Framework Of Performance Measurement System Research Articles

Development of footprint framework of performance measurement system for SMMOs

PurposeThe performance measurement system (PMS), recognized as an important tool for rapid improvement, has found wide applications in the larger organizations and has received a lot of research attention in recent past. PMS adoption in SMEs is low even though SMEs have realized its importance and benefits and are now ready to embrace PMS as a tool for improvement. This paper proposes a novel framework, called the footprint framework, for design and implementation of PMS for SMEs. The proposed framework overcomes some of the major barriers to adoption by simplifying the process of design and implementation of PMS.Design/methodology/approachThe theoretical framework was conceptualized and its basis was tested for feasibility using an industry survey. The survey was analyzed using the statistical tools available in the SPSS 24.0 statistical analysis software, and the insights obtained from this analysis were used to shape the proposed framework. The framework was populated for small and medium manufacturing organizations (SMMOs) as a case study. Analytic hierarchy process was used to synthesize the data provided by the survey to build up the proposed framework and its components.FindingsThe footprint framework is a unique framework in the respect that it consists of a set of PMS suited to different company profiles that can be accessed quickly. Any SMMO that desires to determine its future PM requirements has simply to define its probable profile of the future in terms of size, business model and order winner and check the PMS appropriate to that profile from the footprint framework. Thus the SMMO can even prepare for its futuristic PM needs.Research limitations/implicationsThe proposed framework overcomes some of the major barriers to adoption by simplifying the process of design and implementation of PMS. The main advantages of the footprint framework are its simplicity, ease of use, immediate implementation and a built-in knowledge bank.Practical implicationsThis research has proposed a new PMS framework, an out of the box tool that makes it possible for the Indian SMMO to adopt PMS on an instant basis. The footprint framework combines the experience of several researchers and several practitioners to offer a ready-made starter kit that needs no other aid to implement a most appropriate PMS and leverage the industry PM best practices to build the performance measurement knowledge and expertise of the SMMO without going through a protracted learning or training process.Social implicationsThis research has made a novel proposal for a PMS framework by proposing the footprint framework – a PMS framework that is not only an instant, out of the box solution for the SMMOs but also incorporates the know-how to implement the performance measurement complete with information on what to measure, how to interpret and what should be done to improve.Originality/valueThe proposed framework is simple to understand and removes a key barrier of PMS adoption for SMMOs. The user SMMO needs to state its size, business model and order winner from the available options, build up its PMS code, select the matching PMS from the framework and the SMMO is ready to implement the PMS.

Editorial

Editorial Issue 93 (149) of „Zeszyty Teoretyczne Rachunkowości” (ZTR) was entitled „Histor-ical and theoretical determinants of contemporary accounting”. It is the sixth fully-English issue of this journal which the editorial team decided to publish. We believe that this volume will contribute both to the presentation of the results of the scientific work of researchers from different countries and to a better understanding of the backgrounds of contemporary accounting – its theoretical and historical contexts. The main purpose of this issue was to present the link between the development of con-temporary accounting and its theoretical and historical bases. The articles concern different topics of accounting and different aspects of historical and theoretical deter-minants, current and near future regulations, and accounting practices in three coun-tries. The articles cover the following topics: accounting regulations and practices, international standards or changes in national accounting, tax regulations important for companies or budgetary units, disclosure on corporate social responsibility, integrated reporting, the development of cost and management accounting concepts and methods. We accepted thirteen papers from three countries. All of them went positively through two independent and blind reviews, one of which was conducted by a foreign reviewer. The accepted papers of the volume present the results of research conducted by scientists in the area of accounting research and practice in Europe, both historical and contemporary. Different research methods were used, such as: content analysis, statistical analysis, literature analysis, and interviews. Four papers concern the education of accountants and the business ethics of profes-sionals. Natalja Gurvitsh, Jaan Alver, and Lehte Alver try to indicate to what extent business ethics is important in today’s business world. In further articles from Ewelina Zarzycka and from Kaidi Kallaste and Jaan Alver, the following questions appear: What is crucial for the profession of accounting? Do job advertisement requirements concern ethical attitudes? Does CPD guarantee that an accountant will behave in an ethical way while providing a service? Michał Mijal and Adam Chmielewski invent-ed a game to teach accounting with respect to the ethical issues which have become even more important as a result of recent economic crises that have led to the deterio-ration of public trust in accountants. Przemysław Kabalski, Joanna Cewińska, Ewa ISSN 1641-4381 print / ISSN 2391-677X online Copyright © 2017 Stowarzyszenie Księgowych w Polsce Prawa wydawnicze zastrzeżone http://www.ztr.skwp.pl DOI: 10.5604/01.3001.0010.3186 8 Editorial Kusideł, and Lena Grzesiak consider how the different personalities of accountants may influence their choices and behavior in business life or in learning. Małgorzata Macuda and Justyna Fijałkowska try to answer the question if companies that behave ethically and contribute to sustainable development, measure and disclose a value of socially responsible business activities. Two papers, one from Poland, from Alicja Brodzka, and the second from Ukraine, from Tetiana Paientko and Kateryna Proskura, concern tax avoidance problems and tax control. The first paper describes the motives of implementing the international country-by-country initiative in order to increase the transparency of the biggest multinational enterprises. The second paper presents the problem of forecasting tax flows from the point of view of government bodies. Management accounting is a topic of two papers from Poland. Anna Szychta and Justyna Dobroszek conducted research to verify if Polish academics perceive differ-ences between the terms management accounting and controlling. Piotr Waśniewski presents a framework of performance measurement system for small enterprises. Alfreda Sapkauskiene and Sergej Orlovskij search for an answer to the question whether we can use fair value estimates for financial decision making, and if we can rely on the values presented in financial reports when we consider the human „factor” in fair value estimations. The aim of the paper from Tomasz Zimnicki is to evaluate the usefulness of seg-ment reports for decision makers. He assessed the change of segmental reporting standards from IAS14R to IFRS8 in the context of feature relevance. IFRS were also the topic of the last paper, written by Magdalena Janowicz. She concludes that a sepa-rate standard is necessary for business combinations under common control, because regulations in national GAAPs don’t guarantee that all requirements of information quality are fulfilled. The editorial team takes the opportunity to thank all the supporters of the English issue of ZTR. We appreciate very much the involvement of the reviewers, the com-mitment of the authors of the papers, as well as the help of other academics and friends engaged in the preparation of the issue. We also encourage you to visit our website www.ztr.skwp.pl which presents the latest information on our projects as well as all the procedures needed to submit a paper to the journal.

A performance measurement system to quantify the contribution of social media: new requirements for metrics and methods

Purpose The purpose of this paper is to focus on measuring the contribution generated by social media when used for business purposes, distinguishing between metrics and methods for data collection and data analysis. Organizations worldwide have widely endorsed social media, but available studies on the contribution generated by these technologies for organizations are fragmented. A performance measurement system (PMS) framework to monitor social media is theoretically derived, highlighting the methods for data collection and data analysis and metrics to quantify social media impacts in terms of financials, network structure, interactions, conversations and users’ opinion. Design/methodology/approach This is a qualitative research based on a literature review of papers in management, information technology, marketing and public relations. Findings A PMS framework to quantify the contribution of social media is theoretically derived, distinguishing between metrics and methods. PMS metrics support the measurement of the financial and relational impact of social media, as well as the impact of social media conversations and users’ opinions. PMS methods comprise different approaches for data collection and data analysis that range from manual to automated data collection and from content to sentiment analysis techniques. Originality/value The PMS framework contributes to the academic literature by integrating a unique model of the available approaches for social media measurement that can serve as a basis for future research directions. The framework also supports practitioners that face necessity to quantify financial and relational contributions of social media as well as the contribution of social media conversation and users’ opinion.

Framework of performance measurement system for Czech small breweries

In spite of increasing interest on performance measurement systems during last 30 years, there is not visible any significant deviation from widely used financial measures in Czech business environment. These are generally criticized on account of several reasons: lag information content, bad fitting with information age competition and difficult communication to employees. Shift from the financial perspective to the non-financial one within the performance management invoked genesis of different performance measurement systems. The aim of this paper was therefore to establish the status of current knowledge in the area of performance measurement systems for small and medium enterprise. This theoretical phase of the research was based on the study of up-to-date reviews and it focused on the description of the most recent performance measurement systems. Further after considering Czech business specifics suitable base for performance measurement system was chosen and the framework of whole performance measurement system not dissimilar to Balanced Scorecard was designed. After considering the circumstances of the micro-brewing segment in the Czech Republic this article resulted in designing an example system suitable for usage among Czech micro-breweries.

The Implementation of Performance Measurement System (PMS): Malaysian Facilities Management (FM) Industry

Performance Measurement System (PMS) is an effective performance measurement tool and technique that is being widely implemented in the global industries. Literature has suggested the significant contributions of its implementation in enhancing the strategic service delivery and performance. However, there is little study undertaken to explore the PMS implementation in Facilities Management (FM) industry, particularly focusing on Malaysia. This study explores the PMS practice among FM practitioners and their knowledge in Performance Measurement (PM) generally. Findings from this study also proposed the 20 contributing factors that the FM practitioners believed are the barriers in implementing PMS. This research also suggests the future research opportunities in developing a PMS framework that can be used as guidance for FM service delivery in Malaysia.

Assessing a cross-border logistics policy using a performance measurement system framework: the case of Hong Kong and the Pearl River Delta region

For the most rapidly growing economic entity in the world, China, a new logistics operation called the indirect cross-border supply chain model has recently emerged. The primary idea of this model is to reduce logistics costs by storing goods at a bonded warehouse with low storage cost in certain Chinese regions, such as the Pearl River Delta (PRD). This research proposes a performance measurement system (PMS) framework to assess the direct and indirect cross-border supply chain models. The PMS covers four categories including cost, time, quality and flexibility in the assessment of the performance of direct and indirect models. Furthermore, a survey was conducted to investigate the logistics performance of third party logistics (3PLs) at the PRD regions, including Guangzhou, Shenzhen and Hong Kong. The significance of the proposed PMS framework allows 3PLs accurately pinpoint the weakness and strengths of it current operations policy at four major performance measurement categories. Hence, this helps 3PLs further enhance the competitiveness and operations efficiency through better resources allocation at the area of warehousing and transportation.

Measuring the success of a performance measurement system in Thai firms

PurposeThis study aims to identify what managers involved in the design of a performance measurement system (PMS) perceive are the attributes of a successful PMS.Design/methodology/approachA total of 85 managers from Thai firms were interviewed to develop the proposed model to measure the success of a PMS. Results from 269 returned questionnaires from Thai managers were analysed by second order confirmatory factor analysis (CFA).FindingsBased on the study's findings, success of PMS was categorised into two aspects: design success and implementation success. Using CFA the empirical data demonstrate a good fit with the proposed measurement model.Research limitations/implicationsThe results of this study are based on the opinions of managers and therefore their accuracy is open to question. Adding non‐managerial perspectives might demonstrate another picture.Practical implicationsThe findings could well be useful for managers in any organisation. They can assist the manager in judging whether or not the company's PMS is successful according to the discovered criteria. Use of these criteria could lead to better decision‐making in the design and implementation of a PMS framework in any organisation.Originality/valueThis study enhances the body of knowledge by defining what a successful PMS means to managers in Thai firms. The results of this study can be applied to any country, but perceptions of what is important could vary from country to country.

A Framework of Performance Measurement System for Manufacturing Company

In the current dynamic environment, measuring a company’s performance becomes exceedingly complex since Performance Measurements Systems (PMS) not only measure a company’s performance but also reflect their organizational culture and philosophy. Designing and implementing PMS is an integral part of management control systems. However, traditional PMS are criticized for being obsolete, irrelevant to managerial decision making, unrelated to strategic objectives and detrimental to organizational improvements. Given the shortcomings of traditional PMS, there is need for a new framework that can lead to the design of a PMS that balances short-term and long-term measures, internal and external measures, and financial and operational measures. This paper presents issues associated with the needs of a dynamic PMS, observe past research achievements in PMS and review past PMS frameworks that have been introduced. The paper then proposes an improved methodology for the design of a realistic PMS and its effective implementation in a manufacturing environment with case for Indonesia’s company.

Stakeholder-oriented performance measurement system framework for groundhandling

Due to various different factors, such as political-legal initiatives by the European Union, ever increasing number of passengers and air freight and the recent liberalisation of the ramp handling markets, the groundhandling companies are facing significant competitive pressures. Building on both a literature review on the performance measurement systems and empirical evidence gathered from a series of interviews and workshops with European ramp handling companies and stakeholders we constructed a stakeholder-oriented performance measurement system framework. Finally, we describe the implementation of the model in the case of a European technological research project performance measurement on the apron.