Organizational Perspective Research Articles

Risk Evaluate and Control of Volunteer Firefighters Using Group Decision Making

Risk management encompasses all measures taken before the occurrence of risk events to mitigate potential future losses. Although volunteer firefighters serve in a voluntary capacity, their disaster response duties expose them to various risks similar to those faced by professional firefighters. Furthermore, due to differences in training, auxiliary methods, and physical conditions, they may encounter distinct risk factors and potentially higher disaster risks. This paper explores risk identification, control, and reduction for volunteer firefighters through organizational responsibilities and risk management perspectives, employing a group decision making model. Utilizing the Operational Risk Management Integration Tools (ORMIT) and the modified Delphi method, the analysis identifies 54 major risk factors for Taitung County's volunteer firefighters during disaster response duties. These risk factors are categorized according to the 5M model (Man, Machine, Media, Management, Mission), prioritized and addressed using the Main Operational Risk Management List (MOL) and the Risk Control Option Matrix (COM). After proposing corresponding risk control measures, the Average Risk Index (ARI) for the "Potential Risks in Volunteer Firefighters' Disaster Response Duties" decreased from 14.31 to 5.06. The Average Risk Rating (ARR) improved from a high-risk level (H-7) to a low-risk level (L-16). The results demonstrate that through risk identification, assessment, and control procedures, the potential risks faced by volunteer firefighters in disaster response can be significantly reduced.

Public–private hybrid organisations in the public sector: Evidence and future directions from a systematic literature review

ABSTRACT This paper presents a systematic literature review based on the PRISMA approach (final sample of 95 records) that investigates how public – private hybrid organizations (HOs) in the public sector have been studied in the literature. Specifically, this work adopts an organizational perspective to develop an analytical framework based on three dimensions: the relationship between HOs and their environment, the organizational manifestations of hybridity and the outputs of HOs. By providing conceptual clarity on the construct of HOs, this work identifies spaces for cross-fertilization between HOs and analogous – yet distinct – constructs, such as public – private partnerships and corporatization.

Coordination and Disaster Response: A Humanitarian Organizational Network perspective in Uganda

This paper examined the relationship between humanitarian organizational network, coordination and disaster response in Uganda. Contextually, most research in the area of disaster management rotates around the entire disaster management process/stages. There is inadequate research that tends to study a single stage in the disaster management cycle especially the response stage. Additionally, there are limited studies that have been conducted in developing countries like Uganda, most studies have been and continue to be conducted in highly disaster-prepared, coordinated and developed states. The study used a cross-sectional survey design in which quantitative methods were applied. Findings indicate that coordination positively influenced disaster response. Based on the literature and findings, the study concludes that disaster response is dependent on coordination. The study recommends that responding organizations should establish clear communication channels, build trust and social capital, and ensure that there is learning and adaptation to complex disaster environments. This will lead to better coordination within the humanitarian organizational networks and in turn successful disaster response operations.

Does coaching leadership facilitate employees' taking charge? A perspective of conservation of resources theory

PurposeThe purpose of this research is to examine the relationship between coaching leadership and employees' taking charge while incorporating the mediating role of work meaningfulness and the moderating role of challenge-hindrance stressor.Design/methodology/approachA total of 355 pairs of effective samples were collected through a two-stage supervisor-subordinate paired survey. Four hypotheses were tested using hierarchal regression analysis and bootstrapping method.FindingsThe findings show that coaching leadership is positively related to taking charge, and work meaningfulness positively mediates the coaching leadership-taking charge relationship; high challenge stressors and high hindrance stressors weaken the positive effect of coaching leadership on work meaningfulness respectively; challenge stressors and hindrance stressors further moderate the indirect relationship of coaching leadership and taking charge through work meaningfulness.Originality/valueThis study provides a new perspective for organizations to activate employees' taking charge, thereby enriching the antecedents of taking charge. By incorporating challenge-hindrance stressor framework, this study also provides answers to when coaching leadership will be less effective.

How does organizational culture affect eco‐innovation? Empirical evidence from the individual and organizational perspective

AbstractEco‐innovation is important for sustainable development and organizational culture is an endogenous factor that can affect eco‐innovation. Different types of organizational culture can have differentiated effects on enterprise eco‐innovation. This study aims to reveal the relationship between organizational culture and eco‐innovation and analyze the mechanism of the influence of organizational culture on eco‐innovation at the individual and organizational levels. Manufacturing firms in China are selected as the research sample, and structural equation modeling is used for the empirical analysis. Results show that adhocracy culture and clan culture have a positive impact on the eco‐innovation of the firms, and green creativity and green absorptive capacity play a partial mediating role in the relationship. Moreover, hierarchy culture and market culture have no significant impact on the eco‐innovation of the enterprises, but green creativity plays a complete intermediary role in the relationship between hierarchy culture and eco‐innovation. Based on the conclusions, the management implications are discussed, and future research directions are outlined.

Peran GLAM dalam pendidikan tinggi untuk pelestarian budaya

Introduction: This research aims to explore the factors influencing the implementation of GLAM in academic libraries considering technological, organizational and environmental factors. Method: We used a quantitative approach with Structural Equation Modelling. 91 university librarians in Indonesia responded to the distributed questionnaires. Data analysis: The data was analysed using Exploratory Factor Analysis. Results: The most influential factor is technology at 31.31%, obtained from observations to 14 variables. The second influencing factor is organization with a calculation result of 27.10% obtained from the 10 observed variables. The third influencing factor is environment, with a calculation result of 17.3% based on 3 observed variables. The innovation diffusion in the implementation of GLAM in university libraries as an effort to preserve culture however is not yet ready from a technological and organizational perspective. It is noted that environment is the factor with the least influence. Conclusion: This research uses three factors, namely technology, organization and environment as a theoretical basis for answering problems. Based on the research results, technology is the most influential dominant factor in implementing the GLAM in university libraries. Organization is the second influencing factor, while environment is the third factor.

Digital Transformation in Organizational Management: A Bibliometric Analysis

Abstract This research article aims to provide an in-depth examination of the complex aspects of digital transformation, from an organizational management perspective. The study offers an overview of the prominent research interests and trends in this field, shedding light on organizational changes brought by digital transformation, and on the strategic shifts it requires. To achieve these objectives, the research utilizes bibliometric analysis techniques, specifically performance analysis and science mapping. The analysis is conducted using the VoSviewer software application, which efficiently integrates data from multiple databases, including Web of Science and Scopus. The findings reveal that digital transformation, within the context of organizational management, encompasses diverse research directions and themes that play a central role in its success. Key areas of focus include innovation, leadership, dynamic capabilities, digital innovation, and change management. These themes highlight the pressing need for organizations to navigate and thrive in the digital age. The research contributes to the understanding of digital transformation and its implications for organizational management, both in private and public organizations, highlighting the differences between the two.

Investigating the effects of digital platform participation on B&B performance: An organizational learning perspective

Previous research has yet to fully explore the mechanisms through which digital platforms shape the performance of tourism small and medium enterpirses (SMEs). This study, guided by the organizational learning theory, hypothesizes that engagement with digital platforms impacts tourism SMEs' business outcomes primarily through the enhancement of capabilities, specifically marketing and innovation. This study conducted an online survey involving 316 Bed and Breakfast (B&B) owners and supplemented it with semi-structured interviews of 21 owners. The findings reveal that both the intensity of participation (measured by the allocation of human resources to digital platform management) and the diversity of participation (indicated by the number of platforms used) positively correlate with business performance, specifically, revenue per available room. This effect is mediated by marketing capability. Additionally, our results emphasize the valuable role of social media platforms in elevating B&Bs' competitiveness. We provide both theoretical perspectives and practical suggestions based on our findings.

The BTS ARMY on Twitter flocks together: How transnational fandom on social media build a viable system

The world’s largest transnational fandom community of the BTS (BangTan Sonyeondan) ARMY (Adorable Representative M.C. for Youth) is structured to achieve common goals and exert influence. To identify a mechanism that explains the organizational structure of transnational virtual communities, we empirically investigate how the global fandoms carry out autonomous activities and adapt to the environment without coercive governance despite their massive size and complexity. Using the techniques of social network analysis and viable system model, we found some structural differences between the online communities with a viable and non-viable structure. First, the BTS ARMY network is sustained by a systematic structure of key players who voluntarily play distinct roles. In contrast, the Arianator network is relatively unorganized and dispersed. Moreover, multi-fandom accounts can act as potential user acquisition roles. Finally, two different diffusion types, text-based information and image-based media, are carried by distinct roles of subsystems. As one of the first studies to empirically examine the viability of online transnational fandom from an organizational structure perspective, this paper provides practical implications for fandoms from three perspectives; (1) resource mobilization and sustainability, (2) influence of fandom dynamics, and (3) economic impact. The results suggest that fandoms taking strategic actions upon the viable structure on digital platforms could represent a new cultural hegemony, promoting global unity and pop cosmopolitanism.

THE IMPACT OF NURSE–LED EDUCATION, ON QUALITY OF LIFE IN PATIENTS WITH HEART FAILURE DURING CARDIAC REHABILITATION: A REVIEW OF THE LITERATURE

Abstract Introduction The complex mosaic of cardiac rehabilitation (CR) in heart failure (HF) is composed of several "pieces": adherence to the rehabilitation program (Mazza & Paneroni, 2019), therapeutic education, improvement of perceived QoL and self–care (Deek et al., 2017). To improve the patient‘s QoL, however, it is imperative to position them at the focal point of the care process. Several studies, have documented the favorable impact of CR on QoL in HF patients (Conway et al., 2015). Although variations in therapeutic and rehabilitative treatment plans vary according to each stage of the disease, adopting lifestyle changes is a recommended strategy regardless of the stage of HF from which the person is affected (ACC/AHA 2005; Yancy et al., 2005). However, despite the evidence–based benefits of post–discharge interventions combined with patient education in HF patients, the specific impact and benefits of nurse–led patient education alone, independent of the broader health care system, remain still unclear. Objective This review aims to investigate the influence of the nurse‘s educational role on the quality of life of patients with HF in the setting of cardiac rehabilitation. Materials and Methods A comprehensive literature review was conducted using databases such as PubMed, Scopus, CIHNAL Complete and EMBASE. The review followed the PICO methodology, with the formulation of a research question. MeSH terms and keywords were combined using Boolean operators and inclusion criteria. The primary outcome of interest was improved QoL. Relevant articles were subjected to preliminary analysis on the Rayyan platform. They were first evaluated by title and abstract, then selected for full–text reading, and finally subjected to "quality appraisal". Results, Discussion and Conclusions Individuals with HF experience a decline in QoL and are at increased risk of poor prognosis, characterized by exacerbation episodes leading to frequent re–hospitalizations and increased mortality rates (Heo et al., 2009; Rechenberg et al., 2020; Freedland et al., 2021). Therefore, improving QoL in patients with HF is a priority from both care and organizational perspectives (Ades et al., 2013; Darkins et al., 2015). Notably, a tailored CR educational program helps to improve self–care management and, consequently, improve QoL. That highlights the importance of nurse–led CR for HF patients in improving health behaviors and adherence to therapeutic practices.

How should companies manage their employees’ emigration intentions? A serial mediation model

PurposeThis study aims to investigate the relationship between high-commitment human resource management (HCHRM) practices and emigration intentions in a developing country context. It further examines the mediating roles of perceived organizational support (POS) and job satisfaction in this relationship.Design/methodology/approachUsing the survey method, data were collected online from 407 employees. Structural equation modeling (SEM) in Amos v. 23 was conducted to scrutinize the structural relationships among the variables.FindingsThe study revealed that HCHRM practices do not directly impact emigration intentions. However, they do significantly influence POS, which, in turn, has a positive effect on job satisfaction. Consequently, HCHRM practices indirectly affect emigration intentions through the serial mediation of POS and job satisfaction.Research limitations/implicationsWhile this study provides valuable insights into the intricate dynamics of HCHRM practices, organizational support, job satisfaction and emigration intentions, it has certain limitations, such as its specific focus on Kosovo and its reliance on cross-sectional data. Future research could explore these relationships in diverse settings and use longitudinal designs for a more profound understanding.Originality/valueTo the best of the authors’ knowledge, this study represents the first empirical investigation into the connection between HCHRM practices and emigration intentions within a developing country context. It underscores the significance of considering not only specific HRM practices but also broader contextual factors and mediating mechanisms, shedding light on how HCHRM practices influence employee intentions to emigrate. The findings provide a unique perspective for organizations and policymakers dealing with emigration challenges in developing countries.

The interplay effects of digital technologies, green integration, and green innovation on food supply chain sustainable performance: An organizational information processing theory perspective

Green integration (GIT) and green innovation (GIO) in food supply chains (FSCs) have the potential to attain sustainability with the facilitation of digital technologies (DTs). Nevertheless, few studies have been conducted regarding the effectiveness of DTs and GIT in determining GIO and sustained FSC. Furthermore, an unsustainable food supply chain is a globally recognised problem that needs immediate, multidimensional holistic measures. Therefore, the present study tests the interplay effects of GIT, GIO, and DTs in FSC sustainable performance (FSCSP) under the strategic configuration for information-processing fit, i.e., organizational information processing theory (OIPT) perspective. A combined approach of structural equation modelling (SEM) and artificial neural network (ANN) was used to examine the collected responses from different related industries and validate the robustness of the proposed hypothesis through ANN. The findings demonstrate that the usage of DTs has a favourable impact on GIO and GIT. Furthermore, GI has a positive influence on GIO. Finally, both GIO and GI have a positive impact on FSCSP. Theoretically, under the strategic alignment for information-processing fit, the study's findings suggest that GIT and GIO improve their FSC strategies and practically keep the FSC ahead of the competition for the long haul by ensuring sustainability. It is clear from the results of this research that practitioners should support more DTs to promote GIT, GIO, and FSCSP. This research fills a significant gap in the literature by analyzing the unexplored connections across the FSCSP, GIT, GIO, and DTs as facilitators in the context of sustainability.

Boosting firms’ absorptive capacity: the digital technologies edge

PurposeThis study aims to explore how firms can enhance their innovation processes by effectively utilizing external knowledge and employing digital technologies. Specifically, it emphasizes the role of absorptive capacity (ACAP) in external knowledge acquisition and assimilation (potential ACAP), as well as transformation and exploitation (realized ACAP), highlighting the necessity of equipping firms with digital technologies to support ACAP activities.Design/methodology/approachTo achieve the research purpose, we conducted a structured literature review of academic papers sourced from Scopus-Elsevier.FindingsThe key findings encompass the identification of common digital technologies supporting ACAP and explore how these technologies contribute to knowledge acquisition, assimilation, transformation and exploitation. The main results show that social media and online communities are the most studied technologies in relation to ACAP activities. Research predominantly centres on potential ACAP – with acquisition activity more studied than assimilation – rather than realized ACAP – with only social media and online communities demonstrating full support for transformation and exploitation activities.Research limitations/implicationsThis research represents a pioneering joint study of ACAP and digital technologies, advancing understanding beyond organizational perspectives and expanding open innovation literature by integrating ACAP role in technology collaborations. A call for qualitative investigations into the relationship between digital technologies and ACAP emerged.Practical implicationsThe findings offer valuable guidance to innovation managers, aiding them in selecting appropriate digital technologies to strengthen ACAP activities.Originality/valueThis work’s uniqueness lies in bridging the gaps between open innovation, ACAP and digital technologies, which are often studied in isolation.

Development and Evaluation of Patient Safety Interventions: Perspectives of Operational Safety Leaders and Patient Safety Organizations.

The purpose of this study is to understand how patient safety professionals from healthcare facilities and patient safety organizations develop patient safety interventions and the resources used to support intervention development. Semistructured interviews were conducted with patient safety professionals at nine healthcare facilities and nine patient safety organizations. Interview data were qualitatively analyzed, and findings were organized by the following: patient safety solutions and interventions, use of external databases, and evaluation of patient safety solutions. Development of patient safety interventions across healthcare facilities and patient safety organizations was similar and included literature searches, internal brainstorming, and interviews. Nearly all patient safety professionals at healthcare facilities reported contacting colleagues at other healthcare facilities to learn about similar safety issues and potential interventions. Additionally, less than half of patient safety professionals at healthcare facilities and patient safety organizations interviewed report data to publicly available patient safety databases. Finally, most patient safety professionals at healthcare facilities and patient safety organizations stated that they evaluate the effectiveness of patient safety interventions; however, they mentioned methods that may be less rigorous including audits, self-reporting, and subjective judgment. Patient safety professionals often utilize similar methods and resources to develop and evaluate patient safety interventions; however, many of these efforts are not coordinated across healthcare organizations and could benefit from working collectively in a systematic fashion. Additionally, healthcare facilities and patient safety organizations face similar challenges and there are several opportunities for optimization on a national level that may improve patient safety.

Police peer supporters in a domestic abuse-specific peer support initiative: Motivations, experiences and challenges

Police peer support programmes traditionally focus on mental health issues and experiences of trauma in work. Increased awareness of domestic abuse (DA), its impacts in the workplace, and calls to adopt trauma-informed approaches in the emergency and public services in the UK have culminated in a southern English police force instituting a novel peer support programme for personnel who are experiencing DA. This qualitative study interviewed 16 self-selected DA peer supporters to explore their motivations and experiences in providing support for their colleagues and the application of trauma-informed practice. Findings support previous research on the ongoing prevalence of stigma around help-seeking in the police generally, and this is perhaps even more pronounced for DA. However, the presence of this form of peer support has symbolic value to challenge prevailing culture and foster increased confidence to make disclosures. Findings also indicate value in adopting DA-specific peer support from an organizational justice perspective because this may enable a greater sense of staff well-being. The approaches employed in the DA peer support programme exhibited implicit trauma-informed practice, which could be made more explicit and aligned to wider initiatives of creating a more trauma-informed police service.

Staff experiences with videoconferences during the COVID-19 pandemic in forensic psychiatry outpatients

Aim To describe staff experiences with the use of videoconferences with forensic psychiatric outpatients during the COVID-19 pandemic. Method Semi-structured interviews with staff at forensic community services in the Region of Southern Denmark. Results Nine semi-structured staff interviews were conducted. Two main themes were identified through thematic analysis: Challenges due to technical uncertainty and the Use of videoconferences as support in clinical assessment and treatment. The second main theme also included a number of subthemes: Lack of opportunity for observation of a patient’s overall situation; Compromise of nurses’ professionalism; Limitation of disturbing stimuli means more focus on the conversation; Telephone contact vs. video contact—pros and cons; Expectations reflect attitudes; and Will professionalism be changed based on organizational and political perspectives? Conclusion Staff opinions on use of videoconferences in psychiatric patients differed. The nurses in particular were concerned about whether professionalism could be maintained. Others experienced patients focusing more on the conversation when it took place via video because there were fewer disturbing elements. In general, expectations seem to influence attitudes toward using videoconferences.

Patient and clinician perceptions of blunt chest trauma management and recovery: a qualitative study

Purpose To explore patient and clinician perceptions of blunt chest trauma management and recovery, when discharged directly home from the Emergency Department (ED). Methods This was a qualitative study, completed in a trauma unit in Wales. Blunt chest trauma was defined as an isolated blunt injury to the chest wall, resulting in bruising or rib fractures. Data collection involved semi-structured telephone interviews and focus groups with patients and clinicians respectively. Data analysis was completed using reflexive thematic coding. Results Twelve patient interviews and three focus groups (23 clinicians) were conducted. In the interviews, seven males and five females participated, with a mean age of 54 years (range 28–74). Clinicians included nurses, doctors, and therapists. Two main themes emerged; 1) the ED experience and 2) recovery once home; each with a number of sub-themes. Results highlighted the significant impact of pain on recovery, and that there is a disjuncture between organisational perspectives of clinicians, and the individual personal perspective of patients. Discussion Recovery from blunt chest trauma for patients discharged directly home from the ED is a challenging and complex process. Protocol-driven care does not always lead to good patient experience, as it focuses primarily on hospital services and resources.

Me, us and IT

The adoption and pedagogical use of technologies such as virtual worlds to support teaching and learning, and research in higher education involves a complex interplay of technical, organisational and personal factors. In this paper, eighteen educators and researchers provide an overview of how they perceive a virtual world can be used in education from the perspective of themselves as individuals ‘me’, their educational organisations and as members of the Australian and New Zealand Virtual Worlds Working Group (VWWG) community of practice ‘us’, as well as the complex technology that underpins this learning environment ‘IT’. Drawing on Linstone’s (1981, 1984) Technical, Organisational and Personal (TOP) multiple perspective concept as the framework for analysis, the authors discuss their perspectives of how the personal, organisational and technical aspects of teaching through the use of virtual worlds have impacted on their teaching and research in higher education. The potential of employing the TOP framework to inform future research into the use of technologies such as virtual worlds in teaching and learning is explored.

Efficiency and productivity gains of robotic surgery: The case of the English National Health Service.

This paper examines the effect of new medical technology (robotic surgery) on efficiency gains and productivity changes for surgical treatment in patients with prostate cancer from the perspective of a public health sector organization. In particular, we consider three interrelated surgical technologies within the English National Health System: robotic, laparoscopic and open radical prostatectomy. Robotic and laparoscopic techniques are minimally invasive procedures with similar clinical benefits. While the clinical benefits in adopting robotic surgery over laparoscopic intervention are unproven, it requires a high initial investment cost and carries high on-going maintenance costs. Using data from Hospital Episode Statistics for the period 2000-2018, we observe growing volumes of prostatectomies over time, mostly driven by an increase in robotic-assisted surgeries, and further analyze whether hospital providers that adopted a robot see improved measures of throughput. We then quantify changes in total factor and labor productivity arising from the use of this technology. We examine the impact of robotic adoption on efficiency gains employing a staggered difference-in-difference estimator and find evidence of a 50% reduction in length of stay (LoS), 49% decrease in post-LoS and 44% and 46% decrease in postoperative visits after 1year and 2years, respectively. Productivity analysis shows the growth in radical prostatectomy volume is sustained with a relatively stable number of urology surgeons. The robotic technique increases total production at the hospital level between 21% and 26%, coupled with a 29% improvement in labor productivity. These benefits lend some, but not overwhelming support for the large-scale hospital investments in such costly technology.

Structural and Cultural Othering: An Organizational Culture Perspective on Young People’s Participation in Decision-making in Sport Organizations

The purpose of this article is to examine the role played by organizational culture in young people’s continuing underrepresentation in decision-making bodies, despite structural changes, in the context of Norwegian sport organizations. Data is based on a questionnaire centred on the experiences of young people in sport governance ( n = 32 youth representatives) and semi-structured interviews with young (under 26 years) and older representatives of organizations affiliated with the Norwegian Olympic and Paralympic Committee and Confederations of Sports ( n = 10). Findings show that Norwegian sport organizations foster a cultural understanding of young people which takes its structural expression in the separation of elements that are ‘othering’ the youth. Youth have also limited access to resources of power as a result of a lack of trust in older leaders. Prevailing culture mirrors an adult society in which young people need to upgrade their level of professionalism through education before they are invited to decision-making processes.