Assessing the perceived e-readiness for teleworking: the case of a private company in Ghana

Abstract

This study explores the readiness factors that influenced the adoption of teleworking in an organisation's operations. The perceived e-readiness model (PERM) was conceptualised as the theoretical underpinning for this study. The study used a sample size of 20 respondents who were purposively selected and interviewed for primary data. The data analysis was done through thematic analysis. The results revealed that, with perceived organisational e-readiness, the influencing factors were awareness, resources availability, commitment from top managers and executives of the firm as well as the implementation of governance measures and policies that facilitated the smooth telework processes in the firm. On the environmental e-readiness, government e-readiness was identified to be the only influencing factor, with market forces e-readiness, as a result of customer expectations, and supporting industries e-readiness were not felt to have had any impact in driving the firm to telework. Other implications are also discussed.