Operations In Indonesia Research Articles

The Infrastructure of Domestic Influence Operations: Cyber Troops and Public Opinion Manipulation Through Social Media in Indonesia

Coordinated influence campaigns on social media have become an increasingly important tool for political and economic elites to sway public opinion in their favor. As the study of this phenomenon has so far largely focused on traces of such campaigns on social media itself, we know relatively little about the people and networks implementing them. Furthermore, existing literature offers limited analytical handles to delineate and analyze different forms of influence operations. To address these challenges, we employ interviews with fifty-two members of the “cyber troops” implementing such operations in Indonesia. On the basis of this material, we propose that three key features—being secretly funded, highly coordinated, and involving mostly anonymous accounts—distinguish cyber troops from other types of domestic influence operations. In Indonesia cyber troops involve transient, project-based collaborations among freelancing individuals, not coincidentally mirroring the character of the country’s election campaigns. This rapidly growing industry is cementing the already oligarchic character of Indonesia’s democracy.

The Role of Leverage in Moderating ESG Disclosure and Financial Slack on the Company's Financial Performance

The purpose of this study is to determine the effect of ESG Disclosure and financial slack on the Company's financial performance by using leverage as a moderating variable. The emergence of issues related to the environment, social, and governance of company operations in Indonesia raises concern and responsibility to the community in the form of sustainability reporting. ESG disclosure provides a more complete picture of the sustainability aspects of company performance that supports regulatory reporting in Indonesia which provides an overview of how the company performs financially in a certain period. This research uses a quantitative approach with an explanatory method. The sample of this study is a mining company listed on the IDX for the period 2020-2022. The sampling method used was purposive sampling, with a total sample size of 50 companies and a total observation data of 150. Data analysis using moderated regression analysis (MRA). The results showed that the financial slack variable had a significant effect on the company's financial performance and leverage was able to negatively moderate the influence of the financial slack variable on the company's financial performance. In contrast, ESG disclosure had no significant effect on the company's financial performance and leverage was unable to moderate the influence of the ESG disclosure variable on the company's financial performance.

Enhancing Operational Efficiency: Implementing Business Process Improvement by Integrating the Command Center in the Indonesian Toll Road Operator Company

<span lang="EN-US">Business process improvement is a well-known technique for organizations to identify processes that enhance business performance. This study aims to analyze and improve business processes in the company's principal operational processes that are directly related to controlling service requests for assistance with traffic problems on the toll road (Command Center), specifically in communication and handling requests for assistance and complaints from users of one of the toll road operators in Indonesia. Research is conducted by identifying existing processes, the underlying causes of existing problems, and analyzing business processes using the Business Process Improvement methodology and the Bizagi Modeler with Process Modeling and Notation (BPMN). An improvement within this approach is thus examined in a particular scenario. The as-is and to-be processes are measured using a technique of improvement design called the ESIA approach, consisting of four steps: eliminate, simplify, integrate, and automate. The result of the integration of Command Center services can decrease the response time for assisting requests from toll road users and enhance cost-effectiveness, improving customer satisfaction and the overall quality of toll road service</span>

The Legal Position of the Indonesian Ulema Council in Applying the Principles of Islamic Law in Islamic Banking Operations in Indonesia

National economic development through the establishment of Islamic Banks is an implementation of Article 29 of the 1945 Constitution of the Republic of Indonesia. The presence of Islamic Banking in the national economy is a strategic legal policy of the government because its operations are based on the principles of Islamic law, namely principles derived from the Qur'an, Hadith, Ijma', and Qiyas. However, in its application, these principles of Islamic law are manifested in the form of fatwas issued by the National Sharia Council-Indonesian Ulema Council (DSN-MUI) as a source of positive law for Islamic banking. Therefore, this study raises legal issues related to the legal position of the Indonesian Ulema Council in the application of sharia principles to Islamic Banking operations in Indonesia. This study aims to analyze and determine the legal position of the Indonesian Ulema Council in the application of sharia principles to Islamic Banking in Indonesia. The research method used is normative research, which provides answers to the problems raised with the perspective of what should be done. The results of the study indicate that the DSN-MUI fatwa has a crucial role as a positive legal basis in the operation of Islamic Banking in Indonesia, although formally it is not a statutory regulation. The implications of this study indicate the importance of recognizing and strengthening the role of the DSN-MUI in the national legal system to ensure compliance of Islamic Banking operations with applicable sharia principles.

Marketing mix strategy to increase B2C volume at XXX (Logistic Company)

Purpose: This study develops and analyzes marketing mix strategies to enhance the B2C (business-to-consumer) segment of XXX, a leading logistics and delivery service provider in Indonesia. This study focuses on identifying the challenges in increasing daily shipment volumes and evaluating the effectiveness of current marketing strategies. Research Methodology: This study employs both quantitative and qualitative methods, including surveys, observations, and documentation. Data were collected from 214 respondents using structured questionnaires distributed through Google Forms. Structural Equation Modeling (SEM) with Smart PLS software was utilized to analyze the relationships between the 7Ps of marketing (Product, Price, Place, Promotion, People, Physical Evidence, and Process) and consumer attitudes and purchase intentions Results: The findings indicate that product quality, pricing strategies, promotional activities, and customer service significantly affect consumer satisfaction and brand loyalty. Efficient processes also play a crucial role in shaping consumers’ attitudes and purchase intentions. The study reveals that, while promotional activities and physical evidence have a lesser impact, elements such as products, prices, people, and processes are essential in driving positive consumer attitudes and purchasing decisions. Limitations: This study is limited to XXX operations in Indonesia and focuses solely on the impact of marketing mix elements on consumer attitudes, intentions, and purchase decisions. Future research could explore other logistics companies and encompass a broader geographical focus. Contribution: This study provides practical recommendations for XXX to enhance its market share in the B2C segment.

Lean Implementation in Indonesian Small and Medium Enterprises: A Systematic Literature Review

Lean implementation focuses on reducing waste and improving efficiency in business operations, a strategy widely embraced in developed countries. However, its adoption among Indonesian SMEs is limited and lacks adequate research. Understanding how lean practices can effectively enhance competitiveness and productivity in this vital sector of the Indonesian economy is crucial. Despite its widespread use in Western countries, there's a noticeable gap in research specifically examining how lean principles are applied within SMEs, especially in developing countries like Indonesia. Furthermore, there's a clear scarcity of studies detailing the current state of lean implementation in Indonesia, particularly within SMEs. This study conducted a systematic literature review (SLR), thoroughly searching peer-reviewed journals and conference papers. We identified 441 articles related to lean practices in Indonesia, with 40 focusing specifically on SMEs. Through this review, we uncovered key themes and trends in lean implementation, offering valuable insights into current practices and highlighting areas for future research. This paper represents one of the first comprehensive SLRs exploring lean practices within Indonesian SMEs. It aims to deepen our understanding of how lean methodologies impact SME operations in Indonesia and provides practical guidance for researchers and practitioners interested in lean implementation. By bridging these research gaps, we hope to contribute to the body of knowledge on lean implementation in Indonesian SMEs, suggesting strategies for effective implementation and paving the way for further study in this important area.

Analysis Of Fixed Mobile Convergence (FMC) Product Launch On Telecommunication Stock Returns In Indonesia

This research evaluates the possibility of a Fixed-Mobile Convergence (FMC) strategy in the telecommunications sector, particularly in light of the significant increase in data consumption globally. Based on a report from Ericsson Mobility and market analysis, FMC services are expected to contribute around 10-20% to the total revenue of telecommunications companies. The success of this strategy in Western Europe and the vast potential in the Asia Pacific region, including Indonesia, confirm this. This study is conducted using a comparative descriptive method on the stock returns of FMC players in Indonesia, thus aiming to prove whether FMC events can affect the dynamics of the telecommunications market in Indonesia and enrich investors' understanding of the potential of FMC on the financial performance of telecommunications companies, this can subsequently be manifested in the market's stock performance of telecoms business. The importance of analyzing changes in stock returns for investors of FMC operators in Indonesia, such as XL, SmartFren, and Telkomsel, both before and after the launch of FMC products, is a particular focus. In this case, the paired t-test and Wilcoxon Signed Rank Test methods assess significant differences between the means of two paired samples. The findings of this study offer practical guidance for investors looking at FMC strategies as information for making more informed investment decisions and improving their portfolio performance.

Prioritas Lingkungan dalam Model Bisnis Alternatif: Pendekatan Hukum dan Doughnut Economy

The Donut Economy visualization emphasizes how important it is to balance social and ecological boundaries to ensure a safe and equitable space for everyone. This research aims to determine the benefits of the Donut Economy concept in prioritizing environmental health in alternative business models by reforming laws in Indonesia. This normative legal research uses a comparative approach. Comparisons were made between Indonesia and the Netherlands. The results of this research found that the Netherlands has succeeded in applying the Donut Economy concept to reorganize cities after the Covid-2019 pandemic, such as the City of Amsterdam. Although Indonesia has legislation on environmental priorities such as the Government Regulations Replacing the Law (Perpu) No. 2 of 2022 on the Creation of Work Section 22, the existing regulations are still not strong enough to emphasize the priorities of the environment for business operators in Indonesia. From that, it is expected that Indonesia will follow the strategy taken by the Netherlands in implementing the concept of the doughnut economy, which should focus on the creation of a circular economy and participate in initiatives such as sharing platforms, used goods stores, online markets, and repair services.

Towards net zero healthcare transport operations in Indonesia: A total cost of ownership approach

Managing transport is key to support the achievement of net zero healthcare. This study aims to assess transport options (single vs. multi-modal; electric vs. combustion) considering sustainability, efficiency, and responsiveness of the healthcare operations. To achieve the aim, we develop a mathematical model and conduct numerical experiment using a total cost of ownership (TCO) approach and a case study of blood supply chain in Yogyakarta, Indonesia. We find that electric vehicle slightly outperforms combustion vehicle both in the single and multi-modal scenarios within optimised routes. We contribute by proposing the first TCO-based transport model and simulation for multivehicle operations within the healthcare sector. This study could help hospitals and blood centres conduct scenario planning to help achieve net zero targets, which is in line with the current trend set by the government to use more electric vehicles and the scarce use of electric vehicles in healthcare operations.

Analysis of Runway Incursion Incident Using Report for the Years 2012-2022

Runway incursion is a serious problem in industry flights that could threaten flight safety. This research aims to analyze the main causes of several events runway incursions that occurred in Indonesia based on KNKT reports from 2012 to 2022. The National Transportation Safety Committee is an institution of the Indonesian non-structural government that is responsible for investigating and analyzing transport accidents and incidents, including aviation, maritime, rail, and road accidents. This study covers a 10-year period to understand trends, causal factors, and safety of airport operations in Indonesia. This study employs a qualitative approach using literature study methods. The study’s findings indicate that several factors contribute to runway incursion incidents. In addition, it can be used as a basis for increasing awareness, communication, and coordination between Air Traffic Control and pilots in reducing the risk of runway incursion. Analysis showed that there was a communication error between the ATC and the pilot as the main cause. Misunderstanding of instructions, lack of coordination between Air Traffic Control with different frequencies, and lack of clear understanding are the main factors in the occurrence of runway incursions in Indonesia.

Penanganan Keadaan Khusus pada Operasi Kereta Api

In organizing train operations in Indonesia, especially in Java, apart from planning, controlling and evaluating train operations under normal/ordinary conditions, based on existing data and experience, several planning and control scenarios are needed for special conditions/services, handling critical situations, also handling emergencies. In terms of regulations (determination & announcement) of train operations, in the form of GAPEKA for normal circumstances, MALKA, PPK and WAM scenarios are also prepared as alternative regulations outside GAPEKA (PT Kereta Api Indonesia Service Regulation No. 19 of 2011). In everyday life, apart from these scenarios, anticipation is also needed to provide guidelines for handling them, so that they support the train travel operation scenarios. In order to provide references, guidelines, flow and supporting resources on how to deal with several of these situations, both predictable, incidental and unexpected, then the plan for handling special situations must be formulated properly and completely and in accordance with various possible circumstances. The formulation of handling special situations is important. Handling these special situations is still different for special, critical or emergency situations/services

ANALYSIS OF 5G CELLULAR TECHNOLOGY PATHLOSS PREDICTION ON MICRO URBAN CELLS USING ABG PREDICTION MODEL IN PONTIANAK CITY

The implementation of 5G cellular technology in Indonesia needs to be studied in several aspects. So that several cellular operators in Indonesia have experienced difficulties in implementing 5G cellular technology in Indonesia, especially in Pontianak City. Therefore, the analysis of pathloss values in cellular systems is an approach to large-scale fading aspects to calculate service coverage. This research calculates the pathloss value with a case study in Pontianak City with micro urban cell characteristics. In this research, ABG (Alpha-Beta-Gamma) prediction model is used with working frequency of 3.5 GHz and 28 GHz with bandwidth of 100 MHz. The calculation results of the ABG prediction model at a frequency of 3.5 GHz has a value of 91.78 dB for LOS conditions and in NLOS conditions has a value of 123.26 dB. While at a frequency of 28 GHz the pathloss value generated is 110.71 dB in LOS conditions, while in NLOS conditions the value is 140.42 dB. The 28 GHz working frequency has a slightly higher pathloss value than the 3.5 GHz frequency and has a difference in value of 18.99 dB for LOS conditions while in NLOS conditions it has a difference in value of 17.16 dB.

Analisis Produktivitas Operasi Pemasangan Balok Baja (Studi Kasus: Pembangunan Kampus II Universitas Pasundan)

Construction operations productivity remains a challenge due to the influence of space limitations and construction methods. This condition was experienced by the construction of Pasundan University’s new campus building within a narrow and congested location. This research carried out a productivity evaluation on the steel beam installation based on Time Studies, MPDM, Work Sampling and 5-Minutes Rating. Productivity analysis uses the MPDM, Cycle Chart, Process and Crew Balance Chart. The evaluation of the overall productivity of steel beam installation operations shows a comparison of the percentage of work execution versus delay of 62% versus 38%. This result is quite good considering that the proportion of construction worker productivity is in the range of 40-70% compared to 62% on this project. Improvement of productivity can still be done by preventing delays due to equipment; efficiency of the number of workers; as well as optimizing the duration of each task by referring to the best cycle duration. Thus, the productivity can increase from 10.36 minutes/unit to 6.25 minutes/unit. It is hoped that these results will attract similar research with objects to produce productivity data on construction operations in Indonesia and encourage an improvement in the construction sector.

Masalah Dalam Perencanaan Organisasi Dan Kontrol Operasi Pemasaran Global

This research discusses organizational planning and control of global marketing operations in the context of Company (G), an information technology company with marketing operations in Indonesia. This research data illustrates how the company manages organizational planning and control of its global marketing operations. Using qualitative research methods, using a literature study approach. This research obtains an in-depth understanding of how Company (G) plans and controls its global marketing operations. The research results show that this company has a matrix organizational structure that allows coordination between global and local marketing teams, as well as policy adjustments to local marketing strategies according to local market needs and preferences. The use of integrated operational control systems and information technology is key in monitoring and managing the company's global marketing performance. However, Company (G) is also faced with various challenges, including coordination between global and local teams, adapting marketing strategies to different local needs, human resource management, compliance with local regulations, and risk management. By considering these challenges and leveraging the advantages of information technology, Company (G) can improve its global marketing performance and remain a relevant player in the information technology industry in the global market.

Analysis of Digital Transformation on Consumer Behavior for Shopping in Offline and Online Store (Case Study: UNIQLO Indonesia)

Uniqlo is one of the world’s largest Apparel Fashion firms. Uniqlo’s business strategy integrates the entire clothing-making process, from planning and design to production, distribution, and retail. Uniqlo expanded its retail operations in Indonesia on February 13, 2013, and presently has 65 stores in 25 cities throughout the country. Uniqlo Indonesia must face obstacles in this digital era shift; during the COVID-19 pandemic, the rate of business owners creating e-commerce stores and customers purchasing online surged rapidly. Uniqlo has the lowest online sales contribution rate among its competitors, with 16% Online Sales Contribution and 84% Offline Sales Contribution. Uniqlo aspires to boost its online sales contribution to 20%. This study offers a maximized omnichannel integration approach between Uniqlo Indonesia’s online store and Uniqlo Indonesia’s offline stores to achieve Uniqlo’s aim of becoming the number one global apparel company. This research includes an internal analysis that includes value chain analysis and resources analysis to evaluate Uniqlo Indonesia’s internal condition and determine strengths and weaknesses, an external analysis that includes general environment analysis, industry analysis, and competitor analysis to evaluate Uniqlo Indonesia’s external conditions and determine threats and opportunities, and a customer journey analysis that includes the five A’s. Following the analytical phase, TOWS Matrix, Business Model Canvas, and Value Proposition Canvas were produced to help improve the formulation of the solution for Uniqlo Indonesia. Uniqlo Indonesia should improve every touchpoint across all integrated channels in the customer journey using Uniqlo Indonesia resources to improve the omnichannel integration strategy. This research’s business strategy and solutions can be utilized by Uniqlo Indonesia to boost customer awareness, sales, and customer loyalty.

Evaluation the Aerodynamic Drag Force of CC201 and CC203 Locomotives by CFD Simulation

Trains are a very important mode of transportation for freight and passengers in Indonesia. This encourages PT KAI, which is a train operator in Indonesia, to improve its performance. Currently PT KAI uses several types of locomotives. CC201 locomotives made in 1977-1978 and CC203 made in 1995 are locomotives that are still widely operated. Fuel consumption is one of the components of train operating costs, the percentage of which reaches more than 30%. Railroad fuel consumption is strongly influenced by various factors, one of which is the aerodynamic performance of the locomotive. This study presents an evaluation of the aerodynamic performance of CC201 and CC203 locomotives. The research stages include direct measurement of locomotive geometry and dimensions, CAD drawing creation using SoildWorks and aerodynamic evaluation using ANSYS software. The simulation results show that the flat front design of the CC201 locomotive has greater aerodynamic resistance. This can be seen from the pressure contours and turbulence around the locomotive body. This causes the drag force of the CC201 locomotive to be 44% greater than that of the CC203 locomotive.

Beyond the surface: A perspective on the psychosocial dimensions in mining operations in Indonesia

Beyond the surface: A perspective on the psychosocial dimensions in mining operations in Indonesia

Evaluating Financial Health and Sustainability of Post-Merger Port Operations in Indonesia: Liquidity and Profitability Insights

This study aims to analyze the financial health of PT Pelabuhan Indonesia (PT Pelindo) after the merger with a liquidity and profitability assessment approach for the sake of the company's survival in global economic turmoil and increased digital services for consumers who use transportation services. The method used is secondary data in the form of audited financial statements (2021-2023). This research uses a descriptive quantitative approach by analyzing the company's liquidity, profitability, and efficiency. The analysis technique uses liquidity financial ratio analysis, including current, quick, and cash ratios. In contrast, profitability ratios include gross profit margin (GPM), net profit margin (NPM), return on assets (ROA), and return on equity (ROE) to describe the company's financial health condition. The results and discussion of the study indicate that the Indonesian port company (PT Pelindo), after the merger from 2021 to 2023 suggests that it needs to implement a liquidity strategy through financial restructuring with a focus on managing current assets and current liabilities, increasing cash efficiency, accelerating collections, and reviewing capital structure to ensure liquidity remains adequate and reduce liquidity risk, especially with the downward trend in cash ratio which can threaten the company's stability in the future. Improving the profitability of Indonesian port companies should focus on operational cost efficiency, including digitalization, process and preventive maintenance, and collaborating with strategic partners to increase revenue, diversify port services, and optimize asset usage to maintain long-term financial stability and minimize negative impacts and external fluctuations.

Analisis Transformasi Digital, Sistem Eletronic Business Terhadap Peningkatan Efisiensi Oprasional Bank Syariah Indonesia

The study investigates the effects of digital transformation on business electronics on the efficiency of sharia bank operations in Indonesia. Shariah banks in Indonesia are seeking to improve their operational efficiency through investments in digital transformation in the light of rapid technological change. Surveys, interviews, and data analysis from the leading sharia bank in Indonesia are used to conduct research. Studies show that implementing digital transformation into the sharia bank's business electronics system has helped improve operational efficiency, including reducing operating costs, providing better service to customers, and improving accessibility. The study provides important insights for the Indonesian Sharia banking industry on how digital transformation can improve their operational efficiency and provide the basis for further development in this field. presence of additional services

THE ANALYSIS OF THE IMPLEMENTATION OF GOOD CORPORATE GOVERNANCE IN IMPROVING COMPANY PERFORMANCE AT SUB-HOLDING PT. PELINDO MULTI TERMINAL

Good business governance (GCG) is essential for the sustainability and development of a company in the future. The principles of implementing GCG, which include transparency, accountability, responsibility, independence, and fairness, are fundamental in managing business, especially in state-owned companies as regulated in the Minister of State for State-Owned Enterprises Regulation Number: PER – 01 / MBU/2011 concerning the Implementation of Governance Good Company (Good Corporate governance).PT. Pelindo Multi Terminal is a sub-holding company of PT Pelabuhan Indonesia (Persero), which manages port business entities in multipurpose terminal operations in Indonesia. The implementation of good corporate governance in the company has not been optimal due to a lack of socialization to communicate, educate, and convey information about GCG to employees by position holders.This research uses qualitative research methods with informants from relevant positions, company employees and service users. The research results show a lack of socialization from office holders so that new employees do not understand GCG, the principles of accountability, starting from the delivery of information and financial reports, have not been carried out promptly, and the principles of responsibility in service sessions have not been maximized, indicated by, among other things, limited internet access and providing comfort and satisfaction to customers.