com.Search for more papers by this author First published: 17 January 2008 https://doi.org/10.1002/pfi.4140400707 † Burton A. Huber is President and CEO of Ariel Performance Centered Systems, Inc. He recently shared his perspectives on KM and the solutions Ariel designs “with humans in mind” on Northwest Airlines' Business and Technology Report. In addressing the critical elements of performance support and KM solutions, Burt identifies integration as an essential part of such systems. Huber specializes in designing systems that interface well with the people who use them and ensures that a company's expertise, best practices, and knowledge—their key differentiators—are embedded in the designs. Burt focuses on creating new thinking in software design. Creating designs with humans in mind, Burt and Ariel have created value for dozens of clients including many Fortune 100 companies. Ariel specializes in designing business applications with integrated performance support and KM. Burt may be reached at bhuber@arielpcs.com AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Volume40, Issue7August 2001Pages 28-33 RelatedInformation