Perception Of Total Quality Management Research Articles

Enhancing Organizational Sustainability: The Role of Total Quality Management in Fostering Talent Management Practices

This study aimed to investigate the relationships among employees' perceptions of Total Quality Management (TQM) and Talent Management (TM) practices within their organisations, as well as the impact on Sustainability Performance (SP). The research used survey data from businesses in Istanbul, Yalova, and Kocaeli provinces. A convenience sampling method was employed, and the study utilised data from 339 managers and employees in the manufacturing sector. The data analysis was conducted using least square structural equation analysis. The study’s findings revealed that an increase in the level of TQM application is associated with higher levels of TM application and improved SP in enterprises. Furthermore, it was observed that the positive impact of the TQM level increase extends to both TM and SP through a quadratic effect, in addition to its direct influence. The study demonstrated that increasing TM application significantly enhances SP, and an elevated TQM level further amplifies this relationship. Additionally, when the companies were classified based on size, it was found that the positive effect of an increased TQM implementation level on SP is significantly more pronounced in medium-sized companies compared to small and large companies. This trend was also observed in the quadratic effect analysis.

Öğrenen Organizasyon ve İnovasyon Koçluğu Modeli Kurumsal Çeviklik Yaklaşımı: Bir vaka çalışması

In today's world, Industry 4.0 and its effects are seen, organizational agility has become a mandatory item for companies serving around the world. The perception of customer focus and quality, which started with the perception of Total Quality Management, spread rapidly and turned into a world in which agile companies take place with the effect of the competitive market. Companies declare that they are agile by performing agile rituals and framework applications. However, the debate continues on what should be the real organizational agility success and what it should change, which gives us maturity. In the research, the concepts of organizational agility and learning organization were explained in detail, and an innovative model recommendation was made regarding the currently recommended agile methods by adding the aim of innovation. The research model recommendation carried out shows important criteria for the issues that agile processes should focus on in the changing world with the effects of Industry 4.0. The results of the model, which was tested on Agile Teams, are also given in detail.

The Perception of Total Quality Management among Head Teachers in the Kingdom of Saudi Arabia

The Perception of Total Quality Management among Head Teachers in the Kingdom of Saudi Arabia

A stakeholder perception of TQM in engineering education

This paper attempts to study gaps between the quality of engineering education as offered and as required. Observations in the paper are based upon the study conducted to understand the existing system of engineering education and how the total quality management (TQM) approach affects the quality of the same from the perspective of students and faculty. The sample for the study comprised 773 respondents (609 students and 164 faculties). The TQM approach was followed with independent variables, viz: quality management system (QMS), continuous improvement (CI), stakeholder involvement (SI) and benchmarking. The impact of these variables was studied on the dependent variables for students and faculty. The dependent variables for students were corporate and industry connect, faculty quality, placement, and career counselling, those for faculty were curriculum and learning, research, corporate connect and infrastructure. The study being exploratory, analysis was carried out using partial least squares-structural equation modelling (PLS-SEM).

Total quality management applications in sports and an application on Kocaeli amateur sports club federation sports clubs

In this study, the quality management systems in sports clubs were handled specifically for amateur sports clubs and the perceptions of sports club managers regarding quality management systems were searched. The aim of the research is to determine whether the applications for total quality management in amateur sports clubs are implemented effectively and efficiently and to determine the precursors which have an impact on total quality management processes simultaneously. The scale developed by Özdemir (2015) was used to determine the perception of Total Quality Management in sports clubs as a measurement tool in the research. The survey sample is composed of 123 managers, including 4 female (3,3%) and 119 male (96,7%) volunteers who act as managers in the clubs operating under the Kocaeli Amateur Sports Clubs Federation and voluntarily respond to the questionnaires. Analyzes of the collected data using the total quality scale (Cronbach’s Alpha: 0,970). It is found that amateur sports clubs are positive towards the applicability of total quality management processes, whereas amateur sports clubs are positive about the applicability of total quality management processes, it is predicted that managers have sports history (μ = 4,022> μ = 3,98) The positive attitude towards the applicability of total quality management processes in the clubs was not the result of the managers being trained in sport management and quality system (μ = 3.99> μ = 4,03).

A New Management Model for Higher Education in Dubai-UAE: Quality Management in Alignment with Professional Autonomy

The purpose of this paper is to develop a model of Total Quality Management (TQM) that does not damage the scholarly values of higher education and which enhances professional autonomy, including academic freedom and academic quality in teaching and research. The theoretical framework includes an interpretive study that examines the functional, structural, and cultural aspects of implementing TQM concepts in higher education and the concepts that should be modified.The paper follows the qualitative approach based on the interpretive epistemological paradigm. This research uses empirical data on higher education quality management practices in their natural setting through an interpretive study. The logic of inquiry adopts inductive reasoning that constructs or evaluates general propositions that are derived from specific examples. Empirical data is collected from faculty members from a sample of two universities, including one public university and one private university in Dubai, the United Arab Emirates (UAE), in order to study academics’ perceptions of TQM in higher education. The methodology involves document analysis and collecting interpretations and narratives in order to study the positive and negative influences of quality management practices on, academics, research and the teaching process. The methodology also includes quantitative analysis using the survey instrument for the sake of triangulation.The designed management model which is the result of this paper takes into consideration the issues caused by TQM as a form of new public management, including overload in teaching, administrative tasks, faculty turnover and the reasons behind this along with the quality of teaching and research. Inapplicable TQM concepts are modified based on traditional university management models in order to fit the higher educational context, taking into account higher education leadership and the cross-cultural context that universities operate in especially in Dubai.

An approach to TQM evaluation in pharma business

Purpose – The purpose of this paper is to explore the good practice (GxP) and standardised management system integration within total quality management (TQM) paradigm in pharmaceutical sector in Serbia. Also, the impact of all interested parties on quality management has been assessed. Design/methodology/approach – The cross-sectional study was performed, including different stakeholders within the pharmaceutical sector in Serbia: manufacturers, distributors, big pharma representative offices, as well as national regulatory authority. A survey instrument was developed, consisted of 16 questions, which were organised into four groups: questions in relation to implementation of ISO 9001, implementation of good distribution practice/good manufacturing practice, integration of management systems, and impact on TQM and business excellence. Total number of participants was 121. Findings – Standardised management systems (ISO 9001, ISO 14001, OHSAS 18001) support companies to improve business environment and management sustainability, but this survey indicated that it was ranked at the lower level then GxP, for pharmaceutical sector in Serbia. Although pharmaceutical companies has faced many challenges in recent years, the survey revealed high level of confidence in quality management systems, as well as the necessity of various management systems integration. Originality/value – The perception of TQM by the experts in pharmaceutical companies and regulatory authority is wider than the common TQM definition. From pharmaceutical point of view, TQM is a holistic approach to long-term success of organisation, oriented to all interested parties, with focus on a public health. Risk-based approach in new revision of both ISO and GxP will facilitate integration process towards TQM and business excellence.

Perception of TQM benefits, practices and obstacles

Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices and obstacles in Kuwaiti industrial organizations certified against ISO 9001:2000 (or later) and following a TQM approach. A discrepancy in perception between project managers (PMs) and quality management representatives (QMRs) of organizations in the Gulf Cooperation Council countries has already been identified (Jaeger and Adair, 2013), and this study compares the perception of these two groups in more depth. Design/methodology/approach – Extensive representatives of both groups have been individually interviewed, a classification system for TQM benefits, practices and obstacles has been developed, and interview responses have been analyzed against this classification system. Findings – It emerges that all responses matched one of the benefits, obstacles and practices of the classification system. Comparing the total group of PMs with the total group of QMRs, it was found that both groups agree on their perception of the most important practice (i.e. an implemented management system) and, the biggest obstacle (i.e. lack of employee involvement). However, they disagree on their perception of the most important TQM benefit (i.e. PMs prefer quality of products and services, and QMRs prefer productivity). Originality/value – The results of the total groups and sub-groups give new insights regarding the different perceptions of PMs and QMRs. Also, the results enable practitioners of these two functions to discuss the differences and align their perceptions. This should increase the effectiveness of the TQM approach in their organizations. Finally, the results allow management consultants to focus on areas with high potential for improvements.

Students' perception of total quality management: role of location and gender

The aim of this study is to identify the level of Total Quality Management (TQM) as practiced by secondary schools in Lorestan province, Iran, based on students' perception. Additionally, the paper aims to investigate the relationship between the level of TQM and students' location and gender. To achieve these aims, the researchers conducted a survey research among 400 secondary school students. The findings of this study show that the level of TQM is medium as rated by students, and also there are significant difference between TQM's level and students' gender and location. The paper presents evidence to principals and teachers of the value of implementing TQM principles in schools to increase students' satisfaction.

Level of Total Quality Management Adoption in Qatari Educational Institutions: Private and Semi-Government Sector

The authors evaluated the level of Total Quality Management (TQM) adoption in Qatari educational institutions within private and semigovernment institutions. To accomplish these objectives, a literature review was done of TQM adoption in higher education institutions, followed by a survey questionnaire. Data were collected from Qatari educational institutions with SPSS used in performing the analysis. It assessed awareness, understanding, benefits, and progress of TQM implementation based on the 11 critical success factors (CSFs) or essential elements developed in the revisited model of leverage points for a total quality culture transformation. The strongest driving force toward TQM was teamwork while the strongest restraining force was lack of knowledge of TQM principles and its associated tools. The analysis concluded that although there was a low level of TQM implementation, the dominant perception of TQM in general was positive where a culture toward collective consciousness or teamwork was beginning to be accepted within private and semigovernment educational institutions in Qatar. The findings would be of a particular interest to private and public educational institutions; especially those that intend to initiate TQM and accreditation within their institutions in the Middle East.

Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage

During the past two decades, Total Quality Management (TQM) programmes have been implemented in many organizations. A strategy of high quality leads to a sustainable competitive advantage. This paper examines the importance of incorporating TQM in the Malaysian manufacturing industry. The study measures senior production or TQM managers’ perception of TQM and level of performances of their companies. Specifically, the paper investigates relationships between TQM, production performance and customer-related performance and the associations were analyzed through statistical methods such as Pearson's correlation and structural equation modeling (SEM). The findings suggest that TQM and its adoptions have significant correlations with production performance and customer-related performance. This study provides striking demonstrations of the importance of TQM in enhancing performances of Malaysian manufacturing companies. The result indicates that retail manufacturing companies should emphasize greater attention to quality measurement aspects of TQM and a greater degree of management support for TQM initiatives to ensure strategic sustainable competitive advantage.

Clinical Nutrition and Foodservice Personnel in Teaching Hospitals have Different Perceptions of Total Quality Management Performance

Objective To investigate the perceived total quality management (TQM) performance of their department by clinical nutrition managers and dietitians, and foodservice managers and supervisors, in hospital food and nutrition service departments.Design Using a 2-part questionnaire containing items about 3 constructs of TQM performance and demographic characteristics, participants rated their perceptions of TQM performance.Subjects Employees in 7 Council of Teaching Hospitals. Of the 128 possible respondents, 73 (57%) completed the study.Statistical analyses performed Correlation analysis to identify relationships between demographic characteristics and TQM performance. Analysis of variance to investigate statistical differences among hospitals and between subject groups and types of employment positions.Results Three TQM constructs—organization, information, and quality management—were evaluated. The clinical nutrition manager and dietitian group had mean ratings between 3.1 and 4.7 (5-point Likert scale); the foodservice manager and supervisor group had mean ratings from 2.7 to 4.0. Education level was significantly correlated (r=0.44) to performance of employee training in the clinical nutrition group. The number of employees directly supervised was negatively correlated (r=−0.21) to the performance of employee training in the foodservice group.Applications As the dynamic roles of dietitians change, many dietitians will occupy management positions in organizations such as restaurants, health food stores, food processing/distribution companies, and schools. This study demonstrates how a TQM survey instrument could be applied to clinical nutrition and foodservice settings. Dietitians will need to assess TQM in their workplace facilities, especially because of the direct links of TQM to productivity and client satisfaction. J Am Diet Assoc. 2000;100:1044-1049.

Total Quality Management and Teamwork in the Public Sector: The Wisconsin Department of Revenue Study

In this study, survey questionnaire data was collected on employees' perception of Total Quality Management (TQM). A total of 1278 employees of the Wisconsin Department of Revenue participated in the study. TQM implementation and teamwork can both have positive and negative effects on job design and psychosocial factors, and therefore, on quality of working life. Results showed that teamwork in the context of TQM had positive impact on several job and organizational characteristics and job satisfaction, but also some negative impact on work pressure and job strain. Further research is necessary to understand whether these effects are actually caused by working as a team.

Continuous quality improvements in a high-technology manufacturing environment

This article discusses the implementation of Total Quality Management (TQM) in a company, which manufactures high-technology instruments. It illustrates the experiences common to many organisations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organisation discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.

Leadership challenges for smaller organisations: Self-perceptions of TQM implementation

This paper addresses a gap in the TQM (Total Quality Management) literature by providing empirical data on differences in implementation practice associated with organisational size. It also goes further than is usual down the well-trodden path of TQM success and failure, by examining senior executives' associated attitudes to and perceptions of TQM. The results from 113 TQM organisations suggest that small organisations display significantly poorer levels of understanding of the purpose of TQM and its true nature as a strategic approach to customers and the market environment. They also appear less knowledgeable about their customers' satisfaction levels and are more likely to believe that TQM has had a marginal impact on their business. The importance of such research into TQM in small firms is underlined, especially in the context of peripheral regions and also on the basis of the TQM tenet of supplier-customer partnerships. Based on the work of Argyris, it is hypothesised that these attitudes and perceptions should in theory be mirrored by specific leadership behaviours, but in practice certain inconsistencies should emerge which betray a less optimistic picture of leadership in small organisations. The paper lays the foundation for these assertions to be explored more fully in a follow-up paper.

Sectoral differences in total quality management implementation: The influence of management mind-set

This paper provides analysis of responses from 682 senior executives which highlights the differences in their attitudes to and perceptions of total quality management (TQM). It is argued that successful implementation of TQM depends as much on the mind-set of senior managers as it does upon either their behaviours or the organizational context in which these behaviours are exercised. Building upon factors identified during previous investigation of a different set of TQM practising organizations, the paper explores five aspects of this mind-set, namely awareness and understanding of TQM, intentions to improve organizational performance, strategic orientation and knowledge of customer satisfaction levels. Based upon two hypotheses, that sectoral differences may be present, associated with the dominance of manufacturing sectors in TQM and the influence of export orientation, these five aspects are analyzed sectorally. The results support both these hypotheses, showing both a manufacturing dominance and poorer performance among sectors with a lack of export orientation. The study was conducted to broaden the knowledge base about success factors for TQM implementation, which often mention the importance of management commitment but stop short of expanding much on its practical realization. The paper outlines a methodology for exploring these issues and provides the basis for a complementary study of managerial behaviours in the three areas of actual practices of TQM implementation, organizational improvement and customer satisfaction measurement. The paper not only provides policy guidance on the targeting of support for increased competitiveness, but also offers a framework for use in regions with a different sectoral infrastructure. Moreover, the results have particular significance for policy-makers, especially in peripheral European regions.

The ongoing challenge of total quality management

Notes the spread of organizational efforts at continuous improvement using a total quality management (TQM) strategy throughout the global marketplace, and that the factors and practices which lead to quality improvement are indeed well documented. Points out that, while most organizations which start TQM efforts are motivated to succeed, they are frequently exposed to the factors which may cause their TQM efforts to struggle or even fail. Details research in which 137 managers from practising TQM organizations were asked to assess their perceptions of TQM on a host of critical issues associated with long‐term continuous improvement, and were asked to identify specific reasons why quality problems still existed in their organizations. Finds that these managers believe that TQM efforts improve quality, yet they also described a host of problems which can plague organizations well advanced in the TQM process. Maintains that an understanding of these problems can provide needed help for companies involved in long‐term continuous improvement efforts.

The View from the Top: Chief Executives' Perceptions of Total Quality Management

The chief executives of 49 member companies in Total Quality Management Institute (Australia) were surveyed regarding their perceptions of the effects of the Total Quality Management (TQM) processes in their companies. Average costs associated with implementing TQM were reported as steady over time, at around 0.5% of sales, while the average value of the benefits gained was around 2% of sales, giving an average benefit to cost ratio of 4:1. Just under 30% of the respondents indicated that TQM had resulted in a culture change in their company. About a quarter reported increased customer focus and satisfaction, and improved productivity, competitiveness and profits. Significant numbers also reported increased workloads and time commitment, and a high need for training. Many executives commented that implementing the TQM philosophy was difficult and that they needed to actively lead and drive the process. Many also commented that TQM is a central philosophy which is basic to all aspects of company operations.