Objective: The objective of this study is to explore the behavior of emotional polymorphism in individuals through the execution of basic tasks. Theoretical Framework: It was found that individuals exhibit various components or variants of emotions within an emotional state, influenced by various external factors classified as general and task-specific. In the first case, the emotional state was composed of Contextual Emotions (EmC), and in the second by Induced Emotions (EmI). Nevertheless, each state comprised a variety of emotional components, even with different valences reported by self-reporting individuals, which was termed Emotional Polymorphism (PEm). Method: A controlled experiment was designed where participants performed two basic tasks using controlled time work systems and perception. Additionally, semi-structured interviews were conducted through self-reporting, where participants were asked for statistical data as well as a description of their emotional valence. Results and Discussion: The results obtained revealed that there are variations in the emotional components (CEm) that make up each emotional polymorphism, considering an initial state comprised of EmC and a final response made up of EmI. Implications of the Research: Managing error through the study of the components that may amplify it can assist in improving the design of interfaces and work systems that are important in the daily lives of users, such as ATMs. Originality/Value: This study contributes to the literature by exploring the behavior of the components of Emotional states, as a result of contextual factors and specific tasks.
Read full abstract