Organizational Management System Research Articles

Open Source Adoption for Digital Transformation and Data Management During the COVID-19 Crisis

With COVID-19-led business disruption and businesses expediting their move towards digital transformation, Industry experts observed a phenomenon of increased adoption of Open Source Software and database management systems to digitalize the business while keeping costs low. This research has studied this phenomenon using a three-step approach: using the collective intelligence of Twitter without the context of COVID-19, Twitter data with the context of COVID-19, and empirical validation with actual monthly downloads data of open source projects from SourceForge in Pre-COVID and COVID-19 time periods. The research finds that although the COVID-19 pandemic has triggered a digital transformation and the use of database management systems in many organizations, but there is no statistically significant increased use that can be attributed to a crisis response due to the pandemic.

INTEGRATION OF SNI ISO/IEC 17024:2012 AND SNI ISO/IEC 17021-1:2015 STANDARDS IN IMPROVING THE QUALITY OF MANAGEMENT SYSTEMS AT PT QUANTUM HRM INTERNASIONAL

This study discusses the application of the integration of ISO 17024 and ISO 17021 standards in Improving the Quality of Management Systems at PT Quantum HRM International (QHRMI). The purpose of this study is to find out how to apply the integration of the two standards. This study uses qualitative research method with the type of research used, namely literature research or literature study or known as desk study where the researcher relies on various literature to obtain research data. The results of this study show that the implementation of ISO 17024 and ISO 17021 at QHRMI has strengthened objective, transparent, and reliable certification standards. In personnel certification, QHRMI prioritizes the principles of impartiality and integrity, supported by a structured management system and competent experts. Meanwhile, the implementation of ISO 17021 ensures that audits and certification of the management system of educational organizations are carried out professionally, in accordance with international standards and applicable regulations. Through the integration of these two standards, QHRMI has succeeded in improving operational efficiency by reducing duplication of documents, optimizing management coordination, and encouraging continuous improvement. The integration also strengthens QHRMI's reputation as a credible certification body, while increasing its competitiveness in the certification industry.

Digital Readiness and Digital Competences Influence on Information Management System: Organizational Support as Moderator

Digital technology has made its impact globally through changes in both organizational processes and information management system (IMS). The current research aimed to examine the manner in which digital readiness and digital competences influence the implementation of IMS in Chinese organizations with organizational support as a moderator. The study also examines the mediating role of digital competences among digital tool application, digital media awareness and effectiveness of IMS. Survey questionnaires were used to collect data from a sample of 290 employees of private sector organizations in China. SPSS-AMOS data analysis tools were used to check the associations among variables. The outcomes indicated that the digital tool application and digital media awareness have a positive nexus with effectiveness of IMS. The results also revealed that the digital competences significantly mediates among digital tool application, digital media awareness and effectiveness of IMS, and that organizational support also significantly moderates among digital competences and effectiveness of IMS in private sector organizations in China.

Guidelines Management for Orienteering Events Competitions in Guangdong Province, the People’s Republic of China

Background and Aim: Orienteering is an endurance outdoor sport that pays equal attention to physical strength and intelligence. In recent years, Guangdong province held all kinds of different sizes and different themes of orientation that were welcomed by the masses. Therefore, to ensure the smooth progress of the game and improve the event organization management system, this research aims to construct guidelines for management for orienteering events competitions in Guangdong province, the People's Republic of China. Materials and Methods: The participants of this research were divided into 4 groups as follows: (1) 7 experts including 4 managers from Guangdong province who hosted the orienteering event, and 3 university lecturers related to the orienteering event conducted expert interviews, to study the problem and obstruction of the management of orienteering events competitions; (2) 3 managers in the orienteering event were employed the index of Item-Objective Congruence (IOC) to evaluate the alignment between questionnaire items and research objectives; (3) 15 expert were conducted two round of Delphi survey, to construct guidelines management for orienteering events competitions; and (4) 9 experts including 5 managers from Guangdong province who host the orienteering event, and 4 university lecturers related to the orienteering event conducted connoisseurship panel to discuss and confirm the developed guidelines management. Results: The final guidelines management for orienteering events competitions in Guangdong province, the People's Republic of China including the 4 first-level indicators and 27 second-level indicators was confirmed. The details of the 4 first-level indicators are as follows: (1) match preparation period; (2) competition preparation period; (3) competition period; and (4) competition closing period. Conclusion: After confirmation by the connoisseurship method, the final guidelines management for orienteering events competitions in Guangdong province were confirmed.

Human Resource Management and Technology: A study of the Status in Nepalese Enterprises

This article is concentrated on the study of use of technology in HR management system in Nepalese organizations. At present most of the most of the corporate organizations of Nepal use different forms of related software for managing human resource in an effective way to bring effectiveness in performance outcomes. They use technology in various HR activities consisting of recruitment, selection, training, development, financial transactions, performance appraisal, job analysis, HR planning, learning, performance management, career management, compensation management, and maintaining good labour and industrial relation. The main focus of the use of modern technology along with relevant software for managing HR activities is to bring specific system in organizational activities for improving performance to use resources consisting of money, material, machine and information technology in an effective way which helps to maximize productivity, maintaining quality and minimizing cost of products and services which facilitates to improving competitive strengths of the organization in the market. In practice it is found that most of the Nepalese enterprises especially unorganized sectors are still using manual system for managing HR activities of the organization.

Experience of integrating lean technologies into the quality management system of a medical organization providing primary medical and sanitary care

Objective. To evaluate the effectiveness of implementation of lean production methods into the practical activity of primary health care on the example of the State Institution of Health Care «Saratov City Polycli nic № 2». Materials and methods. The study was divided into three stages: data collection through anonymous sociological surveys using phones or tablets, timing and improvement of the process, and a follow-up questioning of participants to assess their satisfaction. 296 residents of Saratov receiving primary health care at the polyclinic took part in the survey. The survey was conducted using a specially developed electronic questionnaire via Google Form. For mathematical processing, the results of the study were initially transferred into an electronic database; the results of the study were analyzed using the descriptive statistics method. Results. According to the survey, the majority of respondents are satisfied with the quality of outpatient medical care. This shows that organization of the medical care is focused on the patients` needs and desire to meet their demands. The organization of the front office and the premises of the polyclinic in accordance with the requirements for the new model of the organization providing primary medical care made it possible to achieve a high evaluation of the information stands and the waiting area. The study showed that ineffective organization of the registry office contributed significantly to the patients` low assessment. In our opinion, in order to solve the problem, it is necessary to optimize the work of the registry office by introducing modern technologies and equal distribution of duties among the employees. Conclusions. In order to improve the quality and accessibility of medical services, it is necessary to make certain changes in the organization of medical care. The level of patient satisfaction with the work of medical institutions may depend on various factors, such as waiting time for a doctor, the timing of medical services provision after the appointment, the availability of necessary diagnostic tests and specialists.

기업가적 지향성과 경영성과 간 관계: 기업 수명주기 단계별 차이 분석

This study empirically analyzes the impact of the managerial environment, CEO's vision and strategy, and organizational management system on entrepreneurial orientation in domestic companies, as well as the relationship between entrepreneurial orientation and business performance. Additionally, it examines how these relationships differ across various stages of the corporate life cycle. The analysis utilizes data from the 2022 Entrepreneurial Activity Survey (Company Edition) conducted by the Korea Youth Entrepreneurship Foundation, designated as official statistics by Statistics Korea, which surveyed 3,120 companies. The results of the empirical analysis are as follows First, business environment, vision and strategy are significantly positively related to entrepreneurial orientation. In terms of firm life cycle, we find that firms in the start-up phase are slightly more sensitive to the business environment, while vision and strategy are important regardless of firm life cycle. Second, the operating system of the firm does not have a statistically significant effect on entrepreneurial orientation, and the hypothesis is rejected. It seems that it is important to have an operating system in place from the start-up stage in terms of the business life cycle. Third, a significant positive relationship was found between entrepreneurial orientation and managerial performance, and entrepreneurial orientation had a positive impact on managerial performance regardless of the firm's life cycle. The results of this study expand the factors influencing entrepreneurial orientation and provide theoretical and policy insights by analyzing the corporate life cycle, which is rarely addressed in the field of entrepreneurship, by distinguishing between the startup phase and other phases.

Implementing Predictive Analytics for Proactive Revenue Cycle Management

This research investigates the deployment of predictive analytics in the revenue cycle management (RCM) system in health-care organizations. In other words, adopting predictive analytics strategies that are more proactive rather than only the reactive approach has the potential of greatly increasing the revenue capture, decreasing the denial rates, and increasing the efficiency of operation. The analysis of the literature and the results of the research indicate that the RCM benefits from the use of predictive analytics; all the while having acknowledged some challenges, including data integration and the requirement for professionals that understand the field.

Innovation management systems for public organizations in the UAE

Public and private organizations are striving to achieve excellence in their performance and services provided. Innovation has been at the forefront to provide new and creative ways to help public organizations achieve this. Despite the reported success, there are wide discrepancies in the planning and management of innovative programs in developing countries such as United Arab Emirates (UAE) public sector. The purpose of this study is to investigate the status of innovation management systems (IMS) in UAE public organizations and provide recommendations for improvement. The main research tools used are interviews and surveys targeting innovation subject matter experts and practitioners to identify challenges and opportunities of innovation management. Based on the response of 200 respondents involved in innovation management, a confirmatory factor analysis was conducted, and a structural equation model was developed. The results of the model suggest that infrastructure, process owners, and employee participation have significant direct impact on innovation management system (IMS) performance. However, other factors such as innovation have a significant indirect impact through ideation and infrastructure on IMS performance. In addition, management support has a significant indirect impact through infrastructure on performance. This implies that investing in innovation infrastructure, empowering process owners, and encouraging employees to participate to maximize the benefits of innovation systems.

The Impact of War on the Transformation of the Strategic Paradigm of Organizational Change Management in Conditions of Increased National Security Threats

In times of war or increased national security threats, the traditional paradigms of managing these transitions must adapt to the rapidly changing circumstances. War alters the economic, social, and political environments dramatically, necessitating that organizations quickly adapt to ensure survival and continue operations. This requires a reevaluation of strategic objectives and management practices to align with the broader context of national security. The purpose of the article is to characterize the features of the impact of war on the change of the strategic paradigm of organizational change management in conditions of increased national security threats. The object of the study is the system of organizational change management in conditions of increased national security threats. The methodology of the study involves the use of the IDEF0 method. As a result of the study, a modern IDEF0 model of transformation of the strategic paradigm of organizational change management in conditions of increased national security threats was presented.

Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?

PurposeThe new disruption in the form of ChatGPT can be a valuable tool for organizations to enhance their knowledge management and decision-making capabilities. This article explores how ChatGPT can enhance organizations' KM capability for improved decision-making and identifies potential risks and opportunities.Design/methodology/approachUsing existing literature and a small-scale case study, we develop a conceptual framework for implementing artificial intelligence on the internal organizational knowledge base of big data and its integration with a larger knowledge base of ChatGPT.FindingsThis viewpoint conceptualizes integrating knowledge management and ChatGPT for improved organizational decision-making. By facilitating efficient information retrieval, personalized learning, collaborative knowledge sharing, real-time decision support, and continuous improvement, ChatGPT can help organizations stay competitive and achieve business success.Research limitations/implicationsThis is one of the first studies on the integration of organizational knowledge management systems with ChatGPT. This research work proposes a conceptual model on integration of knowledge management with generative AI which can be further tested in actual work settings to check it's applicability and make further modifications.Practical implicationsThe study provided insights to managers and executives who, in collaboration with IT professionals, can devise a mechanism for integrating existing knowledge management systems in organizations with ChatGPT.Originality/valueThis is one of the first studies exploring the linkage between ChatGPT and knowledge management for informed decision-making.

Organization of reviews of a pharmaceutical enterprise quality management system functioning

Aim. To determine the state of organizing the process of analyzing the quality management system of a typical pharmaceutical enterprise in accordance with the current industry requirements of Good Manufacturing Practice and the ISO 9001:2015 standard, as well as substantiating effective approaches to improving this activity. Materials and methods. We used analysis, comparison, questionnaires, surveys and direct observations. The results were processed and verified using licensed Microsoft Office Excel software products. Results. The relevance of the development of quality management systems (QMS) of domestic pharmaceutical organizations in the period of martial law has been proven. The requirements of the DSTU ISO 9001:2015 standard, as well as the requirements of the guidelines on Good Manufacturing Practice (GMP) of medicines for reviewing and analyzing QMS of pharmaceutical enterprises (PhE) have been analyzed. Approaches to the organization of QMS review at a number of domestic PhE have been studied; as a result, typical inconsistencies of these procedures have been determined. Based on the results of the study and the experience analyzed in supporting the QMS functioning of PhE, effective organizational approaches have been identified, and recommendations are given for the effective analysis of QMS of PhE. Conclusions. In the study conducted, a review of the practice of analyzing QMS at a number of domestic and foreign PhE has been carried out, and typical inconsistencies of this process have been identified and systematized. The requirements of the DSTU ISO 9001:2015 standard, as well as the industry requirements of the GMP guidelines for reviewing and analyzing the quality system of PhE have been analyzed. Based on the results of the research and the authors’ own experience in implementing and supporting the QMS functioning of PhE, the main organizational approaches and recommendations for analyzing QMS of PhE have been determined.

Towards a smart hospital: Smart infrastructure integration

In today’s business world, digital technologies have become vital for implementing processes in any company, including the healthcare industry. By utilizing the latest technologies to collect, process, analyze, and transmit data through smart devices and IT infrastructure, it is possible to implement trends in medicine as a value approach, personalization, predictability, and participation. Considering these trends, it is necessary to develop a methodology for creating a management system for medical organizations that can comprehensively and interconnectively develop various elements of the system. This includes business process systems, information systems and application architectures, hardware, and "smart" medical equipment that can fully participate in hospital information exchange. These elements should be developed within a single model. An architectural approach can be used to create a model of a medical organization. This paper examines the integration of smart infrastructure in medical organizations, develops requirements for smart infrastructure services, and creates architectural models based on the findings and requirements. Architecture models were developed for the following elements of the Smart Infrastructure: smart wards, wearable devices and telemedicine stands as the most necessary elements in everyday healthcare. The key discovery of the study is the architecture models of the mentioned elements and their integration with the medical organization IT architecture, described in the form of visual models and data exchange tables. The proposed models can be used both for further research or for practical implementation as the reference models to check up and adopt to each individual case. The solutions proposed in the paper give an example of open innovation philosophy, as they are developed on the basis of open information about the innovation activities of various medical organizations, and, at the same, time the results themselves are openly published and open for adaptation by the scientific and practicing medical community.

АСПЕКТЫ ТЕХНОСФЕРНОЙ БЕЗОПАСНОСТИ В КОНЦЕПЦИИ СИСТЕМЫ НАЦИОНАЛЬНОЙ БЕЗОПАСНОСТИ

The need for an independent, sovereign existence of any country requires special attention to national security issues. The current state of mankind is characterized by a symbiosis of technology and nature, the use of various technologies, which are accompanied by the emergence of new threats and technosphere hazards, which actualizes the problem of understanding the concept of «national security». These circumstances required generalization and concretization of concepts used in the field of security at the system level. In the study of the issues under consideration, systematic, historical-retrospective, and cybernetic approaches were chosen as a methodological basis. The evolution of the human habitat is considered, the importance of the problem of ensuring technosphere safety is determined, due to the contribution of technosphere funds and technologies to maintaining the management processes of critical infrastructure facilities (potentially dangerous objects) of the state, as well as the catastrophic consequences of accidents at such facilities. A concept is proposed describing the national security system of the state as an organizational and technical management (socio-cyberphysical) system that allows integrating efforts to ensure various types of national security into a single complex.

Models of digitalization of hr management systems in security-oriented organizations

The subject matter of the article is the study of operational processes of digitalization of HR-management of security-oriented systems in the current changing situation of our country. The goal of the work is to study the indicators of effective communication between employees and determine the number of potential communication channels, as well as to study automated communication between the personnel of security-oriented systems. The following tasks: formation of a centralized model for managing the operational processes of HR management of security-oriented systems, unlocking the potential of personnel in the digitalization of personnel processes of security-oriented systems. The methods are used: methods for implementing the continuous development of security-oriented systems, a centralized model for managing the operational processes of HR management of civil protection and an end-to-end process of automated HR communication within government agencies are developed and presented. The following results: determination of the number of potential communication channels, a graph of the number of stakeholders, a picture of the end-to-end process of automated HR communication within government agencies, a centralized model for managing HR operational processes of security-oriented systems, and the potential of personnel in the digitalization of HR processes. Conclusions: the driving forces behind the digital transformation of government agencies include meeting the expectations of the staff, digital transformation of the HR industry, and digital innovations in the civil service. Areas of digital transformation of HR management in security-oriented systems include a digital workplace (online employee profile), digital HR processes of the organization, digital services and online self-service of personnel. Among them, the digital HR process mainly focuses on training and development, open and effective communication within the civil service, and personnel evaluation functions. The digital transformation will lead to certain consequences, such as parallelization and transition between the old and new HR management systems, and will affect the productivity and digital ethics of the state.

Pursuing sustainable performance in healthcare organizations: a sustainable business model perspective

PurposeThis paper explores the use of Dynamic Business Modeling for Sustainability (DBMfS) in healthcare management settings as a holistic approach to integrating economic, social, and environmental dimensions into the business formula of these complex organizations.Design/methodology/approachAfter framing sustainable value in healthcare in terms of organizational complexity, wicked problems, and emerging managerial challenges, the paper proposes and illustrates the DBMfS approach that adopts a systemic view of sustainable value in healthcare. According to a qualitative perspective, a single-case study of a maternity-related healthcare treatment is also described to explore the implications and limitations of using this approach to sustainable business modeling in healthcare organizations.FindingsFindings show that, by embracing sustainability through DBMfS, healthcare organizations can improve operational efficiency, reduce waste (like energy, water, and medical supplies), and enhance cost-effectiveness, thus contributing significantly to societal well-being.Originality/valueIn recent years, the healthcare sector has faced numerous challenges and wicked problems, including escalating costs, resource constraints, and growing environmental concerns. As a result, the concept of sustainability has gained significant attention, thus calling scholars and practitioners to develop methods and tools able to integrate it into strategic management systems of healthcare organizations. By proposing the adoption of DBMfS in the healthcare sector, this paper contributes to feeding up the current debate.

Deriving Criteria Weights for Acute Care Hospital Accreditation in South Korea: Using Analytic Hierarchy Process

Purpose:The acute hospital accreditation program launched in South Korea has shown positive effects on safety culture and quality of care. However, relative weights have not yet been investigated for accreditation criteria with a hierarchical structure. This study aimed to derive the relative weights of acute-care hospital accreditation criteria.Methods: We conducted an online survey using the analytic hierarchy process (AHP) technique to assess the validity, importance, and urgency of acute hospital accreditation criteria. The AHP online survey link was distributed in November 2022 after obtaining informed consent from 10 experts in hospital accreditation.Results: 'Basic value system' ranked highest, while 'patient care system' ranked second in terms of validity, importance, and urgency. 'Performance management system' had the lowest validity and urgency, while 'organizational management system' carried the lowest importance. Within the 'patient care system' domain, 'surgery and anesthesia sedation management' scored highest in validity and importance, and 'patient care' scored highest in urgency. 'Care delivery system and evaluation' received the lowest scores for all three aspects. In the 'organizational management system' domain, infection control ranked highest in terms of validity, importance, and urgency. The lowest validity was observed for 'management and organizational operation' and the lowest importance and urgency were noted for 'human resource management'.Conclusion: The weights for validity, importance, and urgency, as shown in each domain and chapter, and the number of measurable elements included, are largely inconsistent. This study will contribute to the development of the structure and scientific improvement of accreditation standards.

The Construction of Order for Social Organizations to Carry out Social Innovation: Evolutionary Logic, Operational Mechanism and Path Choice

Social innovation refers to the innovative phenomenon of bringing new solutions and development opportunities in the field of social development through changes in the way of thinking, technical means and management mode by means of social forces such as organizations, institutions and social groups. During the 30 years of reform and opening up, the innovation practices led by social organizations and the social networks they build have gradually become an important main body of social innovation in China. The article analyzes the course of change of the management system of social organizations from the perspective of historical institutionalism, places the social innovation led by social organizations in the three-dimensional analytical framework of “system-course-behavior”, and examines the logical evolution of the order of social innovation and the mechanism of social innovation along the trajectory of the interaction between the government and social organizations. Under the operating mechanism consisting of the institutional arrangement of the authoritative body, spontaneous exploration and dynamic strategic choice of social organizations, the benign interaction between the government and society can reduce the cost and risk of social innovation, reduce the loss of resources and vicious competition, and achieve the balance and stability of social innovation order.

Formulation a definition for the phenomenon of internal control of expenses for scientific (scientific and technical) enterprise activity

Scientific activity in Ukraine is a special kind of economic and social relations that forms the knowledge and innovative products. Currently, a significant part of scientific institutions are in a difficult financial situation due to the need of the state to finance the defense spending. This requires researchers to economically spend the money received. That is why, among the main tasks of scientific organizations there is a strict control of costs for scientific works, which requires the creation of a fundamentally new theoretical and methodological base within the framework of which the development of the existing conceptual apparatus and the discovery of the latest methodological approaches for cost control during research and development are envisaged. Determining the costs of creating a scientific product is carried out by a special direction of the internal activity of the enterprise — accounting for the costs of scientific activities in a specially formed unit or a separate employee, however, the work of this unit or employee should be monitored, for which it is advisable to form an appropriate functional management body — internal control costs for researches. The practice of accounting costs for the scientific activity and the regulatory framework for such accounting is formed on the basis of the rules established for production and commercial enterprises, there is a need for the development and implementation of new methodological and organizational solutions for streamlining the activities of specific accounting and regulatory bodies that have as their object the costs of scientific works. To start the processes of forming an orderly activity to control the costs of research in this article formulated the definition of the phenomenon of internal control of costs for scientific activities of the enterprise. This will make it possible to single out in the general management system of scientific organizations the employee (units) responsible for controlling the costs of scientific work, determine their goals and special functions, determine the composition of the labor intensity of control operations and develop cost control regulations.

Proposed improvements on performance management system at PT JIEP by using balanced scorecard

Purpose: This study delves into the vital topic of performance management in the realm of human resources. Given the increasing demand for effective performance management systems in organizations, this study aims to bridge the gap between current practices and the need for a holistic approach that aligns individual goals with organizational objectives. Method: To achieve this, we employed a mixed-method approach, gathering data through surveys and interviews from a diverse range of employees and managers. Statistical techniques were used to analyze the data and provide insights into the effectiveness of the proposed model. Results: We expect our results to validate the proposed model, demonstrating clear improvements in employee and organizational performance metrics when implemented. The findings reveal strong correlations between the use of our model and enhanced performance outcomes. This study’s contribution to performance management is noteworthy. It introduces a comprehensive, adaptable model that can be applied across different organizations, offering both academic insights and practical solutions. This research not only advances theoretical knowledge but also provides a valuable tool for practitioners aiming to enhance performance management practices in their organizations.