Given the extreme importance of medical care for public health, resolving conflict situations in medical institutions becomes an urgent need. An important component of the conflict management strategy in the medical field is not only the resolution of conflicts that have already arisen but also their anticipation and prevention. To achieve this goal, it is necessary to implement a system for early detection of conflicts, improve the communication skills of medical staff, as well as improve the system of personnel management and allocation of resources in medical institutions.The purpose of the research is to study the opinion of the heads of health care institutions of the Chernivtsi region regarding the frequency of conflicts in medical teams and the participation of the head in a conflict situation.Material and methods. With the use of statistical and medical-epidemiological methods, an analysis of anonymous questionnaires of 48 medical managers and 1146 patients was carried out in order to study the correlation relationship (Kramer coefficient) of conflict situations with the efficiency of the work of health care institutions.Results and discussion. It was established that conflicts periodically arise among medical workers, according to 47.2% - 60.6% of respondents of all age categories, and very often - according to 15.2% of people aged 36-55, 17.7% of responses of people 18- 35 years old and 22.85 people aged 56 years and older. Persons aged 36-55 years and 56 years and older take the most active part in the conflict (52.8-58.3% of responses), while persons aged 18-35 years are quite often passive observers (37.5%) and do not participate in conflicts (25.0%).The obtained results confirmed the need to develop and implement scientifically based preventive methods in order to improve the organization of the process of prevention and management of medical conflicts at the regional level, and their further implementation in the work of medical institutions.Conclusions. Therefore, in today's world, where attitudes towards medical care and demands for it are constantly growing, conflict resolution in medical institutions is an urgent need. The urgency of the problem of conflicts in the medical field must be understood and appropriate attention and resources must be given to it to ensure the effective functioning of medical institutions and high quality of medical care.
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