Performance Management Process Research Articles

Assessing results-based personnel performance system in the Ministry of Home and Child Care, Zimbabwe

A formal performance management (PM) system was adopted and put into place in Zimbabwe in 1995 because of many suggestions made by the Public Service Review Commission (PSRC). However, the human resource management (HRM) period since the 1980s has had flaws that led to the implementation of the Results-Based Personnel Performance System (RBPPS) in 2005, particularly in terms of the Africanisation drive following Zimbabwe's independence and the PM system that followed in 1995. The study's objective is to examine the effectiveness of RBPPS in improving the Ministry of Health and Child Care (MOHCC) performance in Zimbabwe. Information was gathered and compiled using a qualitative research methodology. The research identified elements that contributed to PM's failure in the MOHCC, including management's lack of commitment, a lack of ongoing training, and flaws in the planning and execution of PM. As a result, the government eventually implemented the RBPPS to improve the PM process. The study considers empirical and scholarly findings that may lead to more significant outcomes for Zimbabwe's public sector.

Digitalization strategies and evaluation of maritime container supply chains

PurposeThis study proposes practical digitalization strategies and well-grounded evaluation criteria for maritime container supply chains.Design/methodology/approachThe authors identified the status of supply chain digitalization of the Port of Busan in South Korea and developed three digitalization strategies based on industry requirements and consultations with port experts. The authors proposed 11 evaluation criteria for examining the main digitalization strategies in the supply chain operations reference model, based on a survey among 46 experts and used multi-criteria decision-making approaches to prioritize the strategies and evaluation criteria.FindingsThe results delineate the status of the digitalization of a real-world port-focal supply chain. The model can be successfully customized to include well-grounded evaluation criteria for digitalization strategies, and presents a practical way to advance the supply chain digitalization strategies. Based on the survey and evaluation, the authors find that increasing data accessibility and improving quality are preferred to adopting a data and information sharing platform.Research limitations/implicationsAs the study is limited to the Port of Busan, future case studies could be undertaken to container supply chains driven by different regional ports.Practical implicationsStakeholders, such as truckers, terminal operators, and shipping liners, might consider the proposed strategies and evaluation criteria when digitalizing their supply chains.Originality/valueBy identifying the needs and specifications of maritime container supply chain digitalization strategies, developing evaluation criteria, and conducting a case study for proof of concept, the study proposes an operational management process with practical, real-world benefits for port-focal supply chains.

Managing the Performance Management Process: The Importance of Employees’ Performance in Determining the Organisation’s Viability and Efficiency

Many organisations for a number of years have been placing emphasis on performance management (PM) as they have noticed the profound impact of PM on organisations’ human resource capacity and its overall productivity and sustainability. Traditionally, PM was seen as a human resource function but has now become the lifeblood of organisations and subsequently, is a joint effort of all heads of departments/units as well as employees alike. PM is predominantly about managing people and business processes and if not effectively managed can impact negatively on employees’ overall performance by lowering staff satisfaction level, decreasing staff morale and as a consequence impede productivity. Models such as the Balanced Scorecard, the European Foundation of Quality Management (EFQM) or the Ability Motivation and Opportunity (AMO) are crucial in determining how smoothly the PM process flows. How employees are managed throughout the performance management cycle is of utmost importance in determining the viability of any organisation. This paper is intended to discuss the extent to which the PM process can increase productivity, staff morale and job satisfaction within the organisation. Keywords: Performance Management, Performance Appraisal, Productivity, Job Satisfaction, Performance Models, Performance Measurement

Performance Management of Natural Resources: A Systematic Review and Conceptual Framework for China

In recent decades, the issue of “Performance management of natural resources” has received increasing attention. To explore the optimization of performance management of natural resources is of great significance to the sustainable development of a country’s society and economy. Based on the relevant literature of “Performance management of natural resources” and “performance management and evaluation of nature resources” in Web of Science from 1990 to 2021, this study reviews the research progress of performance management of natural resources (including water resources) with the help of the CiteSpace V. Through literature review and inductive analysis, the authors found that the pursuit of sustainable utilization and management of natural resources has become the frontier direction of research. However, performance management of natural resources still lacks a general conceptual interpretation and analysis framework, and its evaluation system and methods still need to be further improved. The existing research on influencing factors of natural resources management performance still lacks depth, and the application of quantitative models needs to be strengthened in the future. The combination of research and quantitative models also needs to be further strengthened. Based on the existing literature and the practical experience of countries all over the world, this study constructs the research framework of performance management of natural resources for China. On the basis of multiple evaluation objectives, subjects and means, the authors describes the process and mechanism of performance management of natural resources, and gives some feasible evaluation methods for the performance management of natural resources, in order to provide decision support for the sustainable utilization of natural resources for China.

Developing and refining a process to improve teacher engagement with the performance management system in a school setting

Purpose The purpose of this study was to review and make changes to the performance management process in place for teachers in a school for autistic children with learning disabilities. The performance management process consisted of line managers setting targets for their staff and points were given for targets met. Targets were related to improving outcomes for the children in the school. Teacher engagement in the performance management process was measured by the number of teachers reporting their points monthly and the number of points earned monthly. Design/methodology/approach The PDC (Austin, 2000) was conducted to determine changes to the process to improve teacher engagement with the performance management system. These changes to the performance management process consisted of an antecedent and information intervention (flowchart implemented summarising performance management process), equipment and processes interventions (change to graphing requirement, set rolling targets implemented) and consequence interventions (teachers set rolling targets to meet with their line manager regularly and to report on targets met monthly). Findings The number of teachers completing and submitting monthly summary forms increased following the changes made to the performance management process. The average number of points received increased significantly during the intervention. The intervention implemented following the use of the PDC led to increased teacher engagement in the performance management process and thus potentially improved the outcomes for the children within the school. Originality/value The PDC is a fairly simple tool to use to identify solutions to problems in the workplace. The procedure used herein is replicable across many settings and different workplace issues.

Blockchain as enabling factor for implementing RFID and IoT technologies in VMI: a simulation on the Parmigiano Reggiano supply chain

Blockchain has recently been associated to Supply Chain Management to solve several problems and change operations management processes. The study proposes to analyse three different scenarios of the Parmigiano Reggiano supply chain considering blockchain technology as an enabler for the use of other technologies such as RFID and the Internet of Things (IoT) and for the exploitation of the Vendor Managed Inventory (VMI) strategy. The study is based on the evaluation of three agent-based simulation scenarios, a traditional "as is" scenario, a second "to be" scenario implementing emerging technologies including blockchain, and a third “to be” scenario that combines the second one with the VMI optimization strategy. The results show how the combined adoption of these technologies improves the procurement process and customer satisfaction. Findings highlight the impacts that the different scenarios have on the supply chain operations in a quantitative way and allows to evaluate the changes in supply chain processes. By employing emerging technologies, order management activities are more automated and time to order and lead time order preparation are reduced. However, to achieve these performances, other data capture tools such as RFID and IoT are needed. Finally, the introduction of the VMI strategy, when enabled by blockchain technology, improves the procurement performances and significantly reduces unfilled orders.

Operational risk management of using electronic and mobile money

The extensive use of electronic and mobile money causes additional risks, which complicates the work of electronic money issuers (EMIs) and the functioning of payment systems. The paper aims to investigate operational risk management in the process of using electronic and mobile money. A classification of operational risk types was carried out and the forms of their manifestation in payment systems using electronic and mobile money were characterized. The list of key risk indicators has been compiled to assess the operational risk factors of payment systems using mobile and electronic money; a classification of costs (losses) as a result of the implementation of operational risk events is proposed, dividing them into direct and indirect. Based on the statistics of the International Monetary Fund and the National Bank of Ukraine, the use of electronic and mobile money in certain countries of the world is analyzed. The results on the intensity of electronic money use are presented, and the value of the electronic money multiplier in Ukraine is calculated. To improve operational sustainability of EMIs, a general scheme for organizing the operational risk management process in payment systems using electronic and mobile money is presented. Particular attention is paid to the regulatory and supervisory measures aimed at supporting the operational sustainability of EMIs and payment systems under their control. The issues discussed in this paper are relevant for the debate directed at the implementation of balanced approaches to operational risk management in the process of using electronic and mobile money in developing and emerging economies.

The Nexus between Employee Engagement and Performance Management Processes—Fruška Gora National Park (Serbia) Case Study

This study examines the nexus between employee engagement and the performance management process using the example of Fruška Gora National Park, Serbia. The main scientific problem is to refocus awareness on performance management systems and to investigate methods to upgrade employee engagement. The paper starts with the main hypothesis that employee engagement is a main factor for increasing employee efficiency. The practical tasks of this study are to define the relationship between employee engagement and performance management processes, and to find out what creates employee engagement. Since national parks have a lot of specifics as an organization, we proposed that their employee engagement is much more pronounced. The research was carried out on 103 employees of the Fruška Gora National Park, Serbia. Our findings indicate that employee engagement is directly proportional to the feeling of belonging to the company; further, if employees feel that a superior appreciates their work and effort, this will also increase employee engagement. Finally, a successful performance management process will positively impact employee engagement.

Developing a performance management toolkit for Botswana tennis clubs

Performance management facilitates the attainment of goals in sport organisations. tennis clubs should implement performance management practices to maximise their profit, improve their services delivery and stakeholder satisfaction. In Botswana, tennis does not have a large followership or high participation rate. Therefore, Botswana tennis Clubs could use performance management initiatives to improve their organisational practices, participation rates and profitability. Thus, the aim of this paper was to develop and propose a performance management toolkit for Botswana tennis clubs. The paper relied on a review of the Balanced Scorecard, the Performance Prism, and components of performance management. Based on the review, a performance management toolkit for Botswana tennis clubs was developed. The toolkit comprises of planning for the external environment, planning for the internal environment, implementation, and performance measurement. The toolkit recognises the cyclic nature of the performance management process therefore, the feedback and feedforward obtained from performance measurement are used to inform future performance management plans. This paper can benefit Botswana sport managers and help them to implement performance management practices. This paper can also contribute towards sport management research on performance management in sports clubs.

ASTERIA : Autonomous collision risks management

For a few years now, CNES has been developing ASTERIA, an on-board autonomy concept combining autonomous station-keeping and collision risks management for Low Earth Orbit (LEO) satellites. ASTERIA, acronym for Autonomous Station-keeping Technology with Embedded collision RIsk Avoidance system, enables both in-track and cross-track control for different LEO missions. The on-board collision risk management process is fully integrated into the autonomous station-keeping in order to maintain the satellite orbit as best as possible and to minimize mission unavailability resulting from the avoidance maneuvers. Collision risk management requires the best possible knowledge of the future trajectory of the primary satellite, up-to-date information on secondary objects, as well as a calculation process with a large amount of data and the propagation of orbital states and covariance. That is why, so far, collision risk management has always been a ground segment activity. But this strongly limits on-board autonomy by imposing a timing and a knowledge of the station-keeping maneuvers not very suitable with a reactive Autonomous Orbit Control (AOC) system. On the contrary, management by the spacecraft itself offers interesting prospects for responsiveness and increased autonomy, but requires to carry out on-board risk calculation, to identify relevant risk assessments and to implement efficient avoidance solutions. The paper aims to show the completeness of the ASTERIA concept. First, the principles of on-board collision risk management are described. Then, the paper presents the study of the on-board computational load, the accuracy of risk estimation and the performance of risk avoidance strategies. The ability to operate such a system is then demonstrated through the study of the related operational management process. The concept has been tested and validated by in flight experiments on the ESOC OPS-SAT 3-Units CubeSat. Some preliminary results of this experiment are presented. Finally, the issues related to an autonomous system are discussed, particularly those concerning space traffic management.

Organizational Performance Management and the ‘Sustainability’ of the Performance Evaluation System: A View Guided by the Integrative Review Perspective

Objective: This paper aims to explore the scientific literature in order to show how the process of institutionalizing (incorporating) the ‘sustainability’ of the performance evaluation system (PES) contributes to organizational performance management (OPM). Methodology: An integrative review was carried out with the support of the ProKnow-C intervention instrument to select 39 articles that formed part of the bibliographic portfolio (BP). The PB analysis was conducted through the evolution of the performance evaluation (PE) area; the elaboration of the concept of OPM, which guided this research; and the development of a ‘lens’ using the concept of the ‘sustainability’ of the PES, from which it was possible to identify its essential aspects and use them as a basis for exploration. With this, it was feasible to demonstrate the relationship of the ‘lens’ with the guiding concept that allowed the elaboration of a taxonomy. Findings: In terms of the results, the evolution of a mature theme in the literature (PE) from a new perspective and with an emphasis on the integration of elements related to management is presented, allowing for the identification that the management elements are incipient and little developed in the literature. The elaboration of a taxonomy made it possible to verify that ‘learning’ is the aspect of sustainability that most contributes to OPM, that the ‘holistic/integrated vision’ element encompasses all aspects that determine the sustainability of the PES, and that the ‘use of information’ is the common component and link between the sustainability of PES and OPM in promoting organizational learning, supporting communication and providing it with a foundation for decision-making. Originality: Gaps were identified in the literature that led to the elaboration of a future research agenda for questions related to the importance of culture in encouraging the continuous process of performance management, the relationship of organizational learning with the context and strategic alignment, and the contribution of the human factor and culture to the continuous improvement of organizational performance. Thus, this research offers a new guiding perspective for OPM.

Analysis of the Operation and Management of Higher Education by Using the Media Platform

Universities are considered the main place for university students to study and live and also shoulder the important task of training talents for the future of our country. As a manager of university education and the relevant supervisor of education and teaching, it must constantly seek more efficient teaching mode and use the new communication platform in order to solve the current problems in the management of higher education. Since the media platform plays an important role in the social and political and economic life, it affects the way of education and the way of thinking in universities. Self-media technology promotes the communication between teachers and students in the teaching process. Educators can carry out a variety of teaching through the media, which innovates the educational methods of the University. This fully reflects the advantages of we media teaching in the media era. As a new means of information dissemination, the self-media platform not only has the traditional media communication functions but also gradually affects the way of thinking and lifestyles of university students to promote their correct world outlook, outlook on life, and formation of values. In this paper, self-media platform is used for university education and operation management process to conduct a systematic analysis and research. The Delphi method is used to screen out five major dimensions of hardware platform, content construction, communication mode, the quality of teachers and students in universities, and the environment of media network dissemination and interpret the positive effects of self-media platform in improving university teaching and operation management efficiency. Based on particle swarm optimization (PSO) algorithm, the importance distribution of the five dimensions is identified and an optimal path of university education operation and management is constructed to improve the overall efficiency of university education operation and management.

Research on Data Governance for Maximizing Enterprise Efficiency

In an era where organizations are increasingly relying on data to perform their business, the ability of different companies to manage and analyze data will have a significant impact on their efficiency. In this paper, we develop a model to measure the current level of maturity of ICM's data and analytics (D&A) systems and optimize it to maximize the potential of its data assets. Based on the three critical components of personnel, technology, and process, we take ICM requirements as the starting point. After comprehensively considering the current situation of the industry and enterprise needs, an indicator system is built to measure the D&A system. Then, it is used AHP-CRITIC subjective and objective comprehensive empowerment, which determines the weight of each index accordingly. It is carried out the evaluation and analysis of the maturity of the D&A system and finally concluded that the maturity of the system is 0.879, and technology is the key influencing factor. Then this paper uses the System Readiness Level Index from a technical point of view, which includes the Technology Readiness Level index to measure the technological maturity and the integration readiness of the technology integration index, which can comprehensively optimize technical indicators. To maximize the potential of digital assets, we built the SRLmax model under resource-related constraints, equipped with a business process performance management (BPM) indicator system that comprehensively considered people and process components. Finally, we passed the SRLmax-BPM model to the D&A system. After comprehensive optimization, the optimized score is 25.16% higher than the original model.

A Methodology for Performance Measurement and Benchmarking in SMEs

Strategic analysis based on Performance Measurement System (PMS) guidelines allows managers to better plan ahead, communicate, and collaborate. Motivating rational, rather than emotional, discussion amongst team members about strategic options helps ensure that the set goals are understood, that managers are coordinating their teams effectively, and that the set goals are actually carried out. Support from upper management is essential to the success of the performance management process, as is support from managers at all levels. But internal and external factors can influence an organization's goals, leading to shifts over time that strain limited resources and the time managers have available, setting the stage for natural resistance. This paper provides an analysis of performance measurement and benchmarking using the European Network for Advanced Performance Studies (ENAPS) methodology. The ENAPS methodology has been used as a basis for comparing factories because it offers a framework for developing comparable and comprehensive performance indicators.

Evolution path and critical influencing factors of performance management system: a longitudinal case study in China

ABSTRACT Performance management is critical to the performance of individuals and organizations. We conduct a longitudinal study on a listed enterprise (i.e. Neusoft) in China as basis in first identifying the four stages of its growth process: initial start-up, growth, mature, and sustainable development stages. The evolution path of performance management system (PMS) in Neusoft can be described as ‘point’, ‘line’, ‘surface’, and strategic ‘surface’ evaluation systems in the initial start-up, growth, mature, and sustainable development stages, respectively. We find that the critical influencing factors of PMS include the good professional background and personal traits of line managers, clear communication on performance management goals between leaders and their subordinates, professional knowledge of performance management specialists, and broad participation of senior leaders in performance management processes. The four factors emerge gradually with the evolution of PMS. This paper contributes to building a comprehensive and dynamic construct for PMS and generates a systematic understanding of the critical influencing factors of this system.

Report on the performance management practices of organisation: The case of American Insurance Association in Malaysia

The purpose of this study is to provide readers with a comprehensive understanding of how people are managed for performance with the emphasis of putting theory into practice. The report also introduces the strategic importance of managing people for performance and general considerations of performance management implementation and employee development. An explanatory case study method is done using a literature review, whereby secondary data is used; document reviews and observations. The findings help the reader to understand theories and approaches to managing people for performance. The report also analyzes the importance of performance management processes in the organizational environment. This report enables readers to seek the relevant people and organizational design issues and get specific examples of how these managers implement a performance management system in their organization. Keywords: Effective Communication; Human Resource Management; Malaysia; Performance Management; SWOT.

Review on A big data-based innovative knowledge teaching evaluation system in universities

With the widespread use of digital technologies such as big data, cloud computing and artificial intelligence in higher education, how to establish a scientific and systematic evaluation system to turn the traditional classroom with the one-way transmission of knowledge into an interactive space for exchanging ideas and inspiring wisdom has become an essential task for human resource management in universities, and a key to improving teaching quality. However, due to the debate between scientism and humanism in teaching evaluation, studies related to teaching performance have been isolated from human resource management, resulting in the lack of a systematic vision and framework for such studies. Relevant studies are still limited to the evaluation contents of different evaluation subjects. Evaluations also tend to focus only on the teaching process, ignoring the objectives of talent training, making it difficult for evaluations to play a goal-oriented role and hindering the further development of relevant studies. Therefore, this paper draws on human resource management methodologies and analyzes knowledge teaching evaluation system characteristics in colleges and universities in a big data context to construct a “multiple evaluations, trinity and four-step closed-loop” big data-based knowledge teaching evaluation system. “Trinity” represents evaluation from three performance dimensions: teaching effect, teaching behavior and teaching ability. “Multiple evaluations” represents the design of teaching performance indicators based on teaching data, breaking the barriers between different evaluation subjects. “Four-step closed-loop” draws on performance management theory to standardize the teaching performance management process from four aspects: planning, implementation, evaluation, and feedback. This evaluation system provides a systematic methodology for unifying the theory and practice of innovative knowledge teaching evaluation system in universities in a big data context.

Management Information System Tools and Human Resource Management Practices in Selected Commercial Banks in Akwa Ibom State

This research was conducted to examine the relationship between Management Information System Tools and Human Resource Management Practices in Selected Commercial Banks in Akwa Ibom State. Four objectives and four Research Questions were developed. For the objective of the study to be achieved, four hypotheses were formulated. A survey research design was adopted for the study and a sample size of 181 respondents was drawn from the population of 330. The major instrument for data collection was a structured questionnaire administered to the respondents. Random Sampling Technique was used to pick the size from the population. Data collected were analyzed using simple percentage and Pearson Product Moment Correlation was used in testing the hypotheses. Results showed that there is a significant correlation between system software, Supervisor support and employee network design, and Human Resource Management. Based on the findings of the analysis, it was concluded that Software design, supervisor support, employee network design, business and process knowledge are significant positive determinants of Human resource management. Commercial Banks that consider the application of management information system dimensions are likely to record a better HRM Key Performance Indicators (KPI); Recruitment & Selection, Training & Development, Performance Management and Appraisal Processes, and Compensation and Benefits. Although all four (4) management information system dimensions were strongly correlated, the coefficient for business and process knowledge was seen as the dimension that had the highest significant influence at 0.874 on the human resource. Consequently, it is recommended that Commercial Banks in Akwa Ibom State should help in the development of human resources management information system to measuring goals through training programs.

Analisis Pengukuran Kinerja Proses Manajemen Koperasi Menggunakan Indikator Balanced Scorecard

Koperasi Pegawai Pemerintah Kota Bandung (KPKB) implements a process management performance measurement system from a financial perspective only. This measurement is considered to have several drawbacks. The purpose of this study is to determine the performance of the Koperasi Pegawai Pemerintah Kota Bandung using a balanced scorecard. The Balanced Scorecard is a comprehensive measurement method that includes four perspectives, namely: finance, customers / members, internal business processes and learning and growth. This research was conducted by taking data during 2019. The type of research used is descriptive qualitative research with a case study approach. The results of measurements carried out at the Koperasi Pegawai Pemerintah Kota Bandung using the balanced scorecard indicator, obtained an overall score of 87.68, which is a contribution from a financial perspective score of 36.81, a member perspective 16.64, an internal business process perspective 19, and a learning and growth 15.23. The overall score of 87.68 shows that the performance of the Koperasi Pegawai Pemerintah Kota Bandung is very good.

A review on the application of the DRASTIC method in the assessment of groundwater vulnerability

AbstractIndustrial and municipal wastes, agricultural contamination owing to pesticides and chemical hazards, seawater intrusion in coastal areas, and other factors damage groundwater. In several towns and industrial clusters across India, this is becoming a rising subject of concern. Groundwater is difficult to contaminate, but once contaminated, it is difficult to clean up. It is critical to attain this goal using a variety of aquifer vulnerability assessment approaches. All of these strategies rely on process models as well as statistical or overlay index methodologies. Groundwater vulnerability is a major topic of discussion due to declining groundwater levels and rising contamination, posing a serious threat to the environment and water sources. To identify the risk and to assess the vulnerability, extensive research has been carried out among all the methods based on different parameters and different indexes. The DRASTIC method is one of the most important and accurate of the overlay and index methods for the assessment of groundwater vulnerability. This research study is a systematic analysis of the available research articles on the applications of the DRASTIC and Modified DRASTIC (DRASTIC-L) performance management process on Geographical Information Systems (GIS). This research also reveals research gaps in the various groundwater vulnerability assessment approaches, as well as their limits and hypotheses. This study discovered that integrating GIS with DRASTIC is the most effective and accurate way for determining groundwater vulnerability. In agricultural, arid, semi-arid, and basaltic zones, the modified DRASTIC model also outperforms the traditional DRASTIC model.