In the current fiercely competitive business landscape, organisations must consistently endeavour to improve efficiency, performance, and competitiveness. The efforts were greatly hindered by internal shortcomings, including a deficiency in core competencies, poor staff morale, and an unfavourable work environment. This research aimed to tackle these difficulties by using strategic management, efficient leadership, and a dedication to ongoing development. To achieve long-term success, it was crucial to identify the strengths of the organisation and make investments in training and development to cultivate core capabilities. To enhance employee morale, which was correlated with heightened productivity and work satisfaction, effective leadership, transparent communication, and avenues for professional development are essential. This study investigated the influence of these variables on the operational effectiveness of organisations in the telecommunications industry in southeastern Nigeria, and the findings provided valuable insights into successful tactics for addressing internal vulnerabilities, strengthening organisational resilience, and cultivating a supportive work culture. Ultimately, these insights will contribute to maintaining a competitive edge over time. Keywords: Organisational culture, Performance of an organization, Strategic management, Ongoing enhancement, Telecommunications industry.
Read full abstract