Abstract Background: Patient satisfaction is often a subjective phenomenon. An objective method of assessment of patient satisfaction is by conducting surveys and obtaining patient satisfaction scores by means of feedback in the form of a questionnaire. Objective: To perform a patient satisfaction survey at a field hospital established by India in a conflict zone in South Sudan, where the healthcare setup is a challenge, as no such study has been performed previously. Materials and Methods: A total of 168 patients admitted into the hospital for necessary management were enrolled. The feedback was based on a questionnaire format which had six major criteria. Each criterion was defined by individual questions, and each question was scored on a scale of 1–5. Results: A total of 144 (85.7%) patients reported being satisfied with the overall hospital practices; 88% (n = 148) were satisfied with the overall quality of medical care provided by the hospital; and 89.3% (n = 150) were satisfied with the nursing care and care from the various service providers. A total of 97 (54.7%) patients were satisfied with the quality of food served. Conclusion: The majority of services and practices were comprehensively reported as satisfactory by the patients. However, satisfaction with the quality of food served was low and requires improvements by the service providers.
Read full abstract