Abstract Background The earthquake centered in Kahramanmaras province, Turkey, on February 6, 2023, with a magnitude of 7.7, resulted in the loss of 53,537 lives and the injury of 107,213 people. This study was conducted to evaluate the challenges and experiences of physicians who provided post-disaster medical care. Methods We conducted a qualitative study with orthopedists and internists who had worked in the earthquake zone using in-depth interviews. Participants were selected through snowball sampling. Interviews explored challenges in the disaster zone, obstacles related to healthcare services, and disaster management. Thematic analysis was used. Results A total of 13 physicians participated in the study. Data revealed four main themes: disaster management, organizational deficiencies, challenges faced, and logistical issues. Participants indicated that the Ministry of Health didn’t have a priori operational emergency action plan, which led to problems in healthcare service delivery. Some physicians complained that they had to serve just as emergency consultants and were not able to carry out tasks compatible with their expertise. Some indicated that they organized the services rather than providing medical care. Almost all encountered a variety of interesting cases and evaluated their experience as significant. Logistical needs were met mostly with the support of non-governmental organizations. Conclusions We need to have a priori operational emergency action plan to ensure the effective delivery of healthcare services in the aftermath of a disaster. The Ministry of Health needs to allocate and coordinate healthcare personnel in line with their areas of expertise and prevent service disruptions. Key messages • There is a need to make an operational emergency action plan beforehand to deliver healthcare services effectively following a disaster. • Physicians should be allocated in line with their specialty of expertise to efficiently address the healthcare needs.