Abstract
Performance Measurement System (PMS) is an effective performance measurement tool and technique that is being widely implemented in the global industries. Literature has suggested the significant contributions of its implementation in enhancing the strategic service delivery and performance. However, there is little study undertaken to explore the PMS implementation in Facilities Management (FM) industry, particularly focusing on Malaysia. This study explores the PMS practice among FM practitioners and their knowledge in Performance Measurement (PM) generally. Findings from this study also proposed the 20 contributing factors that the FM practitioners believed are the barriers in implementing PMS. This research also suggests the future research opportunities in developing a PMS framework that can be used as guidance for FM service delivery in Malaysia.
Highlights
Performance Measurement (PM) is synonym with the process of quantifying action, where measurement is the process of quantification and action correlates with performance [1],[2]
It can be seen that the lack of strategic planning, service direction and management skills and goals are the factors that hamper the implementation of Performance Measurement System (PMS) for Facilities Management (FM) in Malaysia
The scenario fits with the slow progress of FM development in Malaysia, where there is a lack of guidelines and procedures towards enhancing standard service delivery
Summary
Performance Measurement (PM) is synonym with the process of quantifying action, where measurement is the process of quantification and action correlates with performance [1],[2] It is defined as the process by which a company manages its performance, in which it should be in line with its corporate and functional strategies and objectives [3]. Kagioglou et al [4] believes that PM can be used as a tool in determining how successful organisations or individuals have been in attaining their objectives and strategies. This is as it enables managers to make decisions based on facts rather than on assumptions [5]. Based on the important element of measurement, PM is often seen
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