percutaneous exposure to infected blood. According to the CDC, an estimated 385,000 percutaneous injuries occur in HCW annually. Transmission of hepatitis B (HBV), hepatitis C (HCV), or human immunodeficiency virus (HIV) after mucous membrane or nonintact skin exposure to blood has also been reported. PROJECT: Risk of BBP transmission following occupational exposures depends on the HCW’s immune status, source patient factors, and the type of injury and quantity of blood transferred to the HCW. Prevention of transmission requires prompt reporting, expert postexposure assessment, and rapid dispensing of post-exposure prophylaxis medications (PEP). A body substance exposure (BSE) hotline was implemented by our healthcare organization in 1997, staffed by trained nurse specialists with infectious disease physician oversight and standing HIV PEP orders. The hotline is answered 24-7, and procedures are in place at all entities for source patient lab testing, HIV PEP, and employee testing. RESULTS: Six hotline nurse specialists serve the hotline at least 8 weeks per year, taking call for a week at a time. The hotline services 11 inpatient facilities, 3 long-term care facilities, 3 occupational health clinics, 2 physician medical groups, 1 orthopedic surgery center, 1 behavioral health agency, 1 home care agency, external healthcare agencies, and first responders. A total of 4,682 hotline calls have been managed (Figure 1) from 2000 to 2013, and HCW self-reported BSE are collected in an electronic data repository. The annual increase in the number of calls represents an increase in hotline customers. LESSON LEARNED: The BSE hotline provides a regional service to support exposed employees with after-hours expertise avoiding employee visits to the ER. Standardized training, assessment tools, standing orders, protocols, and expert physician guidance provides consistent exposure management for exposed HCW by nurse specialists. The hotline services over 28,000 employees and calls are responded towithin 10 minutes. Specialists provide HIV PEP within two hours of warranted exposures for BBP exposure prevention.
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