Organizational Communication Processes Research Articles

The Nexus of Quality Management and Construction Organisations' Performance in Urban Ghana: The Moderating Effect of Information Technology Integration

Effective quality management strategies improve and sustain organisations' competitiveness in the current business environment by incorporating information technology. The primary aim of this research is to investigate the moderating influence of information technology on the connection between quality management strategies and the performance of construction firms in Accra, Ghana. The study utilized a sample of 255 construction firms in the Accra- Metropolis. The data collected underwent analysis using inferential and descriptive statistics. The results indicated a favorable impact of quality management strategies on the performance of construction companies. Furthermore, a positive correlation was found between the integration of information technology (IT) and the performance of construction firms. Nevertheless, there was an insignificant correlation of the moderator (information technology integration) on the link between quality management strategies and the performance of construction companies. This could be attributed to the absence of skills and expertise, as well as the absence of a modernized information technology system that integrates communication and quality management processes in construction organizations in Ghana. Subsequent studies should concentrate on the barriers to integrating IT into quality management processes in construction firms in developing nations.

PROSES KOMUNIKASI KEBIJAKAN PARIWISATA PADA DISBUDPAR PROVINSI JAWA TIMUR

After the Covid-19 Pandemic in 2022 the tourism sector has reopened so that it requires an active role from government agencies to restore the tourism sector. One of these government agencies is DISBUDPAR East Java Province. To carry out its policies, of course, organizational communication is needed. To see how the internal communication of the East Java Province DISBUDPAR organization runs, research is needed to see the tourism policy communication process. The purpose of this study is to determine the internal organizational communication process related to tourism policy at DISBUDPAR of East Java Province and see the similarities and differences in the period before and after the Covid-19 pandemic (2019-2022). This research uses organizational communication theory that focuses on internal institutions and government communication that focuses on staff management. The type of research is qualitative with a case study approach. Data collection methods are interviews with four employees of DISBUDPAR East Java Province, observation and documentation. The results of the study are communication in DISBUDPAR East Java Province is still dominated by one-way communication, namely orders from leaders to their members. During the period before to after the Covid-19 pandemic (2019-2022) there were several changes in the DISBUDPAR of East Java Province related to tourism policy communication. From this research, it can be seen how the organizational communication process within the internal DISBUDPAR of East Java Province and what has changed and remains consistent in the communication process during the period before to after the Covid-19 pandemic (2019-2022).

ТЕНДЕНЦИИ РАЗВИТИЯ СОВРЕМЕННЫХ КОММУНИКАТИВНЫХ ТЕХНОЛОГИЙ В ОРГАНИЗАЦИЯХ В УСЛОВИЯХ ЦИФРОВИЗАЦИИ

In modern conditions, the role of infocommunications has significantly increased, and their widespread use in the socio-economic sphere began to manifest itself most clearly during the coronavirus pandemic, when most companies switched to a remote work format. The purpose of the study is to systematize the distinctive features of modern communications that ensure the effective interaction of institutions and actors in the business environment and to present an assessment of the current state of communication technologies that affect digitalization processes. The article presents the role of communication technologies in providing competitive advantages for enterprises and organizations. The basis of the methodology for writing this article was theoretical and empirical research methods. In the study of the essence of the category "communication", synthesis and analysis of the accumulated scientific results was used, the logical method was applied in the study of trends in the development of communication technologies, and the method of analyzing the results obtained was used in drawing conclusions. As a result, the main factors and barriers that impede the effective implementation of the communication process in organizations in the context of digitalization are identified, and the distinctive features of modern communications due to the development of digital and information technologies are identified. The main stages of the evolutionary development of digital communications associated with the emergence of new and unique technologies for their time are identified. The influence of the technological factor on the emergence of various types of infocommunication technologies are established, the competitive advantages that organizations using infocommunications receive are determined.

ТЕНДЕНЦИИ РАЗВИТИЯ КОММУНИКАТИВНЫХ ПРОЦЕССОВ В ОРГАНИЗАЦИЯХ, ИСПОЛЬЗУЮЩИХ ИНФОРМАЦИОННО-ЦИФРОВУЮ СИСТЕМУ УПРАВЛЕНИЯ

The widespread popularization of digital communication channels, due, among other things, to the pandemic of coronavirus infection, dictates its foundations in modern society. So, by now it is already possible to clearly trace the leading socio-cultural trend, which is the digital transformation of communications. Digital platforms have become one of the key platforms capable of ensuring effective interaction in the professional, economic and social spheres of modern human life. The emergence of new forms and methods of group and intergroup electronic interaction based on innovative infocommunication technologies makes it possible to question the relevance and objective ability to survive traditional forms of communication. The main purpose of the study is to develop basic tools to maximize the social effect of the use of information and communication technologies in organizations. The article structures the current positive trends in the development of communication processes in non-profit organizations using an information and digital management system. It should be noted that the key problem of the development of digital communications is the low level of financing of this item of expenditure of non-profit organization. In the process of studying trends and trends in the transformation of communicative processes in the conditions of digitalization, methods of logical, comparative and complex analysis were used.

MANAJEMEN KOMUNIKASI ORGANISASI PADA IKATAN PELAJAR NAHDLATUL ULAMA (IPNU) KOTA JAKARTA SELATAN DI ERA PANDEMI COVID-19

The Nahdlatul Ulama Student Association or IPNU is an organization that accommodates students under the auspices of Nahdlatul Ulma to form youth in accordance with the Islamic faith. During the COVID-19 pandemic, all human activities changed, including the organizational activities of IPNU South Jakarta. The health protocols required by the government are different from those that were used before the COVID-19 pandemic. This study aims to analyze how the organizational communication process occurred at IPNU South Jakarta after the COVID-19 pandemic. The research theory is organization communication. The research method used in this research is descriptive qualitative with interview data collection and literature study. The results showed that there were significant changes in the IPNU South Jakarta organization after the covid-19 pandemic. Communication is carried out online, the use of social media is maximized, soft skills development is carried out online, and visits to outside the region are temporarily suspended. These changes can be handled properly because of good communication management at IPNU South Jakarta so that the planned work program can run optimally.Keywords: IPNU, Covid-19, Organization communication, organizational communication

Preparing the Next Generation of Teachers Inappropriately: When Introductory Course Directors Engage in Misbehaviors

ABSTRACT This study explores graduate teaching assistants’ experiences of perceived introductory course director misbehaviors. The investigation situates these experiences in the larger organizational dissent conversation – a heuristic that helps to frame how these perceived misbehaviors impact graduate teaching assistants’ understanding of their current and future work relationships with course directors. Participants (N = 55) were graduate teaching assistants in multi-section introductory communication courses across the United States who completed an online Qualtrics survey about their perceived introductory course director misbehaviors as well as how those misbehaviors were managed and shaped future interactions with their course directors. Thematic analysis identified indolent, offensive, and incompetence misbehaviors. The findings offer implications for improving organizational communication processes to positively impact the course director-graduate teaching assistant work relationship.

ORGANIZATIONAL COMMUNICATION IN IMPROVING PUBLIC SERVICES AT THE SUB-DISTRICT OFFICE LIRIK OF INDRAGIRI HULU REGENCY

This research was conducted at the Lirik Subdistrict Office Indragiri Hulu Regency. The purpose of this study was to determine the role of organizational communication as well as the supporting and inhibiting factors in the organizational communication process in improving service quality. The method used in this research is descriptive qualitative research. Based on observations made by researchers through interviews and obtain information directly through several office employees and service users. This study uses data analysis techniques consisting of data reduction, data presentation, and drawing conclusions from the research results. The results of this study indicate that: (1) The supporting factors in the organizational communication process are the level of education, and the availability of a complete service system. (2) the inhibiting factors are discipline in carrying out service activities, the lack of public understanding of the stages of service and the dominance of superiors over the work of subordinates. The implications of this research from the results obtained are providing transparent, fast and quality service quality by establishing good working relationships between superiors and subordinates, between subordinates and subordinates as well as between service providers and service recipients. The need to have a positive impact and be able to cover deficiencies in providing services by using the role of organizational communication.

Sensemaking by Employees in Essential versus Non-essential Professions During the COVID-19 Crisis: A Comparison of Effects of Change Communication and Disruption Cues on Mental Health, Through Interpretations of Identity Threats and Work Meaningfulness.

This study examines the implications of categorizing workers into essential and non-essential groups due to disruptions in work associated with—and the quality of organizational change communication about—the COVID-19 pandemic. Specifically, we examine how these cues trigger identity threats and influence the meaningfulness of work, consequently affecting the mental health of workers (anxiety, distress, and depression). The results show that change communication reduces identity threat, while also increasing meaningfulness of work, for both work categories. However, the disruptions increase identity threat only for non-essential workers. Conversely, identity threat increases two of the three mental health issues while meaningfulness of work reduces two of them. The study contributes to our growing understanding of the pervasive, though subtle, implications of COVID-19 for the workplace by showing how a process of employee sensemaking and organizational change communication directly and indirectly influence important dimensions of mental health.

The Implementation Of The Randai Dance At Sman 1 Basa Ampek Balai Kecamatan Basa Ampek Balai, Pesisir Selatan Regency

This study aims to get an overview of the process of implementing the Randai Dance at SMA Negeri 1 Basa Ampek Balai, Pesisir Selatan Regency. Using a qualitative approach as a research method. The analysis used is descriptive analysis with a logical, empirical approach as evidence to justify the researcher's belief or vice versa to build an analysis or conclusion. The researcher obtained the data as the main instrument through an interview with key informants, field notes, recording devices, and cameras. The research location is SMA Negeri 1 Basa Ampek Balai, Pesisir Selatan Regency. In contrast, research informants, in this case, vary based on the accuracy of the selection of key informants who master the problem with the snowball sampling technique. The results showed that the organizational communication process at SMA Negeri 1 Basa Ampek Balai Pesisir Selatan Regency was understood by various kinds of reasoning, ranging from complex understanding to superficial understanding. Organizational communication here seems to have many obstacles to the effect on the implementation of the Randai Dance.

A Study on the Effectiveness of the Internal Organizational Communication Process of Alano & Sons Credit Corporation: Basis for Continuous development of Company Operations, Dipolog City, Philippines

This study aimed to assess the effectiveness of the internal communication process of Alano & Sons Credit Corporation during the calendar year 2019. This study used the descriptive research design with survey as the chosen data-gathering tool. The effectiveness of the communication process was measured using the components of effective communication. The respondents consisted of 171 regular employees of Alano and Sons Credit Corporation. Frequency counting, percentage, weighted mean, and ANOVA were used to answer the research problems and test the null hypothesis. The study found no significant differences on the level of effectiveness of communication process when employees are grouped in terms of sex, age, highest educational attainment, position, length of service, and area/office of assignment. The study also found that the employees see the overall communication process of Alano & Sons Credit Corporation as effective. This is consistent in all components namely, communicator, message, channel, feedback and environment. Furthermore, the evaluation on the effect of the barriers of communication present within the company found that the employees see them as having a significant effect.

Mini Audit Communication of Muhammadiyah Student Association

This study aims to describe how the implementation of a communication mini audit of members of the Muhammadiyah Student Association (Case Study on IMM Korkom Umsida). This research uses quantitative descriptive research. Researchers use this type of research to determine the organizational communication process in IMM Korkom UMSIDA. The results of this study indicate that the Muhammadiyah Student Association (IMM) has good communication with fellow members and with leaders. This includes aspects of management, organization, and communication to IMM members with good procedures for managing members or organizations and their communications. While in the aspect of feedback with a value of 61% and although the lowest, this aspect is still in the good category. To support and enrich the development of knowledge, especially regarding the mini-audit of communication of members of the Muhammadiyah Student Association.

Komunikator dan Komunikan dalam Pengembangan Organisasi

This article aims to determine the things that need to be considered by communicators and communicants in organizational communication, goals and functions of organizational communication processes, communication as organizational needs and to determine the role of communicators and communicans in organizational development. The problem is focused on how the role of communicators and communicants in organizational life, how communication is needed for organizational development and things that need to be considered by communicators and communicants. In order to approach this problem, theoretical references from various written sources are used. The data were collected through literature study and analyzed qualitatively. This study concludes that communication is the most important part in bridging the interests of individuals and their communities. The communication process will tahe place effectively if communication is carried out in two directions, so that there will be reciprocal interaction between the communicators and communicants in the process of delivering a message, using tools or media that are in accordance with the message conveyed.

The implication of organizational culture for building organizational identity strategy (Case study of PPID Ministry of Finance)

This article was made based on the changing needs of the community for information in the era of information and communication technology. To be able to communicate policies in the field of public information disclosure, the government must be able to realize transparently, effectively, efficiently and accountably. The communication process must be supported by a good and reliable organizational identity. This research was conducted to see the implications of how organizational culture changes in the digital era in the Ministry of Finance's public information service process since 2018. The organizational communication process is used as a liaison for the creation of good relations between organizations and the public. This study uses descriptive analytic research methods with results that explain that organizational culture is important in supporting changes in PPID Ministry of Finance's (PPID MoF) public information service activities in the digital age. The implication can be seen that changes in the PPID MoF organizational identity through the use of social media will depend on the organization's strategy and organizational cultural activities. Furthermore, it is expected that the use of social media can be used as a way to educate and increase public participation in the field of public information services

Proses Komunikasi Organisasi Penelitian Mengenai Proses Komunikasi pada Dinas Pendidikan Kabupaten Solok Selatan dengan Permasalahannya dan Pengaruhnya terhadap Pegawai

AbstractThis study at the Solok Selatan District Education Office using a quantitative approach as a research method. The analysis used is descriptive analysis with a logical empirical approach as evidence in order to justify the researchers' beliefs or vice versa to build an analysis or conclusion. Data were obtained by the researcher as the main instrument through the interview process with key informants, field notes, recording devices and cameras. The research location is the South Solok Regency Education Office, while the research informants in this case varied based on the accuracy of the selection of key informants who mastered the problem with the snowball sampling technique. The results showed the organizational communication process at the South Solok Regency Education Office was understood by various kinds of reasoning, from complex understanding to simple understanding. Organizational communication here appears to have many barriers to its impact on performance

SOCIAL MEDIA AT THE PUBLIC UNIVERSITY: A Case Study at the Federal University of Amapá

The advent of the internet has enabled changes in the way people communicate. The current reseach endeavours to analyse the organizational communication process, through social media, at the Academic Department of Philosophy and Human Sciences - DFCH, at the Federal University of Amapá. Methodologically, it is a qualitative, descriptive approach, configured as a case study. Data were collected through semi-structured interviews, with the participation of 10 administrative technicians. The results reveal that communication in the DFCH occurs through integrated management systems (SIPAC, SIGRH and SIGAA), by email and institutional website and, informally, by WhatsApp. As a result of the research, it was proposed the creation of groups linked to the Dean Special Advisory Board (AER), to improve the communication process.

KOMUNIKASI DALAM MEMBENTUK IKLIM ORGANISASI DI LINGKUNGAN KAMPUS UNIVERSITAS ISLAM NEGERI (UIN) AR-RANIRY BANDA ACEH

The study aims to determine the organizational communication process between lecturers and staff in shaping the organizational climate as an effort to increase student satisfaction at the Ar-Raniry State Islamic University in Banda Aceh. In conducting this research, researchers used a qualitative approach using interview techniques with several members of the organization namely lecturers, employees, and students. Researchers also made direct observations at five faculties at UIN Ar-Raniry. From the results of the research conducted showed that the organizational communication process that has been going on between lecturers, staff, and students is still not running effectively. This is due to miscommunication that occurs as well as unsatisfactory employee service performance. The tight schedule of several lecturers is also a problem in increasing student satisfaction. Organizational communication that occurs linearly, top down, even circularly has not yet been formed as a whole and effectively. This then forms a closed organizational climate. The closed climate of organizational communication has been a limiting factor for the communication of lecturers and staff in increasing the satisfaction of UIN Ar-Raniry students.

ORGANIZATIONAL COMMUNICATION PRACTICES OF A STATE UNIVERSITY IN POST INTERNATIONAL ORGANIZATION FOR STANDARDIZATION CERTIFICATION

Communication is essential in the context of organizational process because it is a way of transferring ideas to upper administration to grassroot and International Organization for Standardization is a way of improving it. It is therefore the motivation of this study to ascertain the communication processes of Isabela State University –San Mariano Campus before and after the International Organization for Standardization accreditation. Descriptive Comparative research design was utilized among the 54 teaching and non-teaching staff of the said organization using the self-made questionnaire which was piloted for validity testing. For the gathering of data, the researchers floated the questionnaire to those who experience the pre implementation of the ISO certification for initial assessment then after the implementation, the researchers again floated the data gathering tool to those who participated in the study in the first phase and assessment of the respondents before and after the implementation of the ISO accreditation was compared. Mean and paired t-test were also used for the treatment of data gathered. Result shows that organizational communication processes of the University along with general practices on Vision and Mission, Documentation, Practices on Planning, Practices on Support, and Customer Communication significantly improve as manifested by the p-value lower than the set alpha value. This study therefore conclude that International Organization for Standardization-accreditation improves the organizational communication of Isabela State University – San Mariano Campus.

GESTIÓN DE LA COMUNICACIÓN ASERTIVA EN LA LABOR EXTENSIONISTA EN LAS INSTITUCIONES DE EDUCACIÓN SUPERIOR

Assertive communication is very useful for social responsibility between the University and Society, through the articulation of pedagogical and investigative processes, to respond to the needs of priority sectors. The general objective of the work was to determine the incidence of assertive communication management in the development of the process of bonding with society in Higher Education Institutions in the province of Los Rios. Specifically, we sought to analyze, identify, and discuss the average types of communication channels, as well as their planning, execution, results, and impacts of the programs and projects that have been carried out in the intervened communities. The work expresses the importance of communicational assertiveness in the interaction activities with the beneficiaries in the priority groups through assertive techniques to effectively stimulate actions in their environments. We worked with a quantitative methodology of a non-experimental, descriptive, analytical design, Likert scale surveys were carried out on a sample of 236 administrative personnel, 285 teachers, 371 students and an assertiveness test for the area coordinators; whose validated results with theoretical support helped to understand and interpret the findings. It is concluded that in the Universities of the province of Los Rios there are organizational communication processes, these do not respond assertively in interaction with the university community and social beneficiaries in the way of expressing ideas spontaneously, respecting the opinions of others. people

МІСЦЕ І РОЛЬ КОМУНІКАЦІЙ У СИСТЕМІ МЕНЕДЖМЕНТУ ОРГАНІЗАЦІЙ

The article is dedicated to the nutrition of the right to comunication with the position of managing processes in system management at the level of organization. Thus, communication should be considered as a tool of the process management that affects the internal and external environment of the enterprise. In the market conditions of the enterprise should pay attention not only to the economic condition of the enterprise, but and to develop an effective communication strategy for the exchange of management information. In management, communication skills and rhetorical abilities play an important role. Because of how well the manager will succeed establish interaction with subordinates and colleagues, convince them of necessity the implementation of management decisions depends on the effectiveness of the activity the organization as a whole or its individual structural units. Communication providing between people and organizations turn to strategic resource in today's unstable environment needed to ensure efficiency and creating conditions for new quality growth of companies, are concluded. The main theoretical aspects of internal communication in the system of managing the warehouse as an effective warehouse function are provided. It has been broken down with respect to the important principles of development strategy, so that you can effectively manage the system, to lower the risks in the minds of unintentionality. Communication is a pervasive and complex process that involves people talking during personal communication or in groups, at meetings, talking on the phone, or reading and writing business memos, letters, and reports. The development of management theory and practice has become the basis for developing principles of cooperation and integration that provide significant competitive advantages. Different approaches to the management of communications are studied and on this basis innovative measures to improve communication processes in the enterprise are formulated. The relevance and practical importance of the problem of organization of communication processes in organizations, as well as their insufficient degree of study, determined the choice of purpose of this article.

Communication Within and Among Faith-Based Organizationsin Community Empowerment Program

The issue of this research is concerning the communication within and among Zakat Management Organizations (OPZs) as Faith-Based Organization (FBO). The main research problem is how OPZ(s) can successfullydevelop cooperationin increasing both public trust and institutional productivity. Interpretive Approach through Social Construction Theory was used as a reference to see the process of organizational communication through OPZ’s communicator ethos. The research method used was qualitative with a technique of case study, and informants were from OPZ’s West Java unit. The results showed that the communicator ethos as a source of credibility in communicationwithin and among OPZs, derived from Islamic Teachings, applicable (positive)laws, and basic guidelines of OPZs, can produce organizational values as the basis of implementing cooperation in community empowerment programs. Cooperation among OPZsin an empowerment program is more related to personal power and interpersonal power aspectsthan to political power aspect. There is a need to strengthen openness and mutual trust values among the OPZs, changes in zakat regulation, more transparent, accountable and equitable governance in order to increase trust, realization of zakat potentials, and prosperity.