Organizational Philosophy Research Articles

Tourist destination marketing: From sustainability myopia to memorable experiences

This study explores the way in which consumers interpret and process the marketing and communication of sustainable forms of tourism in destinations, in order to inform policy makers about the appropriateness of different types of sustainability messages. Through a thematic analysis of focus group data, we explore the ways in which consumers engage with, and respond to, explicit discourses of sustainability in marketing a tourist destination. We find that overt discourses of sustainability are often rejected by consumers, thus suggesting that messages concerned with sustainability should place greater priority upon consumer experience and opportunities afforded by the purchase and consumption of the travel experience (that happens to be sustainable) they can expect at their chosen destination. As such, commitments to sustainability manifest within organisational philosophy and practice should not drive the principle, overt discourse communicated to consumers. Rather, as embedded within product and practice, such messages would have greater power and effect if they occupied a more subliminal position in destination marketing materials.

A contingency model of “Face” loss in service encounters: an Eastern cultural context

PurposeThe purpose of this paper is to examine the impact of a loss of face on the psychological well-being of frontline employees (FLEs) in an Eastern cultural context (Thailand) when subjected to customer aggression. Importantly, it adopts a contingency approach and examines moderating effects by which social status, a “customer is always right” organisational philosophy and a public/private context impact the nature of the association between customer aggression and loss of face. Finally, it examines the moderating effect of regulation of emotion on the association between loss of face on psychological well-being.Design/methodology/approachA survey, administered to 319 FLEs in retail stores in Thailand, asked them to recall a recent experience dealing with customer aggression. The data were analysed using structural equation modelling and a moderator regression.FindingsCustomer aggression expressions are associated with FLEs’ loss of face, which in turn affects FLEs’ emotional exhaustion and anxiety. FLEs social status and a “customer is always right” organisational philosophy moderate the association between customer aggression and loss of face, and FLEs’ loss of face is greater when their physical well-being is threatened publicly rather than in private. In addition, regulation of emotion was found to increase the negative impact of loss of face on emotional exhaustion.Practical implicationsThe way FLEs respond to customer aggression during service encounters, as well as the FLEs’ status and the context, can intensify their loss of face and psychological well-being. This has implications for the extent to which organisations impose a “customer is always right” dictum on FLE, as well as the need for counselling and peer support immediately following customer aggression incidents.Originality/valueThis study is the first to investigate the moderating effects of social status, a “customer is always right” philosophy and public/private context on the expression of customer aggression and FLEs’ accompanying loss of face. In other words, rather than simply examining what causes face loss, the authors shift the focus from the “Is” question to “When” – i.e., under what contingency condition is there more or less face loss?

Spiritual development – a missing and powerful leverage when building learning organizations

PurposeThe purpose of this paper is to examine and discuss the role that spiritual development plays in the development of learning individuals and organizations. Spiritual development has been examined though the lens of various meditative practices (such as transcendental meditation, mindfulness and flow) and religious indoctrinations (such as Hinduism and Islam).Design/methodology/approachPossibilities of developing learning individuals and learning organizations have been examined by reviewing the benefits of meditative practices and core beliefs of several religious indoctrinations. The findings have been discussed and put into context of the desired learning organizations characteristics, especially from the perspective offered by Peter Senge.FindingsThe presented discussion points to the conclusion that spiritual development, either by practicing certain meditation practices or by implementing core values of different religious indoctrinations, can be considered as a missing and a powerful leverage when developing learning organizations. Spiritual development of individuals might be the missing link or the Holy Grail which could make the learning organizations, as defined by Senge, not only logical and desirable but also attainable.Research limitations/implicationsIn this paper, other religious indoctrinations and their correspondence with the learning organization philosophy, besides Hinduism and Islam, have not been considered.Practical implicationsImplications for practitioners, especially managers, have been identified regarding recommendations for designing working environments that would enable space and time for practicing meditative practices. Implications for raising the level of consciousness have been identified for individuals striving to enliven their state of being and hence improve their creativity and motivation, as well as the inner sense of serenity and well-being. Suggestions have been provided for practitioners in the academic environment regarding the need to introduce the benefits of raising the level of consciousness to their students.Social implicationsRaising the level of consciousness and developing spirituality can have tremendous positive social implications in terms of improved health, ethical and moral conduct, social relations, creativity, productivity and general welfare.Originality/valueBy comparing the benefits of raising the level of consciousness by practicing meditation and reflecting on religious core values and beliefs with the desired learning organization characteristics, it becomes clear that individual spiritual development is the missing link when building learning organizations.

Personal values and approach of undergraduates towards corporate social responsibility

PurposeThe purpose of this paper is to broaden the knowledge to identify which factors influence the relationship between business undergraduates and corporate social responsibility (CSR).Design/methodology/approachHypotheses have been developed to test the relationship between personal values of business undergraduates and CSR. Results have been achieved from 434 questionnaires within a survey through seven campuses of Brazilian universities. The data were primarily submitted to descriptive statistics – univariate analysis, followed by a four-factor analyses and finally, a structural model – one of the components from the structural equation modelling (SEM) was applied.FindingsThe results identified that undergraduate students who valued issues and behaviours connected with self-direction, stimulation, universalism and benevolence are more prone to value organizational philosophy towards CSR. Furthermore, it was identified that the more business administration students value such themes, there will be a higher chance of them of getting involved in CSR, when occupying decision-making positions. Further results show that women valued the issue more – and their interest increased, as they become older.Practical implicationsThe results contribute to the identification of a student profile with increased affinity towards CSR, as well as highlighting gaps in business education, which will affect future managers’ social responsibility standards and decisions.Originality/valueThis paper suggests new hypotheses and adopts measures towards personal values and CSR, which had not been used together previously.

Selection and evaluation of third party logistics service provider (3PLSP) by using an interpretive ranking process (IRP)

PurposeThe concept of third-party logistics service provider (3PLSP) has been considered as an essential organizational philosophy to achieve profits. The purpose of this paper is to analyze and examine the contextual relationship among the critical success factors (CSF) of 3PLSPs practices in the cement manufacturing industry.Design/methodology/approachIn this paper, the total 20 critical selection criteria with nine processes for the 3PLSPs, of an Indian cement manufacturing industry have been identified through an exhaustive literature review and opinions of the experts i.e. academics and industries. Interpretive ranking process (IRP) methodology has been presented to find out the rankings of the individual criteria and the mutual influence in the selection process.FindingsThe proposed model establishes the dominance of relationship among identified criteria, which plays a vital role in the 3PLSPs selection process which are experience in similar product, quality of management, information technology capacity, flexibility in operation and delivery, compatibility with the users.Research limitations/implicationsAn empirical research approach has not been used to collect primary data to rank different criteria for effective 3PLSPs implementation in the Industry. In this paper, an example of Indian cement industry is presented to show the real world applicability of the proposed model.Originality/valueThis model would help a decision maker to decide the issues related to a selection of 3PLSPs. The third party service provider comprises the use of external companies who controls and delivers logistic activities. The paper discusses very practical issues in an analytical manner, using the case base method.

Strategies to Improve Quality of Life at the End of Life: Interdisciplinary Team Perspectives.

This ethnographic study draws on the experiences of members of interdisciplinary care teams working with end-of-life care patients to identify strategies to improve quality of life through care practices. We surveyed 133 staff and volunteers (physicians, physician assistants, nurse practitioners, registered nurses, social workers, chaplains, administrators, and volunteers) who provide end-of-life care to patients in both home and institutional settings for 4 organizations in 2 counties in Upstate New York. Survey responses were analyzed using qualitative content analysis. The results identified numerous strategies to enhance and safeguard quality of life for end-of-life care patients and their family members. These strategies can be categorized into 6 domains: organization philosophy and mission; organizational policies; caregivers' behaviors and practices; symptom management; facility design, operation and management; and patient, family member, and caregiver experience. The diverse list of identified strategies indicates that improving care to address the unique, complex, multilayered dimensions of quality of life at the end of life requires a multidisciplinary approach and consistency among care providers, including administration, clinical management, front-line caregivers, and support staff. When all of these strategies are used in harmony, care can truly be enhanced.

Modelo de factores críticos del éxito para el despliegue de programas de filosofía organizacional

Este artículo presenta los resultados de una investigación para identificar los Factores Críticos de Éxito (FCE) relacionados con el despliegue de la Filosofía Organizacional (FO). La primera sección expone la revisión de la literatura realizada para la construcción y validación de un cuestionario para investigar las variables relacionadas con dicho despliegue. En la siguiente se describe la metodología y la aplicación de un Análisis Factorial exploratorio para construir un modelo teórico. La validez de constructo se evaluó con un Análisis Factorial Confirmatorio. El ajuste del modelo se probó con un Sistema de Ecuaciones Estructurales. En los resultados se expone el modelo construido y los factores de mayor impacto relacionados con la implantación de programas de Filosofía Organizacional. Los FCE identificados son la cultura orientada a la productividad, empoderamiento de los empleados, el capital estructural, las tecnologías de información y los recursos y capacidades.

Foundations From Quantum Physics for a Normative Theory of Administration and Governance

The modem American ethos is a brand of Lockean individualism gone wrong that now embraces rapacious self-interest as its prime meridian. A new ethicalmodel is necessary to combat this radical, soulless, and excessively particularistic form of individualism. The author proposes a journeyman philosophy of organization and governance for citizen and administrative practitioner alike based upon concepts from quantum theory. This normative model of administration, called authentic individualism, has certain ramifications for a more reflexive, creative and unorthodox approach to public administration. All institutions and organizations are systems guided by general organizing principles that should discard the humans as a resource model, make employee well-being an organizational purpose, encourage humans toward a sense of moral meaning in life and work, recognize legitimate leadership as emerging from the people who make up the organization, and fulfill obligations to the community that supports them and makes them successful.

Training Process in Organization Employee Development Program Implementation

There is no doubt that development of company depends on how to develop its main potential – employees. It is obvious that only highly qualified staff will be able to take the company to a leading position in servicing sphere, leaving the competitors far behind. The system of personnel training and development forms help and support, increase the professional skills of employees, provide them with modern economic thinking and teamwork. The productivity and efficient operation of the enterprise as a whole increases through the process of learning and continuously improvement. This paper describes importance of training process in engineering companies and leading place of training center with philosophy of learning organization.

Effect of green supply chain management on production costs, quality and productivity using structural equation modelling

Green supply chain management (GSCM) has emerged as an important organisational philosophy to achieve corporate profits and market share objectives to reduce environmental risks and improve environmental performance. Due to recent changes in environmental requirements, development and deployment of GSCM becomes more and more evident. Currently, many organisations integrate environmental enforcement activities in their strategic plans for competitiveness and define numerous activities and actions that have less environmental effect. This study first characterises enforcement activities of the GSCM; then, it examines effectiveness of GSCM activities on cost, quality and productivity of manufacturers using structural equation model in a case study in the glass industry and tests the relationships between elements of the model.

Eco-innovation strategic model. A multiple-case study from a highly eco-innovative European region

Eco-innovation has been analysed from a variety of perspectives in different disciplines. However, there is a shortage of studies at a microeconomic level, especially from a management and strategic perspective. A gap has been identified in the literature for comprehensive, in-depth qualitative analyses of the dynamics of eco-innovation which take into account different firms and sectors (particularly service industry, where there is a lack of studies), in order to contribute to theory-building, considering simultaneously different levels of analysis (macro, meso and micro) and different types of agents who collaborate in the eco-innovation process. The key aim of this paper is therefore to create a strategic model of eco-innovation in order to identify and understand how and why eco-innovations are developed. A theoretical and empirical approach is provided by examining a set of eco-innovative cases from organisations in an advanced European region. To this end, a multiple-case study has been designed taking into account those gaps identified by the literature.An analytical model adapted from classical SWOT analysis has been used as a tool to obtain information on the eco-innovation process for the purposes of standardising the collection of evidence from the cases studied. A diagnosis of external and internal factors aligned with the organisation's philosophy and culture allows the strategic axes of eco-innovation to be established. The critical factors tend to be: environmental concern and regulation; knowledge and technological development, networking, and collaboration (external); and knowledge, resources and skills (internal).The strategic model contains some valuable features (it is integrating, holistic and dynamic) and provides additional knowledge of the eco-innovation process in a specific context, a regional ecosystem that plays a significant role in generating and disseminating eco-innovation. It also shows that the regional eco-innovation ecosystem appears to react by reaching outside its own confines and interacting with others to form a community of ecosystems.This model can be used to understand the particularities of eco-innovation in other regions, industrial sectors or even ecosystems. The main result of this paper, therefore, is the development of a transferable model of sustainable and innovative solutions in a specific regional context.

Using Organizational Philosophy to Create a Self-Sustaining Compensation Plan Without Harming Academic Missions.

Academic physician reimbursement has moved to productivity-based compensation plans. To be sustainable, such plans must be self-funding. Additionally, unless research and education are appropriately valued, faculty involved in these efforts will become disillusioned, yet revenue generation in these activities is less robust than for clinical care activities. Faculty at the Department of Medicine, University of Florida Health, elected a committee of junior and senior faculty and division chiefs to restructure the compensation plan in fiscal year (FY) 2011. This committee was charged with designing a new compensation plan based on seven principles of organizational philosophy: equity, compensation coupled to productivity, authority aligned with responsibility, respect for all academic missions, transparency, professionalism, and self-funding in each academic mission. The new compensation plan was implemented in FY2013. A survey administered at the end of FY2015 showed that 61% (76/125) of faculty were more satisfied with this plan than the previous plan. Since the year before implementation, clinical relative value units per faculty increased 7% (from 3,458 in FY2012 to 3,704 in FY2015, P < .002), incentives paid per faculty increased 250% (from $3,191 in FY2012 to $11,153 in FY2015, P ≤ .001), and publications per faculty increased 15% (from 2.6 in FY2012 to 3.0 in FY2015, P < .001). Grant submissions, external funding, and teaching hours also increased per faculty but did not reach statistical significance. An important next step will be to incorporate quality metrics into the compensation plan, without affecting costs or throughput.

Development, Democracy, and Post-Islamism in Indonesia

The democratization of Indonesia since the late 1990s has inspired an unprecedented atmosphere of openness and inclusion in the country. Accordingly, many political organizations including Islamic parties and movements have liberalized their organizational philosophies to accommodate a wider and more diverse range of issues and concerns. Several Islamist groups too, while maintaining their Islamic identity, have since transitioned toward secularizing their goals and objectives as a means to adapt to the changing political environment. Political analysts refer to this development as Post-Islamism. To understand Post-Islamism in Indonesia, this article analyzes the historical development of political Islam through the interplays between changing global-historical currents and local cultural-political conditions.

Learning Organization Impact on Internal Intellectual Capital Risks: An Empirical Study in the Jordanian Pharmaceutical Industry Companies

&lt;p&gt;The intellectual capital with its different dimensions (Social Capital, Structural Capital, Human Capital, Creative Capital and Relational Capital) is a part of the strategic assets, which helps organizations to survive in the changing globalization environment. The intellectual capital is exposed to many risks at the level of internal environment, which require to be studied and to know their origins and diagnose their causes in order to dealing with its. The continuous learning, supporting leadership, organizing social activities that support self-learning and collective learning that contribute to the enhancement of knowledge leading to generate creativity as a part of the most important handling factors of the intellectual capital risks. This study aims to clarify the contribution mechanism of learning organization to dealing with internal intellectual capital risks. As well as, making recommendations to the decision-makers in this sector, which would contribute to the development of their organizations and help to convert them into learning organizations, and contribute to achieve their objectives efficiently and effectively. Four companies were chosen from (24) companies as a sample for this study. This study found a set of results focusing on that the learning organization can work on dealing with of intellectual capital risks with its different kinds through practicing the philosophy of learning organization. The study also found a set of recommendations that serve the purpose of the study.&lt;/p&gt;

Mentorship in the 21st Century: Celebrating Uptake or Lamenting Lost Meaning?

Mentorship in the 21st Century: Celebrating Uptake or Lamenting Lost Meaning?

Learning organization at higher education institutions in the EU: proposal for implementing philosophy of learning organization—results from research

For an organization to develop, to improve, and to innovate in this information age, it requires a management system that will maximize use of human potential that it has at its disposal and it develops by establishing a culture of learning and of continuous progress. The article offers a specific outlook on how to analyze, measure, and evaluate level of implementation of the learning organization theory as an approach to managing organizations at higher education institutions in the EU, including Slovakia, versus the private sector. It includes results from our research, which we conducted between the years 2011 and 2013. To evaluate results of our research, we used adequate mathematical and statistical methods. Methods of analysis and synthesis as well as a comparison method were used to interpret results from the research and to form conclusions based on which we have formulated theoretical and practical contributions. In the article we outlined possibilities for further development of the studied topic; we offer suggestions and recommendations for organizations that aim to implement the learning organization philosophy in practice.

Negotiating a liberative pedagogy in sport development and peace: understanding consciousness raising through the Go Sisters programme in Zambia

Labelled as an alternative and more representative engine for development [Levermore, R. (2008). Sport: A new engine of development? Progress in Development Studies, 8(2), 183–190. doi: 10.1177/146499340700800204], the international sport development and peace (SDP) movement is under pressure to enhance its credibility and authenticity. The claims made are of SDP's capacity to deliver development to a world that feels let down by traditional development approaches, especially at the end of the Millennium Development Goals. However, for SDP to assume its true position of an authentic alternative, it needs to be wrestled from its neo colonialism and undemocratic tendencies that have privileged the Global Northern ways of being and knowing, invalidating and marginalising alternative ways of social betterment. In particular, the use of SDP to facilitate learning of social, health and economic skills has become popular [Spaaij, R., & Jeanes, R.(2013). Education for social change? A Freirean critique of sport for development and peace. Physical Education & Sport Pedagogy, 18(4), 442–457], yet, the dominant pedagogic approaches resemble what Paulo Freire has called ‘banking education’. This concept refers to ‘depositing’ information that learners passively receive, memorise and repeat, and is one such crucial segment that needs close examination in SDP. This article draws on Paulo Freire's critical consciousness as a theoretical framework to support analysis of empirical data that examines the negotiation of a liberative pedagogy within the Go Sisters programme. Using in-depth semi-structured interviews the retrospective views of six former Go Sisters programme participants were examined. Three broad themes, in line with a liberative pedagogy, emerged from the data: (i) critical dialogue (ii) family support and (iii) Ubuntu Sisterhood. The findings highlight how Go Sisters participants negotiated the development of critical consciousness to counter the dominant banking education paradigm in SDP. Over many years the Go Sisters developed capacity to embed collective critical dialogue in programme activities that were informed by both the EduSport Foundation's organisational philosophy of Ubuntu and Global Northern neo-liberal education focused on life skills.

What Is Value Stream Mapping, and How Can It Help My Practice?

Lean management is an organizational philosophy and accompanying set of tools that originate from a study of business processes employed by the Toyota Motor Company in the 1980s. More recently, a similar approach, termed Lean Healthcare, has been employed by an increasing number of health-care systems (1). The goal of lean in health care is to improve value from the patient's perspective (2). Value stream mapping is a key tool used in lean to help define steps in a process that bring the organization or unit closer to this goal. In the next sections, we will review value stream mapping in the context of lean, provide an example of a value stream map (VSM) for a gastroenterology clinic, and suggest practical steps a practice can take to employ this approach in everyday work.

In Protection of Whose “Wellbeing?” Considerations of “Clauses and A/Effects” in Athlete Contracts

Contractual agreements have become an accepted part of participation processes for athletes in a variety of sport contexts. Closer readings of these contracts, however, pose several questions regarding organizational intentions and motivations, the conceptualization of athletes as “workers,” and representation parity. In this article, we draw on four types of athlete contractual documents from both select international “amateur” and “professional” sport settings. Our key considerations include athletes’ ownership over their image and identities; medical and health disclosures; lifestyle, behavioral and body choices, and restrictions beyond sport; adherence to organizational philosophy and commitments; and social media and publicity constraints. Our exegesis here encourages sport researchers to deliberate whose “wellbeing” matters most when signing that seductive dotted line.

Budaya Organisasi di Perguruan Tinggi: Studi di Sekolah Tinggi Ilmu Ekonomi (STIE) Abdi Bangsa Indonesia

Organizational culture is a shared meaning of values, beliefs, traditions, and organizational philosophy which members of the organization own, so, the organization is different from the other organizations. Organizational culture that members feel is a quality, it is supported by the shared meaning based on the value of helping each other. The quality of culture is supported by all tangible and intangible organization elements. They are statements of vision and mission, organization value, artifacts, teaching-learning process, technology, the practice of management and accounting and training for English, Chinese, and Japanese skill.