Organizational Process Improvement Research Articles

RETAINING EMPLOYEE COMMITMENT: UNDERSTANDING FACTORS IN RETENTION MANAGEMENT AT THE MINISTRY OF INVESTMENT/BKPM A CASE STUDY IN THE NON-INDUSTRIAL LICENSING DIRECTORATE

This research aims to determine the factors that influence employee retention and commitment within the Directorate of Non-Industrial Licensing at the Ministry of Investment/BKPM. The main goal is to understand how job satisfaction, organizational support, and career development influence employee retention. This research addresses the challenge of retaining a high-performing and committed workforce, which is critical to achieving the Ministry's strategic objectives. The Ministry of Investment/BKPM, since its transformation from BKPM, has made a significant contribution to increasing foreign and domestic investment through improving licensing and facilitation processes. This research was conducted through a qualitative approach using the triangulation method to obtain comprehensive employee insight. The internship program is focused on analyzing retention management practices, organizational support systems, and career development opportunities in the Ministry. Key accomplishments include detailed assessments of employee perceptions of job satisfaction, effectiveness of organizational policies, and clarity of promotion processes. Based on these findings, several recommendations are proposed to improve retention strategies. Continuous evaluation and improvement of organizational practices, policies and processes is essential. Factors such as a supportive work environment and fair treatment were identified as important factors for employee commitment, while ambiguity in the promotion process was an issue. Future internship programs should focus on analyzing these aspects more thoroughly and implementing regular feedback sessions to understand employee perspectives better. This will help in increasing employee commitment and satisfaction.

Using Appreciative Inquiry to Understand Workload Reasonability

This article describes an organizational continuous process improvement project using Appreciative Inquiry to evaluate staff members’ perception of their unreasonable workload, as indicated in the Federal Employee Viewpoint Survey. The goal for approaching the management-directed study was to use AI to frame the conversation around the lifegiving forces aspects AI brings to the organization rather than a traditional continuous process improvement approach in which we would investigate a problem, identify issues, and propose solutions to correct it.

Process improvement: a key element of effective organization management

Purpose: The aim of the article is to portray process improvement as a key element of contemporary organizational management, along with a detailed analysis of the economic and organizational consequences of this process. Additionally, the article aims to precisely identify the main criteria for process improvement in organizations and position this process within the context of process management systems. Design/methodology/approach: The objectives of the article were achieved through conducting thorough literature reviews, allowing for the presentation of detailed information regarding specific economic and organizational effects of process improvement. The literature analysis also facilitated the precise placement of the process of improvement within the context of process management systems, enhancing the theoretical and practical value of the presented conclusions. Findings: The author of the article outlined the impact of process improvement on the functioning of an organization and provided a detailed analysis of its economic and organizational consequences. Additionally, based on a literature review, the author identified the specific role of process improvement within the framework of process management systems. Originality/value: The originality of the article lies in its detailed focus on the specific economic and organizational effects of process improvement, while concurrently presenting a precise placement of this process within the context of process management systems. Keywords: Process improvement, organisational management, criteria for improvement, economic and organisational impact. Category of the paper: Literature review.

ОСОБЕННОСТИ ОБУЧЕНИЯ РАБОТНИКОВ ОХРАНЕ ТРУДА В УСЛОВИЯХ СОВРЕМЕННОЙ ЭКОНОМИКИ

The object of the study is procedures and technologies for training in labor protection and occupational safety. The purpose of the study is to identify features affecting the procedures and technologies of labor protection and occupational safety training caused by changes in national labor legislation and regulations. The methods of the paper are comparative analysis of changes and features of the national legislative and regulatory framework, scientific literature, publications, and Internet sources. The research results are the development of proposals and recommendations for further improvement of organizational and management processes, and optimization of educational procedures in accordance with current legislative, regulatory, and local acts using organizational and management technologies that ensure high-quality training and testing of knowledge of employees. The scope of application of the research results: the materials contained in the study can be used by organizations of various types of economic activity and forms of ownership, training organizations of additional professional education to organize, conduct training, and test the knowledge of employees.

Implementation of total quality management (TQM) in malaysian industrialized building system (IBS) projects

Total Quality Management could be defined as a transformation in management style aimed at constantly increasing customer satisfaction via the design and improvement of organizational systems and processes. It is critical to use an industrialized building system to increase project successful implementation. Awareness of TQM advantages and its application could greatly improve project efficiency and performance. A literature search on TQM was done to determine the TQM implementation present state and level of awareness in IBS construction projects. The purpose of this study is to identify the current TQM implementation status in IBS projects and determine its level of awareness and potential benefits from the Malaysian construction stakeholders’ perception. A mixed approach was applied in this research with the participation of consultants, contractors, clients, and academicians from various construction industry public and private sectors in Malaysia. The questionnaire survey was used to conduct the study. A total of 371 questionnaires were collected, for a sample size of 265. The findings indicated that most construction organizations are unaware of the TQM approach. The Cronbach's Alpha coefficient achieved from the study was (0.934), indicating that the questionnaire was reliable. The statistical analysis revealed that increased efficiency, improved customer satisfaction, enhanced teamwork, increased profitability, and improved safety are the most essential TQM benefits that concerned the participants. Furthermore, the results of this study provide IBS construction practitioners with significant awareness of the components that empower TQM implementation in the construction sector. This study contributes to the understanding of TQM and project performance by demonstrating their capacity to enhance the Malaysian construction sector. Additionally, it was found that the Malaysian construction industry has not achieved a high level of quality implementation programs.

Implementation Strategy Fidelity and Organizational Outcomes in a Randomized Trial: Implications for Reentry from Corrections to Community Treatment

Background: This study examined fidelity of implementation strategies used in an organizational process improvement intervention (OPII) designed to improve evidence-based practices related to assessments for drug-involved clients exiting incarceration. Leadership was studied as a moderating factor between fidelity and outcomes. Methods: A mixed-method cluster randomized design was used to randomize 21 sites to early- or delayed-start within 9 research centers. Parent study protocol was reviewed to develop fidelity constructs (i.e., responsiveness, dose, quality, adherence). Outcomes were site-level success in achieving goals and objectives completed during the OPII (e.g., percent goals achieved). Correlations, analyses of covariance, regressions and moderation analyses were performed. Qualitative interviews assessed facilitators/barriers to implementation. Results: Fidelity constructs related to outcomes. No differences were found in fidelity by early or delayed condition. At low levels of leadership, high staff responsiveness (i.e., engagement in the OPII) related to poorer outcome. Conclusions: It is important to consider contextual factors (e.g., leadership) that may influence implementation strategy fidelity when deploying evidence-based practices. Findings are relevant to researchers, clinicians, administrators and policy makers, and suggest that goal completion during implementation of evidence-based practices requires monitoring of leadership competence, fidelity to implementation strategies (i.e., staff responsiveness to strategies) and attendance to goal importance.

Organizations in change: a short correlational analysis of a few motivational practices and the organizational agility

Our research examines some organizations that have implemented change in order to identify relevant motivational practices that can be used by organizations that intend to involve themselves in an organizational change endeavour. The research investigate the existing correlations between the organizational ability to reconfigure its’ resources according to the changing demands of the environment and some organizational practices in the sphere of individual motivation, specific to proactive or reactive organizations.. The analysis was based on data collected through a questionnaire whose respondents were directors, managers and consultants directly involved in a change initiative within a Romanian organization and who had extensive knowledge about change processes and their results. Our results aim to support the continuous improvement of organizational change processes, revealing some motivational aspects with impact on the organizational agility

Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain: an integrated approach

PurposeThe topic of Lean Six Sigma (LSS) implementation in a supply chain context is an emerging research stream comprising of diverse objectives and complex processes thereby presenting opportunities for further exploration and organizational process improvement. Thus, this study proposes an integrated multi-criteria decision-making methodology to determine what can facilitate the successful implementation of LSS as an organizational change strategy in the manufacturing supply chain.Design/methodology/approachThe proposed methodology based on Decision-Making Trial and Evaluation Laboratory and hierarchical Evaluation Based on Distance to Average Solution is employed to ascertain the relative importance and priorities of an identified framework of factors with the aid of opinions of managers in the Nigerian plastics industry.FindingsThe results show a high significance of institution-based factors (e.g. government regulations) and present relevant implications to the policymakers as well as the managers and practitioners of the plastics manufacturing industry.Originality/valueThis study indicates a possible pathway to accurately evaluate a framework of critical factors to integrate and institutionalize LSS in the manufacturing supply chain for organizational performance improvement.

Osobennosti cifrovoj transformacii i tekhnologizacii rossijskih kompanij: istoriya i sovremennost'

The most important element of digital transformation is considered to be the intersection of production processes, processing of information flows online and devices that interact independently with each other throughout the value chain. The positive potential attributed to a new cycle of innovation encourages and empowers new waves of innovation. Technologization contributes to a significant increase in productivity and improvement of organizational processes, in which the driving forces are the ability to quickly solve problems, cognitive and social skills of employees and their full involvement in the workflow.

Assessment of factors affecting the software process improvement in small organizations

Software process improvement implies a set of complex and systematic activities of software engineering. It requires theory and models established in management, technical and social sciences. The improvement is based on the assumption that the organization if it owns mature and capable processes, would be able to deliver quality software on time and in line with predicted costs. The maturity models are initially aimed for implementation in enterprise software organizations, government organizations and within the military industry. Their complexity and the size make them difficult to use in small software organizations and companies. In such organizations the interest for use and the efforts to make an efficient and effective organization is always presented, though. In this paper, the basic and derived capability maturity models are described and cases from their implementation are analyzed, along with assessment of results of such projects in business practices. The problem of the software process improvement in small organizations is described, extracting the risks and recommendations for its enhancement. These recommendations are provided in order to set up a foundation for implementation of these models in a specific managerial and organizational environment characterized by small organizations.

Capabilities of Organizations in Change: A Dynamic Capability Framework

This research introduces a new approach to organizational capabilities of enterprises that pursued change. The purpose of our research is to create a straightforward model for the dynamic capabilities that can be used by all organizations that intend to involve themselves in a change endeavour. We collected data through a questionnaire filled by executives, managers and consultants that were directly involved in a change initiative within a Romanian organization and had extensive knowledge about the organizational change processes and their results. A number of 21 organizational routines were analysed as possible independent variables for a model establishment. The objective of the proposed framework is to support the continuous improvement of organizational change processes by enabling the discovery of the critical managerial areas that have impact on the final change result and the focus of practitioners on those routines whose absence can impair the change success.

A case study of using the hybrid model of scrum and six sigma in software development

<span>The world of software engineering is constantly discovering new ways that lead to an increase in team performance in the production of software products and, at the same time, brings the customer's further satisfaction. With the advent of agile methodologies in software development, these objectives have been considered more seriously by software teams and companies. Due to their very nature, agile methodologies have the potential to be integrated with other methodologies or specific managerial approaches defined in line with agility objectives. One of the cases is Six Sigma, which is used in organizations by focusing on organizational change and process improvement. In the present study, attempts were made to present the hybrid software development approach, including Scrum, as the most common agile and Six Sigma methodology. This approach was practically used in a case study, and the obtained results were analyzed. The results of this evaluation showed that this hybrid method could lead to the increased team performance and customer satisfaction. However, besides these two achievements, an increase in the number of re-works, number of defects discovered, and the duration of the project implementation were also observed. These cases are in line with the main objectives of Scrum and Six Sigma and are justifiable and acceptable due to achieving those objectives.</span>

Front End da Inovação na indústria da moda: a seleção de ideias inovadoras

This article aimed to investigate how the selection of innovative ideas occurs in women fashion industry in Belo Horizonte. The focus of the research was on the first innovation sub-process – known as the Front End, or front line – as it is in this process that the identification and selection of innovation opportunities takes place. The study carried out has a qualitative approach and a descriptive character. For data collection, seven semi-structured interviews were performed with managers of companies inserted in the competitive context of the fashion industry. Data were analyzed using content analysis. With the results and discussions of this research, it was possible to get a greater understanding of decision-making in the context of fashion, thus contributing to the state of the art of scientific literature and to the improvement of organizational processes in this sector. From the collected data, the Front End model of Innovation in the fashion industry was built, and it indicates that the process of selecting ideas for the development of new collections takes place in a structured way. However, despite being sequential, the process does not follow a linear flow, as the need for changes causes a 'back and forth' movement between stages. In this model, decisions involve tests, defined criteria and evaluation filters at each step of the decision-making process.

Utilizing the Failure Mode and Effects Analysis Tool to Assess and Address Risks Associated with Transitions in Care

There is added risk each time a patient is transferred between healthcare sites or organizations (Anthony et al. 2005; Freitag and Carroll 2011; Manser et al. 2010; Sorrentino 2016). At our multi-site organization, such transfers are common, most often occurring for the purpose of access to diagnostic services. We sought to better understand the origins of those risks, prioritize them and establish relevant changes to processes and procedures to reduce such risks through the use of a failure mode and effects analysis (FMEA). We engaged with 50 stakeholders during the FMEA and used our organizational process improvement structure, Grassroots Transformation, to effectively communicate and monitor movement toward our goal of reduced risk associated with interfacility transfers.

Engaging to innovate: an investigation into the implications of engagement at work on innovative behaviors in healthcare organizations

PurposeOrganizational innovation relies on the employees' active participation in improving extant processes and practices. In particular, it has been argued that employees' engagement triggers innovation-oriented behaviors at work. Nevertheless, there is a paucity of evidence of the implications of work engagement on the health professionals' innovation propensity. The article intends to push forward what we currently know about this issue, providing some food for thought to scholars and practitioners.Design/methodology/approachA path analysis based on ordinary least square (OLS) regression and 10,000 bootstrap samples was designed to investigate the direct and indirect implications of employees' engagement on innovative behaviors at work in a large sample of health professionals operating in Europe. The quality of employee–manager relationships and the organizational climate were included as mediating variables affecting the relationship between work engagement and propensity to innovation-oriented behaviors.FindingsThe research findings highlighted that being engaged at work fosters the willingness of health professionals to partake in the improvement of organizational processes and practices. The positive implications of employees' engagement on innovative behaviors at work are catalyzed by good employee–manager relationships and a positive organizational climate.Practical implicationsHealthcare organizations should uphold the health professional's engagement to enhance their innovation potential. Targeted interventions are needed to merge work engagement with the enhancement of the organizational environment in which health professionals accomplish their activities. A positive organizational climate enacts an empowering work environment, which further incentivizes innovation.Originality/valueThe article adopts a micro-level perspective to investigate the triggers of innovative behaviors among healthcare professionals, providing evidence which is relevant for theory and practice.

Methodology of the deming cycle as a management process for business competitiveness

Continuous improvement is part of business management, it allows organizations to constantly improve both in processes, methods, strategies, etc. The company must consider as a strategy to continuously boost competitiveness to stay current. The implementation of the Deming Cycle provides support for the continuous improvement of organizational processes, as well as optimizing them given the repetitive application.

Driving meeting effectiveness through organizational process improvement—A Lean Six Sigma case study

Driving meeting effectiveness through organizational process improvement—A Lean Six Sigma case study

Problematic aspects of integrating a complete group of processes in the lifecycle of robotic control systems

On a process basis, the main trends in the development of integrated control systems with the use of artificial intelligence methods and technologies in the activities of control bodies and robotic tools as part of centers and control tools as elements of the control system are considered. Intensive development of technologies and means of artificial intelligence and robotics opens up new opportunities for the qualitative development of control systems. The use of robotic tools as part of control systems is conceptually considered sequentially, starting with their use as part of control tools (hardware and software complexes) for the implementation of individual control functions, and then, as their range and capabilities expand, as part of control centers in the form of complexes of automatic and automated controls. An important stage in the development of integrated multifunctional management systems based on the use of advanced management tools is the improvement of organizational processes implemented in the activities of management bodies, based on the use of robotic tools and artificial intelligence. An important feature of the proposed approach is the complex interaction of organizational processes with organizational-resource and technical-technological processes, which is considered in methodological terms within the full group of processes. These processes reflect the mutual relations of bodies, centers and management tools, and on this basis, new conditions are created for the development of management bodies, taking into account the improvement of organizational processes.

Diseño de un programa comunitario en una empresa de transportes de San Juan de Pasto

La interacción social no solo da cuenta de los comportamientos y actitudes que muestran los seres humanos para comunicarse, sino que además permite proponer marcos explicativos y de análisis sobre los procesos relacionales que caracterizan a las organizaciones. En este sentido, el artículo tiene como objetivo presentar el diseño de un programa de intervención comunitaria en una empresa de transportes de la Ciudad de San Juan de Pasto, Colombia. El estudio se realizó desde el paradigma cualitativo, con enfoque crítico social y tipo de estudio investigación acción. Para la recolección de información se utilizaron como técnicas la revisión de la literatura, la entrevista semiestructurada, grupo focal y observación participante. Los resultados evidencian la necesidad de implementar un programa enfocado en la autogestión, las habilidades sociales y el civismo en los colaboradores y los usuarios de la organización, lo cual contribuye no solo a su bienestar integral sino también al mejoramiento de los procesos organizacionales. Cabe aclarar que el presente artículo describe la fase de diseño de programa de intervención, la cual se seguirá desarrollando.

Organizational diagnostics: a systematic approach to identifying technology and workflow issues in clinical settings.

ObjectivesHealthcare organizations need to rapidly adapt to new technology, policy changes, evolving payment strategies, and other environmental changes. We report on the development and application of a structured methodology to support technology and process improvement in healthcare organizations, Systematic Iterative Organizational Diagnostics (SIOD). SIOD was designed to evaluate clinical work practices, diagnose technology and workflow issues, and recommend potential solutions.Materials and MethodsSIOD consists of five stages: (1) Background Scan, (2) Engagement Building, (3) Data Acquisition, (4) Data Analysis, and (5) Reporting and Debriefing. Our team applied the SIOD approach in two ambulatory clinics and an integrated ambulatory care center and used SIOD components during an evaluation of a large-scale health information technology transition.ResultsDuring the initial SIOD application in two ambulatory clinics, five major analysis themes were identified, grounded in the data: putting patients first, reducing the chaos, matching space to function, technology making work harder, and staffing is more than numbers. Additional themes were identified based on SIOD application to a multidisciplinary clinical center. The team also developed contextually grounded recommendations to address issues identified through applying SIOD.DiscussionThe SIOD methodology fills a problem identification gap in existing process improvement systems through an emphasis on issue discovery, holistic clinic functionality, and inclusion of diverse perspectives. SIOD can diagnose issues where approaches as Lean, Six Sigma, and other organizational interventions can be applied.ConclusionThe complex structure of work and technology in healthcare requires specialized diagnostic strategies to identify and resolve issues, and SIOD fills this need.