Beyond the routine actions of the industrial executive are the decisionmaking or planning activities. Operations research has been successful in developing and applying scientific methods to aid decision makers. This article has a fivefold purpose: to outline the decision-making process and the role of the decision maker in this process; to indicate the utility of operations research in solving decision-making problems, to show how analytic models are constructed and solved, to note some tools and techniques for solving such models; and to forecast some possible future developments of operations research techniques and their possible effects upon decision making. Burton V. Dean is associate professor in the operations research group, Department of Engineering Administration, Case Institute of Technology.
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