Perceptions Of Knowledge Management Research Articles

Student perceptions of knowledge management and institutional readiness for online classes amid Covid-19 pandemic

Higher education has undergone substantial digital change due to the impacts of the COVID-19 pandemic, which altered the status quo in education. Universities across the globe have initiated and adapted various course delivery modes to mitigate this unprecedented situation. Among these responses, online classes continue to be the most common. Therefore, this study examines institutional knowledge management and readiness to sustain online course delivery. Adopting a qualitative research design, this study used two methods, semi-structured interviews (n15) and online open questionnaires (n42), to gather data. Reflexive thematic analysis was then used to analyse the data. The study findings underline that the adaptability, flexibility, and approachability of the virtual learning experience are critical to determining an institution’s readiness for online classes. Based on student perceptions, the faculties of digital skills, integration of innovative pedagogies, student readiness, skills and experience, and integration of learning resources are the main aspects that determine the readiness of universities for online learning.

Knowledge Management Practices (KMP) in University Libraries in Nigeria: Connecting and Inspiring Librarians for Professional Development

Academic libraries worldwide provide knowledge management (KM) services to support university research activities, while some librarians are slowly implementing knowledge management practices. The paper examined librarians’ perception of knowledge management in Nigerian university libraries and discovered that they perceived it positively. It also identified KM practices in Nigerian university libraries, such as brainstorming, knowledge sharing and mentoring. However, these practices were not recognized as KM practices and were not officially documented as such. Furthermore, the paper also revealed that the effects of KM on the professional development of academic librarians were positive. Therefore, the researchers proffer some recommendations to enhance KM practices in Nigerian university libraries.

Perception of Knowledge Management among Academic Libraries Employee' in Western Province Universities, Saudi Arabia

The current study aimed to find out the perception of academic libraries employee' in Western province Universities, Saudi Arabia about Knowledge Management and its integration into their job in the library practices. The study conducted over survey by using an electronic survey. A well-structured open-ended and closed questionnaire distributed into 42 academic libraries employee'. The results of the study show that academic libraries employee' attitudes about Knowledge management diverse and their perceptive of Knowledge management concepts also varied from person to person. The majority of them were of the view that Knowledge management delivers huge opportunities for academic libraries employee'. The study shows an overview of the perception of knowledge management among academic libraries employee', and approved that knowledge management skills should pass on among academic libraries employee', so that they can expand their understanding, adjust their long-lived plans, and to administrate a rounded way to design of knowledge management system and libraries field practices. Keywords: Knowledge Management Library practices, Academic libraries employee' Perception, Western province universities, Saudi Arabia.

“A system that will do magic”: organizational perspective on the technological layer in knowledge management

PurposeThis study aims to give expression, for the first time, to the contemporary perceptions of knowledge management (KM) professionals regarding the technological layer in KM. From an organizational-holistic view, the authors strive to provide a deeper understanding of the position and role of technology in KM in knowledge-intensive organizations.Design/methodology/approachAs part of the adoption of the qualitative-constructivist paradigm, the research started with in-depth interviews and continued with focus groups. The data were collected from 21 KM experts and analyzed according to the thematic analysis method, based on the grounded theory.FindingsAlthough many hopes depend on technological tools, the authors learn why KM cannot be considered a purely information technology (IT)-based process. The study raises significant concern regarding the leadership of KM efforts by IT units, due to the possible lack of focus on strategic aspects supported by that support closing knowledge gaps. KM experts support technological changes and anticipate the introduction of automated mechanisms for knowledge flow processes.Originality/valueUnderstanding the technological component of KM provides a window of opportunity for the meanings ascribed by the professionals to the whole KM discipline. The results improve the understanding that the KM community should be required to be more aware of the business-organizational aspects for which the practice of KM in the organization is required, as well as the centrality of human resources in knowledge creation and sharing. Moreover, the paper provides a unique glimpse into the future of organizational KM.

Employees’ perception of knowledge management in academic libraries in the digital age

The 21st century is associated with change in the business, education, and information environments due to the digital age paradigm shift. In the digital age, knowledge management has become essential for academic libraries that want to accelerate their performance in this time of change. The research objective was to evaluate academic library employees’ perceptions of knowledge management in the digital age. The research was guided by pragmatism through incorporating the mixed methods research approach where qualitative and quantitative methods were applied to ensure that the research questions were addressed. The research strategy was a case study. The study collected empirical data on cases of four campus libraries. This study applied the exploratory method to evaluate employees’ perceptions on knowledge management roles, skills, and technologies. Interviews and a survey were used as data collection methods. A purposive sample of the library management team and library employees from a South African higher education institution was carried out. The reliability of the questionnaire was tested that showed a high Cronbach’s alpha. The findings produced employees’ radar maps and concluded that knowledge management is not something to be neglected in the digital age that is associated with continuous change primarily because it ensures that knowledge is created, shared, retained, and disseminated in the library. Librarians are encouraged to use technologies such as social media, big data, and virtual reality in their day-to-day work to sustain the library’s relevance in the digital age.

Knowledge management practices in an agribusiness chain: differences between farmers who are members of agricultural cooperatives and suppliers of firms

PurposeDriven by scientific and technological intensification, Brazilian agribusinesses are among the main food producers and exporters worldwide. Knowledge management contributes to the development of agribusinesses. The objective of this study is to analyze knowledge management practices in the supply chain of broilers at the level of farmers and compare the differences between farmers who are members of cooperatives, and those who are suppliers of firms.Design/methodology/approachUsing data from a sample of broiler farmers (n = 240, where 80 respondents are associated with cooperatives) from Brazil, descriptive statistics were used to measure the four knowledge management dimensions (leadership, people, process and technology). The Mann–Whitney test was performed to verify the difference in the adoption of knowledge management practices between farmers who are members of cooperatives, and those who are suppliers of firms.FindingsThe results showed significant differences between the analyzed groups of broiler farmers that are members of an agricultural cooperative and suppliers of firms. Farmers who supply firms adopt knowledge management practices with greater intensity. They are also more technified and have a larger scale of production.Research limitations/implicationsThe study was conducted in a single agribusiness chain. Future studies may look at another method of knowledge management assessment to see if the results will be similar.Practical implicationsThe results can contribute to the development of programs and policies, incorporating knowledge management into agribusiness as a competitive strategy.Originality/valueWhile knowledge management is a widely studied topic, there has been little focus on this subject with regard to agribusiness. Empirical findings of an important agribusiness supply chain are provided and show the differences in knowledge management perceptions between farmers who are members of cooperatives and those who are suppliers of firms.

Perception of privacy issues and awareness in health-care knowledge management systems: empirical study in Indian health-care context

PurposeFocusing on the Indian context, with the increase in the amount of data and its analysis in health-care knowledge management (KM), the privacy concerns rise which results in loss of trust of an individual in e-health-care systems. Privacy issues in health care, specific to India, are caused by prevalent complacency, culture, politics, budget limitations, large population and infrastructures. Because of these factors, data security requires a backseat that allows easy access to confidential information. Furthermore, the prevalent culture affects health-care disclosure in India. In many cultures, disclosing sensitive personal health-care data is considered ill mannered. This leads to discrepancies in the recorded health-care data and a decrease in the level of treatment meted out. The results and statistics of treatments given do not match the records because of inaccurate data reporting. With the significant rise in the analysis and use of technology in health-care KM systems, it is important to understand the perception of KM in terms of its use and awareness about data sharing in the KM system. The purpose of the paper is to measure the perception of privacy issues in the context of Indian healthcare management systems.Design/methodology/approachTo measure the perception of the use of the KM system, a set of 20 questions was circulated with a sample size of 337 which includes health-care researchers, doctors, practitioners and patients. The questions focused upon the use, share the sensitive health data in the KM platform. All the demographic information such as age, sex, religion, occupation is recorded. The privacy of the individual is maintained while circulating the questionnaire. The usage of health KM system and its privacy is measured through means and t-test.FindingsThe results of the t-test were found positive. This research study finds that the privacy factor is important among the Indians to share the information with the KM repository. It is also found that medical practitioners or data custodians are not much serious about sensitive data is being stored for analysis. From the statistical perception of usage of KM and its privacy, new architecture and privacy guidelines were suggested which can be considered in future research.Research limitations/implicationsFrom the literature review, the questionnaire has developed which can help policymakers and hospital administrators collect information about KM processes in health-care organizations, and this can result in higher performance of health organizations. The privacy factor can also be included in typical health KM architecture ensure that while knowledge acquisition process, privacy of individual or organization can be maintained.Social implicationsKM enhances the value of corporations and business industries through knowledge production, distribution and provides reliable access to the knowledge resources. KM in health care can comprise a confluence of formal methodologies and techniques to facilitate the creation, identification, acquisition, development, preservation, dissemination and finally the utilization of the various facets of a health-care enterprise’s knowledge assets. According to IBM Global executive report in the year 2012, the entire health-care system has changed from diseases-centric to patient-centric. India is emerging in terms of revenue and employment in the health-care field. The advances of information and communication technology help the health-care sector streamline for data structure and access and health analytics.Originality/valueIn India, the KM is frequently used in health-care industries majorly by health-care practitioners and professionals. As health-care data and knowledge are considered to be sensitive, the privacy of an individual while using the data cannot be compromised. The proposed empirical work will provide a solution in determining the main barriers of implementing privacy policies that need to be solved first and to ensure effective implementation of KM in the health care of India.

Enhancing organizational performance in the telecommunication industry in Saudi Arabia

The aim of this study is to provide an insight into the factors that influence the successful implementation of knowledge management and organizational performance in Saudi Arabia’s telecommunications industry. One thousand copies of survey questionnaires were sent to targeted telecommunication organization and they were distributed by hand. Middle management level was chosen to participate in this study due to their importance as stressed by many knowledge management researchers. Out of the 1000 questionnaires distributed, 441 complete questionnaires were successfully collected and used for data analysis. There is still a lack of the knowledge management research in the Saudi Arabia context. The present research focus-es on telecommunication industry in Saudi Arabia. The result of this research will be able to provide an insight into what are the overall perception overall perception of knowledge management and how various knowledge management elements (preliminary success factors, strategies and processes) affect the successful implementation of knowledge management and its organizational performance among the telecommunication organizations in Saudi Arabia. The findings are useful for the telecommunication industry. The present research serves as one of the pioneer studies that focuses on telecommunication industry in Saudi Arabia. The empirical insights from this study contributes to successful implementation of knowledge management in the telecommunication industry in Saudi Arabia.

Knowledge Management Perception in Kurdistan Region of Iraq

Knowledge Management Perception in Kurdistan Region of Iraq

The Peculiarities of the Organizational Learning of Clinicians and their Causes

The perception of knowledge management has evolved over the last several decades from managing the information to the involvement of employees in knowledge work – in particular, in the OL processes. However, research literature describes various obstacles for organizational learning in hospitals, related to both, the context of the organization’s activities, as well as the clash between the professional autonomy of the clinicians and the bureaucratic requirements regulating the work done by the clinicians. This paper looks into the peculiarities of the OL of clinicians occurring on both individual and collective levels and examines the causes that condition these peculiarities. The paper opens with an introduction, wherein the research problem is substantiated, the aim of the research and the conceptual positions are provided, the logical structure of the research is outlined. The literature review conducted in the second chapter reveals the essence of organizational learning, explains the significance of individual and collective learning for OL. Next, the researchers delve into the work done by clinicians as professionals in the context of OL. The steps taken allow substantiating the three levels of clinicians’ involvement in the OL processes – individual, group/department and organization‑as‑a‑whole. A thorough review of the theoretical background created the conditions for the empirical investigation into the organizational learning of clinicians. The research has been conducted in a small hospital in Lithuania. Highly selective sampling suggests that the data on the OL of the clinicians acquired during the research, and a detailed description of its relation to the context provides reliable insights into various aspects of the organizational learning of clinicians. The conclusions also raise questions that require further investigation, suggest health care administrators and clinicians consider collective efforts to create better quality organizational knowledge that would enable healthcare institutions to cope with continuously emerging ill‑structured problems.

Knowledge management and hybridity of institutional logics in public sector

ABSTRACT This article analyses national policies, strategies, and programmes formulating knowledge management as a factor of national-level competitiveness. The article analyses a project, which aims to develop a service operator responsible for collecting and co-ordinating well-being data on the Finnish population. We present an in-depth analysis of an almost ten-year period in Finland, which is one of the leading societies in terms of public sector efficiency and governance. The article calls for a major shift in perspective and shows how hybridity of institutional logics significantly guides the perception of knowledge management, the measures taken and the development and selection of concrete methods and tools in knowledge management. We see the essence of public sector knowledge management in a combination of national-level knowledge governance and processes, where public institutions, private organisations and third-sector actors create, store and utilise a shared information base to convert knowledge into action in their everyday operations.

Development and Validation of a Knowledge Management Questionnaire for Hospitals and Other Healthcare Organizations

Sustainable societies need to consider the connection between knowledge management (KM) and healthcare as a critical issue for social development. They need to investigate how to create knowledge and identify possible predictors of knowledge-sharing behavior that can support a hospital’s sustainable knowledge-management strategy. KM strategies could help managers to increase the performance of hospitals and other healthcare organizations. The purpose of this paper is to present a valid and reliable questionnaire about KM in healthcare organizations. We develop a new knowledge-management questionnaire based on the use of an extensive literature review and health professionals’ consensus. The Applied Knowledge Management Instrument (AKMI) questionnaire was pilot tested and retested on a small group of employees of healthcare organizations (n = 31). After the pilot process, a larger group of health professionals (n = 261) completed the questionnaire. Further investigation resulted in item reduction and verification of the dimensions of AKMI. Finally, we explore the psychometric properties of the developed tool. The developed questionnaire seems to be reliable, valid, and suitable to be used for studying the suggested nine dimensions of KM: perceptions of KM, intrinsic and extrinsic motivations, knowledge synthesis and sharing, cooperation, leadership, organizational culture, and barriers. The developed questionnaire can help policymakers and hospital administrators collect information about KM processes in healthcare organizations and this can result in higher performance of health organizations.

Diffusion of KM Education in LIS Schools

This paper aims to identify the current state of knowledge management (KM) diffusion in LIS schools. In terms of content, we have identified two principal approaches to the perception of KM in the LIS community: an active approach, seeing KM as an opportunity for the LIS community to change; and a passive approach, seeing KM merely as a topic of information management with a new label. Our research analyzed study programs at 145 LIS schools and in 188 LIS study programs in the United States, Canada, Europe (in particular, Russia), Australia, India, South Africa, China, Japan, Singapore, and Brazil and observed the inclusion or non-inclusion of KM courses in those programs. We employ a narrower approach to defining a KM course as being one having the term “knowledge management” in its name. The findings indicate that KM courses are integrated in one-third of the LIS study programs analyzed, and in schools with an information science focus this figure can rise to around 45%. Given the importance of this area and various views regarding KM diffusion in LIS schools, we recommend that those who have already implemented a KM course in their LIS programs create an informal community of practice (CoP) on KM implementation in LIS schools and build an open database of lessons learned from such integration, thereby capturing and sharing this crucial knowledge in a single place.

Knowledge management for the sustainable development of the semi-arid region in Northeastern Brazil

ABSTRACT: The objective of this study was to analyze the knowledge management perception in managers of a public university in the Brazilian Northeastern Semiarid Region, especially their tactical and strategic processes to produce knowledge about this region. The analysis was conducted according to the perspective of administrators at this university with a view to the sustainable development of the region. This was a qualitative descriptive study. All data were collected through structured interviews, using a questionnaire based on the Knowledge Management Diagnosis as a structuring model. Results showed that Knowledge Management is still a maturing practice. However, knowledge management is making institutional changes feasible and generating organization capacity to implement solutions and promote the sustainable development of the semi-arid region in the Northeastern Brazil.

Knowledge Management Perceptions in Academic Libraries

Despite the increasing interest taken in knowledge management (KM) by a wide range of practitioners as well as the library and information science (LIS) community, knowledge management is not systematically applied in libraries. Due to the complexity of knowledge, as well as the multifaceted nature of knowledge management, there is no consensus among LIS professionals regarding its relation to information management. In this context, the current study aims at exploring how library employees perceive knowledge management, as well as which KM tools and techniques are adopted by academic libraries. The results indicate that although practitioners are aware of knowledge management and appreciative of its benefits not only for library performance but also for LIS professionals' future career options, there is a lack of clarity on fundamental KM issues. Finally, academic libraries take steps towards capturing the knowledge of their users and internal explicit knowledge; however, social practices such as communities of practice, which facilitate tacit knowledge and expertise sharing, are not adopted.

Relation Analysis of Knowledge Management, Research, and Innovation in University Research Groups

Knowledge is a competitive advantage for companies. Knowledge Management helps to keep this competitiveness. Universities face with challenges in research, innovation and international competitiveness. The purpose of this paper includes studying Knowledge Management Models, and Innovation Models apply to Research Groups of Universities, through an analysis of relation in inter-organizational level. Some researchers and leaders of research groups participated in a survey about knowledge management and innovation. Here we show the relationship between knowledge management, innovation and research, including processes and operations performed by universities around these. We organize the results in three dimensions: Knowledge Management perception, the relationship between Knowledge Management and Innovation, and Strategic Knowledge organization. Too, we identify a generality of good practices, challenges, and limitations on Research Groups for Knowledge Management.

Knowledge management practices in healthcare settings: a systematic review.

Knowledge is an intangible asset in Organizations, and provides a comparative advantage to those who possess it. Hospitals are complex organizations with unique characteristics because of the heterogeneity of health professionals' orientation, the composite networking and the decision-making processes. A deeper understanding of knowledge management (KM) could streamline productivity and coordinate the use of resources more efficient. We conducted a systematic literature search of peer-reviewed papers that described key elements of KM using three databases (Medline, Cinahl and Health Source: nursing/academic edition) for a 10-year period (1/1/2004-25/11/2014). The included articles were subjected to qualitative content analysis. We retrieved 604 articles of which 20 articles were eligible for analysis. Most of the studies (n=13) used a qualitative methodology. The total sample size was 2155 participants. The key elements that arose were as follows: perceptions of KM, synthesis, dissemination, collaboration, means of KM and leadership. Moreover, this study identified barriers for KM implementation, like time restrictions and limited skills. Healthcare managers ought to cultivate a knowledge environment, operate as role models, provide the tools for KM and reward people who act as knowledge brokers. Opportunities for collaboration and knowledge sharing should be encouraged. Successful KM should be patient-centered to gain its maximum value. Copyright © 2015 John Wiley & Sons, Ltd.

Appraising knowledge management perceptions among construction practitioners

Contemporary studies have identified knowledge and its management as strategic resources within organisations. Lessons learned from the construction industry have also proved that effective generation, reusing and sharing of knowledge can enhance the outcomes of construction projects by reducing the associated costs, time of completion and improving the overall competitiveness within organisations. However, the fragmented project-based and task-oriented nature of most construction activities has often made knowledge management (KM) implementation unfeasible within the construction industry. One major challenge to KM implementation in construction organisations is the lack of systematic procedures that support the development and application of KM. Utilising semi-structured interviews, this paper examines the perceptions of KM among practitioners within the Nigerian construction industry. The key findings indicate that, even though practitioners in the Nigerian construction industry may be aware of KM and its benefits, in practice its systematic application still remains largely uncommon. The paper also highlights the need for shifts in organisational culture as a means of facilitating a more KM-conscious construction industry in Nigeria.

Top management's perception of knowledge management in a vocational education and training organization in Finland

Purpose– The purpose of this paper is to report top management's view of knowledge management in an educational organization. The paper also recognizes the main knowledge-based development areas. The aim of this paper is to bridge a knowledge gap regarding managerial processes that support teachers in their diverse knowledge tasks; gathering, creating, sharing and explicating knowledge.Design/methodology/approach– A qualitative case approach was applied to uncover the knowledge processes of a vocational education organization in Finland. The empirical data were gathered in two phases. First, the existing knowledge needs of management team members were mapped by an e-mail enquiry. Second, a group interview was held with the same management team. Interview themes were derived from the literature and from the first empirical phase. The interview data are discussed and analyzed in light of the knowledge-based management literature.Findings– The results of the study indicate that knowledge management is so closely related to education organizations’ value creation processes that it should be considered an essential part of modern educational management. Based on this notion the paper argues that more emphasis is needed especially on mastering knowledge that relates to the education function and the creation of enabling knowledge structures that support this function.Practical implications– The paper provides practitioners with a basic understanding about the existing knowledge-based management processes in education organizations. It also turns the focus onto knowledge usage instead of mere information provision. Furthermore, the paper provides a basis for a systematic modeling and development of knowledge integration and coordination in educational organizations.Originality/value– The paper links knowledge management activities to the value creation processes of education services. Whereas the existing educational management literature seems to consider knowledge management mainly as a support function, the discussion presented here makes it the main focus and argues that for knowledge-intensive education organizations it should form an essential part of their strategic management.

Appraising Knowledge Management Perceptions Among Construction Practitioners

Appraising Knowledge Management Perceptions Among Construction Practitioners