Performance Management Model Research Articles

An integrated network model for performance management: a focus on healthcare organisations

Multricriteria methods provide the decision maker with a tool to analyse complex problems involving several conflicting factors and stakeholders. This paper highlights the advantages of a multicriteria approach, paying a specific attention to the analytic network process (ANP), for performance management. The ANP may support the manager of an organisation to evaluate performances by taking into account all the perspectives typical of the balanced scorecard (BSC) approach and providing a mathematical model to manage performance. The use of ANP and BSC in an integrated network model (INM), beyond the determination of the weights to assign to perspectives, objectives and metrics, allows to evaluate the cause-effect relationships between these elements, derive performance indices for the elements of the network, analyse the effect of a decision and prioritise the areas requiring improvement. In particular, this paper focuses on the application of the INM to a public healthcare organisation.

Business Performance Management Models Based on the Digital Corporation’s Paradigm

Digital development of the global economy has increasingly severe implications for business, society and State. The so-called digital transformation (DX) has already turned from a scientific paradigm to reality, adjusting the development strategies of entire states, changing the face of social infrastructure and reformatting business processes. The market participants now face serious challenges: how to build their own business model and how to find their place in the digital ecosystem of the nearest future, drawing on digital technologies. That is precisely why the research and approbation of approaches to building an information model of a digital corporation are not only topical, but also very timely. The article provides an overview of several important studies in the field of DX, along with a comparative analysis of classical and digital models of corporate governance; it also shows the potential for the development of the CPM concept (Corporate performance management) considering the DX requirements and the advantages of the evolutionary planning approach. The authors present the paradigm of building information and analytical systems for digital corporation management with the use of advanced business intelligence based on dynamic intellectual models. The article describes examples of real projects on the development of support systems for decision-making in terms of marketing and financial management, including business effects from the use of similar systems. The authors have summarized project experience in the field of building a digital system of corporate management based on the Academic Competence Center of IBM "Reasonable Commerce" (located in Plekhanov Russian University of Economics) and outlined the prospects for further research.

An Empirical Study on the Quality of Entrepreneurship Education based on Performance Excellence Management

The performance excellence model provides a framework for the implementation of total quality management in Colleges and universities, based on the practice of entrepreneurship education in China’s colleges and universities, this paper uses the excellent performance management model to conduct an empirical analysis of the quality of entrepreneurship education, and gets the following conclusions: First, the driving wheel of entrepreneurship education consists of three dimensions: the leadership support of entrepreneurship education, entrepreneurship education strategy and market orientation, the driven wheel of entrepreneurship education includes entrepreneurship education resource allocation, the process of entrepreneurship education, the measurement and improvement of entrepreneurship education. Second, in the driving wheel, the leadership support of entrepreneurship education, entrepreneurship education market orientation have a positive effect on soft quality and hard quality of entrepreneurship education; the entrepreneurship education strategy only has a positive effect on the soft quality of entrepreneurship education, but on the hard quality is not verified. Third, in the driven wheel, entrepreneurship education resource allocation and the process have a positive effect on soft quality and hard quality of entrepreneurship education; the measurement and improvement of entrepreneurship education has positive effect on the hard quality of entrepreneurship education, but to the soft quality has not been verified.

An Empirical Research on HPWS System of Service Groups Performance

By analyzing relative literature and exploring a performance management model, this study defines core elements and analyses mechanism of the model. The system provides a reference for service groups.

Transparency for Results: Testing a Model of Performance Management in Open Government Initiatives

ABSTRACTGovernment transparency continues to challenge existing frameworks for understanding organizational performance. Transparency has proven difficult to measure and results assessing its impacts are mixed. This article sets forward a model of performance-based accountability in open government initiatives. Data come from the Open Government Partnership’s (OGP) database of over 1,000 transparency initiatives across 50 countries in 2013. Ordered logistic regression estimates the effect of management practices on three different measures of transparency performance, and the results broadly support the model. Expert interviews from two country cases offer insight into how performance management is used in the context of transparency reforms.

A Health Performance and Cost Optimization Model for Sustainable Healthy Buildings

To construct a sustainable and healthy building, it is necessary to build a system capable of efficiently analyzing, assessing and managing health performance data over the life cycle of a building. To fulfill such needs, health-friendly resources database, life cycle health-performance tree, health performance evaluation and health management concepts were suggested. Such studies focused on health performance. Selecting building materials based only on their health performance while ignoring cost is likely to lead to not only rapid construction cost increases, but also higher maintenance costs. For cost-benefit management, the health performance and cost management model was proposed. However, while the model can be used in decision-making, it is unable to suggest an optimization solution. To supplement this need, this study proposes a health performance and cost optimization model for sustainable healthy buildings. The model proposed here is composed of simulation and optimization modules for health performance and cost using the concepts mentioned above.

Management of Business Informatics and Performance Management

The proposed conceptual model verifies applicability of traditional Morton’s model in Business Informatics and extend this model for new view that is transformed into Business Informatics Performance Management Model. We are analyzing applicability of Morton’s model in Business Informatics and Business Intelligence and then we are proposing new Business Informatics Performance Management Model. This new structured approach for description of Business Informatics performance measurement and management needs helps organizations with clear statement how they want to implement BIPMS in their environment. We tested our model with Business Intelligence service that is described and defined by our model. It proves that model can provide management of Business Informatics a tool how to describe performance measurement and management in a consistent and structured way.

Offensive or defensive? – Application of DEA bootstrapping methodology on Chinese Professional Baseball League

Offensive or defensive? Which approach has the greater impact on winning professional baseball league games? Because the Chinese Professional Baseball League (CPBL) has only four teams, it offered a limited sample size for relevant studies. In this study, a window analysis was coupled with the sports team performance management model of the network data envelopment analysis (DEA) method to solve the problems of offense efficiency, defense efficiency and integrated efficiency of each of the CPBL teams from 2007 to 2014. Truncated regression was coupled with a bootstrapping method to perform a 2000 times repeated sampling, reduce the sampling error and determine the effect of environmental variables on the value of the efficiencies of the CPBL teams. The results show that the Lamigo Monkeys led in both offense performance and defense performance, whereas the United 7-ELEVEn led in integrated performance. The “total number of players” had a significantly positive impact on the efficiency of the teams. The 7-ELEVEn Lions and the Lamigo Monkeys showed superior performance with regard to the investment in the players and the long-term management of the depth of bench players, which verifies the importance of the depth of bench players in the CPBL. The “total bases gained” also had a significantly positive impact on the efficiency of the teams, which indicates the importance of the offensive capability for winning in the CPBL.

Factors Affecting Efficiency of Performance Management System in Public Service Institutions

The performance management system has its specificities in public service institutions, which arise especially from the nature of the institution's work and from various interactions with interested parties. This paper focuses on the analysis of some factors that affect the efficiency of performance management systems in public service institutions to a various degree. Results are based on a survey that verified hypotheses related to three factors affecting the efficiency of the performance management system in public service institutions – suitability of using standard models of performance management, role of social responsibility in the performance management and interconnection of organizational and individual performance objectives in public service institutions

Providing the Applicable Model of Performance Management with Competencies Oriented

Abstract The talented & meritorious human capital is the source of competitive advantage and is of great importance that on the basis of it the performance of employees is assessed. The aim of this study was to provide the applicable model of performance management with competencies oriented in Entekhab Industrial Group. The population of the study was a group of 550 of industrial employees. Simple random sampling was used and the sample size was estimated 230 people using Morgan table. Based on the literature and research in this area, key indicators of performance evaluation in terms of staff competencies, namely knowledge, skill, attitude and working style and the working results were identified. Using the experts’ opinion, a researcher-made questionnaire was developed as the instrument for data collection and the data were analyzed by SPSS. The results of the analysis indicated that all the research objectives were supported. As observed, among the dimensions of competency-based performance management, working results(outcomes) and the staff knowledge had the highest and the lowest mean in the Entekhab Industrial Group, respectively.

Developing a performance management model for the implementation of TQM practices in public education centres

Achieving excellence in public education centre management is a means to attain higher quality in education. This can be reached by implementing performance management. This paper proposes a comprehensive management tool, in the form of a balanced scorecard (BSC), for non-university public education centres, using the European Foundation for Quality Management excellence model as a framework for the implementation, evaluation and improvement of quality. This management system brings total quality management practices to education centres and is specifically designed to cater for their individual requirements. In our study, a strategic map of these organisations was devised after cause-and-effect relationships were identified based on their strategic objectives, and after defining the different areas in which action was required. The Delphi method enabled us to obtain a set of indicators which were identified by experts as being particularly relevant for measuring performance and monitoring strategy. Based on a qualitative analysis of the results, a BSC was drawn up. Its validity and reliability were proved by the high level of consensus reached by the experts. This tool will lead to improved efficiency in the management of educational centres, and is a valuable instrument to better understand factors that determine the performance of educational management and the achievement of excellent results.

An environmental balanced scorecard for supply chain performance measurement (Env_BSC_4_SCPM)

Purpose– Companies need to excel in many areas to achieve a competitive advantage. This, together with pressure imposed by regulators and customers regarding sustainability concerns, leads companies to address sustainability in an integrated fashion across all management processes. The purpose of this paper is to suggest a model for the assessment of the environmental performance of a supply chain, based on four perspectives used in the balanced scorecard. Performance indicators are proposed based on the literature, as well as on the ISO 14031 and GRI standards, and were validated by a panel of experts.Design/methodology/approach– Based on a literature review on models for environmental performance management a novel model to assess the environmental performance of the supply chains (Env_BSC_4_SCPM) is proposed. Data collected from the first tier suppliers of an automotive industry case study are used to test the proposed model.Findings– The model developed was tested in a case study company, showing it ability to benchmark the company first tiers suppliers and products. The model is also useful as a decision support tool to define actions to be taken in order to improve the global environment performance of the supply chain.Research limitations/implications– The proposed model was developed to evaluate the environmental performance of supply chains. Nevertheless, the case study only takes account of the first tier suppliers, due to difficulties associated to data collecting for the other elements in the supply chain. Widening the frontiers, the next phase may include the application of this model to second, third and lower tier suppliers, as well as the final customer. Improvements in the model could also include the construction of a composite index to measure the environmental supply chain performance.Practical implications– The paper provides a model that can be used by practitioners to evaluate the environmental performance of their supply chain and to decide on actions to be taken to improve it.Originality/value– As stated by several authors, there has been limited research conducted in the field of environmental evaluation of supply chains. This paper proposes a novel model for the environmental performance of the supply chain and tests it using industrial empirical data.

Intra-utility performance management model (In-UPM) for the sustainability of small to medium sized water utilities: Conceptualization to development

Small to medium sized water utilities face serious challenges to meet broad sustainability objectives, because of technical, human and financial constraints and limited involvement in the inter-utility benchmarking. Most of these utilities are unable to address the performance gaps for various functional components, such as personnel, operational, financial, etc., of their water supply systems and rely on emergency response. Even if the information obtained from such benchmarking process is available, the outcome (indices) showing performance of these components, at the utility level, is useful for top level management. The operations management is more interested in the performance of sub-components (under each functional component) of the water supply systems within the utility. An intra-utility performance management model is conceptualized and developed for effective decision making at both the levels. A hierarchical based top-down approach initiates from overall sustainability objectives at the top, followed by primary and secondary performance measures of the sub-components, and indicators (basic building blocks) receive inputs from data/decision variables at the bottom. The model assesses the performance of each component and sub-component as ‘high’, ‘medium’, or ‘low’. Fuzzy based technique has been employed to deal with uncertainty issues due to data limitations and vagueness in expert knowledge. Sensitivity analysis helped to rank the indicators for their contribution in decision making. The model is implemented for a medium sized utility containing three sub-systems in the Okanagan Basin (BC, Canada). The results demonstrate the model's practicality to efficiently achieve sustainable performance in small to medium sized water utilities.

The evolution of performance management discourse in corporate strategy diagrams for public institutions

A specific kind of performance management model called ‘Balanced Scorecard’ has come to dominate the way institutions are run around the world, oriented to increasing outputs and to ‘quality assurance’. Strategic diagrams emerged out of this model, claiming to break down all institutional parts and processes into a flow-chart forming a sort of road map of the role played by all parts of an organization in reaching targets. Drawing on Fairclough׳s (1992) notion of the ‘technologization’ of discourse and Van Leeuwen׳s (2008) notion of ‘the new writing’ this paper applies multimodal critical discourse analysis to a sample of diagrams from a wider corpus showing how they have changed over time, becoming more abstracted and symbolic, as the performance management discourse itself has become naturalized.

A Framework for the Strategic Management of Science & Technology Parks

Science and technology parks (STPs) have been playing an increasingly influential role in the stimulation and growth of the knowledge economy. However, the spread of STPs faces relevant challenges, such as the development of robust performance management systems, able to demonstrate results and indicate improvement opportunities. Thereby, this paper proposes a theoretical model of performance management, which combines premises of the Service-Dominant Logic (S-D Logic), the Balanced Scorecard (BSC) and the General Hierarchical Model (GHM). Based on a multiple-case exploratory and qualitative study, relevant information about the strategic planning and management of these projects were extracted and paved the way for the construction of a performance hierarchical model composed of five perspectives, according to the BSC. Considering the outcomes, it is expected that the proposed model provide useful insights for the consolidation of a framework for the strategic management of science and technology parks.

How to Write One of the Most Successful Academy of Management Articles of All Time

This symposium examines the question “How do you write one of the most successful Academy of Management articles of all time?” A number of performance management models have been introduced that examine successful organizational performance. These models show that a vital step in the performance management process is defining successful performance. Defining performance is a critical step because it sets the standard for performance (i.e., what work is to be achieved) and provides a foundation for establishing action plans and performance goals (i.e., how the work is to be accomplished). Following this line of thinking, this symposium examines both “what” activities can be done and “how” those activities can be accomplished in order to create, write, and publish highly successful articles. In the first presentation, Dr. Jeffrey Miles will: 1) describe successful journal articles and explain what they are, how they are measured, and the impact they have on the field, 2) briefly explore twelve ways that an article can make a significant contribution to the literature, and can help make it one of the most successful articles of all time, 3) provide career advice for becoming a successful academic researcher and writer, 4) describe specifically how and why some articles become so successful, and 5) explain how skillfully linking, bridging, and connecting new ideas to current work can greatly enhance the success of new ideas. The next six presentations in this symposium will be made by authors of some of the most successful articles of all time by members of the Academy of Management. Each of the presenters will discuss topics, such as: the idea for their paper, the development of their paper, overcoming criticism and resistance to publishing their paper, the major contributions of their work, the reasons why their paper has been so successful, advice they would give to other researchers, and what research remains to be done in their area. Dr. Jay Barney will discuss developing and building Resource-Based Theory and explore the process of writing the 1991 article “Firm Resources and Sustained Competitive Advantage” (Barney, 1991). Dr. Jeff Dyer will discuss the Relational View and writing the 1998 article with Dr. Harbir Singh titled “The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage” (Dyer & Singh, 1998). Dr. Shaker Zahra will discuss building Absorptive Capacity Theory and writing the 2002 article with Dr. Gerry George titled “Absorptive Capacity: A Review, Reconceptualization, and Extension” (Zahra & George, 2002). Dr. David Schoorman will discuss the concept of trust and his highly successful 1995 article with Dr. Roger Mayer and Dr. James Davis titled “An Integrative Model of Organizational Trust” (Mayer, Davis, & Schoorman, 1995). Dr. Ron Mitchell will discuss the community effort involved in building Stakeholder Theory and writing the 1997 article with Dr. Brad Agle and Dr. Donna Wood titled “Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts” (Mitchell, Agle, & Wood, 1997). Dr. Paul Adler, past-president of the Academy of Management, will explore the process of building Social Capital Theory and writing the 2002 article with Dr. Seok-Woo Kwon titled “Social Capital: Prospects for a New Concept” (Adler & Kwon, 2002). Lastly, the audience members will have the opportunity to critique and discuss all of the ideas presented in this symposium. In sum, this symposium is an exciting panel of experts who will examine all aspects of how to write one of the most successful Academy of Management articles of all time. Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts Presenter: Ronald Mitchell; Texas Tech U. Presenter: Bradley R. Agle; Brigham Young U. An Integrative Model of Organizational Trust Presenter: David Schoorman; Purdue U. Firm Resources and Sustained Competitive Advantage Presenter: Jay B Barney; Eccles School, U. of Utah Social Capital: Prospects for a New Concept Presenter: Paul S. Adler; U. of Southern California Presenter: Seok-Woo Kwon; Fox School of Business, Temple U. The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage Presenter: Jeffrey H. Dyer; Brigham Young U. Presenter: Harbir Singh; U. of Pennsylvania Writing One of the Most Successful Academy of Management Articles of All Time Presenter: Jeffrey Miles; U. of the Pacific Presenter: Stefanie E Naumann; U. of the Pacific

Towards developing a business performance management model using causal latent semantic analysis

Business performance management (BPM) helps organisations achieve improved effectiveness and competitiveness by bridging the gap between strategy and execution. Though several industry-specific practitioner BPM frameworks exist, there is little research in the academia on BPM. This study fills this void by developing and testing a generic BPM model using causal latent semantic analysis on textual data obtained from both practitioner and academic sources. The BPM model developed in this study provides a structure for enhancing responsiveness and flexibility because it embodies the process of managing an organisation's strategy. Since the BPM process embodies a closed-loop process with the objective of continuously adjusting business strategies, it helps organisations to enhance their agility. Therefore, with the implementation of the BPM framework, organisations can quickly adapt to changes. This study posits that the proposed BPM model will help managers create an agile organisation that is capable of developing and increasing competitive advantage.

The Performance Management System of the Korean Healthcare Sector: Development, Challenges, and Future Tasks

ABSTRACT:During the past two decades, performance management programs in Korea’s healthcare sector have become increasingly diversified in terms of the measures used and the scope of the healthcare services measured. Despite the recent growth of performance management programs in Korea’s healthcare system, few studies have evaluated performance management programs as a whole in the context of national healthcare system objectives. Drawing on Talbot’s performance regime framework, this study describes the major challenges to Korea’s performance-based healthcare management systems. We suggest that the challenges can be addressed by creating a coherent conceptual framework and a macro-level coordination body. We further suggest that relevant performance interventions be chosen based on theoretical models of performance management. Our findings have implications for future studies on performance management of healthcare systems in other countries as well as in Korea.

Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management

Abstract The article explores the transformation process of evaluation, performance monitoring and accountability in the public sector. The process underlines that horizontal accountability referencing a wide democratic footprint is likely to become more explicit. To this end, this article develops the idea of transformation of public sector performance management from the viewpoint of organizational intelligence. Much of the current doctrine originates from rationalistic performance management and evaluation models and are therefore reluctant or unable to see the social mechanisms incorporated in the mechanisms of accountability. This article concludes that ‘hard nose’ rationalistic models of performance and evaluation are not anymore fit for purpose. To be measured by traditional performance metrics, the society is far too complex, constructed by various social networks and retrospective interlink-ages, and constituted by public service systems. Thus, the need for intelligence in organizational knowledge management and decision-making processes ought to be addressed more systematically.

Towards excellence in public administration: organisation theory-based performance management model

The purpose of the paper is to develop an integrated performance management model as an important pillar of excellence in public administration. The model is based on organisation theory where an organisation is a set of dynamic relationships between people assuring the existence, development, and specific characteristics of the social unit (e.g. enterprise, public sector organisation) and rational achievement of the social unit's goals. It covers the sequential phases of the management process that consist of specific approaches and include the most useful indicators (measures) associated with the various stakeholders. The indicators reflect the effectiveness of a social unit and the efficient execution of all processes/tasks. The proposed model represented the basis for research on the use of performance management tools, approaches, and indicators on a sample of 104 public administration institutions in Slovenia. The paper provides an important contribution to the public administration performance management body of research. First, the proposed model extends and improves existing models as it consistently follows the governance-management process to assure excellence. Second, the model is developed on the basis of organisation theory which assures repetitive use of the model over many time-periods. Third, all social units' stakeholders are included in the model. The model represents an original solution and is applicable in any type of public administration organisations, with some modifications also in any kind of private or public organisations, all striving for excellence.