Performance Management Research Articles

The Role of Total Quality Management and Organizational Culture in Enhancing Employee Performance: Towards Sustainable Public Service Development

This study explores the impact of Total Quality Management (TQM) on employee performance, focusing on the mediating role of organizational culture in fostering sustainable and human-centric development within public institutions. Conducted at the Pekanbaru State Asset and Auction Service Office (KPKNL), this research employs SEM-PLS to analyze data from 42 employees. The findings highlight the importance of integrating TQM with a supportive organizational culture to enhance both employee performance and institutional responsiveness to societal needs. The study contributes to the discourse on sustainable public service management by underscoring the value of quality-oriented and inclusive organizational practices.

Correction to “Transparent Cellulose/Lignin Composite Films with Adjustable Haze and UV-Blocking Performance for Light Management”

Correction to “Transparent Cellulose/Lignin Composite Films with Adjustable Haze and UV-Blocking Performance for Light Management”

Navigating through processes: a bibliometric landscape of BPM in human resources

PurposeThis study aims to bridge the gap in the existing literature by exploring BPM practices applied to HRM to optimize organizational performance, identifying key thematic clusters and highlighting potential areas for future research.Design/methodology/approachAfter applying the inclusion and exclusion criteria, 177 papers on BPM practices in HRM were selected. This sample was used for a bibliometric assessment based on the co-occurrence of terms technique. We also described key studies on BPM in HRM.FindingsThe analysis identified five key theoretical clusters, highlighted the benefits of BPM in enhancing HRM, such as improved leadership, knowledge management, sustainability, performance and talent management and noted challenges in BPM implementation.Originality/valueBy synthesizing existing literature, this research enriches scholarly understanding and offers practical insights for HR practitioners aiming to optimize organizational performance. The findings emphasize the importance of considering human-centric perspectives in BPM and provide practical guidance for HR professionals aiming to enhance organizational performance through improved BPM practices.

Impact of Macroeconomic Shocks on Financial Performance and Risk Management: A Case Study of LPP SA During the COVID-19 Pandemic and the Ukraine War

This study analyses the impact of two major macroeconomic shocks—the COVID-19 pandemic and the Ukraine war—on the financial stability of LPP SA, a leading apparel company in Poland and Central and Eastern Europe. This research uses the coefficient of variation to assess changes in financial volatility and evaluates the effectiveness of LPP SA’s risk management strategies. The findings reveal that, while the COVID-19 pandemic had a more destabilising effect on the company’s performance, the Ukraine war’s impact was mitigated by strategic diversification and resource reallocation. The study’s implications are relevant for risk management practices in the apparel industry and other consumer-driven sectors.

Analisis Kinerja BAZNAS Kota Bengkulu dengan Metode Indonesia Magnificence Zakat (IMZ)

This study aims to find out how the management performance, financial performance, and performance of the utilization program at BAZNAS Bengkulu City during 2021-2022 using the Indonesia Magnificence Zakat (IMZ) measurement method. Indonesia Magnificence Zakat is a non-profit organization empowerment and management consulting institution engaged in training, consulting and mentoring, as well as zakat research and advocacy, this performance measurement method is called Zakat Management Excellence Performance. The type of research used in this study is a qualitative evaluation method. The results of the study on three components in BAZNAS Bengkulu City, namely management performance, financial performance, and quality of utilization programs, show that the performance of BAZNAS Bengkulu City obtained a good score in each performance component based on IMZ measurement. In some performances, they show good value components, but there are also those that show low scores, from these results are averaged so that good scores are obtained.

Practical Application and Management of Information Communication Technology (ICT) to Enhance the Performance of Ugandan Secondary Schools in West Nile

This study focuses on the contribution that Information and Communication Technology (ICT) can make to improving teacher and student performance in secondary schools in West Nile Region, Uganda. Examines the existing ICT implementation, assesses integration and potential benefits issues, and analyses the relationship between ICT usage and learning outcomes. The research is focused on showing that ICT can go global and how it connects Uganda’s secondary schools in West Nile to global education networks. ICT enhances global learning through active participation, innovation, and flexibility through access to international resources and embracing cross-boundary collaboration and virtual interchanges. This has improved student achievement but also endows students and teachers with the competencies to prosper in a globally connected environment. Ugandan schools have poorly developed ICT facilities, but schools embrace ICT education and facilities for operations. The study centers on specific ICT issues in West Nile schools and explores the possibility of using ICT to raise aggregate performance and efficiency in communication, collaboration, and organizational management. Quantitative and qualitative data were collected from 400 respondents, including teachers and students from 10 secondary schools. Data collection tools included questionnaires and interviews. Quantitative analysis was performed using SPSS, while NVivo was used for qualitative analysis. Ethical considerations were strictly adhered to protect participants' rights. While observing ICT integration in teaching across the ten selected secondary schools in West Nile and surveying 100 teachers, researchers found that 55.6% of them sometimes, 33.3% consistently, and 11% seldom integrate ICT in their teaching. This limited integration is due to a lack of ICT equipment, for example, computers, projectors, and internet connections; inadequate teacher education, where the majority of the teachers are found to be either lacking skills or self-confidence to incorporate ICT in teaching; and limited resource availability where even schools that have procured ICT tools are most often found to be having very few that are inadequacy for the needs of both teacher and students to make effective use of. These results raise concerns regarding the existing disparities in developments and funds for ICT training in West Nile’s secondary schools, with recommendations being made to enhance specific plans to reduce the digital divide. These include making ICT tools a focal area, increasing internet connection, and providing training activities that would increase and develop the competencies of the teaching staff. They seek to devise a technological learning atmosphere to enhance education, teacher, and student learning outcomes

Pengaruh CSR dan GCG terhadap Kinerja Keuangan Perusahaan dengan Manajemen Laba sebagai Variabel Mediasi

This study aims to examine the effect of Corporate Social Responsibility and Good Corporate Governance on the financial performance of technology sector companies listed on the IDX with earnings management as a mediating variable in the 2019-2022 period. The type of research used is a quantitative approach. The number of samples in this study were 13 companies with 4 years of observation period selected using purposive sampling method. The analysis and hypothesis testing used is PLS-SEM using SmartPLS software. The results showed that CSR and GCG variables were able to influence financial performance and earnings management. Earnings management variables cannot affect the company's financial performance. Earnings management cannotmediate the relationship between CSR and GCG on financial performance. The conclusion of this study is that bothCSR and GCG play an important role in improving the company's financial performance. Companies committed tosocial responsibility and good governance mechanisms tend to be financially healthier. On the other hand,earnings management practices are often practiced but do not have a significant impact on financial performance.

APoX-M: Accelerate deep point cloud analysis via adaptive graph construction

Graph-based deep learning point cloud processing has gained increasing popularity but its performance is dragged by the dominating graph construction (GC) phase with irregular computation and memory access. Existing works that accelerate GC by tailoring architecture for a single GC algorithm fail to maintain efficiency because they neglect the best GC algorithm variation incurred by the point-cloud density variation in changing scenarios. Therefore, we propose APoX-M, a unified architecture with an adaptive GC scheme that can identify the optimum GC approach according to the point cloud variation. We also provide better memory management and scheduling optimizations for better performance. Experiments indicate that APoX-M achieves higher performance and energy efficiency over existing accelerators.

Developing the Performance of Human Resources Management in the Egyptian Ministry of Interior in Light of Strategic Management

Developing the Performance of Human Resources Management in the Egyptian Ministry of Interior in Light of Strategic Management

“It takes a lot of sisu to get through it”- managerial experiences of facing adversities during pandemic

ABSTRACTPurposeSisu refers to extraordinary internal strength in the face of adversities. Although originally a Finnish concept, it can be a universally useful concept for studying managerial well-being and performance during difficult or even emergency periods. Previous research on sisu categorizes it into beneficial and harmful sisu and suggests that these two dimensions of sisu are useful when studying determination and resoluteness in crisis situations. This study applies the concept of sisu to examine managers’ well-being in times of crisis.MethodologyInterviews were conducted with 15 managers in the hotel, manufacturing and retail industries in Finland.ResultsThe beneficial effects of sisu seem to dissolve when it is used too often. The study also highlighted the paradoxical tension involved in the decision to stop or continue actions in a difficult situation and contributes to sisu research by discussing collective sisu.ConclusionThe results of this study suggest that beneficial sisu helps to overcome adversity, while harmful sisu causes distortions in thinking that are detrimental to managers. Understanding one’s own tendency towards beneficial or harmful sisu in difficult situations can help in managerial work. Collective sisu is an excellent resource for overcoming difficult situations in workplaces.

Parameters of Performance: A Deep Dive into Liquid-to-Air CDU Assessment

The rapid growth in data center workloads and the increasing complexity of modern applications have led to significant contradictions between computational performance and thermal management. Traditional air-cooling systems, while widely adopted, are reaching their limits in handling the rising thermal footprints and higher rack power densities of next-generation servers, often resulting in thermal throttling and decreased efficiency, emphasizing the need for more efficient cooling solutions. Direct-to-chip liquid cooling with cold plates has emerged as a promising solution, providing efficient heat dissipation for high-performance servers. However, challenges remain, such as ensuring system stability under varying thermal loads and optimizing integration with existing infrastructure. This comprehensive study digs into the area of data center liquid cooling, providing a novel, comprehensive experimental investigation of the critical steps and tests necessary for commissioning coolant distribution units (CDUs) in direct-to-chip liquid-cooled data centers. It carefully investigates the hydraulic, thermal, and energy aspects, establishing the groundwork for Liquid-to-Air (L2A) CDU data centers. A CDU’s performance was evaluated under different conditions. First, the CDU’s maximum cooling capacity was evaluated and found to be as high as 89.9 kW at an approach temperature difference (ATD) of 18.3 °C with a 0.83 heat exchanger effectiveness. Then, to assess the cooling performance and stability of the CDU, a low-power test and a transient thermohydraulic test were conducted. The results showed instability in the supply fluid temperature (SFT) caused by the oscillation in fan speed at low thermal loads. Despite this, heat removal rates remained constant across varying supply air temperatures (SATs), and a partial power usage effectiveness (PPUE) of 1.042 was achieved at 100% heat load (86 kW) under different SATs. This research sets a foundation for improving L2A CDU performance and offers practical insights for overcoming current cooling limitations in data centers.

Enhancement of battery thermal management effect by a novel MOF based composite phase change material

The introduction of phase change materials (PCMs) into battery thermal management systems (BTMS) can effectively enhance the cooling performance, safety and practical thermal management applications of lithium-ion batteries (LIBs). However, further study is needed to address the low heat conductivity and rapid phase change leakage of PCMs. This study proposed a metal–organic framework based shape-stabilized composite PCM (MOF/expanded graphite (EG) /multi-walled carbon nanotube (MWCNT) /paraffin wax (PW)) to construe battery cooling system, and its effect of battery thermal management is experimentally tested under various conditions. The results show the CPCM reveals a superior thermal management effect under varying ambient temperatures and discharge multipliers and outperforms natural convection. Even in the harsh environment of 40 °C and 3 C, the maximum temperature (Tmax) and Tmax difference (ΔTmax) of the CPCM-cooled module are 61.38 and 2.67 °C, which are 22 and 9 °C below the natural air-cooled module. Remarkably, the ΔTmax of the CPCM-cooled battery module in discharge decreases with the temperature rise at the discharge rate of 3 C, which is the exact opposite to the case of the air-cooled module. Moreover, the ΔTmax of CPCM-cooled module is 1.69, 1.84, 2.67 °C, all below the safe 5 °C at high temperatures (40 °C) as the discharge rate increases. The designed MOF-CPCM cooling system can effectively improve the temperature uniformity and thermal safety of the battery in harsh environments. Therefore, this novel MOF-based CPCM shows great promise in BTM.

Factors shaping the use of performance information by public managers

ABSTRACT Performance management reforms have a persistent appeal despite unproved effectiveness. Research identifies in the limited utilization of performance information one crucial obstacle. Evidence on how and why public managers use performance information is growing but remains fragmented. A configurational approach is employed to discover competing paths to performance information use in 100 cases. Five macro-conditions, covering the characteristics of performance information systems, features of public managers and context, interact and influence each other as they lead to the outcome. Results highlight relevance of adequacy of performance information, complemented by either effective implementation or leadership commitment and a favourable context.

The Effect of Empowerment and Teamwork on Affective Commitment and Management Performance from the Aspects of Benefits and Impact on Producer Cooperatives in Pekanbaru City

This research aims to find out whether Empowerment and Teamwork influence Affective Commitment in Producer Cooperatives in Pekanbaru City. To find out whether Empowerment and Teamwork influence the Performance of Management in Producer Cooperatives in Pekanbaru City. To find out Affective Commitment influences the Performance of Management in Producer Cooperatives in Pekanbaru City. To find out whether Empowerment has an effect on Management Performance through Affective Commitment in Producer Cooperatives in Pekanbaru City. To find out how teamwork influences management performance through affective commitment in producer cooperatives in Pekanbaru City. Hypothesis testing uses the Smart-PLS test tool. The data analysis method uses Path Analysis. The results of the research are that Empowerment and Teamwork have a significant effect on Affective Commitment and Management Performance. Affective Commitment has a significant influence on Management Performance. Indirectly, Empowerment through Affective Commitment has a significant influence on Management Performance, and indirectly Teamwork through Affective Commitment has a significant influence on Management Performance.

Implementation of Supply Chain Management and Strategic Processes in Total Quality Management to Improve Operational Performance

Purpose: This research aims to empirically determine how much influence supply chain management, strategic process, and total quality management have on the company's operational performance, both partially and simultaneously. Methodology/Approach: The study involved eight manufacturing companies in Bandung and focused on 104 operational employees. It used descriptive and verification analysis with a path analysis approach, and data were collected through questionnaires via purposive sampling and the Slovin formula. Findings: The results show that 1) Supply Chain Management (SCM) and Strategic Processes (SP) positively impact total quality management and operational performance, 2) Total Quality Management (TQM) negatively affects operational performance, and 3) supply chain management has the greatest influence on both. Research Limitation/Implication: Future research should expand the sample size or include companies from different regions and industries to improve external validity. Originality/Value of paper: This study emphasises the importance of supply chain management, strategic processes, and TQM in operational performance, with supply chain management being the most crucial factor for quality management and improved performance.

The Stock and Option Market Response to Negative ESG News

Synopsis The research problem This study investigates the response of stock prices and equity options to negative environmental, social, and governmental (ESG) incidents. Motivation Despite the growing significance of ESG news and the prominent role of equity options in portfolio management, empirical research on the relationship between options and ESG news remains notably scarce. Yet, the bulk of active asset managers, hedge funds, and investment banks continuously analyze stock prices and option prices simultaneously, to improve strategy performance and risk management and to search for information signals. The test hypotheses We hypothesize that negative ESG news events tend to negatively impact stock prices and trigger an increase in implied volatility (IV). We also postulate that the magnitude of market response is driven by the event characteristics, that is, “severity,” “novelty,” and “reach,” as well as the financial materiality. Target population Active asset managers, investment banks, regulators. Adopted methodology We employed a two-stage approach to analyze the effect of ESG events on stocks and option IVs. We estimated expected returns and expected change in IV using regression techniques. First, we used these to calculate abnormal returns (AR) and abnormal implied volatility (AIV). We then summed up the ARs and AIVs over several days to obtain cumulative abnormal returns (CAR) and cumulative abnormal changes in volatility (CAIV). Second, we used the CARs and CAIVs as dependent variables for fixed effect panel regressions. Analyses We created a large dataset of daily stock and options data on the companies from the S&P 500 index between 2006 and 2021. Most importantly, we use two unique datasets — one on negative ESG news from RepRisk and the other on options prices from OptionMetrics. Out of nearly 3 billion option prices, we extracted option implied volatilities for each stock, applied Bayesian imputation, and obtained daily average IV per stock. Findings Results of event studies indicate that, on average, option IV exhibits a minimal day-to-day reaction to ESG incidents. However, more severe incidents and those reported by major business sources result in a more pronounced increase in IV within 10 days following the event. Additionally, our empirical analysis highlights the influence of financial materiality on asset prices, as financially material ESG incidents lead to significant declines in stock prices and an upward surge in IV. Notably, this effect is particularly prominent for incidents related to natural capital. In conclusion, the options market incorporates information regarding ESG events, while stock prices exhibit comparatively lower and less systematic reactivity.

Sustainable personnel management in the hospitality industry: Enhancing organizational performance through employee engagement and commitment

Purpose: This study investigates the relationships between sustainable personnel management practices, employee engagement, organizational commitment, and organizational performance in the hospitality industry, focusing on hotels and restaurants. Methodology: A mixed-methods approach was employed, combining quantitative surveys of 500 hospitality employees with qualitative interviews of 20 HR managers and sustainability officers. Structural equation modeling was used to analyze the quantitative data, while thematic analysis was applied to the qualitative data. Results: The study identifies key drivers of sustainability in personnel management, including employee training and involvement in green initiatives. Implementing sustainable personnel management practices is associated with improved employee engagement, organizational commitment, and organizational performance. The research also highlights challenges and opportunities in implementing sustainable practices in the hospitality industry. Theoretical contribution: This study extends the existing literature by demonstrating the mediating roles of employee engagement and organizational commitment in the relationship between sustainable personnel management and organizational performance in the hospitality context. Practical implications: The research provides a step-by-step implementation guide and timeline for hospitality managers to integrate sustainable practices into their personnel management systems. It also highlights the importance of technology in supporting sustainable HR practices and overcoming implementation challenges such as resource constraints and lack of awareness. Sustainable Development Goals (SDGs): SDG 8: Decent Work and Economic Growth; SDG 11: Sustainable Cities and Communities; SDG 12: Responsible Consumption and Production

Global HSE regulatory frameworks and their impact on operational efficiency in the energy sector

The global energy sector operates within a complex regulatory environment shaped by Health, Safety, and Environmental (HSE) frameworks that aim to protect both human health and the environment while enhancing operational efficiency. This study examines the key HSE regulatory frameworks implemented across various regions and their impact on operational practices in the energy sector. By analyzing regulations such as the European Union’s REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) and the United States' OSHA (Occupational Safety and Health Administration) standards, alongside other national and international policies, the paper identifies the critical aspects of HSE regulations and their influence on risk management, safety protocols, environmental sustainability, and business performance. The findings highlight that while stringent HSE regulations contribute to reducing operational risks and enhancing corporate social responsibility, they may also increase compliance costs and operational complexities. The paper argues that a well-structured HSE framework can lead to improved long-term operational efficiency by reducing accidents, optimizing resource utilization, and enhancing sustainability practices. However, the balance between compliance and cost-effectiveness remains a significant challenge for energy companies operating in diverse regulatory environments. Recommendations are provided for harmonizing regulations and fostering innovation in compliance strategies to support sustainable development and enhanced operational efficiency.

Scalable AI Workflow Solutions with Cloud and Micro-services

This research explores an AI-driven automation solution that streamlines operations by integrating cloud and microservices architecture [1], [9]. By connecting to widely used platforms (Discord, Google Drive, and Notion) [13], [14], we physically perform daily tasks, manage information, and commu- nicate, eliminating human intervention. The solution uses APIs for instant integration, task tracking, and reporting to facilitate team collaboration [5]. Designed for small to medium-sized teams, this automation system is scalable for future integrations and can adapt to changing business conditions [2]. Evaluation of the effectiveness of the system regarding improvements in operational efficiency, data consistency, and error reduction by focusing on product improvement through smart technology [6]. The framework aims to analyze performance management, enabling teams to focus on profitable activities while driving business growth [7].

Research on the Optimization Strategy of Performance Management Framework of Chinese Basic Education Schools from the Perspective of Organizational Structure

The school is essentially an organization so the rationality and scientificity of its organizational structure design are of great importance to improving the effectiveness of school governance. Based on the perspective of organizational structure, this paper analyzes the current problems of performance management in basic education in China and tries to put forward some optimization strategies for the school performance management framework, to promote the long-term development of China’s basic education.