Organizational Factors Research Articles

Effects of conflicts and technostress on employees’ job performance and satisfaction in a work-from-home scheme

This study investigated the work-from-home (WFH) experiences of 211 customer and service representatives, along with five team leaders, employed in the five top-ranking Business Process Outsourcing (BPO) companies in Pampanga, Philippines. It examined the effects of conflicts and technostress on the employee job performance and satisfaction. The study revealed that while quantitative analysis shows that family-work conflict has a negative effect on the job performance, qualitative data suggests that the WFH scheme permits BPO employees to balance their work and family obligations, despite statistical evidence of the opposing results. While quantitative results indicate that technostress, specifically techno-pile and techno-invasion, has a negative effect on job performance and satisfaction, qualitative findings emphasize the importance of computer know-how as well as other factors when measuring BPO employees’ job satisfaction. The divergent findings between quantitative and qualitative data underscore the role of cultural, organizational, and contextual factors in shaping outcomes in WFH environments. This study underlines the difficulties of WFH relations, as well as the importance of employing a diversified approach to identifying and addressing the issues that WFH BPO employees confront. The findings of this research are vital for developing tailored interventions and shaping effective remote work policies in the BPO sector, aiming to mitigate challenges and enhance the overall WFH experience.

Examining Cloud ERP Platform Net Benefits and Influence Factors in Organizations

Examining Cloud ERP Platform Net Benefits and Influence Factors in Organizations

You just have to take a big leap! Authentic teaching and learning in the technology program at an upper secondary school

AbstractIn literature, teaching for an authentic learning experience is seen as rewarding and interesting, promoting better understanding of for example sustainable development and fostering students’ independence. Some upper secondary schools emphasise authentic teaching and learning on their websites, showcasing how students engage in authentic tasks. We are interested in examining how authentic teaching is implemented in practice and what enables it. Therefore, we investigate a specific practice where authentic teaching occurs, and we follow students and teachers. We want to understand what may be required to implement authentic teaching. The research questions were: What characterises authentic teaching and learning when students on the technology program work on their design projects and individual pieces of work? How is authentic teaching and learning facilitated? Students in Year 3 of the technology program engaged in a project where they studied residential apartments’ resource use and climate impact using sensors. They visited the energy research team, learned about the technology and data collection, and completed own upper secondary school projects related to sensor technology, programming, and data analysis. These were meant to be characterised by authenticity according to the school’s procedures. Data was collected through interviews, observations, and analysis of video material, sound recordings, and field notes. The analysis revealed that the teaching exhibited characteristics of authentic learning, facilitated by early exposure, teacher empowerment, and strong support from management and resources. The results thus show both the characteristics of how the teaching is organized and how teachers handle students’ learning, as well as the organizational factors at the specific school that enable it.

Factors driving differences in the adoption of quality management practices among hospitals: A two-phase, sequential mixed-methods analysis.

Although all hospitals aim to deliver high-quality care, there is considerable variation in their adoption of quality management (QM) practices. Organizational and environmental factors are known to drive strategic decision-making in hospitals, but their impact on the adoption of QM practices remains unclear. Our study aims to identify multiple organizational and environmental factors that explain variation in the adoption of QM practices among hospitals and to explore mechanisms underlying these relationships. We conducted a two-phase, sequential mixed-methods study of German acute care hospitals. The quantitative phase used between-effects regressions to identify factors explaining variation in the number of QM practices adopted by hospitals from 2015 to 2019. The qualitative phase used semistructured interviews with quality managers to gain in-depth insights. The number of QM practices adopted by a hospital was significantly associated with factors like hospital size and the presence of an emergency department or QM steering committee. Our qualitative findings highlighted potential mechanisms such as the presence of an emergency department serving as a proxy for organizational complexity or urgency of case-mix. We provide an overview of factors driving QM adoption in hospitals, extending beyond the focus on single factors in previous research. Future studies could explore additional factors highlighted by our interviewees. Our results can inform interventions to strengthen QM in hospitals and guide future research on this topic.

Analysis of Determinants Factors Affecting Organizational Citizenship Behaviour in Post-Merger Sharia Banks

Purpose: This study investigates the determinants of Organizational Citizenship Behavior (OCB), focusing on the relationship between Organizational Culture, Organizational Commitment, Career Development, and OCB. Method: Using a Literature Review approach, this study analyzes scholarly articles published from 2016 to 2020 to identify gaps in research and explore the mediation effect of Career Development on the relationship between Organizational Culture and Organizational Commitment in influencing OCB. Results and conclusion: The findings highlight the importance of Organizational Culture, Organizational Commitment, and Career Development in shaping OCB. While existing literature extensively examines OCB's relationship with organizational factors, such as culture and commitment, this study emphasizes the need for further research on the mediating role of career development. It also suggests that OCB is influenced by changes in organizational strategy and the implementation of human resource management practices, particularly in Indonesian companies. Research implications: The study provides theoretical insights into OCB determinants and practical implications for organizational management in fostering OCB. It underscores the significance of considering career development alongside cultural and commitment factors. Originality/value: This research contributes to the literature by addressing gaps in research and emphasizing the importance of career development in shaping OCB. It offers valuable insights for organizational management and contributes to the advancement of knowledge in organizational behavior and human resource management.

Project ECHO®: a global cross-sectional examination of implementation success

BackgroundOrganizations implement innovations to disrupt the status quo and create value. Within sectors such as healthcare, innovations need to navigate large scale system and organizational factors to succeed. This research explores the implementation of a global innovation– Project ECHO®. Project ECHO® is a validated virtual communities of practice model organizational teams implement to build workforce capacity and capability. Project ECHO® has experienced broad global adoption, particularly within the healthcare sector, and is experiencing growth across other sectors. This study sought to examine the state of implementation success for Project ECHO® globally, to understand how these implementations compare across geographic and sectoral contexts, and understand what enablers/barriers exist for organizational teams implementing the innovation.MethodsAn empirical study was conducted to collect data on 54 Project ECHO® implementation success indicators across an international sample. An online survey questionnaire was developed and distributed to all Project ECHO® hub organizations globally to collect data. Data was analyzed using descriptive statistics.ResultsThe 54 implementation success indicators measured in this survey revealed that the adoption of Project ECHO® across 13 organizations varied on a case-by-case basis, with a strong rate of adoption within the healthcare sector. Implementation teams from these organizations successfully implemented Project ECHO® within 12–18 months after completing Immersion partner launch training and operated 51 ECHO® Networks at the time of data collection. Implementation teams which liaised more regularly with ECHO® Superhub mentors often went on to launch a higher number of ECHO® Networks that were sustained over the longer term. This suggests that these implementation teams better aligned and consolidated their Project ECHO® pilots as new innovations within the local context and strategic organizational priorities. Access to research and evaluation capability, and a more automated digital client relationship management system were key limitations to showcasing implementation success outcomes experienced by the majority of implementation teams.ConclusionsThese findings make a valuable contribution to address a knowledge gap regarding how a global sample of organizations adopting Project ECHO® measured and reported their implementation successes. Key successes included pre-launch experimentation and expansion, Superhub mentorship, stakeholder engagement, and alignment to strategic priorities.

Strategic Alignment: Linking Employee Compensation with Organizational Sustainability

Expanding upon existing research on compensation, this study delves into the intricate connections among employee competencies, corporate cultures, and compensation strategies. These strategies, often discussed in literature pertaining to the implementation of pay-for-performance (PFP) systems or the challenges leading to their failure, have been underrepresented in research directed towards HR education practitioners. This study fills this gap by shedding light on which organizational factors are crucial in determining the suitability of PFP or alternative compensation programs. Drawing upon data gathered from 385 employees in the American manufacturing sector, the findings reveal statistically significant relationships between employee competencies and organizational cultures. These findings align with previous research, underscoring the linkages between compensation schemes, various organizational competencies, and diverse organizational cultures, thereby enriching the existing literature on the subject.

Barriers to ethical treatment of patients in clinical environments: A systematic narrative review.

It is essential that healthcare providers display ethical behavior toward their patients. Despite development of codes of ethics for clinical practice, the occurrence of unethical behaviors toward patients is alarmingly high. The present study was conducted to identify the barriers to ethical treatment of patients in clinical environments. Through systematic narrative review, the present study investigated the barriers to ethical treatment of patients. This study was carried out in line with Assessment of Multiple Systematic Reviews 2 and Preferred Reporting Items of Systematic reviews and Meta-Analyses guidelines. Ethical challenges in clinical environments can be classified into two categories: "organizational factors" and "personal factors." Organizational factors consist of three domains: managers and regulations, organizational environment, and human resources. Personal factors consist of two domains: factors related to patients and their families and factors related to care providers. Research shows that encouraging healthcare teams to adopt ethical behaviors through education and having them persistently observe ethics in their clinical practice will not completely bridge the gap between theory and practice: it seems that the clinical environment, the personal characteristics of healthcare team members and patients, and the organizational values of the healthcare system pose the greatest barrier to bridging this gap. Accordingly, in addition to raising healthcare providers' awareness of the existing issues in clinical ethics, measures should be taken to improve organizational culture and atmosphere.

Factors affecting implementation of interventions for oral health, substance use, smoking and diet for people with severe and multiple disadvantage: a community-based qualitative study in England

BackgroundPopulations facing severe and multiple disadvantage (SMD), co-occurring homelessness, substance use and repeat offending have high levels of physical and mental ill-health. Poor oral health is one of the most...

Drivers and barriers for design and designers in interdisciplinary product development – a literature-based conceptual model

AbstractDesign is associated with many benefits for businesses, ranging from successful products and brands to greater economic success. However, companies still have difficulties in unlocking the potential of design. This publication develops a literature-based conceptual model that outlines necessary organizational factors and their interrelation to create an environment for design and designers to thrive. At the same time, it explains why companies are having difficulties in leveraging the benefits of design. Further research directions are derived to strengthen the role of design and designers.

Exposure to needlestick injury among healthcare support staff in Greater Accra, Ghana: a cross-sectional study

ObjectivesThis study aims to determine the prevalence and predisposing factors of a needlestick injury (NSI) among healthcare support staff in the Greater Accra region, Ghana.MethodsAn analytical cross-sectional survey was carried...

Attitudes and barriers toward video visits in surgical care: Insights from a nationwide survey among surgeons

BackgroundSurgeons rapidly adopted video visits during the COVID-19 pandemic. However, video visit use among surgeons has significantly declined, pointing to the need to better understand current attitudes and barriers to their use in surgical care. MethodsFrom August 2022 to March 2023, a nationwide survey was conducted among practicing surgeons in 6 specialties. The survey included multiple-choice and free-response questions based on an implementation determinants framework, covering demographics, provider, patient, and organizational factors. ResultsA total of 170 surgeons responded (24% response rate). Overall, 67% of surgeons said their practice lacked motivation for video visit implementation. Additionally, 69% disagreed with using video visits as the sole means for preoperative surgical consultation, even with relevant medical history, labs, and imaging. Nearly 43% cited the need for a physical examination, whereas 58% of surgeons said video visits carried a greater malpractice risk than in-person visits. Other barriers included technological limitations, billing, and care quality concerns. Nevertheless, 41% agreed that video visits could improve outcomes for some patients, and 60% expressed openness to using video visits exclusively for postoperative consultations in uncomplicated surgeries. ConclusionSurgeons recognize the potential benefits of video visits for certain patients. However, perceived barriers include the need for a physical examination, technological limitations, care quality concerns, and malpractice risks.

FACTORS AFFECTING COMPETITIVENESS IN THE CONSTRUCTION INDUSTRY: A SYSTEMATIC LITERATURE REVIEW

In today's globalized and highly competitive construction industry, it is crucial for companies to have a deep understanding of competitiveness in order to survive. The competitiveness of the construction industry is influenced by a multitude of factors. As a result, construction organizations must improve their understanding of the relationships between these various factors that affect competitiveness. Thus, this paper aims to determine the factors affecting competitiveness in the construction industry through an analysis of relevant literature focusing on aspects that shape competitiveness in the construction industry. This systematic review explores these factors by analyzing 27 peer-reviewed English-language articles from 2003-2023. It found that the major factors affecting competitiveness are mainly under eight main themes: technological, organizational, human resource, and strategic factors, economic and political factors, financial factors, operational factors, and external factors. The review emphasizes the growing importance of digital technologies in the construction industry's competitiveness and provides guidance for future studies.

The impact of Industry 4.0 on occupational health and safety: A systematic literature review

Introduction: Industry 4.0 has brought new paradigms to businesses based on high levels of automation and interconnectivity and the use of technologies. This new context has an impact on the work environment and workers. Nevertheless, these impacts are still inconclusive and controversial, requiring new investigative perspectives. This study aimed to investigate the requirements sought, the risk factors identified, and the adverse effects on workers caused by the characteristics of I4.0. Method: The methodology was based on a systematic literature review utilizing the PRISMA protocol, and 30 articles were found eligible. A descriptive and bibliometric analysis of these studies was performed. Results: The results identified the main topics that emerged and have implications for workers' Occupational Health and Safety (OHS) and divided them into categories. The requirements are related mainly to cognitive, organizational, and technological demands. The most significant risk factors generated were associated with the psychosocial ones, but organizational, technological, and occupational factors were also identified. The adverse effects cited were categorized as psychic, cognitive, physical, and organizational; stress was the most cited effect. An explanatory theoretical model of interaction was proposed to represent the pathway of causal relations between the requirements and risk factors for the effects caused by I4.0. Conclusions and practical applications: This review has found just how complex the relationships between the principles of Industry 4.0 are (e.g., requirements, risk factors, and effects) and the human factors. It also suggests a pathway for how these relationships occur, bridging the gap left by the limited studies focused on connecting these topics. These results can help organizational managers understand the impacts of I4.0 on workers' safety and health.

You Cannot Function in "Overwhelm": Helping Primary Care Navigate the Slow End of the Pandemic.

This study was developed to explicate underlying organizational factors contributing to the deterioration of primary care clinicians' mental health during the COVID-19 pandemic. Using data from the Larry A. Green Center for the Advancement of Primary Health Care for the Public Good's national survey of primary care clinicians from March 2020 to March 2022, a multidisciplinary team analyzed more than 11,150 open-ended comments. Phase 1 of the analysis happened in real-time as surveys were returned, using deductive and inductive coding. Phase 2 used grounded theory to identify emergent themes. Qualitative findings were triangulated with the survey's quantitative data. The clinicians shifted from feelings of anxiety and uncertainty at the start of the pandemic to isolation, lack of fulfillment, moral injury, and plans to leave the profession. The frequency with which they spoke of depression, burnout, and moral injury was striking. The contributors to this distress included crushing workloads, worsening staff shortages, and insufficient reimbursement. Consequences, both felt and anticipated, included fatigue and demoralization from the inability to manage escalating workloads. Survey findings identified responses that could alleviate the mental health crisis, namely: (1) measuring and customizing workloads based on work capacity; (2) quantifying resources needed to return to sufficient staffing levels; (3) promoting state and federal support for sustainable practice infrastructures with less administrative burden; and (4) creating patient visits of different lengths to rebuild relationships and trust and facilitate more accurate diagnoses. Attention to clinicians' mental health should be rapidly directed to on-demand, confidential mental health support so they can receive the care they need and not worry about any stigma or loss of license for accepting that help. Interventions that address work-life balance, workload, and resources can improve care, support retention of the critically important primary care workforce, and attract more trainees to primary care careers.

Effects of Mindfulness Training on Stress Reduction and Well-being in the Workplace

Purpose: The general objective of this study was to the effects of mindfulness training on stress reduction and well- being in the workplace. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to the effects of mindfulness training on stress reduction and well- being in the workplace. Various studies demonstrated that employees who underwent mindfulness programs reported lower stress levels, improved emotional well-being, increased job satisfaction, and a positive organizational culture. These findings supported the integration of mindfulness practices into workplace wellness initiatives, providing employees with effective tools for managing stress and fostering a healthier work environment. The studies highlighted mindfulness as a valuable intervention for enhancing both individual well-being and organizational outcomes. Unique Contribution to Theory, Practice and Policy: The Self- Determination theory, Conservation of Resources (COR) theory and Job Demands- Resource (JD-R) model may be used to anchor future studies on the effects of mindfulness training on stress reduction and well- being in the workplace. The study made significant contributions to theory, practice, and policy. It validated and expanded theories such as Self-Determination Theory (SDT) and Conservation of Resources (COR) Theory, demonstrating how mindfulness fulfills intrinsic needs and serves as a resource for managing job demands. Recommendations for practice included continuous and tailored mindfulness programs for organizations to integrate into workplace wellness initiatives. Policy implications emphasized the cost-effectiveness of mindfulness interventions and the need for their inclusion in corporate wellness policies. The study also highlighted directions for future research, including longitudinal studies and exploration of the mechanisms through which mindfulness influences organizational factors. Ethical considerations were addressed, emphasizing voluntary participation and privacy. Overall, the study provided a roadmap for organizations to create healthier, more resilient workplaces through mindfulness training.

Working Conditions as a Predictor of Employees’ Well-Being in Selected Broadcasting Organisations in Southwestern Nigeria

The study examined the predictability of working conditions on the well-being of employees of selected broadcasting organisations in Southwestern Nigeria. It also assessed the differences in the well-being of these employees based on their form of ownership. A research questionnaire comprising of standardized instruments: the Copenhagen Psychosocial Questionnaire and the Work and Well-being Outcome Scale were used to generate data from the respondents. A sample of 412 employees in the eleven selected broadcasting organisations participated in the study. This study made use of both descriptive and inferential statistics such as frequencies, means, multiple regression, least squared difference, and Analysis of Variance (ANOVA) to analyse data. The results indicated that working conditions which is a compendium of various organizational factors within the selected broadcasting organizations significantly predicted employees’ well-being of the selected organizations. Differences were also found in the well-being of employees of federal, state, and privately-owned broadcasting organisations as these employees are exposed to different physical and psychosocial work environments based on the level of structure and organization of tasks, activities, and the physical and human resources available to these organizations. The study concluded that having pleasant working conditions can play a crucial role in the retention of satisfied and loyal employees and the promotion of their all-round well-being.

Harnessing business analytics for gaining competitive advantage in emerging markets: A systematic review of approaches and outcomes

In today's rapidly evolving global economy, businesses operating in emerging markets face unique challenges and opportunities. To gain a competitive edge in such dynamic environments, harnessing the power of business analytics has become imperative. This systematic review aims to explore the diverse approaches and outcomes associated with leveraging business analytics for competitive advantage in emerging markets. The study employs a comprehensive review methodology, analyzing a wide range of scholarly articles, case studies, and industry reports. Through this systematic approach, key themes and patterns emerge, shedding light on the multifaceted strategies employed by organizations to leverage business analytics effectively. Findings reveal that successful utilization of business analytics in emerging markets involves several interconnected dimensions. These include data collection and management, advanced analytics techniques such as predictive modeling and data mining, and the integration of analytics into strategic decision-making processes. Moreover, organizational factors such as leadership support, organizational culture, and resource allocation significantly influence the effectiveness of business analytics initiatives. Furthermore, the review highlights the diverse outcomes associated with adopting business analytics in emerging markets. These outcomes encompass enhanced operational efficiency, improved customer insights, better risk management, and the identification of new market opportunities. Additionally, business analytics enables organizations to adapt swiftly to market changes and gain a deeper understanding of customer behaviors and preferences. Overall, this systematic review underscores the critical role of business analytics in enabling organizations to navigate the complexities of emerging markets and achieve sustainable competitive advantage. It provides valuable insights for practitioners, policymakers, and researchers seeking to leverage analytics-driven strategies for success in dynamic business environments.

Towards Digital Forensic Readiness: A Framework for Financial Service Providers

Digital Forensic Readiness has widely been referred to as an organization’s ability to proactively capture digital evidence and as a result, incur minimum costs of investigation in the event of incidents. However, several organizations still underestimate the usefulness of setting up their environments to be forensically ready until an incident occurs, and this often results in huge losses and costly investigations. Global trends show that financial institutions are amongst the worst-hit companies by cybercriminals, and this is attributed to one of the key motivations for cybercrime, which is financial gain. Kenya’s cybercrime statistics over the past five years also show that financial services remain amongst the top hit sectors by cybercriminals. The aim of this study was to develop a Digital Forensic Readiness framework for Financial Services Providers. To achieve this, the study assessed the relevant existing frameworks to explore their strengths and gaps. Additionally, the study explored the current state of forensic readiness in Kenyan financial institutions by reviewing secondary data and analysing primary data collected from respondents in the financial services sector. The study adopted a descriptive research design with the main data collection tool being questionnaires, which were administered to respondents through an online survey. The collected data was analysed using the SPSS software 28.0.1 and a multiple regression analysis was performed to determine the influence of organizational factors, legal factors, technology, and policies on Digital Forensic Readiness. The outcome of the analysis indicated that these factors indeed had a significant effect on forensic readiness, with organizational factors and policies having more impact on the framework. The study recommended that organizations not only focus on complying with laws and implementing technological controls, but also prioritize improving forensic readiness awareness and culture, supporting forensic readiness activities, setting up training, and enforcing policies to ensure personnel compliance

Health Impact Assessment as a tool in India for evaluating how policies, programs influence the health of the population

Background: Health Impact Assessment (HIA) systematically assesses the health impacts of policies, programs on a population, with a focus on the holistic well-being of individuals. This approach employs diverse methods to identify positive and negative health impacts, along with unintended consequences, offering recommendations for effective management. HIA considers economic, social, psychological, environmental, and organizational factors in community health. The process involves key steps like assessing baseline health, identifying impacts, quantifying and valuing them, ranking importance, and proposing management recommendations. HIA can be prospective, retrospective, or concurrent during implementation. Methodology: The systematic process included a detailed protocol for scoping review, comprehensive database search, and inclusion criteria for studies published in English from January 2020 to December 2023. Results: Its importance resides in enhancing decision-making by providing insights into health ramifications, fostering dedication to implementing recommendations, and tackling both immediate and indirect developmental effects on health. HIA engages in promoting democratic processes, fairness, sustainable development, and ethical use of evidence in conducting comprehensive impact evaluations. Despite global recognition, barriers like limited funding, insufficient evidence, and perceived time constraints exist. Solutions, such as creative funding, evidence consolidation, and long-term cost-effectiveness, show potential for overcoming these barriers. Conclusion: HIA serves as a valuable instrument for giving precedence to community health decision-making, nurturing fair and sustainable development.