Organizational Performance Research Articles

The Influence of Information Technology Investment on the Organizational Performance: The Moderating Role of External Environment

In the information era, enterprises can enhance organizational performance through advanced information technology. Based on the resource-based view, this paper examines the mechanism by which information technology (IT) investment influences organizational performance, with the external environment as a moderating variable. Using 265 valid samples collected from agricultural enterprises in Shandong province, this study conducts an empirical test through partial least squares structural equation modeling. The results demonstrate that IT investment has a significant positive effect on organizational performance, and the external environment significantly moderates the relationship between IT investment and organizational performance. This research contributes to a deeper understanding of the relationship between IT investment and organizational performance, enriches resource-based theory, expands the research framework on IT investment, and offers guidance for enterprises seeking sustainable growth.

Mitigating Cognitive Bias to Improve Organizational Decisions: An Integrative Review, Framework, and Research Agenda

The detrimental influence of cognitive biases on decision-making and organizational performance is well established in management research. However, less attention has been given to bias mitigation interventions for improving organizational decisions. Drawing from the judgment and decision-making (JDM) literature, this paper offers a clear conceptualization of two approaches that mitigate bias via distinct cognitive mechanisms—debiasing and choice architecture—and presents a comprehensive integrative review of interventions tested experimentally within each approach. Observing a lack of comparative studies, we propose a novel framework that lays the foundation for future empirical research in bias mitigation. This framework identifies decision, organizational, and individual-level factors that are proposed to moderate the effectiveness of bias mitigation approaches across different contexts and can guide organizations in selecting the most suitable approach. By bridging JDM and management research, we offer a comprehensive research agenda and guidelines to select the most suitable evidence-based approach for improving decision-making processes and, ultimately, organizational performance.

Trade-off between knowledge-dynamic mechanisms in linking perceived injustice with organizational performance: moderation function of job experience

PurposeThis paper, underpinned by knowledge dynamics theory (KDT), seeks to investigate the pivotal role of knowledge translation mechanisms such as knowledge hiding (KH) and knowledge sharing (KS) in the nexus between perceived organizational injustice (POI) and organizational performance (OP). Furthermore, we examined the moderating effect of job experiences on the nexuses between KH-OP and KS-OP.Design/methodology/approachData were collected from 289 hospital professionals at 23 private hospitals in Pakistan using a time-lagged approach. PLS-SEM was run to test hypotheses.FindingsKH and KS significantly established the POI-OP linkage, while employee job experience improved the KH-OP and KS-OP relationships.Practical implicationsFindings suggest that policymakers should develop policies for private hospital employees to reduce perceived injustice by emphasizing equal treatment and transparency in hospitals. Well-formulated policies help reduce perceived injustice, likely encouraging knowledge translation among hospital employees, resulting in increased OP.Originality/valueDrawing on KDT, this paper provides a novel approach for testing knowledge translation mechanisms between POI and OP relationships through pivotal roles of KH and KS and job experiences.

The Analysis Of The Relationship Of Total Quality Management (TQM) And Knowledge Management (KM) On The Organisational PerformanCE Of PT. Birawidha Garda Santosa

The challenge of managing security services (Satpam) requires guaranteed service quality in order to increase business sustainability and competitiveness. This study aims to determine the influence of Total Quality Management (TQM) to Knowledge Management (KM) and the influence of TQM to Organizational Performance (KO) and the influence of KM as mediation role between TQM and KO, besides to determine the relationship between sub-dimension TQM and KM in the construct of research relationship model. The desain of this research uses field survey approach (questionnaires). The research sites are in operating areas of PT BGS in Indonesia which spread across 11 provinces of Indonesia with population 1014 security personnels. The sampling number in this study is 144 respondents uses proportional random sampling. Analytical methods used in this study are Structural Equation Model test with the help of SMAT Partial Least Square (SmarPLS) app with the stages measurement model evaluation (validity and reliability), structural model evaluation (to determine strength of the R2 relationship between laten exogen variable), measurement model testing and hypothesis testing. The research results show that TQM has a significant positive effect on KM and KO as shown by p-values of 0.000 and 0.010 respectively. KM also has a significant positive effect on KO as indicated by a p-value of 0.000. KM as a mediating variable has an influence as an enabling factor in achieving organizational performance.

Driving Forces of Strategic Outsourcing in Telecommunication Companies in Tanzania

Abstract This article aims to evaluate the driving forces of outsourcing strategies on the organizational performance of mobile network operators in mainland Tanzania. The objectives are to identify the driving forces of outsourcing and determine the challenges of outsourcing in telecommunication companies. The article adopted a descriptive cross-sectional survey. The selection of mobile companies is based on high market share and operation period. Findings show that customer needs for high-quality services, high-rated change in service, reduction of operational expenditure, and accessing the world’s capability are among the major driving forces for outsourcing. Dependability, loss of security, hidden costs, and selection of competent partners to mention a few are the challenges faced by telecom companies. It is noted that outsourcing enables network operators to advance their organizational performance in terms of operating cost, productivity, profitability, and market share. However, customer satisfaction suffers due to the inconsistency of the quality of service offered. Therefore, it is advised that mobile operators closely monitor outsourcing service providers to ensure that agreed service levels are met, thereby, safeguarding the reputation of the company to customers.

Tracking Research Trends in Working Capital Management: A Ten-Year Bibliometric Review Based on Dimensions AI Database

This study examines trends in working capital management (WCM) research over the past decade, focusing on key contributors and significant themes. Utilizing data from the Dimensions AI database, we provide an overview of WCM from 2015 to 2024. A systematic review methodology guided our literature gathering, beginning with a keyword search on October 18, 2024, using terms like "working," "capital," "management," and "trend." The final dataset comprised 198 peer-reviewed articles and conference proceedings, ensuring the robustness of our findings. Our analysis reveals fluctuating publication trends, peaking at 35 publications in 2021, followed by a decline in recent years. Key authors, including Pais et al. and Parker et al., emerged as influential figures, with substantial contributions from institutions such as the Ghulam Ishaq Khan Institute and Hamad Bin Khalifa University. The United States and Pakistan lead in research output. Additionally, bibliographic coupling networks highlight clusters focusing on profitability, gaps in empirical research, digitalization in supply chain finance, and practices in family firms. The findings underscore the growing importance of effective WCM in enhancing organizational performance while identifying gaps, particularly in developing economies. Future research should address these gaps to improve both academic discourse and practical applications in the field.

Impression Management and Employee Commitment in Akwa-Ibom Tertiary Institutions

General background: Employee commitment is crucial for organizational success, and impression management techniques may significantly influence this commitment. Specific background: Previous studies have examined the effects of impression management in organizational contexts, yet the specific dynamics in Nigerian tertiary institutions remain underexplored. Knowledge gap: The influence of exemplification, ingratiation, and self-promotion on different dimensions of employee commitment (affective, continuance, and normative) in Nigerian institutions has not been fully examined. Aims: This study aims to determine how these dimensions of impression management influence employee commitment and the moderating role of organizational culture. Results: Findings reveal a positive and significant relationship between impression management and employee commitment. Specifically, exemplification enhances affective commitment, ingratiation promotes continuance commitment, and self-promotion influences normative commitment. Organizational culture was found to strongly moderate these relationships. Novelty: This study provides new insights into the contextual effects of impression management on employee commitment in Nigerian tertiary institutions. Implications: The findings suggest that management should employ strategic impression management techniques to enhance employee commitment, fostering improved organizational performance and reduced turnover. Highlights: Impression management positively influences employee commitment in tertiary institutions. Exemplification enhances affective commitment, ingratiation promotes continuance commitment. Organizational culture strongly moderates the relationship between impression management and employee commitment. Keywords: Impression Management, Employment Commitment, Exemplification, Ingratiation, Self-Promotion

Effect of implementing TQM on Corporate Performance in the Construction Industry in Saudi Arabia

Despite the significance of the contracting industry in the Saudi Arabia and the significant investments that are being made in the project sector, there exists an obstacle or delay in the timely completion of projects. This delay leads to several costs, which can impact the strategic plans of the state and impede the progress of economic, social, and developmental goals. Therefore, this study aims to examine the effect of total quality management on performance of the construction companies in Saudi Arabia. The questionnaire was used to collect the data from 272 respondents. The result revealed that there is a positive and significant effect of TQM on the organizational performance of construction companies. The study highlighted that implementing the TQM approach would enhance the overall performance of construction, Saudi Arabia. Limitation and recommendations for future studies was provided.

A self-organizing map clustering adaptive artificial neural network model for analysis critical success factors in different phases of MTO projects case study: electrical equipment manufacturer and supplier in Iran

PurposeThe purpose of this paper is to investigate the benefit of critical success factors (CSFs) clustering in different phases of make-to-order (MTO) projects and develop standards for management.Design/methodology/approachThis study is based on a questionnaire survey. First of all, collecting data by structured interviews, relying on a questionnaire and second from leader contractors who are active in the engineering and steel industry (in Iran). So, the requirements and objective of the research are presented to the top management of MTO projects to gain their support in data collection. Then 20 CSFs were identified by the literature review so a questionnaire survey was prepared for the CSFs assessment and interview with the experts. Finally analyzing the importance and performance of CSFs in project phases and cluster them in different project phases with self-organizing map as one of the artificial neural network (ANN) approaches due to high predictive accuracy. Review the research result with the top management of MTO project and examine the results obtained from neural networks and validation indices.FindingsCluster analysis shows that the implementation phase is the most important stage in MTO organizations and the other phases like feasibility and start-up, design and planning, delivery and end-phase should be also considered as effective phases in determining the level of organization performance. Different industries with additional data at different periodic times will verify the result. Furthermore, testing the other ANN model will improve risk analysis and could shift this classification approach to a regression type.Research limitations/implicationsThe main limitation of the research is related to the sample. Research findings are limited to the time of data collection so validity is limited to the mentioned time. Different industries with additional data will verify the result. Furthermore, testing different ANN models such as K-MEANS, non-negative matrix factorization (NMF) analyses will improve risk analysis and could meet different classification results to find gaps.Practical implicationsIn this paper, CSF and project phase dimensions are viewed together which is necessary to meet better results for simplifying social and economic benefits. Merge the new findings and latest technologies could prepare the best results and enable managers to create a better framework or implement key factors for minimizing waste.Originality/valueThis paper moves the definition of MTO organizations beyond measuring cost, complexity and financial variables by clustering CSFs in different phases of projects. So, the results enable managers to use this concept in their daily production to minimize waste and could be implemented to efficiently choose factors.

Leaders development program by 360 degree feedback: reflection on head nurses' leadership practices.

Leadership in nursing is crucial for delivering high-quality healthcare and ensuring positive outcomes for patients, staff, and institutions. Many nurses in leadership positions lack formal training, which can compromise their effectiveness. This study aims to evaluate the effect of a leadership development program utilizing 360-degree feedback on head nurses' leadership practices. A true-experimental design was employed in three healthcare institutions. The study involved 80 head nurses (40 intervention, 40 control), 240 staff nurses, and 29 supervisors. The intervention group participated in a six-week leadership development program using 360-degree feedback. Data were collected pre- and post-intervention using the Leadership Development and 360-Degree Feedback Knowledge Questionnaire and the Leadership Practices Inventory (LPI). The intervention group showed significant improvements in leadership knowledge and practices across all dimensions. Knowledge scores increased from 25.1 ± 8.8 to 93.0 ± 5.1 post-intervention, maintaining at 83.2 ± 7.1 at follow-up. Self-assessed leadership scores improved from 88.1 ± 6.0 to 97.5 ± 2.7, and 98.5 ± 2.0 at follow-up. Supervisor and staff assessments also showed substantial increases. Multiple linear regression analyses confirmed the strong positive impact of the intervention on leadership outcomes. The leadership development program using 360-degree feedback significantly enhanced head nurses' leadership knowledge and practices. The results suggest that such programs can improve leadership capabilities in healthcare settings, leading to better patient care and organizational performance. Future research should address group homogeneity and explore long-term impacts on patient outcomes.

GOVERNANÇA CORPORATIVA PARA A GESTÃO FINANCEIRA

The objective of this work is to highlight the importance of corporate governance for the financial management of business organizations. In this sense, a bibliographic research methodology was chosen. Corporate governance fosters the credibility of organizations by providing financial information that determines the decision-making processes of internal and external stakeholders. In this case, the financial manager who practices governance must demonstrate characteristics and competencies focused on ethics and transparency so that the organization's financial performance is achieved through a systemic vision correlated with the internal and external sectors of the companies, permeated by both good governance practices and the increase of investment capital. Thus, corporate governance plays an important role in contributing to organizations by minimizing risks, reducing indebtedness, and increasing the market value of companies that implement it, as it is seen as a factor of respect for those who invest their capital in a business aiming for the profitability of their investment.

Analysis of the Impact of Strategic Thinking on Organizational Performance of Manufacturing Firms in Delta State Nigeria.

This study was carried out to examine the analysis of the impact of strategic thinking on organizational performance of manufacturing firms in Delta State, Nigeria. The objective of the study was to examine the impact of strategic thinking on organizational performance of manufacturing firms in delta State Nigeria. Structured questionnaire was used to obtain primary data from the employees of the manufacturing organizations, namely, Asaba Textile Mill Ltd, Coca-Cola Nigeria Plc, and Delta Glass Nigeria Plc. The hypotheses formulated were subjected to statistical tests using Regression analysis and correlation with the aid of SPSS. The findings or results of the study revealed that strategic thinking has a significant effect on corporate performance of manufacturing firms in Delta State Nigeria with the R2 value of 0.662. Strategic thinking is significantly and positively related on employee productivity of manufacturing firms in Delta State. That strategic thinking has a significant and positive relationship on employee efficiency of manufacturing firms in Delta State, Nigeria with R2 value of 0.681. From the findings of the study, it was concluded that strategic thinking has a significant positive impact on organizational performance since the majority of the stated variables are statistically significant with one another. The study therefore, recommended that in order to enhance or promote strategic thinking, an organization should emphasize to the employees the importance of strategic thinking for the growth of the organization. Finally improvement in the award scheme on the part of management in order to encourage managers and employees.

Financial Technology Service Companies' Innovation Change Management and Leadership-Driven Organizational Adaptability

In the context of rapid development in financial technology, financial technology service companies face unprecedented changes and challenges. This paper explores how these companies can drive organizational adaptability through innovative change management and leadership to enhance their market competitiveness. First, the paper defines financial technology and its development trends, provides an overview of core theories of change management, and analyzes the impact of change management on organizational performance. Next, it discusses the implementation framework for organizational adaptability, highlights challenges encountered during the adaptation process, and proposes corresponding solution strategies, along with methods to optimize adaptive strategies. Finally, the paper examines the organizational capabilities required for sustained change and innovation, particularly focusing on management models for continuous change and the enhancement of organizational capabilities driven by innovation. Through systematic analysis and strategic recommendations, this paper aims to provide effective frameworks for change management and leadership-driven adaptability strategies for financial technology service companies to navigate an ever-changing market environment.

Transforming HR through Analytics: A Study of Performance Improvement Initiatives Driven by Data

ABSTRACT This study examines the transformative impact of facts analytics on Human Resources (HR) practices, especially focusing on overall performance development tasks. As agencies more and more apprehend the value of data-pushed choice-making, HR analytics has emerged as a strategic tool for reinforcing talent control, worker engagement, and ordinary organizational overall performance. By studying case research and empirical data, this studies identifies the important thing blessings of HR analytics, such as stepped forward recruitment processes, better employee retention, and heightened engagement ranges. However, the take a look at also addresses the challenges related to implementing analytics in HR, together with facts nice, change management, and talent gaps. Ultimately, the findings spotlight the need for HR professionals to include a facts-driven culture and invest in analytics abilities to reap sustained performance upgrades. This paper serves as a manual for companies in search of to leverage analytics for more suitable HR effects and strategic alignment.

The Influence of Perceived Organizational Support, Transformational Leadership, and Work Motivation on Teacher Performance at XYZ Elementary School, North Jakarta

A school is an organization that operates in the field of education as a place where the learning process occurs for students to obtain education from teachers. Teachers at the forefront have an important role in advancing and improving services in schools. To support optimal performance, it is very important for a school leader to have strong organizational support, good abilities in managing the school, and able to increase and maintain teacher motivation. Researchers conducted to find out how perceived organizational support, transformational leadership, and work motivation influence teacher performance at SD XYZ North Jakarta. This research uses a quantitative research approach using the PLS-SEM method to analyze the influence of path coefficients on the variables studied. The respondents of this research were all 118 teachers at SD XYZ North Jakarta who filled out a survey using saturated sample data collection via the Google Form application. The data obtained was analyzed using SEM (Structural Equation Modeling) with the PLS 3.0 application. The results of this research show that perceived organizational support, transformational leadership, and work motivation have a positive effect on teacher performance.

The optimization algorithm of intelligent transportation systems based on reinforcement learning

With the acceleration of urbanization and the increase in traffic load, traditional traffic management methods struggle to cope with the complexity of modern traffic conditions. Intelligent Transportation Systems (ITS), utilizing modern information technology and artificial intelligence, have improved the efficiency and safety of transportation systems. Reinforcement Learning (RL), as an adaptive optimization method, can dynamically adjust traffic signals and flow control strategies through trial and error and reward mechanisms, optimizing traffic flow management and signal control. This paper investigates the optimization algorithms of intelligent transportation systems based on reinforcement learning, including their design, application, and performance evaluation. Research indicates that RL optimization algorithms can significantly enhance the organizational performance of transportation systems, increasing the efficiency and flexibility of traffic management. Empirical analysis verifies the effectiveness of the algorithm, and future improvement directions are proposed.

Knowledge management practices, competitive strategies, and the balanced scorecard: Basis for an organizational performance improvement framework

Knowledge management practices, competitive strategies, and the balanced scorecard: Basis for an organizational performance improvement framework

Assessing the Effect of Strategic Alliances on Organizational Performance of Commercial Banks in Nigeria

This study was carried out to examine the effect of Strategic Alliances on Organizational performance of commercial banks in Nigeria. The study adopted a cross-sectional survey design with primary data generated through self-administered questionnaire. The population for this study was five (5) commercial banks in South-South, Nigeria. The study however focused mainly on their regional offices located in Asaba, Delta State, Nigeria. Six regional managers for each bank were used as the study respondents giving a total of 30 respondents. Census sampling was adopted since the study sample was small. The reliability of the instrument was achieved by the use of the Cronbach Alpha with all the items scoring alpha coefficient above 0.70. The hypotheses were tested using the spearman rankorder correlation co-efficient with the aid ofstatistical package for social sciences (SPSS). The tests were carried out at a 95% confidence interval and a 0.05 level of significance. The study findings revealed that there is a significant relationship between strategic alliances on revenue performance, cost efficiency performance and on the profitability of commercial banks in South-South, Nigeria. The study recommends that commercial banks should invest in modern technologies to effectively integrate all the banks functions and activities to minimize operational costs. The top management team should invest more on financial innovations so that customers will have a wide scope of banking products to choose from leading to customer satisfaction and improve value addition which in turn enhances financial performance.

An Analytical Study of Administrative Communication Means Related to Organizational Performance Quality among Secondary School Principals in Al-Karkh, Baghdad

Community understanding requires the exchange of understanding and understanding on the subject of reaching the goal, and this requires both parties of communication who achieve a common understanding, especially in administrative work, which is an essential function in creating a common understanding among workers in programming the work to be implemented. Therefore, the study aimed to study the reality of administrative communications related to the quality of institutional performance. Administrators of some faculties and departments of physical education and sports sciences have chosen, and in order to do this, the descriptive approach was chosen using a survey method as a way to solve the problem and the use of a random sample of secondary school principals in Baghdad Al-Karkh, numbering (532) principals, in addition to the use of several methods and tests that contributed to the implementation of the research procedures, including the use of scale. The quality of institutional performance and means of communication. After conducting statistical treatments and analyzing and discussing the results, several conclusions were reached, including that there is a deficiency in institutional performance, especially in the field of available relationships and human capital. As for the recommendations, the most important of them was to conduct a review in the use of communications related to the technological aspect of implementing community service.

Capacity Building and Organisational Performance in Local Government Context, Kasese District, Uganda

Service sector is predominantly increasing in modern economic system raising prominence of staff competences in achievement of corporate goals. This study was conducted to examine the relationship between capacity building and organizational performance in local government context, Kasese district, Uganda. Mixed methods research design was used guided by both objective and subjective assumptions to achieve the research objectives. Data was collected at one point in time from Kasese district employees working in different departments including; Finance, Human resource, engineering, health, education and sports, natural resources and community based. 80 respondents were seen to be representative in study considering the Kabale district local government Human Resource Manual (2021) where the district had a total number of 100 employees. Apparently out of 80 questionnaires distributed only 65 were returned well filled making an acceptable response rate of 81.25%. Stratified and simple random sampling approaches guided this whole process in ensuring that every staff members had equal chances of participation. Questionnaire and interview guide was used to collect both quantitative and qualitative data. Study findings confirmed a positive and significant relationship between capacity building and Organizational Performance at Kasese district. Specifically, results reveal that conducting Induction training (Beta= .657, P<.01) is a significant influencer of performance; on the job training programs (Beta = .175, P<01) impact on organisational performance; and off the job training (Beta= .682, P > 01) significantly predict organisational performance. One key recommendation drawn from this study, linked to human capital theory is that institutional managers should prioritize individual employee learning and earmark resources that sufficiently caters for knowledge and skills enhancement.