Organizational Policies Research Articles

Trauma-informed practice for genetic counselors: Insights from a workshop evaluation.

Trauma-informed practice (TIP) is an emerging model of care that acknowledges the widespread impact of trauma and emphasizes both physical and psychological safety for consumer and provider. It is being increasingly integrated into models of healthcare delivery, organizational policies, and practices, and has been shown to improve clinical interactions, increase treatment adherence, and improve healthcare outcomes. However, to date, TIP has not yet been systematically integrated into genetic counseling training and practice. In this study, using the RISE2 Genomics reporting standard, we present the outcomes of developing and evaluating a TIP workshop designed and delivered for genetic counselors in New South Wales, Australia. This workshop was the first of its kind and addressed the unique clinical and psychosocial challenges that genetic counselors face, including the risk of vicarious trauma and the high rates of burnout in the profession. The workshop aimed to enhance genetic counselors' understanding of trauma and its effects, provide practical strategies for communication and engagement with trauma-affected individuals, and offer guidance on incorporating TIP into clinical practice. Genetic counselors who participated in the TIP training expressed strong appreciation for the workshop and reported increased awareness of the ubiquity of trauma and the presentation of traumatic responses, and increased self-perceived knowledge and confidence in providing trauma-informed care. Additionally, participants were interested in ongoing TIP professional development and the integration of TIP into models of genetic counseling and professional practice. As the field of genetic counseling continues to evolve, we suggest that integrating TIP into training, professional development, and practice will not only improve client outcomes but also reduce rates of vicarious trauma and burnout among genetic counselors. This study is the first to consider the educational needs and the incorporation of TIP into genetic counseling practice, and in doing so, it paves the way for future research and policy development that integrates TIP into models of genetic counseling.

Cybersecurity Threats in Healthcare IT: Challenges, Risks, and Mitigation Strategies

The healthcare industry's reliance on digital technology to improve patient care, operations, and performance has exposed it to cybersecurity threats. The extensive capture, storage, and transmission of confidential data by healthcare institutions has led to a significant prevalence of cyber-attacks. The intersection of healthcare and information technology presents considerable challenges, with patient privacy, the security of medical devices, and the continuity of essential healthcare services all at risk. This study offers a contemporary contextual analysis of IT cybersecurity concerns within the healthcare sector. It employs a systematic methodology to delineate critical risk factors and threats, the strategies they might utilize to attain their compromise aims, and the repercussions they may impose on healthcare delivery. It also explores the measures and guidelines to address this risk. The study highlights the existence of many threats experienced by healthcare organizations, such as data theft and leakage, ransomware, cyber-attacks in different forms, and contaminated medical equipment. One prominent example is the WannaCry attack on the United Kingdom's National Health Service in 2017. According to the survey, there is a severe scarcity of qualified personnel in healthcare organizations who can defend against cyber threats effectively and efficiently, underscoring the urgent need for skilled professionals in cybersecurity. This analysis also discusses various considerations concerning achieving high availability and protecting data in healthcare businesses. It examines how emerging applications like IoMT enhance the quality of medical services for patients and the security challenges these devices pose. The report evaluates the sufficiency of existing regulatory guidelines in addressing emerging dangers, including HIPAA vulnerabilities. The current definitive framework underscores the critical importance of enhancing cybersecurity within healthcare IT. It elucidates optimal strategies for mitigating cyber hazards by promoting technological prevention, staff training, and adherence to organizational policies. The work emphasizes the necessity for ongoing research, the establishment of collaboration between medical professionals and IT security experts, and the formulation of effective strategies to protect patient information and ensure the continuity of healthcare delivery in the face of increasing cyber-attack threats in digitalization.

Motivation for knowledge management approach and future prospects: A review of perspectives in Bangladeshi organisations

Purpose: Knowledge management is becoming an area of interest for striving towards extensive organisational development. The key to organisational development in the current business environment depends on how much knowledge is shared to accommodate the resources. The article aims to investigate the use of knowledge-sharing approaches by organisations in Bangladesh, where the concept is relatively new and explore the deficiencies and gaps in this area. Research Methodology: The study is purely qualitative. For this review article, 40 articles about knowledge sharing and management have been reviewed to develop an understanding of the concept of KM and its application in the context of MNEs in Bangladesh. Results: As knowledge management is a new concept in Bangladesh and other developing countries, there is limited study about KM and KS. It is therefore crucial to develop an understanding of the concept of having a strong position in the competitive business environment. Hence, the need to address the gaps, barriers and challenges of knowledge sharing and knowledge management extends beyond literature and proceeds to accommodate the concepts further extending towards research in this field. Contribution: With the emergence of the concept of knowledge management, organisations are becoming more aware of the need to encourage KS and address the limitations. It is important to develop innovative methods, and processes to bring about positive changes in organisational demography, practices and policies. Furthermore, better knowledge management will enhance the profitability and performance of organisations in countries like Bangladesh and other developing countries. Novelty: As the concept is relatively new in Bangladesh, it is possible to expand its scope further in different industrial contexts. It is also possible to explore the use of knowledge-sharing tools for organisational development.

Watered down: a cross-case political economy analysis of sugar-sweetened beverage taxes in Vanuatu and Fiji.

Taxes on sugar-sweetened beverages (SSBs) in Vanuatu and Fiji are praised for their alignment with the World Health Organization's noncommunicable diseases Best Buy policy recommendations. SSB taxes also intersect with economic, trade and commercial interests as well as complex domestic and international power dynamics. Yet, to date, the role of these broader interests and power dynamics in shaping SSB tax adoption in Vanuatu and Fiji has remained underexamined. Drawing on Bourdieu's forms of capital and triangulating interview (n = 50), document (n = 461) and observational data, this cross-case political economy analysis sought to understand where forms of power reside, how they manifest, and what impact they have on the alignment between SSB tax in Vanuatu and Fiji and national and global goals and priorities. Three interconnected themes emerged from the analysis: the influence of domestic industry actors in a context of shifting fiscal and trade incentives; the pivotal agenda-setting role of pro-tax multisectoral coalitions and the way political instability lent importance to informal policy processes. Findings evidence the varying influence of economic, social, and cultural capitals across the policy cycle and showcase the way in which actors strategically deployed, lost or re-imagined their capitals to secure policy influence. Importantly, cultural capital was essential to leveraging influence across the policy cycle and more inward-facing systems favoured the protection of domestic actors and industries, including their economic capital. From a health perspective, these political forces ultimately culminated in weaker or 'watered down' SSB taxes in both Vanuatu and Fiji.

A critical review of leadership styles in higher education institutions: Implications for employee commitment in South Africa

Purpose: This study critically examines the implications of leadership styles on employee commitment in higher education institutions in South Africa, addressing the challenges posed by rapid transformation in the sector. Methodology: A systematic literature review approach was adopted, synthesizing existing research findings from credible academic databases. Results: The study established that transformational leadership, focusing on vision-setting and employee empowerment, fosters trust and commitment. Conversely, transactional leadership, relying on contingent rewards, may inhibit creativity and long-term engagement. Theoretical contribution: This review contributes to the understanding of leadership dynamics in higher education, particularly in the South African context, by highlighting the relationship between leadership styles and employee commitment. Practical implications: The findings underscore the need for effective leadership development programs and organizational policies that cultivate staff commitment, potentially improving the performance of South African higher education institutions. Sustainable Development Goals (SDGs): SDG 4: Quality Education; SDG 8: Decent Work and Economic Growth; SDG 10: Reduced Inequalities; SDG 16: Peace, Justice and Strong Institutions

Exploring the Lived Experiences of LGBTQIA+ People in Diverse Fields: A Qualitative Study in Urban India

This article is based on a comprehensive investigation of the lived experiences of lesbian, gay, bisexual, transgender, queer, intersexual, and asexual plus (LGBTQIA+) individuals working in diverse fields within the urban Indian context. The study contributes to the mainstream discourse on diversity and inclusion (D&I) from the gender lens. It reveals how organizational policies, societal attitudes, and cultural norms in India influence the identity, family, and peer relationships, educational and workplace environments, support systems, and coping mechanisms of LGBTQIA+ professionals. Utilizing a qualitative research approach, data were obtained from interviews published on the “Feminism in India” website. Thematic analysis revealed seven themes, shedding light on the marginalization and challenges faced by LGBTQIA+ communities, including the exclusion of trans individuals within feminist spaces and inadequate representation in Pride events. This research investigates nascent experiences within social and professional contexts and narrows down the focus to the LGBTQIA+ community in India. In this study, intersectionality theory is integrated to explain how sexual orientation merges with gender, caste, class, and religion to establish workplace inclusion, equity, and belonging. The themes identified in the study reveal that it is the social, personal, and structural relationships that influence the lives of LGBTQIA+ persons in urban India. Organizations and policymakers can only minimize discrimination and support positive development upon understanding these experiences.

Mental health among B2B salespeople: A morphological analysis

The intensely competitive landscape of B2B selling makes it highly susceptible to mental health issues (MHI) among the salespersons. MHI has a cascading impact on salespersons’ well-being, and ultimately on organizations’ performance and hence needs to be addressed as a priority. Despite a large body of knowledge on MHI in B2B sales, there is a lack of an integrated framework that could structure this knowledge for academic and managerial pursuits. This review addresses this gap by using morphological analysis (MA) to develop a framework that provides a systematic, modular, tabular-visual representation of MHI literature in B2B sales. Drawing on this framework, we develop a conceptual model that delineates key variables and allows their logical mapping and combination. Collectively, the MA framework and the model serve as a useful toolkit for academics and practitioners. They help to cultivate a clearer understanding of the state-of-the-art on MHI in terms of causal factors, manifestations, boundary conditions, coping resources, mitigation strategies, and theoretical orientation. They also facilitate the development of novel, interesting, and complex research questions for further empirical testing. Addressing these questions will contribute to theory building in support of creating and/or refining managerial strategies and organizational policies to address MHI among B2B salespersons more effectively.

Justifying the Inclusion of Organizational Theory and Behavior (OTB) in PhD Programs in Educational Leadership and Policy (ELP)

This literature focused on an emerging construct in justifying the inclusion of organizational theory and behavior (OTB) in PhD programs in educational leadership and policy (ELP), and comparing this construct in relation to the rationale for inclusion, key organizational theories and behaviors for leadership and policy, and the benefits of organizational theory and behavior to PhD graduates that share a common concern in the dimension of effective leadership and policy in organizations. Drawing broadly from the interconnections and intersections of the organization theory and behavior literature, I offer a justification about the qualifications and benefits of OTB in ELP programs. The study likewise identified the concerns and questions to be addressed in the future and discuss their implications for research, leadership and practice. The present review indicated that OTB remains largely beneficial by offering insights into the evolution, functioning, process, progress, and research opportunities for new discoveries in leadership and policymaking to improve organizational effectiveness. Effective integration of organizational theory and behavior enhances graduate outcomes and preparing them to handle organizational challenges as future leaders and policymakers.

The Impact of Employee Appreciation Approaches on Job Satisfaction: Empirical Evidence from Air Traffic Controllers of Sri Lanka to Enhance Human

Understanding the dynamics of job satisfaction among Air Traffic Controllers (ATCs) is imperative for ensuring the human performance, productivity, efficiency and safety of aviation operations. This study investigates the impact of various employee appreciation methods on the job satisfaction levels to enhance the performance of ATCs in Sri Lanka. Drawing upon existing literature and analysis of the data collected from the current employees, the research is aimed at filling a critical knowledge gap regarding the relationship between employee appreciation and job satisfaction within the ATC sector. The research problem centres on the need to comprehend how different forms of appreciation, ranging from verbal acknowledgements to tangible rewards, influence ATCs' job satisfaction. Through a structured survey utilizing a Likert scale, the study measured the effects of seven appreciation methods on job satisfaction, namely verbal expressions in one-on-one and public settings, electronic notes, written communications, tangible items, monetary bonuses, and the absence of gratitude. Key research questions addressed the specific impacts of each appreciation method on the job satisfaction of ATCs'. By analysing responses from ATCs in Sri Lanka, the study aimed to provide insights for supervisors and managers to tailor appreciation strategies effectively. The findings hold significance in enhancing the work environment, retaining talent, and promoting organisational productivity within the aviation industry. Acknowledging potential limitations such as participant biases and organisational policies, the research adopts measures to ensure data integrity and confidentiality. By leveraging a comprehensive approach to data collection and analysis, it enhanced the reliability and credibility of the findings of the study.

The Key Role of Employee Commitment in the Relationship Between Flexible Work Arrangements and Employee Behavior

The research’s main objective is to examine the mediating role of Employee Commitment (EC) in the relationship between Flexible Work Arrangements (FWAs) and employee behavior (Innovative Work Behavior (IWB) and Employee Performance (EP)) among employees in the Republic of Serbia. The research consists of a theoretical part (review of the literature on previous theoretical and empirical findings) and an empirical part (Partial least squares structural equation modeling (PLS-SEM) analysis conducted on a sample of 582 employees in Serbia). The main findings have determined that there is full mediation, as the indirect effect of FWAs on Innovative Work Behavior through employee commitment is significant, and partial mediation, as the indirect effect of FWAs on Employee Performance through Employee commitment. The flexibility provided by FWAs not only increases employee satisfaction and loyalty but also motivates them to reciprocate through improved behavior and employee performance. In this way, employee commitment becomes a key factor that links organizational flexibility policies with positive outcomes in employee behavior. Flexible work arrangements are key to HR sustainability by enabling a better work-life balance, reducing stress, increasing employee commitment, and fostering long-term innovation and productivity. The mediating role of employee commitment in the relationship between flexible work arrangements and employee behaviors, such as innovative work behavior and employee performance, is particularly important. A high level of commitment, which stems from flexible work conditions, significantly contributes to innovative practices and improved performance, further strengthening the sustainability of organizations.

Unlocking Gen-Z employee potential: the role of strategic leadership and organizational culture

This study aims to examine the role of strategic leadership and organizational culture in optimizing the potential of Generation Z (Gen-Z) employees in the modern work environment. Gen-Z has unique characteristics, such as high adaptability to technology and a strong desire to achieve work-life balance, which requires a more inclusive and dynamic leadership approach and organizational culture. Through a quantitative approach, this study uses the Partial Least Squares Structural Equation Modeling (PLS-SEM) method to analyze the relationship between strategic leadership and organizational culture on the performance of Gen-Z employees. Data were obtained from a survey of 96 Gen-Z employees working in various industrial sectors. The results of the study indicate that strategic leadership involving open communication, innovation, and long-term vision does not have a positive and significant effect on Gen-Z motivation and performance. In addition, an organizational culture that supports collaboration, flexibility, and personal development has also been shown to play an important role in improving their performance. This study underlines the importance of the role of strategic leaders in creating an organizational culture that is aligned with the expectations and values ​​of Generation Z, so that they can optimize their potential to the fullest. The practical implications of this study provide guidance for managers and organizational policy makers to design effective leadership strategies in the era of a multigenerational workforce.

Examining How Structural Conditions, Cultural Norms, and Institutional Practices Shape Diagnostic Delays for Women in Ontario: A Critical Qualitative Study

There are a number of diseases and conditions that have notoriously long diagnostic periods. Often associated with a downplaying or dismissal of symptoms and feelings of shame, many of these diseases and conditions disproportionately manifest among women. Endometriosis, for instance, takes on average three to ten years to diagnose, and cardiovascular disease, ADHD, and pain conditions such as fibromyalgia and rheumatoid arthritis represent other common examples. During a diagnostic delay – when the period becomes prolonged between seeking care until the point at which a diagnosis is made – women continue to suffer from symptoms, lose confidence in healthcare providers and systems, and experience interruptions to their lives, relationships, and sense of self. While several investigations have produced descriptive accounts of these reasons, they leave unaddressed women’s embodied experiences of diagnostic delays, socio-political structures and power relations, such as gender, and the interrelationships between these two components. To address this gap, I will draw on critical phenomenology to ask: How are diagnostic delays lived as embodied social practices by women?; What do narratives of diagnostic delay reveal about gendered embodiment during illness? and In what ways do women’s embodied experiences of illness resist, reinforce, and revise the cultural expectations and institutional practices that contribute to diagnostic delays?. In doing so, my research aims to understand how socio-political structures and power relations are intertwined with embodied experiences of diagnostic delay, and the ways the relationship between them serves to support and/or disrupt this phenomenon. Critical phenomenology engages with a wide range of critical disciplines to understand rich subjective experiences and how normalizing structures privilege some experiences and marginalize others. Drawing on this methodology, I will interview women with lived experience of diagnostic delay and clinicians who have experienced delays in diagnosing women. I will also review relevant practice guidelines and organizational policies to further contextualize this phenomenon. By exploring the intertwined nature of women’s embodied experiences of illness with social structures, and how these relationships serve to impact diagnostic delays for women, this project will importantly address the lack of specific and critical discourse on this phenomenon. In doing so, it will not only advance scholarship in this area, but will also support the continued discussion and advocacy that is essential to effecting change to this enduring and wicked problem.

Navigating Risks in the Emergency Room: A Comprehensive Review of Patient-Related Violence Against Medical Workers in Emergency Departments

Patient-related violence against healthcare workers in emergency departments (EDs) has become a growing concern worldwide, impacting the safety and well-being of medical staff, the quality of patient care, and the overall healthcare system. This review provides a comprehensive analysis of the prevalence, types, and contributing factors of patient-related violence in ED settings, including environmental stressors, patient conditions, organizational policies, and social influences. The physical and psychological impact on ED workers, such as injury, stress, burnout, and job dissatisfaction, is also explored. Furthermore, current prevention and management strategies are reviewed, including security measures, training programs, policy frameworks, and support systems. The article identifies challenges, including underreporting and research gaps, and offers recommendations for improved reporting systems, policy reforms, and targeted training to equip ED staff to handle aggressive behavior. By highlighting these key insights, this review underscores the urgent need for evidence-based interventions to protect healthcare workers in EDs and improve workplace safety and patient care outcomes.

Chronic Occupational Stress and Health Outcomes: A Systematic Review of Recent Findings

Chronic occupational stress has become an increasingly prevalent issue in modern workplaces, impacting employees across various sectors. Prolonged exposure to stress in professional settings is associated with numerous health risks, including both physical and mental health issues. Understanding these health outcomes is essential for developing effective strategies to mitigate workplace stress and promote employee well-being.This systematic review aims to synthesize recent findings on the health outcomes of chronic occupational stress, examining studies published within the last decade. By evaluating evidence from diverse occupational settings, this review seeks to identify the primary physical, mental, and behavioral health impacts of long-term workplace stress.A systematic literature search was conducted across major academic databases, including PubMed, Scopus, and PsycINFO. Studies were included if they focused on chronic occupational stress and reported on specific health outcomes. Data extraction focused on study design, population characteristics, stress measurement methods, and reported health effects. Studies were critically appraised for quality and relevance. Analysis of the selected studies revealed significant associations between chronic occupational stress and several health outcomes. Physical health consequences frequently included cardiovascular disease, hypertension, and metabolic disorders, while mental health impacts commonly involved anxiety, depression, and burnout. Behavioral outcomes, such as substance use and poor sleep quality, were also prevalent. Variations were observed across different job types and demographic factors, with certain high-risk sectors showing elevated levels of stress-related health issues.Chronic occupational stress is linked to a wide array of adverse health outcomes, underscoring the need for organizational interventions and policies to address long-term stress in the workplace. Future research should focus on longitudinal studies and targeted interventions to mitigate these health risks and improve employee well-being.

Exploring the role of machine learning models in risk assessment models for developed organizations’ management decision policies

The goal of this work was to create and assess machine-learning models for estimating the risk of budget overruns in developed projects. Finding the best model for risk forecasting required evaluating the performance of several models. Using a dataset of 177 projects took into account variables like environmental risks employee skill level safety incidents and project complexity. In our experiments, we analyzed the application of different machine learning models to analyze the risk for the management decision policies of developed organizations. The performance of the chosen model Neural Network (MLP) was improved after applying the tuning process which increased the Test R2 from −0.37686 before tuning to 0.195637 after tuning. The Support Vector Machine (SVM), Ridge Regression, Lasso Regression, and Random Forest (Tuned) models did not improve, as seen when Test R2 is compared to the experiments. No changes in Test R2’s were observed on GBM and XGBoost, which retained same Test R2 across different tuning attempts. Stacking Regressor was used only during the hyperparameter tuning phase and brought a Test R2 of 0. 022219.Decision Tree was again the worst model among all throughout the experiments, with no signs of improvement in its Test R2; it was −1.4669 for Decision Tree in all experiments arranged on the basis of Gender. These results indicate that although, models such as the Neural Network (MLP) sees improvements due to hyperparameter tuning, there are minimal improvements for most models. This works does highlight some of the weaknesses in specific types of models, as well as identifies areas where additional work can be expected to deliver incremental benefits to the structured applied process of risk assessment in organizational policies.

Policy analysis: an underutilised methodology in health professions education research

Government, organizational, and professional society policies are part of the complex system that underpins and influences the education of health professionals. Despite their significant influence, these policies rarely receive attention in scholarship examining the processes and outcomes of current health profession education systems. Policy analysis is a field of research that examines how and why policies are developed, the assumptions underpinning policies, and policies’ effects. Given the potential value policy analysis can offer health professions education research, our manuscript aims to 1) describe policy analysis as a field of research that draws on multiple disciplines and methodologies, and 2) demonstrate and discuss what policy analysis research can contribute to health professions education by sharing examples of two studies and discussing their value. To explain how policy analysis can be applied in health professions education research, we describe four key steps and considerations for using policy analysis– (i) assemble your research team; (ii) develop the research questions; (iii) select the methodology for the policy analysis; and (iv) select methods for data collection and analysis.

The influence of policy advocacy and education on medical staff's adaptation to diagnosis related groups payment reform in China: an analysis of the mediating effect of policy cognition.

In recent years, China has been carrying out the Diagnosis Related Groups (DRGs) payment reform, which has an impact not only on payment methods and medical expenses, but also on the behaviors of medical staff. Some of these behaviors are unexpected by policymakers, such as turning away critically ill patients, disaggregating hospitalization costs, setting up disease groups with higher points, and so on. This phenomenon attracted the attention of some scholars, who put forward a few positive intervention measures, mainly including policy advocacy and system improvement. The scholars believed that the former was more feasible. However, there is a lack of research on the effects and influencing processes of these interventions. Therefore, this study aims to explore the influence of policy advocacy and education on medical staff's adaptation to DRGs payment reform in China and the role of policy cognition in this process, in order to provide experiences for the smooth implementation and sustainable development of DRGs payment system. A questionnaire survey was conducted among 650 medical staff in five large general hospitals in Zhejiang Province, China, to understand their participation and feedback on policy advocacy and education, their adaptation to the current DRGs payment reform, and their cognition of relevant policies. After descriptive statistical analysis, partial correlation analysis, multiple linear regression models and bias correction Bootstrap sampling method were used to analyze the mediating effect of policy cognition factors. All respondents had participated in organized collective policy advocacy and education activities in the past year, but the degree of satisfaction and recognition was not very high. 59.5 percent said their adaptation to the DRGs payment reform was average. Nearly half did not regularly pay attention to and participate in the management of the medical costs of patients with DRGs through compliance. And they had a low understanding of the specific rules of DRGs payment and did not form a high policy identity. The mediating effect values of policy cognition were 0.148, 0.152, 0.108, and 0.057, respectively, when the frequency and quality of policy advocacy and education influenced medical staff's adaptive perception and adaptive behaviors. The organized collective policy advocacy and education can promote medical staff's adaptation to DRGs payment reform by improving their policy cognition, and the action paths are diverse. Policymakers and hospital managers need pay attention to this phenomenon, and formulate demand-centered, value-oriented whole-process advocacy and education strategies while constantly improving the DRGs payment system. All of these provided a basis for further research and practice of positive intervention in DRGs payment reform.

Design Labs-the Power of With.

Design labs are one of the most exciting multidimensional communication and disruption strategies available to health-care teams today. A design lab can be as simple as a gathering of people who use the framework of design thinking to iterate solutions and innovations to problems in their environment. Design labs support teams in exploring solutions for current health-care challenges, in a safe, creative space. They are a place where nurses can explore their own practice and iterate organizational policies and processes.

Boost Public Service Productivity with Effective IT Governance

Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and ISO/IEC 20000 which focus on risk management, information security, and service efficiency. This research method uses a qualitative approach by analyzing related frameworks and regulations, and identifying factors that support and hinder effective IT governance. The results of the study indicate that the implementation of IT governance in public services faces significant challenges, including resistance to change, limited resources, and lack of readiness to adapt to changes in community values. The success of IT governance depends on the synergy between organizational policies, information strategies, and information architecture standards applied. In addition, the ITIL-based service model that emphasizes the integration of People, Process, Products, and Partners (4P) components has proven effective in improving the quality and satisfaction of public service users. This study recommends increasing inter-agency collaboration, improving technology infrastructure, and increasing digital literacy to ensure responsive, accountable, and sustainable IT governance in the public service sector.

Features of Credit Institutions Carrying out Activities in the Field of AML/CFT/PWF in the Context of the Application of Sanctions and Counter-Sanctions

The article analyzes the impact of sanctions and counter-sanctions on the procedure and standards of banking services, including on the implementation of credit organizations activities in the field of AML/CFT/PWF. Based on the study of relevant legal acts adopted by authorized Russian bodies and domestic legal doctrine, the author shows that in the current situation of inconsistency between applied models of legal regulation and the established principles of regulation of banking relations, credit organizations are forced to revise their previously successfully tested standards and ethical models of customer service. Therefore, the optimal procedure for the normative consolidation of anti-money laundering procedures in the context of the implementation of counter-sanctions have been determined. The trends in sanction (counter-sanction) compliance and aspects of its interaction with financial monitoring in credit organizations are considered, and a form of formalization of the sanctions (counter-sanction) compliance policy in credit organizations is proposed.