Organizational Stakeholders Research Articles

Navigating the myriad of corporate quality standards: a CSR and stakeholder perspective

Quality standards (QS) (e.g., ISO 9001) play an important role in assuring the quality of goods and services for organizational stakeholders on a global scale. Recent work has highlighted the role of QS in communicating corporate social responsibility (CSR) practices to a firm’s stakeholders making both the QS adoption decision and the timing of adoption of immense strategic importance to top managers. However, the types of QS and their intended and unintended beneficiaries vary widely, making it difficult for managers to choose QS that are in accord with their CSR goals. Further, current economic (cost/benefit) and institutionally-based theoretical approaches do not provide managers with adequate guidance in making strategic adoption decisions. Rapid developments in QS practices have also made it difficult for researchers to incorporate them into CSR theory. Drawing upon a literature review of QSs and stakeholder theory, this study presents a QS framework and taxonomy that integrates QS adoption timing and beneficiaries. The framework also presents four configurations of QS adopters and their associated beneficiary stakeholder groups, enabling both researchers and practitioners to more completely understand the complex nature of stakeholder pressures on organizations.

Abstract WP54: Design and Preliminary Results on an Educational Intervention to Foster Stroke Coordinator Engagement, Knowledge, and Job Satisfaction

Background: Stroke Coordinators (SC) are instrumental in overseeing the development, evaluation, and sustainability of processes that drive the Stroke Care System. However, there are many practice barriers that impact the SC role including time management, mentorship, education, and training. The aim of this study s to train SC throughout Alabama’s six EMS regions and evaluate whether training in certification in Stroke Nursing increases overall job satisfaction. Methods: This part of StrokeSTAT, a larger observational trial designed to evaluate the implementation of severity-based stroke triage across Alabama’s six EMS regions. Key elements of the intervention include partnerships with the Alabama Department of Public Health and the State’s professional multi-disciplinary association of health care professionals involved in the care of stroke patients (Alabama Stroke Alliance of Professionals, ASAP), bringing stroke symposia to each EMS region; providing SCs with a Stroke Certified Registered Nurse (SCRN) review course to encourage and inspire nurses caring for patients with acute stroke to sit for the exam; and reimbursement for successful certification. Results: At present, two regional courses have been offered with 27 Registered Nurses in attendance from 33 Stroke Centers. Evaluations (n=20) indicated that before the course, SCs were “slightly comfortable” (5%), “somewhat comfortable” (20%), “for the most part comfortable” (75%) with exam content. In the post-course evaluation, 100% of attendees responded, “the information in this activity will help me do my job.” Conclusions: Stroke care continues to rapidly evolve, and SC are often untrained for the role. The partnership with key stakeholder organizations, bringing the symposia to each region, and focusing on improving knowledge and preparation to sit for the SCRN exam were highly effective in engaging the Alabama SCs in the two EMS regions thus far. The symposia provided specialized knowledge for the practice of Stroke Nursing, and uniformly increased participant’s perception of their ability to perform their duties. Evaluation of impact of the different elements of this complex health intervention on stroke coordinator perception is ongoing.

Corporate Leadership in Agricultural Advancements: Exploratory Evaluation of Performance of Kenya Agricultural and Livestock Research Organization (KALRO)

The study examined the influence of corporate leadership on the performance of Kenya Agricultural and Livestock Research Organization (KALRO), utilizing theories of organizational excellence, upper echelons, and stakeholder. The study utilized a mixed-methods design with a pragmatic philosophy to reduce biases. It specifically targeted 75 management organs, with a focus on 60 directors and 188 top leadership members. The study employed cross-sectional survey to examine quantitative relationships, while qualitative perceptions were obtained through interpretive phenomenological analysis. The thorough examination, utilizing a composite regression model, revealed the significant effect of corporate leadership on KALRO's performance. The ANOVA results strongly supported the significant effect of corporate leadership on KALRO's performance by ruling out the null hypothesis that corporate leadership has no significant effect. Engaging in telephone discussions with the respondents who expressed apprehension resolved the primary constraint of the confidentiality of data. Suggested actions involve giving priority to achieving gender diversity, enhancing leadership development, conducting frequent performance evaluations, integrating monitoring and evaluation systems into regular operations, and enhancing communication. The study seeks to provide KALRO's leadership with guidance in making well-informed decisions in the face of conflicting priorities in the country. The research focused on assessing the impact of corporate leadership on the performance of the Kenya Agricultural and Livestock Research Organization (KALRO), employing organizational excellence, upper echelons, and stakeholder theories. Using a mixed-methods design aligned with a pragmatic philosophy to minimize biases, the study targeted 75 management organs, specifically 60 directors and 188 top leadership members. Employing a cross-sectional survey for quantitative analysis and interpretive phenomenological analysis for qualitative insights, the research, through a composite regression model, revealed a significant influence of corporate leadership on KALRO's performance. ANOVA results strongly supported this influence, rejecting the null hypothesis. Addressing confidentiality concerns, telephone discussions with hesitant respondents were conducted. Proposed actions include prioritizing gender diversity, enhancing leadership development, conducting frequent performance evaluations, integrating monitoring and evaluation systems into regular operations, and improving communication. The objective is to equip KALRO's leadership with guidance for informed decision-making amid conflicting priorities in the country. Keywords: Corporate Leadership, Organizational Performance, KALRO, Cabinet Secretary.

Factors influencing the design and implementation of accessible e‐Government services in South Africa

AbstractAs governments embark on providing their services online (e‐Government services), it is imperative for them to ensure that these services remain accessible to all online users. Prior studies have demonstrated that providing accessible online services remains a challenge for most governments, and more so for developing countries. This study seeks to identify and better understand the factors influencing the design and implementation of accessible e‐Government services. The study employed qualitative semi‐structured interviews in order to collect primary data from twelve government employees working as developers, designers, business analysts, and the management team. The data were analyzed using thematic analysis. This study identifies two key factors influencing the design and implementation of accessible e‐Government services, namely: organizational structures and stakeholder supporting structures. Furthermore, the findings explain how these factors affect the current practices of designing and implementing accessible e‐Government services. Four practices in use were recognized as instrumental in the design and implementation of accessible e‐Government services. These are: (i) championing accessibility; (ii) adoption of an omni‐channel approach, as well as digital learning and awareness; (iii) development of inhouse guidelines and best practices, as well as support for developing assistive technologies; (iv) and lastly, reflective practices. The study discusses the implications of these findings for future studies.

Analysis of Stakeholder Behavior on the Successful Development of Active Alert Villages In Grobogan District

Alert villages are a strategic effort to accelerate the Millennium Development Goals (MDGs) . An alert village is also a village whose residents have the resources who are ready and willing to prevent and overcome health problems, emergencies and disasters in the village independently. This research aims to analyze stakeholder behavior towards the successful development of active alert villages in Grobogan Regency. This type of research is an observational survey with a cross sectional approach. The population of this research is all village head stakeholders in Grobogan Regency, totaling 277 people with the research sample determined purposively . and proportional sampling of 164 people. Data was collected using a questionnaire containing 15 knowledge questions, and 12 questions each for attitudes, infrastructure, support from health workers, support from community leaders, organizational commitment and stakeholder behavior. Frequency distribution analysis is descriptive, while the chi square statistical test and multiple logistic regression use a computer program. The research results show that stakeholder behavior is significantly related to the success of developing active alert villages in Grobogan Regency (p value 0.003). It is necessary to increase the commitment of stakeholder organizations (village heads) through various capacity increases such as training and guidance in the context of developing active alert villages in Grobogan Regency.

Digital Transformation in MSMEs in Indonesia: The Importance of Commitment to Change

The current landscape of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia faces a critical challenge in the form of digital transformation, necessitating a unified commitment from all organizational stakeholders. This research endeavors to explore the pivotal role of commitment to change in facilitating digital transformation within Indonesian MSMEs. By scrutinizing existing literature and delineating the positive outcomes associated with commitment to change, this study aims to unearth key factors influencing the successful implementation of digital transformation initiatives in MSMEs. Employing a combination of case study and survey methodologies, our research seeks to not only enhance theoretical insights but also contribute practical understandings to support MSMEs in their pursuit of digital transformation. Through an in-depth analysis, this study aspires to provide strategic recommendations that can guide MSMEs toward effective and sustainable digital transformation. Ultimately, this research contributes to the broader discourse on organizational change and digitalization, offering valuable insights for policymakers, academics, and practitioners alike.

ARCHITECTURE OF CONCEPTS OF SOCIAL RESPONSIBILITY OF HIGHER EDUCATION INSTITUTIONS IN THE EDUCATION SERVICES MARKET

INTRODUCTION. The social responsibility of higher education institutions in the market of educational services is becoming increasingly important as educational institutions have an impact on the social, economic, and environmental environment. Understanding the significance of this issue is crucial for the development of a sustainable society.
 RESEARCH HYPOTHESIS: The comprehensive utilization of the concepts of the green university, smart university, university promoting a healthy lifestyle, management of social and cultural diversity, management of historical and cultural heritage, the university's third mission, socially-oriented university, and university as a stakeholder organization contributes to enhancing the social responsibility of higher education institutions in the market of educational services.
 THE AIM of this article is to investigate the impact of the comprehensive utilization of social responsibility concepts in the market of educational services on universities, with the goal of exploring their potential for sustainable development and fostering a harmonious social environment.
 METHODS. This research employed analytical methods and a review of literature and scientific publications to gather and analyze information on the concepts of social responsibility in higher education institutions.
 FINDINGS. The findings of the research indicate that the comprehensive utilization of the concepts of the green university, smart university, university promoting a healthy lifestyle, management of social and cultural diversity, management of historical and cultural heritage, the university's third mission, socially-oriented university, and university as a stakeholder organization contributes to enhancing the social responsibility of higher education institutions in the market of educational services.
 CONCLUSION. The comprehensive utilization of social responsibility concepts in higher education institutions holds significant potential for improving social and economic sustainability. Implementing these concepts facilitates the creation of a balanced environment where universities actively engage in societal life and foster the harmonious development of individuals.
 KEYWORDS: social responsibility; green university; smart university; university promoting a healthy lifestyle; diversity management; heritage management; university's third mission; socially-oriented university; stakeholder organization.

Policy coherence barriers and drivers: Perspectives from policy-makers and policy-takers in Ireland's bioeconomy

The cross-sectoral nature of the bioeconomy presents challenges for a coherent approach to its role in the transition to a low-carbon economy. To identify particular barriers and drivers of bioeconomy policy coherence, interviews were conducted with a range of stakeholder organisations active in the bioeconomy in Ireland. Analysis revealed a number of key issues constraining cross-sectoral coherence, including: a lack of integration across government, persistence of siloing and bioeconomy policy leadership gaps; a lag between regulation and bioeconomy innovation; policymaker staffing and data resource issues; and a need for improved bioeconomy awarenessraising, education and communications. Three cross-cutting policy intervention points were recommended to address these constraints: increasing policymaker bioeconomy staffing resources, developing an overarching long-term bioeconomy strategy and clarifying bioeconomy governance structures. As several of the issues in the Irish context are also presenting challenges elsewhere, the analysis and recommendations may have a wider relevance for supporting bioeconomy policy coherence.

Study on the factors that lead to laboratory accidents among university students

Accidents always happen in the workplace as well as in the education sector. To reduce the accident rate in the workplace, causal factors must be considered. Hence, this study aims to analyze the level of causal factors that lead to laboratory accidents. This study involved students from higher education and was distributed to 489 students. The socio- demographics results show that 67.3% of respondents are female students compared to 32.7% are male students. Besides that, most of the respondents (35.4%) are from Third Year students. This study focuses on four major causal factors to laboratory accidents: individual factor, environmental factor, equipment factor and organization factor. The findings revealed that environmental factor is the main factor that causes laboratory accidents with an overall mean score of 4.67, followed by the organization factor (overall mean score of 4.66). Meanwhile, the overall mean score for the individual and equipment factors is 4.64. The results of this study can be used by the authorities or stakeholders in organizations, particularly in the education sector, to identify the most effective ways to reduce laboratory accidents in the education sector.

Designing viable, durable physical activity programs for cancer survivors: reflections from program participants and organizational leaders.

Despite recommendations for cancer survivors to participate in routine physical activity (PA), offering programs that fit both survivors' needs and sponsoring organizations' resources remains a challenge. The purpose of this study is to explore the perspectives of cancer survivors and organizational stakeholders with the intent of developing PA peer-led programs that organizations can implement into their programming. This study explored cancer survivors' (n = 11) and cancer care organizational stakeholders' (n = 27) perspectives on the design and feasibility of PA programs targeted for cancer survivors. Semi-structured interview guides were developed for survivors and stakeholders; interviews lasted approximately 30 min. Two analysts used a thematic analysis approach and independently conducted a line-by-line coding of each transcript. With guidance from a senior analyst, the codes were collapsed into themes and subthemes. The qualitative analysis of the interview data resulted in seven major themes relating to PA program development and success. Survivor-related themes included the following: (1) developing PA programs based on cancer survivors' characteristics and experiences; (2) perceived value and importance of accessible, face-to-face instruction; (3) ensuring success based on physical abilities and limitations of the survivor; and (4) the value of physician recommendation for PA participation. Organization-related themes included the following: (1) incorporating participant and community input into program offerings; (2) program feasibility and sustainability; (3) incorporating organizational experience when adopting new program initiatives. These findings highlight the challenges of developing viable PA programs for cancer survivors and may guide organizations in future program development and implementation.

Exploring the 'citizen organization': an evaluation of a regional Australian community-based palliative care service model.

Little Haven is a rural, community-based specialist palliative care service in Gympie, Australia. Its goals are to provide highest quality of care, support and education for those experiencing or anticipating serious illness and loss. Families and communities work alongside clinical services, with community engagement influencing compassionate care and support of dying people, their families and communities. Public Health Palliative Care promotes community engagement by community-based palliative care services and is grounded in equal partnerships between civic life, community members, patients and carers, and service providers. This takes many forms, including what we have termed the 'citizen organization'. This paper reports on an evaluation of Little Haven's model of care and explores the organization's place as a 'citizen' of the community it services. A co-designed evaluation approach utilizing mixed-method design is used. Multiple data sources obtained a broad perspective of the model of care including primary qualitative data from current patients, current carers, staff, volunteers and organizational stakeholders (interviews and focus groups); and secondary quantitative survey data from bereaved carers. Thematic analysis and descriptive statistics were generated. This model of care demonstrates common service elements including early access to holistic, patient/family-centred, specialized palliative care at little or no cost to users, with strong community engagement. These elements enable high-quality care for patients and carers who describe the support as 'over and above', enabling good quality of life and care at home. Staff and volunteers perceive the built-in flexibility of the model as critical to its outcomes; the interface between the service and the community is similarly stressed as a key service element. Organizational stakeholders observed the model as a product of local activism and accountability to the community. All participant groups agree the service model enables the delivery of excellent care. The construction of a community palliative care service as a citizen organization emerged as a new concept.

Physical, Psychosocial, and Practical Burden of Patients Receiving Care for Age-Related Macular Degeneration in Canada: A Mixed-Methods Qualitative Study.

Age-related macular degeneration (AMD) is a leading cause of irreversible vision loss. Documentation of the disease's description and treatment experience of Canadian patients is limited but of interest given the aging population and resultant implications for healthcare systems. A mixed-methods study was conducted to understand the challenges experienced by patients living in Canada with AMD to identify areas of need and for potential reform. Canadian residents with wet or dry AMD were eligible for participation in an online survey and one-on-one telephone interview regarding their disease experience. Participants were recruited via a not-for-profit stakeholder organization and an ophthalmology clinic. Surveys were completed from January-June 2020 and interviews were conducted from November-December 2020, with findings reported using descriptive statistics and thematic analysis, respectively. Findings from 303 survey responses and 20 interviews were analyzed. Most participants indicated their vision loss negatively impacts their ability to conduct daily activities (eg, self care, driving) and leads to constant worry, loneliness, and/or isolation. Participants frequently reported requiring caregiver support, often for eye appointment travel or everyday tasks. Regardless of AMD type, participants reported having several appointments each year, and that time spent travelling to/from and waiting at appointments and related costs were considerable. Although participants receiving anti-vascular endothelial growth factor injections valued treatment, the experience added additional burden related to anxiety, fear, pain, and even greater reliance on caregivers. Many participants indicated they felt poorly informed about their disease and treatment options, particularly at diagnosis, which increased their emotional burden. Patients with AMD living in Canada experience a significant and persistent mental, physical, and financial burden as a direct result of their disease. Improvements to provision of disease-related information, support of daily activities and appointment attendance, and the overall treatment experience could substantially enhance outcomes among the growing population of patients with AMD.

A situational and stakeholder analysis of health technology assessment in Zimbabwe.

Systematic priority setting is necessary for achieving high-quality healthcare using limited resources in low- and middle-income countries. Health technology assessment (HTA) is a tool that can be used for systematic priority setting. The objective of this study was to conduct a stakeholder and situational analysis of HTA in Zimbabwe. We identified and analyzed stakeholders using the International Decision Support Initiative checklist. The identified stakeholders were invited to an HTA workshop convened at the University of Zimbabwe. We used an existing HTA situational analysis questionnaire to ask for participants' views on the need, demand, and supply of HTA. A follow-up survey was done among representatives of stakeholder organizations that failed to attend the workshop. We reviewed two health policy documents relevant to the HTA. Qualitative data from the survey and document review were analyzed using thematic analysis. Forty-eight organizations were identified as stakeholders for HTA in Zimbabwe. A total of 41 respondents from these stakeholder organizations participated in the survey. Respondents highlighted that the HTA was needed for transparent decision making. The demand for HTA-related evidence was high except for the health economic and ethics dimensions, perhaps reflecting a lack of awareness. Ministry of Health was listed as a major supplier of HTA data. There is no formal HTA agency in the Zimbabwe healthcare system. Various institutions make decisions on prioritization, procurement, and coverage of health services. The activities undertaken by these organizations provide context for the institutionalization of HTA in Zimbabwe.

The influence of organisational agility and stakeholder management on the success of projects: an empirical study from the oil and gas sectors

The influence of organisational agility and stakeholder management on the success of projects: an empirical study from the oil and gas sectors

The Influence of Organizational Agility and Stakeholder Management on The Success of Projects: An Empirical Study from The Oil and Gas Sectors

The Influence of Organizational Agility and Stakeholder Management on The Success of Projects: An Empirical Study from The Oil and Gas Sectors

Nunavik Sentinels: documenting northern insect biodiversity and supporting Indigenous youth leadership through participatory research and education

Abstract There is strong evidence that a biodiversity crisis is underway, fuelled by pollution, climate change, and invasive species. These impacts are especially important in northern Canadian regions. However, insect and other arthropod monitoring in Northern Canada urgently needed for land preservation is lacking. This paper presents the Nunavik Sentinels, a community-based participatory research programme (see definition, Table 1), that is aiming to fill those knowledge gaps while promoting collaboration among all stakeholders (organisations and members of northern communities, and scientists). Nunavik Sentinels is a unique insect-monitoring programme facilitated by the Montréal Insectarium – Espace pour la vie (Montréal, Québec, Canada), making entomology accessible to Indigenous youth by providing them with tools to lead expeditions in unexplored habitats and involving them in data collection. We present how this programme came to existence and its four-pillar framework (i.e., training land camp, summer employment, educational kit, and research). We touch upon how the programme is continually evolving. Finally, we demonstrate the benefits of the programme and how it will help better define the actions to be taken to prepare for future changes in northern biodiversity.

A Strategic model of municipal solid waste minimization based on decision-making and public participation

Municipal waste management is a public issue with health, environmental, economic and social implications at the home, local, national and international levels, so the scope of management of this category is very wide and variable, for such an organization there is no other way but strategic management. This qualitative-quantitative study was done with the help of smart pls2 software with the aim of designing a strategic model of minimization of solid waste management through maximum participation of citizens and stakeholders in decision making. It can be acknowledged that the optimal participation of all internal and external stakeholder organizations and citizens in the policy and executive systems of waste management is very important in order to achieve the goal of quality improvement. In this way, it has been tried to establish a two-way relationship between the citizens and the private sector with the public sector through the participation of all sectors. So, the final consumers of waste, can interact with the municipalities through councillors and community center and provide to reduce waste mechanisms to receive citizens' opinions and attract citizens' participation. In fact, cities and municipalities should not try to do everything alone.

Whistleblowing System: An Analysis of Implementation Readiness at Private Universities in Palembang City

This research investigates the implementation of a whistleblowing system utilizing the Technology Acceptance Model (TAM). TAM incorporates two main variables—user perceptions of benefits (perceived usefulness) and user perceptions of ease of use (perceived ease of use)—in the context of information system implementation. The study explores dimensions of information technology, including Perceived Ease of Use, Perceived Usefulness, and Behavioral Intention to Use, applying a quantitative approach. The study's population comprises students from various majors across different private universities, with non-probability sampling employed. Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis, facilitated by Smart PLS software, serves as the methodological framework. Results reveal the positive and significant impact of Perceived Seriousness of Wrongdoing, Authentic Leadership, and Behavioral Attitude on Behavioral Intention to Whistleblow. Moreover, Perceived Seriousness of Wrongdoing, Social Norm, Perceived Ease of Use, and Perceived Usefulness influence Behavioral Attitude. Notably, Perceived Usefulness, Perceived Ease of Use, and Authentic Leadership did not exhibit a significant impact on Behavioral Attitude. These findings contribute to the understanding of factors influencing whistleblowing behavior, providing valuable insights for organizational and academic stakeholders.

A STUDY ON ELECTRONIC HUMAN RESOURCE MANAGEMENT (E-HRM) PRACTICES IN APEX FOOTWEAR LIMITED

This study looks at Apex Footwear Limited's Electronic Human Resource Management (E-HRM) practices. Human resource services are made available to a wider range of organizational stakeholders, such as HR departments and employees, through web-based technology in E-HRM. The study's inception followed a comprehensive exploration of the transition from traditional HR to E-HRM, recognizing the integral role of technology in enhancing HR functions, reducing time wastage, and creating a competitive advantage. The primary objective of this study is to investigate E-HRM practices within Apex Footwear Limited. Key goals include scrutinizing E-HRM practices across different departments, gauging employees' perceptions of E-HRM, assessing its impact on organizational development, identifying implementation obstacles, and providing pertinent recommendations for leveraging E-HRM to enhance organizational performance. The research adopts a descriptive-analytical approach, incorporating both primary and secondary data. A structured questionnaire comprising 11 questions on E-HRM was designed for the study. The study encompasses 80 administrative and management staff members at Apex Footwear Limited, ranging from top-level executives to supervisors, using a convenient sampling approach. The study confirms the positive impact of E-HRM on organizational performance, with employees demonstrating a high level of awareness and satisfaction regarding the system. The study uncovers various challenges in implementing E-HRM, including insufficient financial support, time management issues, and resistance to change. To overcome these challenges, the study recommends aligning E-HRM systems with HR needs, expanding options under E-HR technology, facilitating online training, regular system updates, fostering employee commitment, and adapting to work environment variables.

Exploring the future with PRO-SPECT: an evidence-based modular foresight approach

In the face of rapid technological advancements and unforeseen societal events, predicting the future of work proves challenging. Foresight, the exploration of potential futures, emerges as a valuable strategy to navigate labor market uncertainties. However, existing foresight methods often lack alignment with the goals prioritized by sectoral and organizational stakeholders. Addressing this gap, we introduce PRO-SPECT (PROfessional Sectoral perSPECTive), a modular foresight approach crafted through literature review, expert interviews, and workshops. Tailored to meet the needs of policymakers, organizations, and communities, PRO-SPECT consists of four key steps: Scope, Scan, Impact, and Perspective. This evidence-based approach aims to equip stakeholders with actionable insights for the future of work and beyond. This article provides a comprehensive overview of PRO-SPECT, encouraging further adoption and knowledge development in foresight practices.