Performance Measurement Framework Research Articles

Thriving information system through business intelligence knowledge management excellence framework

In the current digitalization dilemma of an organization, there is a need for the business intelligence and knowledge management element for enhancing a perspective of learning and strategic management. These elements will comprise a significant evolution of learning, insight gained, experiences and knowledge through compelling theoretical impact for practitioners, academicians, and scholars in the pertinent field of interest. This phenomenon occurs due to digitalization transformation towards industry revolution 5.0 and organizational excellence in the information system area. This research focuses on the characteristic of a comprehensive performance measure perspective in an organization that conceives information assessment and key challenges of Business Intelligence and Knowledge Management in perceiving a relevant organizational excellence framework. The dynamic research focusing on the decision-making process and leveraging better knowledge creation. The future of organization excellence seemed to be convergent in determining the holistic performance measure perspective and its factors towards industry revolution 5.0. The research ends up with a typical basic excellence framework that will mash up some characteristics in designing an organizational strategic performance framework. The output is a conceptual performance measure framework for a typical decision-making application for organizational strategic performance management dashboarding.

Performance measurement of complex project: framework and means supporting management of project-based organizations

Performance management and measurement enable to improve strategy implementation and increase organizational competitiveness. The literature review and desk research confirm that the design of a performance system is an issue because of the redefinition of project environment conditions and complexity of 4P. The system should be continuously developed during exploitation. Main objectives of the paper are to propose a framework of project performance measurement and a set of measures that could be applied in project-based organizations. The assessment proposal is the result of a literature review and qualitative empirical studies, interviews, and participatory observations. The framework considers performance assessment of the project and its context, including benefits occurring outside the project – on the program, project portfolio, and project-based organization levels – but being the result of project execution. The framework incorporates in project performance assessment the simultaneous and supplementary utilization of quantitative and qualitative measures, financial and non-financial measures that describe various fields of evaluation: finance, production, procurement, product quality, social, marketing of a product, legal, natural environment, client, and other stakeholders’ satisfaction.

A conceptual framework for operational performance measurement in wholesale organisations

PurposePerformance measurement involves gaining useful information about performance. The purpose is to develop a conceptual framework to assist wholesale managers in selecting useful information to evaluate operational performance. The proposed framework identifies core operations, measures of operational performance and factors that affect the performance of wholesale organisations.Design/methodology/approachThe research essentially relies on the available literature to develop a conceptual framework and define related components. Research primary data were used to validate the framework components and to implement the framework in wholesale organisations by allocating performance factors to the different components of the proposed framework. Using a semi-structured interview design, ten face-to-face interviews were conducted with managers of ten different wholesale organisations.FindingsThe research identifies five core operations that affect the operational performance in wholesale organisations, four measures for evaluating efficiency and effectiveness in every core operation and 28 factors that influence operational performance in wholesale organisations.Originality/valueOperational performance is monitored by evaluating the achievement of efficiency and effectiveness in operations. The research introduces a performance measurement framework that identifies the required information to evaluate the efficiency and effectiveness of core operations in wholesale organisations.

The Structural Equation Model of Causal Factors Affecting on The Customer Satisfaction Level to Transportation Providers of Fruits in Thailand

The Structural Equation Model of Causal Factors Affecting on The Customer Satisfaction Level to Transportation Providers of Fruits in Thailand

SUSTAINABLE TRANSPORTATION SYSTEM

Global transport policy and planning now prioritise sustainability above all else. Similar to sustainable development, the definition of sustainable transportation is wide, allowing for the designation of some kilometer and policies as “sustainable” even when they follow standard operating procedures. Therefore, it is imperative that sustainability concepts be properly integrated into and applied to the transportation sector. Frameworks for performance measurement provide an efficient means of doing this. Much work has gone into comprehending and implementing the idea of sustainable development in the transport sector during the last 20 years.1. We may get knowledge from a plethora of study and experience in this area. However, there hasn’t been much headway in implementing more environmentally friendly modes of transportation. Given the rising demand for infrastructure and mobility in many areas, the detrimental effects of transport are probably only going to get worse (Dulca 2013; AfDB et al. 2012). For instance, the expansion in passenger and freight traffic, particularly in emerging nations, is predicted to need over 25 million paved road lane kilometers and 335,000 rail track kilometers worldwide by 2050 (Dulca 2013). To put this into context, the total length of all road and railway networks worldwide would have increased by 60% as a result (ibid.). In line with these projections, oil consumption is anticipated to rise in 2035, mostly due to demand from China and India, while it is likely to decline in the Organisation for Economic Co-operation and Development.

Proposing a Performance Measurement Framework for Higher Education Institutions by Using Fuzzy Delphi and Best Worst Method (Bwm)

Proposing a Performance Measurement Framework for Higher Education Institutions by Using Fuzzy Delphi and Best Worst Method (Bwm)

Financial performance measurement framework of automotive supply chains

Financial performance measurement framework of automotive supply chains

Smart monitoring of a full-scale composite hydrofoil manufactured using automated fibre placement under high cycle fatigue

Fibre reinforced composites materials offer a pathway to produce passive shape adaptive smart marine propellers, which have improved performance characteristics over traditional metallic alloys. Automated fibre placement (AFP) technology can provide a leap forward in cyber-physical automated manufacturing, which is essential for the implementation and operation of smart factories in the marine propeller industry towards Industry 4.0 readiness. In this paper, a comprehensive structural health monitoring routine was performed on an AFP full-scale composite hydrofoil to gain confidence in its dynamic and structural performances through a number of active and passive sensors. The hydrofoil was subjected to constant amplitude flexural fatigue loading in a purpose-built test rig for 105 cycles. The hydrofoil was embedded with distributed optical fibre sensors, traditional electrical strain gauges and linear variable displacement transducers. Both microelectromechanical system and piezoelectric accelerometers were used to conduct experimental modal analyses to observe changes in the modal response of the hydrofoil at regular intervals throughout the fatigue program. The hydrofoils modal response, as well as the stiffness measured using both displacements and strains, remained unchanged over the fatigue loading regime demonstrating the structural integrity of the hydrofoil. The optical fibre sensors endured the fatigue test cycles showing their robustness under fatigue loads. Furthermore, the sensing systems demonstrated the potential of being utilised as a useful maintenance tool combining their adaptability with automated manufacturing during manufacturing through integration within the hydrofoil, a structural test framework for performance measurement, data acquisition and analytics for visualisation, and the prospect of decision making for maintenance requirement during any onset in structural performance.

The Performance Measurement Frameworks in Health Care: Appropriateness Criteria for Measuring and Evaluating the Quality-of-Care Performance through a Systematic Review

While quality management has become essential in the industrial field, it is still looking for a place in the social field. Experiences remain very divergent, and consensus on the appropriate method and effective tools is still far from being reached. This paper aims to review the literature in the field of performance measurement and management in health care. Studies concerning performance measurement and management in health in all settings were included. Studies before 2018 were identified from PubMed, Scopus, Web of Science, and Google Scholar. We conducted a thematic analysis of the international literature, identifying themes around the terms “performance assessment, performance evaluation, performance measurement, health indicators, conceptual framework, assessment framework, health system performance, and monitoring and evaluation. Thirty-seven articles were reviewed, and a set of conceptual frameworks were analyzed. Results were interpreted following the seven areas of the conceptual framework: Fundamental questions in performance evaluation, aims and objectives, role and goals, performance, conceptual frameworks, dysfunction of the health system, and performance assessment. All areas of care were involved, health promotion, preventive and curative care. For most organizations, performance measurement was in a relatively early stage of development or implementation. However, some dysfunctions were identified: a lack of systematic outcome assessment, a lack of documentation, a lack of resource evaluation related to quality for specific diseases, and persisting variations among providers in care for similar patients.

DEVELOPING A HYBRID VALUE ENGINEERING AND RISK ASSESSMENT (VENRA) FRAMEWORK FOR SHIPBUILDING AND SHIP REPAIR INDUSTRY PERFORMANCE MEASUREMENT

This paper proposes a novel performance measurement framework to enhance the decision-making process in assessing the ship manufacturing (shipbuilding, ship repair, and ship conversion/modification) industry. Integrated Value Engineering and Risk Assessment (VENRA) approach performance measurement for ship manufacturing is developed to tackle the problem. Thorough literature and critical study of the existing performance measurement for ship manufacturing are reviewed to create novel VENRA performance measurements. The attributes collected from the literature are grouped into four criteria performance, named VENRA attributes, combining the technical, business, external and safety/risk performance groups. The initial model will be assessed through fuzzy DEMATEL TOPSIS to achieve the weighted score of each attribute. The framework will be applied to three shipyard case studies in Indonesia. The quantitative data (from shipyards) and qualitative data (from expert opinion/judgment) will be included to get the results and the framework’s effectiveness.

Analyzing the circular supply chain management performance measurement framework: the modified balanced scorecard technique

Analyzing the circular supply chain management performance measurement framework: the modified balanced scorecard technique

Digitalisation and the performance measurement and management system: reinforcing empowerment

PurposeThis study explores how information and communication technologies (ICT) can contribute to empowerment in an Industry 4.0 setting.Design/methodology/approachThe results are based on a case study of a Norwegian manufacturing organisation that has highly automated production and an integrated ICT platform. Data analysis was guided by the Smith and Bititci (2017) framework for performance measurement and management.FindingsWhen powered by advanced ICT, the performance measurement system matures. The design and development of the ICT platform also reinforce the organisation's existing performance management practices. Empowerment is strengthened when automated collection, analysis and reporting of performance data free up middle managers' time so that they, together with operators, can drive continuous improvement.Research limitations/implicationsThe findings are limited to a single case study and require further testing for transferability to other organisations. Future research should explore whether performance management practices are also reinforced by ICT in more command- and control-oriented organisations.Practical implicationsThe paper suggests an alternative strategy of Industry 4.0 transformation for organisations committed to empowerment. Such organisations should rely on in-house, iterative ICT development and build digital competence broadly.Originality/valueThis article contributes to the understanding of how performance measurement and management are interrelated and evolve in the context of Industry 4.0. To the best of the authors’ knowledge, highlighting the role of middle managers in empowering operators through continuous improvement is novel in the performance measurement and management literature.

The defence performance measurement framework: measuring the performance of defence organisations at the strategic level

ABSTRACT As the gap between strategic commitments and budgetary constraints continues to grow, defence organisations have introduced performance management initiatives to support decision-making and to improve governance. However, introducing managerial practices in public organisations, including defence, proves to be challenging. As performance management initiatives within defence suffer from an implementation gap, strategic benefits are not being harnessed. In our study, we first exploit the results of a systematic literature review to better anchor the encountered challenges within the literature. We then apply thematic analysis to a unique dataset from twelve NATO countries to propose a new defence-specific performance management framework for the strategic level. As the framework preserves the benefits of existing initiatives while mitigating most recorded challenges, it is proposed as a new guide for designing and assessing defence performance management efforts. Thereby, professionals and scholars are provided with a powerful instrument to address the implementation gap. Moreover, the theoretical and empirical lens adopted facilitates alignment between performance management initiatives, defence policy, defence strategy, and strategic objectives. Notably, policy goals and strategic “ends” are clearly connected to critical processes and resources. Thereby, the proposed framework better supports discussions with key defence stakeholders pertaining to the gap between commitments and constraints.

Assessing Multidimensional Approaches to Measure Program Outcomes in Human Service Organizations.

This study explores scholars’ approaches to measure performance in nonprofit human service organizations. While acknowledging that each human service organization’s unique mission makes it challenging to create a generalizable model across all nonprofit human service organizations, we propose three multidimensional frameworks for performance measurement derived from survey and qualitative data of organizations in this subsector. The frameworks will help researchers and practitioners rethink, adapt to, and reflect on the implications of their current methods of program performance measurement. While contributing to the academic discussion on the measurements used to evaluate human service organizations’ program performance, our research also offers important insights for researchers, managers, marketers, board members, and funders to use moving forward.

Development of a framework for safety performance measurement of belt conveyor systems

PurposeThe purpose of this paper is to develop a framework for the safety performance measurement of belt conveyor systems.Design/methodology/approachA structural methodology of graph theory and matrix approach is used for developing a framework for safety performance measurement of belt conveyor systems.FindingsThe development of a framework for safety performance measurement of belt conveyor systems is essential for ensuring plant safety. For this, safety performance factors, including design and operating contextual factors of belt conveyor systems, are identified. The factors along with their interrelations are modeled using digraph. An equivalent matrix of the digraph provided safety performance function (SPF) of belt conveyor systems, leading to the development of a safety performance index (SPI).Practical implicationsThe developed framework will enable the designers for evaluating and comparing alternative designs of conveyor systems from the safety viewpoint. The plant operators can make inferences from the SPI to identify the weak contextual factors in the plant and develop action plans for its mitigation.Originality/valueThe paper is novel and employs graph theory and matrix approach for safety performance measurement. The methodology helps in the quantitative evaluation of the safety performance of belt conveyor systems.

Adaptations in SCOR based performance metrics of airline catering supply chain during COVID-19 pandemic

Purpose: There is the propensity of the Airline catering supply chain to adapt their performance measures in order to meet desired service level due to the challenges of the Covid-19 pandemic. The aim of this paper is to develop a set of metrics for airline catering organization and explore the choices of SCOR based performance metrics during the Covid-19 pandemic.Design/methodology/approach: The SCOR framework is applied in the context of the airline catering supply chain to develop performance metrics. In this case study, the performance metrics model is analysed and validated by experts. Then, metrics are prioritised using MoSCoW method based on the experience of the Covid-19 challenges.Findings: A hierarchical performance measure framework is proposed, and a set of 55 metrics is identified. The validation of these metrics recognises the initial work. With the prioritisation, 13 level-2 & level-3 metrics are considered necessary in addition to 7 level-1 metrics to mitigate Covid-19 pandemic challenges better. Research limitations/implications: This research is based on a single case study. The validation is restricted to a small sample size.Practical implications: With the development of performance metrics and prioritization, airline catering organisation able to monitor their catering logistics performance.Originality/value: The work contributes to the measurement of performance in airline catering logistics, and adapted metrics would help business to be more responsive and flexible as per the market changes to alleviate Covid-19 challenges.

A practical framework for performance measurement of facilities management services in developing countries’ public hospitals

PurposeFacilities management (FM) plays a vital role toward creating the hospitable environment that supports the core clinical business of rendering quality health care. To ensure optimal performance of FM, public hospitals require a performance measurement (PM) framework that could guide and assist facilities managers in their operations. This paper aims to respond to this need by developing a performance measurement framework useful to improve FM performance within the context of developing countries hospital FM services delivery.Design/methodology/approachThe paper synthesizes knowledge from a comprehensive review of FM performance measurement literature and the results of an earlier PhD research on FM performance measurement in Ghana’s public hospitals.FindingsThe paper presents a simplified performance measurement framework which demonstrates four key performance measurement tasks: establishing performance goals; measuring the FM service delivery; evaluating FM outcomes; and performance review and reporting. The study suggests the establishment of a central coordination point to enhance performance measurement activities of public hospitals’ FM practices.Research limitations/implicationsAlthough reference is made to research on key performance indicators (KPIs), future study is recommended to develop appropriate methodology for selecting relevant KPIs. The author also intends to pilot the framework to a health facility in Ghana to leverage its usefulness, given the fact that it has not been tested empirically.Practical implicationsThe application of the framework is expected to lead to the identification of performance gaps and weakness which when acted upon could lead to operational effectiveness and efficiency of the FM process, ultimately leading to improved FM performance.Originality/valueThe paper develops a novel performance measurement framework useful within the context of the nascent FM industry in the developing world.

Performance Measurement and Evaluation Framework of Public Microtransit Service

This research project developed an evaluation framework and service standards for microtransit service at a metropolitan transportation authority. Microtransit provides an elevated level of service from traditional demand response, enabling more spontaneous travel and better connectivity to the fixed-route system, meaning microtransit service performance standards fit in between traditional demand response and fixed route. Microtransit neighborhood zones also serve distinct purposes depending on the operational and financial characteristics of a given zone. The purpose of this evaluation framework project was to determine the optimal performance measurement process for microtransit service. The research team developed the evaluation framework through gathering information from agency staff on current goals and objectives for microtransit, conducting an industry scan, and determining measurable metrics from available data sources. The project developed a typology of microtransit service zones, then created the evaluation framework using the performance measures applicable to agency goals. The research team conducted a final test of the framework at the six-month period of service to refine the measures as needed. Minimum standards and optimal goals were set for each performance measure based on system performance and agency goals for innovative service. The framework uses service standards and goals that are applicable to given types of neighborhood zones and distinct from baseline standards for fixed-route or other demand-responsive service. The evaluation framework can be integrated into transit agency service standards to measure the success of microtransit neighborhood zones and planning future service.

Measuring performance of professional role substitution models of care against traditional medical care in healthcare-A systematic review.

To identify outcome measures used to evaluate performance of healthcare professional role substitution against usual medical doctor or specialist medical doctor care to facilitate our understanding of the adequacy of these measures in assessing quality of healthcare delivery. Using a systematic approach, we searched Medline, Cochrane Central Register of Controlled Trials, Embase, CINAHL, and Web of Science from database inception until May 2020. Studies that presented original comparative data on at least one outcome measure were included following screening by two authors. Findings were synthesized, and outcome measures classified into six domains which included: effectiveness, safety, appropriateness, access, continuity of care, efficiency, and sustainability which were informed by the Institute of Medicine dimensions of healthcare quality, the Australian health performance framework, and Levesque and Sutherland's integrated performance measurement framework. One thirty five articles met the inclusion criteria, describing 58 separate outcome measures. Safety of role substitution models of care was assessed in 80 studies, effectiveness (n=60), appropriateness (n=40), access (n=36), continuity of care (n=6), efficiency and productivity (n=45). Two-thirds of the studies that assessed productivity and efficiency performed an economic analysis (n=27). The quality and rigour of evaluations varied substantially across studies, with two-thirds of all studies measuring and reporting outcomes from only one or two of these domains. There are a growing number of studies measuring the performance of non-medical healthcare professional substitution roles. Few have been subject to robust evaluations, and there is limited evidence on the scientific rigour and adequacy of outcomes measured. A systematic and coordinated approach is required to support healthcare settings in assessing the value of non-medical role substitution healthcare delivery models.

Framework pengukuran kinerja rantai pasok industri kemasan plastik menggunakan metode SCOR-AHP

The manufacturing industry in general cannot be separated from the role of the plastic industry. In Indonesia, there are 925 companies that produce various kinds of plastic products for the food and beverage industry, automotive industry, pharmaceutical industry and other industries. Companies are faced with challenges to improve their supply chain competitiveness, while plastic packaging companies generally do not have a comprehensive performance measurement framework in their supply chains. The purpose of this research is to select and determine the level of importance of the Key Performance Indicator (KPI) for measuring the supply chain performance of the plastic packaging industry using the SCOR and AHP framework. In the initial stage, 45 KPIs were identified, from the results of expert validation, 29 KPIs were distributed to the dimensions of reliability, responsiveness, flexibility, cost, and assets. At the level 1 hierarchy the greatest level of importance is generated in the dimensions of reliability (A1), asset management (E1), responsiveness (B1), cost (D1), and flexibility (C1) with weights of 0.262, 0.209, respectively. 0.191, 0.175, and 0.163. The largest distribution of KPIs is on the reliability dimension, namely 32%, followed by the cost dimension of 16%, 12% responsiveness, flexibility and asset management have the same distribution, namely 4%. Based on the results of weighting using the AHP method, a supply chain performance measurement framework is recommended in the case of the plastic packaging industry.