Abstract
In this study, the quality management systems in sports clubs were handled specifically for amateur sports clubs and the perceptions of sports club managers regarding quality management systems were searched. The aim of the research is to determine whether the applications for total quality management in amateur sports clubs are implemented effectively and efficiently and to determine the precursors which have an impact on total quality management processes simultaneously. The scale developed by Özdemir (2015) was used to determine the perception of Total Quality Management in sports clubs as a measurement tool in the research. The survey sample is composed of 123 managers, including 4 female (3,3%) and 119 male (96,7%) volunteers who act as managers in the clubs operating under the Kocaeli Amateur Sports Clubs Federation and voluntarily respond to the questionnaires. Analyzes of the collected data using the total quality scale (Cronbach’s Alpha: 0,970). It is found that amateur sports clubs are positive towards the applicability of total quality management processes, whereas amateur sports clubs are positive about the applicability of total quality management processes, it is predicted that managers have sports history (μ = 4,022> μ = 3,98) The positive attitude towards the applicability of total quality management processes in the clubs was not the result of the managers being trained in sport management and quality system (μ = 3.99> μ = 4,03).
Highlights
Quality and total quality management concepts are important concepts which are frequently discussed in today’s world
The main focus of total quality understanding is to make all processes related to knitting, both internal and external customer satisfaction, efficient, efficient and sustainable towards the objectives of the organization and aiming at continuous improvement in this process
The aim of the research is to determine whether the applications for total quality management in amateur sports clubs are implemented effectively and efficiently and to determine the precursors which have an impact on total quality management processes simultaneously
Summary
Quality and total quality management concepts are important concepts which are frequently discussed in today’s world. Products and services quality is important for the organizations operating in the production sector and for all the organizations regardless of the sector difference. Within this scope, organizational processes are being carried out with total quality understanding today. The main focus of total quality understanding is to make all processes related to knitting, both internal and external customer satisfaction, efficient, efficient and sustainable towards the objectives of the organization and aiming at continuous improvement in this process. It is the organization's customers who are the customers of the products and services and the employees who work in processes to bring these products, services and processes together with the customers at the same time
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
