The Patent Depository Library (PDL) system is a valuable program which provides important patent collections and services at many locations across the country. Not all of those interested in patent information can travel to a PDL, and reference staff at other libraries often feel uneasy in dispensing patent information. The article suggests that many types of patent inquiries can be addressed with a small investment in time, materials, and training. Delineates four different levels of service, and discusses the means for deciding which is appropriate to a given library. Describes materials and staff training for each of the levels. Introduces advanced service options and discusses several patron types and their possible needs. Integrating a patent reference service component into an existing reference service provides a number of benefits: information to the community, better public relations for the library, and an opportunity for staff development.
Read full abstract