IT Project Performance Research Articles

Effects of Learning Processes on IT Project Performance

Effects of Learning Processes on IT Project Performance

프로젝트 거버넌스가 IT 프로젝트 성과에 미치는 영향

Companies are paying attention to project governance to achieve corporate strategic goals and realize the value of IT projects in a fast and complex business environment due to the development of information technology. This study examines the difference between SMEs and large firms in a situation where project governance affects IT project performance. This study surveyed 208 project team members, project managers, and project applicants with IT project experience within two years in various industries, and analyzed survey responses using regression analysis and univariate analysis. The results of this study showed that project governance has a positive effect on IT project management performance and IT project goal performance for both SMEs and large firms. In addition, for small and medium-sized enterprises, project governance has a higher impact on IT project management performance and IT project target performance than large firms, and the higher the level of project governance execution, the higher the IT project management performance and IT project target performance. This study drew implications that project governance for both SMEs and large firms can positively affect the achievement of schedule, cost, scope and quality planned for IT projects, business success and customer satisfaction, and that if SMEs have good project governance, they can improve IT project performance to the level of large firms.

Effects of Contractual Governance on IT Project Performance under the Mediating Role of Project Management Risk: An Emerging Market Context

In this study, we explore the impact of contractual governance (CG) on project performance (PP) under the mediation of project management risk (PMR). Contractual governance influences favorably IT projects performance in an emerging market context where the IT sector is growing. The principal-agent theory is used to build a research model that schedules project governance and IT project risk management. Data were collected from 295 IT professionals and the response rate was 73.75%. Smart PLS was employed to test proposed relationships. The findings postulate a strong causal relationship between the CG, PP and PMR. Fundamental elements (FE), change elements (CE), and governance elements (GE) have a significant positive relationship with project management risk (PMR), and PMR positively affects PP. Additionally, PMR mediates the relationship of FE, CE and GE with PP. Overall, the results of the study provide pragmatic visions for IT industry practitioners and experts, but the unscheduled risk to the IT industry may bring enormous harm. Consequently, effective and well-structured governance in a strategic way tends to improve the project performance by monitoring and managing both project risk and quality. In addition, the study empirically supports the significant impacts of project governance dimensions i.e., fundamental elements, change elements and governance elements on project management risk and project performance. It also guides researchers and adds value to the project performance-related literature by filling the gap.

Project leader's interactive use of controls, team learning behaviour and IT project performance: the moderating role of process accountability

PurposeThis study aims to understand how project leaders' interactive use of the project management control systems (MCS) impact IT project performance, by examining the mechanisms through which this relationship is enacted.Design/methodology/approachData were collected from a cross-sectional survey of 109 IT project managers working in Canadian and USA-based organizations. A moderated mediation model was analysed by hierarchical component reflective-formative measurement modelling using PLS-SEM.FindingsResults suggest that the leader's interactive use of project MCS is associated with IT project performance, and this relationship is partially mediated by team learning behaviour. In addition, the relationship between the interactive use of project MCS and team learning behaviour is moderated by the organization's emphasis on process accountability, with the effect being stronger under the conditions of higher emphasis on process accountability.Originality/valueThis study contributes to the literature on the use of controls in the IT project-based business environments by explaining how the project leader's style of use of controls influences project team learning behaviour that in turn impacts project performance. Additionally, this study extends the project governance and accountability literature by identifying and empirically examining how the perceptions of project leader's institutionalized organizational accountability arrangements moderate the impact of the interactive use of control systems on team learning behaviour. A methodological contribution of the study is the scale development to measure leader's perceptions about the organization's emphasis on process accountability.

The characteristics of successful military IT projects: a cross-country empirical study

In the armed forces, successful digitalization is crucial to ensure effective operations. Much of the existing literature on project factors during the planning and execution phases of public IT projects do not focus specifically on military sector projects. Therefore, the paper aims to provide empirical insights into the characteristics of successful military IT projects. Data from such projects in NATO countries and agencies were collected through interviews and project documents. The findings relating to the main variable of interest, “delivery of client benefit,” supported previous findings on IT project performance. Medium-sized projects performed better than small and large projects, and the agile development method delivered more client benefit than traditional methods. Client involvement apparently had a positive effect on project success. Clearly specified objectives had a statistically significant effect on project success in terms of clients’ benefits. The paper contributes to the gap in research on military IT projects and broadens the project management literature’s focus on time and cost to include delivery of client benefit as a success variable. The use of cross-country data provided unique insights for academics and practitioners regarding which project characteristics affect the successful development and adoption of new software by the armed forces.

Assessment of the Effectiveness of Risk Management Practices in the Performance of IT Projects

This study assessed the effectiveness of risk management practices in the performance of IT projects. This study was guided by Project Management Theory. The study employed a mixed research approach, a mixed research approach and descriptive research design. The study was conducted at the Tanzania Revenues Authority Head Office in Dar es Salaam, the targeted population of this study is 200 and the sample size was 133 obtained suing simple random sampling techniques and purposive sampling techniques. in this study data was analysed using quantitative and qualitative techniques. The findings show that management practices are very essential in the implementation of the IT projects. It was also shown that effective project implementation depends much on the effective risk management practice because it is through them that risk can be mitigated for the sustainability of the IT projects. moreover, the results obtained through correlation analysis shows that Risk Assessment Practices (RAP) correlated (r (125)> .568, P< .000), Risk Response Practices (RRP) correlated (r (125)> 452, P < .000), Risk Response Practice (RRP) and the performance of IT Projects (PIP). Lastly Monitoring and Control Process (MCP) had a correlation of (r (125)> 652, P < .000. The results of this study concluded that there is a positive and significance relationship between risk management practices and the performance of IT projects. Despite of these supportive findings this study recommended for the proactive management of project risk because IT project implementation is subject to the limitation challenges and risks, thus through proactive management of project risk a comprehensive assessment of risk and preparation of a suitable management plan can be activated. The study recommended further research be conducted on the assessment of the effectiveness of implementation approaches toward project sustainability.

Influence of Risk Analysis as a Risk Management Practice on Project Performance in Kenya Commercial Banks

Undertaking an information technology project in a banking environment is a complex task. Studies globally and locally indicate a high failure rate of information technology projects. Standish group report 2019 states that 83.9 percent of information technology projects partially or completely fail. The majority of projects 52 percent were over budget, overdue, or lacked promised functionality. Previous studies indicate information technology projects in commercial Banks in Kenya experience the same project performance variations, as projects are either delayed, over budget or have issues with functionality. Risk is a factor that challenges project performance. Project risk management includes risk identification, analysis, response, and monitoring and control of risk in a project. The overall goal of this study was to examine the relationship of risk management and information technology project performance in Kenyan commercial banks, taking into account the moderating effect of project complexity and the mediating effect of risk culture, both of which had been largely overlooked in previous research hence filling a research vacuum. The target population was forty projects in Kenyan commercial banks in Kenya which made the unit of analysis. Stratified and simple random sampling technique was used. Stratified and simple random sampling technique was used. Questionnaires were used to collect the data from the targeted one hundred and eight respondents. The instrument was tested for reliability by use of Cronbach's alpha coefficient of internal consistency test and validity by use of selected information technology project professionals' review. Drop and pick method of administering questionnaires was used so as to allow respondents enough time to go through the questionnaires and give their responses. An option of online questionnaires was also available to respondents. Based on a survey, the research used both descriptive and explanatory analysis designs. The association between risk analysis and performance of information technology projects in Kenyan commercial banks was investigated using multiple regression. Quantitative data was analyzed using multiple regression analysis model software tool SPSS Version 25. The study adopted empirical model of least squares method while testing the hypotheses. The researcher conducted diagnostic tests of Normality, Linearity, Homoscedasticity and Multicollinearity to see if the data conforms to the basic assumptions of linear regression. The findings were presented using statistical parameter estimates. Tables and figures were used to present data, and supported by explanatory annotations. The results indicated that risk analysis had significant effects on the performance of information technology projects in the banking sector. The study recommends that banks should consider implementing and fully operationalize risk analysis in information technology projects. The Central Bank of Kenya should also consider putting in place an information technology projects risk policy framework to aid the banks in project undertakings. The finding in this research will aid project managers and different stakeholders in the banking and related sectors in managing information technology projects risks and hence increase the success rate of the projects. The knowledge gap is also addressed by scholarly work that has resulted from this research by providing statistical data analysis and explanations on the IT project performance in relation to risk analysis influence in commercial banks in Kenya.

Usvajanje agilne metodologije za poboljšanje performansi IT projekta

Most of the IT organizations are facing various challenges such as technological advancement, new customer requirements, merger & acquisition, and changing market demands, which should be addressed to survive in the industry. For enhancing more value to the customer in the project, the best option is to choose Agile Methodology for managing the project, which helps to accommodate the ad-hoc business requirement than pre-planned. Though, most of the organization, especially in the IT industry is shifting to Agile methodology practice, which helps to enjoy the benefit of better collaboration and customer experience. The study was conducted among 404 IT professionals from the IT corridors of India to understand the influence of Agile methodology on IT project performance. Most responses received from people who have sound experience in IT project management which assures the quality of results obtained. From study, it has been found that Agile methodology (b= 0.630, p<0.00) has a significant and positive impact on the project performance. Also, the study proves that people who are working in Scrum framework (Agile methodology) improves the project quality as well as business value. Based on Stepwise regression results, Product ownership has higher degree of importance than other independent variable for the individual work performance which solidifies the requirement for software development. Multicollinearity Assessment shows Product Ownership and Development Practice have more impact on project performance than Team considered for the study. Previous studies didn't cover the aspect as well as areas proposed in this study to arrive the conclusion of Scrum framework for project performance, and it opens the pathway for future research work.

Tech Talent Crisis? The Impact of IT Human Capital and Decision-Making Authority on IT Project Performance

The continuing problem of the poor performance of IT projects could be exacerbated by the tech talent crisis that organizations are facing. Most of the prior research on IT project management at the organizational level has focused on maturity in organization-wide processes, such as the Capability Maturity Model Integration. To the best of our knowledge, however, prior literature has largely overlooked the role of IT employees’ human capital or decision-making authority in project management. This research aims to investigate how human capital and decision-making authority affect the time and cost performance of IT projects. Drawing upon diverse literature on human and social capital, we hypothesize the effect of IT employees’ education attainment, context-specific work experience, external work experience, and decision-making authority on IT project performance. We test our hypotheses with the U.S. federal government data obtained from multiple sources. We find that context-specific work experience measured by tenure is associated with lower time and cost overruns. Further, external work experience outside the federal government improves project time performance. We also find that the decision-making authority level of IT professionals in the federal government enhances IT project performance. Finally, the educational attainment levels of IT employees are found to be significantly associated with improved project performance. We discuss the implications of the findings for theory and practice.

Oral Evidence: The Government’s Management of Major Projects

This paper presents evidence given by Professor Bent Flyvbjerg to the UK House of Commons Public Administration and Constitutional Affairs Committee in their Major Projects Inquiry. The evidence covers the Iron Law of megaprojects, exceptions to the Law, UK major project performance compared to other countries, the Channel tunnel specifically, HS2, performance of major IT projects, the benefits of major projects including wider benefits, how to deliver major projects successfully, the political sublime of major projects, the top-three issues for good governance, early warning signs of project failure, and much more.

A Study on the Effect of Control Mechanism, Client-Vendor Relationship and Intrinsic Motivation of Client on the IT Project Performance

A Study on the Effect of Control Mechanism, Client-Vendor Relationship and Intrinsic Motivation of Client on the IT Project Performance

통제 메커니즘, 수주사-발주사 관계도 및 발주사의 내적 동기가 IT 프로젝트 성과에 미치는 영향에 대한 연구

본 연구는 공공 영역의 IT프로젝트 성과에 영향을 미치는 선행 요인들로 수주사에 대한 통제 메커니즘과 발주사의 내적 동기 및 발주사-수주사간 관계도를 고려한다. IT 프로젝트의 성과는 정성적 성과와 정량적 성과로 분리하여 살펴보며, 이를 위해서 조달청 나라장터 시스템에서 3년간 (2013년~2015) 발생한 공공 IT프로젝트에 대한 자료를 수집하였다. 이 자료를 근거로 각 IT프로젝트의 발주 담당자를 대상으로 설문조사를 실시하였다. 분석결과는 다음과 같다. 첫째, 통제 메커니즘 중 결과통제 메커니즘은 IT프로젝트의 정성 및 정량적 성과에 영향을 미치는 반면, 과정통제 메커니즘은 정성적 성과에만 유의함을 보였다. 둘째, 발주사-수주사 간 관계도는 IT프로젝트의 정량적 성과에 영향을 미쳤다. 셋째, 발주사의 내적 동기가 강할수록 과정통제 메커니즘을 선택하였다. 종합하자면, 강한 내적 동기를 가진 발주사일수록 과정통제 메커니즘을 IT프로젝트 관리에 적용하겠지만, 이는 프로젝트를 기간과 예산 범위 내 완료하는 정량적 성과에는 도움이 되지 못할 수도 있는 것이다. 또한 현재의 나라장터 공개경쟁입찰의 경우 발주사-수주사간 관계성을 고려하는 요인은 배제된 실정이지만, 공공정보화 사업의 성과향상을 위해 관계 학습과 관계 이점의 중요성도 고민해 볼 필요가 있음을 제시한다.

Investing in project management certification: Do organisations get their money’s worth?

The professionalisation of project management has been a contentious topic for some time. Project management certification is seen as a step towards the professionalisation of the discipline. Certifications were developed as a means to provide individuals with the appropriate knowledge and skills required to deliver projects successfully. Although project management certification programmes are now commonplace across the globe, research is yet to fully investigate the true influence certifications have on project performance. This paper revealed that South African IT project performance is not influenced by project management certification. Moreover, it was established that certifications need to be redesigned to ensure that the professionalisation of project management remains on track.

How the user liaison's understanding of development processes moderates the effects of user-related and project management risks on IT project performance

Managing risks in information technology projects is a prime concern for both researchers and practitioners. However, little is known on how key project-based knowledge, such as the user liaison's understanding of development processes (ULUDP), affects the relationship between risk and performance. Using quantitative data collected from 63 completed projects, ULUDP has been empirically proven to weaken the negative effects of user-related and project management risks on product performance. Although the effect of the project management risk on performance remains negative, this effect decreases significantly with high levels of ULUDP, whereas user-related risk affects performance insignificantly in such situations.

The effects of organizational culture and environmental pressures on IT project performance: A moderation perspective

In this study we examine the impact of culture and environmental pressures on IT project performance. Specifically, the current study examines four dimensions of organizational culture (i.e., institutional collectivism, results orientation, positive work environment, leadership risk tolerance) and environmental pressures that are competitive and regulatory in nature. Within the context of these variables this study examines the moderating effect of environmental pressures (i.e., levels of competitive and regulatory pressure) on the relationship between organizational culture and IT project performance. The model was empirically tested with data from the United States and China. These two countries were chosen due to their very distinctive characteristics related to organizational resources and environmental factors.Results support the theory that the relationship between organizational culture and IT project performance is moderated by environmental pressures. These results should aid project managers when making decisions pertaining to the designing and carrying out of project management practices.

Quantifying Success Factors for IT Projects—An Expert-Based Bayesian Model

Large investments are made annually to develop and maintain IT systems. Successful outcome of IT projects is therefore crucial for the economy. Yet, many IT projects fail completely or are delayed or over budget, or they end up with less functionality than planned. This article describes a Bayesian decision-support model. The model is based on expert elicited data from 51 experts. Using this model, the effect management decisions have upon projects can be estimated beforehand, thus providing decision support for the improvement of IT project performance.

Relações entre o desempenho dos projetos de TI e a maturidade em gestão de projetos

Este artigo apresenta um estudo sobre as relações entre desempenho de projetos de TI e a maturidade da organização executante em gestão de projetos. A pesquisa foi conduzida por meio de um levantamento com 185 respondentes durante o ano de 2010. O desempenho dos projetos foi avaliado pelas duas primeiras dimensões de Shenhar et al. (2001) - eficiência do projeto e impacto no cliente. A maturidade em gestão de projetos foi avaliada pelo nível de formalização dos processos de gestão de projetos descritos no PMBoK. Os dados foram analisados por meio de procedimentos estatísticos (análise fatorial, alpha de Cronbach, análise de clusters e análise bivariada) e revelaram que (i) que as organizações com maturidade superior têm um desempenho superior em seus projetos e, (ii) diferentes dimensões da maturidade tem impactos distintos no desempenho dos projetos de TI.

Impact of Spiritual Leadership on the Performance of Information Technology Projects

Information technology enables mission achievement and business results across the federal government departments and agencies. Lamentably, billions of taxpayers’ dollars invested in federal information technology projects are at risk because of poor leadership. The federal oversight organizations have reported and made recommendations repeatedly to improve the management of information technology investments. Using structural equation modeling, the research study explored to what extent the use of the spiritual leadership model improves the performance of information technology projects in the federal government. Results revealed support for the spiritual leadership model and its positive impact on IT project commitment, productivity, and performance. Implications for future theory, research, and practice in this area are discussed.

O gerente de projetos de TI em organizações com níveis de maturidade diferenciados

A literatura sobre gestão de projetos mostra, de forma recorrente, a importância da figura do gerente no desempenho dos projetos. O presente artigo apresenta os resultados de um levantamento (survey) do papel do gerente de projetos de TI como elemento condicionante do desempenho desses projetos. Os resultados encontrados mostram que a relação do gerente de projetos com o desempenho dos projetos é alterada pelo nível de maturidade da organização executante em gestão de projetos. Nas organizações com menor maturidade existe uma relação muito mais forte do perfil do gerente com o desempenho dos projetos.Isso sugere que as organizações que conseguem estimular sua maturidade em gestão de projetos criam condições para que o desempenho de seus projetos fique menos dependente da ação individual dos gerentes.

The impact of employees’ project commitment and its effect on IT industry of Pakistan

Efficient Project management processes are fundamental to developing cost effective and quality softwares. Commitment plays a vital role in reducing the variances and slippage in project cost and schedule. Commitment can be differentiated as internal and external. This research paper explains how internal commitment may affect the performance of IT projects. Also, the paper emphasizes on how commitment is induced and how to gear up the fulfillment of commitment within the team. An interview based survey of well known IT based companies has been carried out. The results of the survey indicate that Affective commitment of project managers ensure successful IT projects, while the disrupted commitment can cause project failure.