Organizational E-readiness Research Articles

Leveraging strategic leadership for boosting operational resilience in hotels: the role of crisis response strategies and e-readiness

PurposeThe purpose of this study was to examine the impact of strategic leadership (SL) on business operational resilience (OR) in the hotel industry in Egypt, namely, during and after the pandemic. This investigation also aimed to explore the mediating function of crisis response strategies (CRSs) and organisational e-readiness (Oe-R) in this relationship.Design/methodology/approachThe researchers conducted a cross-sectional study using a questionnaire as the primary data collection method. Using partial least squares structural equation simulation (PLS-SEM), the study used a comprehensive sample that targets the general managers of all five-star hotels in Egypt.FindingsResults indicated that SL has a positive impact on CRSs and Oe-R. Furthermore, the results reveal a positive influence of Oe-R on both CRSs and hotel OR. On the other hand, CRSs do not influence hotel OR. The findings showed that CRSs fully mediate the link between SL and OR. However, CRSs do not serve as a mediator between Oe-R and OR. Furthermore, the findings showed that Oe-R partially mediates the link between SL and both OR and CRSs.Practical implicationsThe study yields unique and valuable theoretical and practical insights to guide hotel leaders and managers towards adaptive recovery and resilience in turbulent and crisis-ridden environments by demonstrating that the combined mediating function of CRS and Oe-R is more effective in strengthening the relationship between SL and OR.Originality/valueThis study represents a pioneering investigation that establishes a correlation between SL and OR, either through direct or indirect means. The research examines the involvement of CRSs and Oe-R as collaborative mediators in this relationship. Previous studies undertaken in the hotel industry and service sector have not investigated this specific element.

Investigating successful Government Digital Economic Framework Adoption in Indian MSMEs: The Interplay of Perceived Organisational E-Readiness and Intention to Adopt

The digital economy is growing in India. At the same time, the digital shadow economy is also growing. Economists and intellectuals warn that the digital shadow economy threatens the global economy. If left unchecked, it could hinder a country's social and economic development. This study analyzed the success factors that enable Indian micro, small, and medium enterprises (MSMEs) to adopt the Indian government's Digital Economic Framework (GDEF) to prevent the growth of digital shadow economy (DSE). The study looked at the relationship between the government's intention to create a digital framework and successful adoption. In addition, the latent elements affecting the organizational and external readiness of Indian MSMEs, the intention to adopt the GDEF, and the successful adoption were examined. Finally, the study examined whether the intention to adopt GDEF influences Indian MSMEs' organizational preparation and effective adoption. In this quantitative study, 372 managers of MSMEs were surveyed. The results of the study show that market forces, government support, and supplier industry support significantly influence the propensity of Indian MSMEs to adopt the GDEF compared to organizational readiness. In contrast, the organizational preparation of the Indian MSME, comprising awareness, human resources, and top management commitment, had little impact on the GDEF adoption. This study also found a partial mediating relationship between Indian MSMEs' internal readiness and effective adoption. The study's findings can be used by policymakers, governments, and international organizations to strengthen or create e-business-enabling strategies and policies to safeguard their traditional economies against threats posed by the digital economy.

FACTORS INFLUENCING THE DECISION OF TOURIST BUSINESSES TO ADOPT DIGITAL MARKETING

The purpose of the current study is to investigate how the views of domestic tourists affect their propensity to adopt platforms and tools for digital marketing. On the basis of the perceived organisational E-readiness and the revised information systems success model, regression analyses were employed to evaluate the assumptions based on 375 self-administered questionnaire surveys done with tourist businesses. The selection of questionnaires was based on a convenience strategy and a stratified proportional sampling method. The results of the research indicate that user satisfaction, system quality, IT infrastructure, information quality, service quality, and top-level management support are substantially associated with the use of digital marketing platforms and tools. The results of this study have practical and policy implications for legislators, marketers, and managers as they design successful and efficient digital marketing strategies to satisfy the requirements and expectations of tourist businesses.

Relationship between Organisational E-readiness and E-Commerce Implementation in Developing Countries: Perspectives from Tanzania

This paper aimed to establish the role of e-readiness in implementing e-commerce in organisations in developing countries using Tanzania as an example. Using Molla and Licker’s (2005a) model, the study evaluated the organisational e-readiness to implement e-commerce. Data collected via email came from 165 purposively selected managers from Dar es Salaam. The resultant data were subjected to confirmatory factor analysis to reduce the number of variables to a manageable level. Then the e-readiness factors were regressed to the level of e-commerce. The results show that organisational commitment, technological resources, and awareness level, as well as the government’s commitment to e-readiness emerged to be important factors in determining the level of e-commerce of an organisation. Empirically, the study shows that these four factors are reliable predictors of the e-commerce level from the developing countries’ perspectives. All the variables identified were significantly related to the level of e-commerce an organisation has attains. Thus, the paper argues that an organisation’s commitment, technological resources and awareness level, as well as the government’s commitment to e-Readiness are salient factors in determining the e-commerce level of implementation of an organisation. Implicitly, the factors the paper has identified are important in the execution of e-commerce. As such, these factors need consideration in an organisation seeking to benefit from e-commerce implementation. In other words, countries can ignore e-readiness and e-commerce implementation at their own peril.

Assessing the perceived e-readiness for teleworking: the case of a private company in Ghana

This study explores the readiness factors that influenced the adoption of teleworking in an organisation's operations. The perceived e-readiness model (PERM) was conceptualised as the theoretical underpinning for this study. The study used a sample size of 20 respondents who were purposively selected and interviewed for primary data. The data analysis was done through thematic analysis. The results revealed that, with perceived organisational e-readiness, the influencing factors were awareness, resources availability, commitment from top managers and executives of the firm as well as the implementation of governance measures and policies that facilitated the smooth telework processes in the firm. On the environmental e-readiness, government e-readiness was identified to be the only influencing factor, with market forces e-readiness, as a result of customer expectations, and supporting industries e-readiness were not felt to have had any impact in driving the firm to telework. Other implications are also discussed.

Predicting the use of social media business models: The mediating role of organizational e-readiness

Social media is remarkably growing and shaping not only the lives of individuals but also the business domain by creating new paradigms of business. This study examines the interplay among some selected predicting organizational variables and the use of what are called Social Media Business Models (SMBMs). Furthermore, the study investigates the mediating role of e-readiness on the relationships among these organizational factors and the use of SMBMs. The study is a quantitative, descriptive and analytical study. Using a self-administered survey, primary data were collected from 150 employees from the Jordanian SMEs. Smart PLS 3 software was employed to validate the proposed study model using a Structural Equation Modelling (SEM). The findings confirmed that compatibility, innovativeness, cultural and management support, and e-readiness have a statistically significant direct impact on the use of SMBMs. Finally, the study confirms that e-readiness mediates the relationship between compatibility and innovativeness as predicting variables and the use of SMBMs.

Organizational E-Readiness for the Digital Transformation of Primary Healthcare Providers during the COVID-19 Pandemic in Poland.

The COVID-19 pandemic has forced many countries to implement a variety of restrictive measures to prevent it from spreading more widely, including the introduction of medical teleconsultations and the use of various tools in the field of inpatient telemedicine care. Digital technologies provide a wide range of treatment options for patients, and at the same time pose a number of organizational challenges for medical entities. Therefore, the question arises of whether organizations are ready to use modern telemedicine tools during the COVID-19 pandemic. The aim of this article is to examine two factors that impact the level of organizational e-readiness for digital transformation in Polish primary healthcare providers (PHC). The first factor comprises operational capabilities, which are the sum of valuable, scarce, unique, and irreplaceable resources and the ability to use them. The second factor comprises technological capabilities, which determine the adoption and usage of innovative technologies. Contrary to the commonly analyzed impacts of technology on operational capabilities, we state the reverse hypothesis. The verification confirms the significant influence of operational capabilities on technological capabilities. The research is conducted using a questionnaire covering organizational e-readiness for digital transformation prepared by the authors. Out of the 32 items examined, four are related to the operational capabilities and four to the technological capabilities. The result of our evaluation shows that: (i) a basic set of four variables can effectively measure the dimensions of OC, namely the degree of agility, level of process integration, quality of resources, and quality of cooperation; (ii) a basic set of three variables can effectively measure the dimensions of TC, namely adoption and usage of technologies, customer interaction, and process automation; (iii) the empirical results show that OC is on a higher level than TC in Polish PHCs; (iv) the assessment of the relationship between OC and TC reveals a significant influence of operational capabilities on technological capabilities with a structural coefficient of 0.697. We recommend increasing the level of technological capability in PHC providers in order to improve the contact between patients and general practitioners (GPs) via telemedicine in lockdown conditions.

Teleworking during the Covid-19 Crisis in Italy: Evidence and Tentative Interpretations

The paper investigates the determinants and discusses the consequences of the switch towards Italian high-tech firms’ teleworking due to the COVID-19 crisis. Teleworking is important to reduce traffic congestion and increase the sustainability of cities, and as such, it is important to understand what helps the successful transition of firms to telework. COVID-19 crisis represents a natural experiment that allows studying organizational ability to adapt to unexpected environmental changes rapidly. The study is based on a survey conducted in mid-April 2020 during the COVID-19 lockdown among Italian manufacturing firms’ managers in high-tech sectors. The final sample is composed of 179 observations. Using path analysis, we model the organizational e-readiness as a mediator of the firm’s technological and organizational characteristics in the rate of adoption of teleworking. Teleworking is also modeled as dependent on human resources and from the exogenous shock represented by COVID-19 lockdown. While teleworking has been imposed by COVID-19, organizational readiness plays a key role in shaping the rate of teleworking adoption during emergencies.

Digital development for a progressive networked society

Digital development for a progressive networked society

The Diffusion of E-marketing in Tourism Businesses of Ethiopia: An Empirical Investigation of Organisational E-readiness Perspectives

Abstract The study aims to investigate the impact of organisational e-readiness on e-marketing diffusion in tourism businesses of Ethiopia. The research is based on a questionnaire survey and uses Structural Equation Modelling to test the conceptual model that extends technology diffusion theories. The study validates the conceptual model extended from Perceived Organisational E-readiness, Innovation Diffusion Theory and Technology Adoption Model to explain e-marketing diffusion. The findings indicated that perceived organisational e-readiness significantly affects e-marketing diffusion. The result implied that technology diffusion theories such as Technology Adoption Model and perceived organ-isational e-readiness were valid in demonstrating e-marketing diffusion. Though ease of use affected e-marketing diffusion, the impacts of compatibility and relative advantage were not significant; and thus, the indirect effect of organisational e-readiness on e-marketing diffusion was not significant. The finding also reinforces the necessity of a multilevel model to explain e-marketing diffusion in developing countries.

A generic study on Green IT/IS practice development in collaborative enterprise: Insights from a developing country

Abstract This study investigates the perception of Information Technology (IT) professionals and IT managers towards deployment of environmental-friendly practices in Collaborative Enterprise (CE). Through literature review this study develops a model based on Perceived Organizational e-Readiness Theory (POER) and Process-Virtualization-Theory (PVT) to investigate the factors that influence IT professionals’ and IT managers intention to deploy Green IT/IS practices which are based on the current environmental-friendly initiatives deployed in CE. Data was collected using questionnaire and results indicate that the POER factors influence CE’s perception towards Green IT/IS. Moreover, results also reveal that PVT initiatives are influenced by the current environmental-friendly initiatives.

PENGUATAN EKONOMI LOKAL MELALUI E-READINESS BERBASIS ONE VILLAGE ONE PRODUCT (OVOP)

This research aims to test; (1) the influences of organizational eReadiness to success of development, (2) the influences of external eReadiness to success of development, (3) the influences of organizational eReadiness to eCommerce benefit, (4) the influences of external eReadiness to eCommerce benefit, and (5) the influences of succces development to eCommerce benefit. Survey method is applied in this research. The data primary and secondary data. The population is the entire SME (small medium entreprises) in Jarum village, Bayat sub district, Klaten regency in Central Java. The sample quantity is 31 SME (small medium entreprises). The technique of sample drawing used is method of purposive sampling. This research applies statistical technique of Partial Least Square (PLS). The conclusion of all the hyphoteses proposed are; (1) there are no influences of organizational eReadiness to success of development, (2) there are influences of external eReadiness to success of development, (3) there are no influences of organizational eReadiness to eCommerce benefit, (4) there are influences of external eReadiness to eCommerce benefit, and (5) there are influences of succces development to eCommerce benefit.

Examination of Technological, Organizational and External Factors of E-Readiness of Banks

Banks in Ghana have improved their service provision by using a combination of traditional and electronic mediums as a consequent of the liberalization of the banking and telecommunications sectors. However, the e-readiness potential of a country does not guarantee adoption of ICT by organizations within it. The purpose of this study is to establish factors which influence e-readiness adoption as pertains in Ghanaian banks. Factors will be considered under perceived organizational e-readiness and perceived environmental e-readiness of the banks under study.

PENGUATAN EKONOMI LOKAL MELALUI E-READINESS BERBASIS ONE VILLAGE ONE PRODUCT (OVOP)

This research aims to test; (1) the influences of organizational eReadiness to success of development, (2) the influences of external eReadiness to success of development, (3) the influences of organizational eReadiness to eCommerce benefit, (4) the influences of external eReadiness to eCommerce benefit, and (5) the influences of succces development to eCommerce benefit. Survey method is applied in this research. The data primary and secondary data. The population is the entire SME (small medium entreprises) in Jarum village, Bayat sub district, Klaten regency in Central Java. The sample quantity is 31 SME (small medium entreprises). The technique of sample drawing used is method of purposive sampling. This research applies statistical technique of Partial Least Square (PLS). The conclusion of all the hyphoteses proposed are; (1) there are no influences of organizational eReadiness to success of development, (2) there are influences of external eReadiness to success of development, (3) there are no influences of organizational eReadiness to eCommerce benefit, (4) there are influences of external eReadiness to eCommerce benefit, and (5) there are influences of succces development to eCommerce benefit.

Organizational E-Readiness Web: A Model for Evaluating E-Readiness of Iranian Commercial Banks in Order to Develop E-Banking

E-banking through mutual benefits for customers and banks has become a necessity in the banking industry nowadays. In spite of this, e-banking has not spread in Iran as it is appropriate.In a general categorization it can be said that E-readiness of banks and environmental e-readiness are two effective factors on development of e-banking which have been referred in different studies some models have been proposed in this regard in macro industries and others. However, no specific model has been proposed for the banks. This paper focuses on the first factor of "organizational e-readiness ".therefore, the main question of this study is that according to which model and toolthe state banks’ readiness are evaluated in the field of development of e-banking in the state banks and how much is the current state of e-readiness of banks in this area?Accordingly, a model is presented as an organizational e-readiness web in this research, reviewing the organizational e-readiness evaluation models, and carried out research to identify organizational barriers and motivators of business/ e-banking development. According to the introduced dimensions, the banks enjoy relative readiness for the development of e-banking.

Operational indicators for measuring organizational e-readiness based on fuzzy logic: A challenge in the Agricultural Organization of Guilan Province, Iran

Information and communications technology has exponentially grown in recent years and has played a significant role in organizational development. The main purpose of this study was to collect the data needed for the introduction of a new tool for assessing e-readiness in the Agricultural Organization of Guilan Province, Iran. The study population includes agricultural organization experts and researchers who were familiar with the concepts of IT and the organization status. Based on the relevant literature review, the e-readiness indicators which had theoretically been proposed and practically used by researchers over the past 10years were identified. Then some parameters were introduced for examination and prioritization. These indicators represented the spatial and temporal factors as well as the characteristics of the condition of the Agricultural Organization of Guilan Province. The proposed structural model included seven factors (Infrastructural, Human, Educational, Government, Management, Socio-cultural and Legal) and 44 indicators. After that, based on the experts’ points of view, the coefficient of significance for each of the selected factors and indicators was measured using Minkowski fuzzy screening method. The results obtained from structured questionnaires show that all of the seven main factors and 40 indicators out of 44 indicators were appropriate for assessing electronic readiness and the final model of assessing e-readiness. Furthermore, the results indicated that the most important factor in assessing e-readiness is the human factor and then stand other factors such as educational, infrastructural, management, government, legal and socio-cultural.

An Empirical Investigation of the Effect of E-Readiness Factors on Adoption of E-Procurement in Kingdom of Bahrain

Many scholars on E-procurement are investigating causes and factors to explain why the rate and speed of adoption is frequently very slow. This paper explores the organizational and environmental “E-Readiness” variables that might affect E-procurement adoption in Kingdom of Bahrain. Using Molla and Licker (2005)’s Perceived E-Readiness Model (PERM), this study investigated the effects of Perceived Organizational E-Readiness factors (POER) and Perceived External E-Readiness factors (PEER) on the adoption of E-procurement in Kingdom of Bahrain. Data were collected from 71 of ministries, authorities and some private companies. Using discriminant function, this research found that the external factors (Market Forces, Supporting Industries, and Government) affect mainly the initial adoption while the internal factor (Awareness, Commitment,Governance, Resources including human, business and technology resources) effect of the institutional adoption. The outcome of this research provides insights of factors to be considered at different adoption stage for a better E-procurement readiness in the Kingdom of Bahrain.

Modeling and Assessing of Electronic Readiness Among Agricultural Organization Workers: Case Study in Ardebil Province, Iran

In recent years, we have encountered new gains in information technology applications in providing organizational services. Achieving electronic readiness is the first step for success in competition with other organizations. This study was designed to introduce and implement an applicable model for assessing electronic readiness on the organizational level. Based on literature review, this study has identified effective dimensions and indicators for organizational e-readiness assessment and it has proposed the primary framework based on 32 indicators and six factors. The research design of the study was a descriptive one and the target population of this study was the workers of Jihad-e Keshavarzi (Agricultural Organization) in Ardebil Province, Iran. The instrument used in this study was a questionnaire whose validity was confirmed by the experts and the estimated reliability, using Cronbach's alpha, was.976. Factorial structure of the proposed framework was confirmed by confirmatory factor analysis techniques. Finally, e-readiness with its dimensions and indicators was measured.

An empirical investigation of organisational e-readiness impact on e-procurement implementation

Electronic procurement (e-procurement) is an application of electronic commerce (e-commerce) that facilitates the corporate purchasing over the internet. Nowadays, e-procurement is becoming one of the most widespread Information Technology (IT) solutions for industries, business and government agencies. However, successful implementation of e-procurement is uncertain among procurement executives owing to non-organisational e-readiness assessment. In this paper, a proposed framework is developed that consolidates relevant factors, which have been categorised into perceived management readiness, perceived technological readiness and perceived environmental readiness. Data was collected from 142 manufacturing industries of central Malaysia and analysed through multiple regression. The empirical results show that organisational e-readiness has a positive and significant impact on e-procurement implementation.

The Use of E-Business in Agribusiness: Investigating the Influence of E-Readiness and OTE Factors

This study explores antecedents to sector based e-business use. Sectoral e-business studies are valuable to understand the absorption of e-business in different economic sectors, the specific challenges of using e-business across different sectors and the potential of different sectors to integrate into the global digital value chain. Drawing from the perceived e-readiness model (PERM) and the Organizational, Technological and Environmental (OTE) framework, an integrated e-business use model is proposed. Data were collected from a survey of firms in the horticulture sector in Australia. Empirical analysis of the integrated model show that e-business use within the horticulture sector is at the initial state of maturity. In terms of the antecedent factors, this research shows that technology competence, financial commitment, perceived environmental e-readiness and organizational size are influential factors that directly affect e-business use. Perceived organizational e-readiness has an indirect influence on e-business use. The implications of these findings to both global IT management and e-business research are discussed. Practitioners such as governments, horticulture associations, growers and growers associations and digital marketplace operators, through understanding these factors affecting e-business use, can make effective decisions to develop their support, capabilities and offerings respectively.